- Platinum Member
- Posts: 93
- Joined: Wed Aug 17, 2011 10:53 pm
- Location: USA
Take it one step further by pushing to speak to an actual account manager and if that doesn't solve the problem, security department of Citibank. If THAT doesn't work, it's time to take legal action and THAT is not something I am familiar with.
If you closed out the HCLC because you got denied, it makes no sense that you would hire for a forensics review AFTERwards. Also, the charge appearing AFTER you won the previous dispute (refund since you got denied) is plain suspicious. To me, that's just plain common sense and if the Account Manager can't see this eye-to-eye with you, then it's time to take it a step further.
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