Never received order from international/foreign merchant

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acon
 
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Joined: Mon Feb 27, 2012 10:22 am
Location: usa

Never received order from international/foreign merchant

Postby acon » Mon Feb 27, 2012 10:40 am

I purchased some items for a gift from an international website using the USA bank credit card. They accepted the payment with no problems. The shipping and billing address that I indicated was the "gift address outside USA" because I purchased it as a birthday gift.

Now after more than 30 days, nothing arrived there so I emailed them and asked to track the item.

They replied "unfortunately we ship items with regular airmail without a tracking number - we have only a proof of posting but not a delivery confirmation or a real tracking"

So I asked for a refund and they replied "you agreed our term and conditions (TOS) and you agreed that shipping damage, loss or any other problems with shipping are a customers, clients responsibility ,and not the merchant" (something similar)

They have a terms and conditions that customers have to accept. I obviously accepted (because there is no other choise) but can I still dispute this purchase and file a charge-back?


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Pete838
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Location: Florida

Postby Pete838 » Mon Feb 27, 2012 5:57 pm

Call your bank. The merchant has to accept the credit card issuer's terms in order to accept the card, and those terms are often heavily in favor of the customer.
Freedom is never more than one generation away from extinction. We didn't pass it to our children in the bloodstream. It must be fought for, protected, and handed on for them to do the same.
Ronald Reagan



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