- Centurion Member
- Posts: 875
- Joined: Thu Apr 30, 2009 2:32 pm
- Location: Texas
It's not credit card fraud even though the merchant behaved entirely unhonorably. You might be able to dispute the charge. I would try contacting the store one more time and saying you want your belt that you are owed. If they still refuse, you can say you will dispute the charge with your credit card company, which at the very least will create a headache for them.
The trouble is going to be the fact that you only are disputing a portion of your purchase (the missing belt). The cc company will probably offer you the option of disputing the whole amount and that's it. You might call and explain to them that your order was not completely fulfilled and see what you can do with that. The cc company should be willing to work with you.
As an aside, I was recently double charged at a convenience store. They charged me twice for the same item, about $8 each time. I disputed the charge with the cc company and they promptly credited it. They did write me a letter, however, and say that they were unable to recover the amount from the merchant, which was non-responsive.
Last edited by jeffysdad
on Thu Aug 19, 2010 5:54 pm, edited 2 times in total.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).
*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.