Citibank fraud department refusing to help my 80 y/o mother

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cstephenson70
 
Posts: 2
Joined: Sat Apr 28, 2012 9:07 pm
Location: Alabam

Citibank fraud department refusing to help my 80 y/o mother

Postby cstephenson70 » Sat Apr 28, 2012 9:36 pm

I have been trying to help my elderly mother when a scammer contacted her about a work from home scam, got her credit card number and ran $17,000 in charges on her card.

I have been doing all I can, contacting the credit card company several times and also sending an affidavit for the five charges we are disputing. This has been going on since March 2nd.

Now they have sent my mother five letters (for each charge) saying that she will have to contact the merchant to get the money back. They will not remove the charges and have not helped one bit. I have records of every time I have called, who I spoke to and what we discussed. Any advice?

I feel they should have never let these charges go through in the first place given her past spending history. This should have been noticed and they should have frozen her account but instead they let this crook take an 80 year old's money and are not lifting a finger to fight it.


JCarter
Centurion Member
Centurion Member
 
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Joined: Thu Mar 15, 2012 10:40 pm
Location: Virginia

Postby JCarter » Tue May 01, 2012 12:02 am

Have her file a police report, and send the report to Citi. If this does not work, then contact me privately. I will take her case pro-bono and contact Citi directing them to resolve the matter.

cstephenson70
 
Posts: 2
Joined: Sat Apr 28, 2012 9:07 pm
Location: Alabam

Postby cstephenson70 » Tue May 01, 2012 11:47 am

Thank you so much! So she needs to call the police and file a report? After that we need to send this to Citicard? I am looking over the letters that just came in saying that they have closed the investigation due to not receiving a complete response and now we would need to contact the merchant ourselves. I have done everything they asked me to do and I have documented every conversation with Citicard. I will have her file a report and let you know what happens.

Thank you so much!



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