Someone stole money from my debit account, what do I do?

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giddymoon
 
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Someone stole money from my debit account, what do I do?

Postby giddymoon » Thu Jul 19, 2012 2:51 pm

Back in May someone stole $480 out of my child support debit account. The rep for the bank said someone had been fishing for amounts even up to over $600 in the weeks previous. They had info names on them -MDS /FASTHOSTS INTERNET LTD , GLOUCESTER - MDS /facebook pro@oodle.com , 650-6456000 . I filed a claim and just found out the denied it based on "conflicting info".

I had not heard anything from them and the rep said they had 45 days so I called them and was told about the "conflicting info" and the letter should be in the mail.

Well gee, the only info I had to give them was based off their own records in the account page..what can I do?? I am a stay at home mom with 3 on the autism spectrum....I can't afford to lose $480.


DavidNY
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Postby DavidNY » Sat Jul 21, 2012 1:32 pm

Read Credit, ATM and Debit Cards: What to do if They're Lost or Stolen

See the bottom of that page for contacts.

jeffysdad
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Postby jeffysdad » Sat Jul 21, 2012 1:40 pm

I know this doesn't help your current situation (and that really sux), but I would suggest in future that if you must receive your payment on a debit card that you do whatever you can to convert that balance to a checking account balance that is accessible via an ATM card, not a debit card. I don't know how difficult it would be for you to do this, but if it were me it is what I would do. Many, many on this forum will disagree, but I think debit cards are ridiculously risky.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

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Victorleo
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Postby Victorleo » Sat Jul 21, 2012 3:47 pm

giddymoon wrote:Back in May someone stole $480 out of my child support debit account. The rep for the bank said someone had been fishing for amounts even up to over $600 in the weeks previous. They had info names on them -MDS /FASTHOSTS INTERNET LTD , GLOUCESTER - MDS /facebook [email]pro@oodle.com[/email] , 650-6456000 . I filed a claim and just found out the denied it based on "conflicting info".
.


If you like I can give you the email address of the CEO. mabey he can help you out with the charge.

DoingHomework
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Postby DoingHomework » Sat Jul 21, 2012 6:42 pm

giddymoon wrote:Back in May someone stole $480 out of my child support debit account. The rep for the bank said someone had been fishing for amounts even up to over $600 in the weeks previous. They had info names on them -MDS /FASTHOSTS INTERNET LTD , GLOUCESTER - MDS /facebook pro@oodle.com , 650-6456000 . I filed a claim and just found out the denied it based on "conflicting info".

I had not heard anything from them and the rep said they had 45 days so I called them and was told about the "conflicting info" and the letter should be in the mail.

Well gee, the only info I had to give them was based off their own records in the account page..what can I do?? I am a stay at home mom with 3 on the autism spectrum....I can't afford to lose $480.


I see you are in Arizona. My suggestion is to contact the attorney-general's office and the county prosecutor. The county prosecutor probably cannot do much. But since this is a debit account for child support, the AG office will have jurisdiction. They have a separate office for pursuing financial institutions. They also aggressively pursue theft of child support money. Good luck.



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