Chase credit card dispute for charges isn't working

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Joined: Fri May 04, 2012 11:40 am
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Chase credit card dispute for charges isn't working

Postby TC1 » Fri May 04, 2012 11:56 am

Hello everyone,

I have been roaming around these forums off and on for a couple years now and I just decided to register. I am actually having a little problem at the moment with my Chase Freedom card. I have only had this card for a couple months and it has a $3000 credit limit.

  • I made a purchase a about a month and a half ago for some car seats for $775.
  • The seats arrived not as described and a the plastic attachments that are part of the seat were broken.
  • It is going to cost me about $75 to fix them.
  • Because of this I filed a dispute on the online Chase website for $75, gave them the copy of the communications that I had with the seller in regard to him not doing anything about this problem.
  • I received several calls from a credit card dispute representative and was finally able to talk to her. She was very unhelpful and seemed to care less about my situation. She told me that the item was not as described, which I agreed that the item is not, and that because of this to have the dispute go through I would have to ship the seats back.
  • I cannot ship the seats back because I am away at school and I don't understand why they give an option to file a partial dispute if they are going to make you send the product back. I just wanted an amount that would cover the repairs.
Needless to say, she closed the case but told me that I could reopen within the sixty day period. Did I go about this the wrong way? How should I proceed now?

I am so dissatisfied with Chase that I am thinking about cancelling my card. I have already had an American Express ZYNC card for over a year now and their customer service has been nothing less than fantastic in situations like this.

I would appreciate anyone's responses.


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Postby jeffysdad » Fri May 04, 2012 1:16 pm

You need to return the product, demand a full refund and go buy something else.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

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Postby JCarter » Wed May 09, 2012 3:06 am

jeffysdad wrote:You need to return the product, demand a full refund and go buy something else.

Second this. Have family ship it on your behalf.

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