How to dispute trial offer charges on credit card

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diamond_deb
 
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How to dispute trial offer charges on credit card

Postby diamond_deb » Mon Jan 10, 2011 9:50 pm

I sign up online for a 14 day free trial offer fof a product. The offer states that if I want to cancel the offer I need to call Customer Service within the 14 days, if I don't cancel in time I will be charged $29.99 every month. Any unsed product is to be returned and you need an Authorization number by also calling Customer Service because the warehouse cannot accept it without one.

My problem is that when I called (on day 12), the Customer Service number they list is a recording. I was able to cancel (I hope), but I was not able to get the Authorization number to return the product.

I am concerned that, even though I cancelled, they will charge my credit card because the product was not returned. Can they do that?


debitcardsblow
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Postby debitcardsblow » Tue Jan 11, 2011 1:57 pm

Print off a copy of the phone bill that shows the day you attempted to call and cancel. That might be good evidence to prove fraud if it comes to that.

diamond_deb
 
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Postby diamond_deb » Tue Jan 11, 2011 3:17 pm

Thanks for the advice. I will definitely print a copy of the phone bill.

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Mogul of Pineapples
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Postby Mogul of Pineapples » Fri Jan 14, 2011 10:41 pm

Although not recently, I think sometime in the distant past I had to dispute trial membership charges and got them refunded quite easily through the card issuer without a hassle. If a card issuer gets a lot of complaints about a single company that helps your case.

For what can be done now document everything as precisely as possible in case it heads to dispute.
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

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CCG
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Postby CCG » Tue Jan 18, 2011 9:33 pm

Hello diamond_deb,

The page below won't have the answer but it's recommended reading for anyone involved in a credit card dispute.

Credit Card Dispute Rules

Good luck,
CreditCardGuru

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Cucumber
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Postby Cucumber » Mon Jan 24, 2011 3:40 am

I mean if I agreed to be auto-charged, auto-renewed or whatever and kept getting charged i would play up the part to my bank that I tried to cancel but couldn't bec the process was made difficult and there was no way to get a hold of them.
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loopkie
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Postby loopkie » Mon Feb 14, 2011 3:28 am

Be careful. I personally know some that get screwed when trying to get a refund through the credit card dispute department for recurring charges. I would advise using some form of a prepaid card or temporary account whenever making this type of purchase.

naomibatac
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How to dispute trial offer charges on credit card?

Postby naomibatac » Thu Oct 27, 2011 8:16 am

Yes it is correct to designate credit cards for particular types of purchases in order not to encounter any problem on charges.
[size=60]I don't have any relationship to the credit cards or companies discussed here. I am solely a regular member of this forum with no direct financial rewards from this site. My opinions are solely mine.[/size]

A mom of 3 and currently living life, and working for credit card helpline, a company dedicated to helping people get out of credit card debt.



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