Nightmare w Chase Sapphire Preferred Fraud Dept

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Nightmare w Chase Sapphire Preferred Fraud Dept

Postby Spencer » Thu Mar 09, 2017 9:07 pm

I have been with Chase for thirty years and finally cancelled my card in disgust! Whenever I would charge something new the Fraud Dept. would make my card inactive without calling me, texting, or emailing me- but they would send me a letter that I would receive a couple of weeks later (great policy). I have been in a resturant and the waiter returned my Chase Card because it was denied by Chase Fraud Dept (of course the person I called later told me he had sent me a letter about the suspension (supper - that will work great). This can present a problem, because I only carry one credit card on me and in this case I had to ask my guest to pay the bill (not the best way to make friends). And, this has happened to me four times recently. I went into Chase's web site and made sure my contact information was up to date. But it still happened again. Today I was in line and trying to pay for a food order with the Chase Card (think people in line behind me) and it was rejected (In 30 years I have never been late to pay my Chase Credit Card Bill). Fortunately, I had enough cash and did not go hungry, but it was very embarising. Chase Fraud then calls me while I am carrying my lunch and wants to do a security verification. I asked the Chase Rep why he hadn't called or emailed me before freezing my card. He response was that the questionable transaction was at 9:30pm and they are not allowed to call after 9:00pm. So, I asked him why he didn't text or email me or call me the next morning. No good reply, just a "I sent you a letter". So, I decided to cancel the card and going through that process was about as bad. The Chase Rep tried defending the Chase Fraud Dept in the Fraud Dept saying that Chase doesn't have a valid email address for me, but right after that he said he would email me a confirmation, which I recieved. So much for being truthful. So now I am going with Bank of America - they couldn't be any worst.

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Re: Nightmare w Chase Sapphire Preferred Fraud Dept

Postby CarefulBuilder14 » Thu Mar 09, 2017 11:41 pm

Amex has a good reputation for allowing transactions that would set off false alarms elsewhere.
Warranties and sketchy merchants: Schwab Platinum
Price rewind: Costco
Travel insurance: Prestige, CSP
Perks: IHG, Hyatt
Rewards/Offers: Discover, Freedom, ED, BCE
Taxes/Misc: SPG

Limited value, might close: Arrival

Might add: First Tech, proper business card

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Re: Nightmare w Chase Sapphire Preferred Fraud Dept

Postby Stros05 » Fri Mar 10, 2017 1:04 pm

Very frustrating. That is why I always keep at least 3 cards in my wallet. Each of the cards are from different banks with one being a Visa, another a MC and the third an AMEX.

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Re: Nightmare w Chase Sapphire Preferred Fraud Dept

Postby TXviking » Sat Mar 25, 2017 6:44 am

I've had this with Chase a lot too. It's very frustrating. I wind up carrying multiple cards, but even then, I've lost out on earning points, had to pay FTFs and such because Chase is being asses. :beat:

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