I recently purchased a LinkedIn subscription for work. Only needed it for a month. All of a sudden I saw it back on my credit card, charged on July 14th, and the new month of subscription was set to start on July 15th.
So I sent an email to them on July 14th, asking them to cancel it before new service was enacted (kept a copy of said letter).
Basically the response was they won't refund, because I agreed to the following
‘Your paid account will renew automatically, unless we terminate it, or you notify us by telephone or by submitting a request through the customer service link on your LinkedIn account ( http://linkedin.custhelp.com
) to terminate your paid account. You must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card.’
To me, it doesn't say anything about refunds that they aren't possible - it just says to avoid getting billed, cancel before you're billed. It's like if you go to Best Buy, and when you walk in the store, they say "Hey, to avoid getting charged for an item, don't buy anything." You can still come back to the store and return an item, AFTER you've been billed. In this case, it's a subscription, but the subscription hadn't taken effect yet.
My thought is that since I requested cancellation before the good was provided, and I can prove I did, I have some ground to stand on in a dispute. But, I don't have much experience with disputing cards, and don't want to pay needless finance charges if I have absolutely no chance of "winning".
Do you think I have a case to take to my credit card to dispute the charge? My card is Discover, so unsure if they are more or less lenient.