Think This May Stand in Dispute?

Get credit card fraud help: For victims of credit card fraud and identity theft, and those that can help.
4 posts
benkmann
 
Posts: 1
Joined: Fri Jul 16, 2010 1:59 am
Location: IL

Think This May Stand in Dispute?

Postby benkmann » Fri Jul 16, 2010 2:07 am

Hi all,

I recently purchased a LinkedIn subscription for work. Only needed it for a month. All of a sudden I saw it back on my credit card, charged on July 14th, and the new month of subscription was set to start on July 15th.

So I sent an email to them on July 14th, asking them to cancel it before new service was enacted (kept a copy of said letter).

Basically the response was they won't refund, because I agreed to the following

‘Your paid account will renew automatically, unless we terminate it, or you notify us by telephone or by submitting a request through the customer service link on your LinkedIn account ( http://linkedin.custhelp.com ) to terminate your paid account. You must cancel your subscription before it renews in order to avoid billing of subscription fees for the renewal term to your credit card.’

To me, it doesn't say anything about refunds that they aren't possible - it just says to avoid getting billed, cancel before you're billed. It's like if you go to Best Buy, and when you walk in the store, they say "Hey, to avoid getting charged for an item, don't buy anything." You can still come back to the store and return an item, AFTER you've been billed. In this case, it's a subscription, but the subscription hadn't taken effect yet.

My thought is that since I requested cancellation before the good was provided, and I can prove I did, I have some ground to stand on in a dispute. But, I don't have much experience with disputing cards, and don't want to pay needless finance charges if I have absolutely no chance of "winning".

Do you think I have a case to take to my credit card to dispute the charge? My card is Discover, so unsure if they are more or less lenient.


User avatar
Mogul of Pineapples
Centurion Member
Centurion Member
 
Posts: 1271
Joined: Sun Jun 01, 2008 11:32 pm
Location: Smogland

Postby Mogul of Pineapples » Wed Jul 21, 2010 6:31 pm

‘Your paid account will renew automatically, unless we terminate it, or you notify us by telephone or by submitting a request through the customer service link on your LinkedIn account ( http://linkedin.custhelp.com ) to terminate your paid account.


Does it say that in the agreement you saw or is that what they are telling you now? If it says that word for word, then you will be at the mercy of the credit card unfortunately. Sorry.
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

Current Cards:
American Express: Blue Cash, Simply Cash Bank of America: WorldPoints Platinum Plus Chase: Amazon, British Airways, Cash Plus Rewards, Freedom, Ink Cash Citi: Thank You Premier, Dividend Platinum Select Discover: More
Primary Everyday Card: American Express Blue Cash
Primary Travel Card: Chase Sapphire Preferred

DoingHomework
Centurion Member
Centurion Member
 
Posts: 707
Joined: Tue Sep 22, 2009 1:15 pm
Location: Arizona

Postby DoingHomework » Fri Jul 23, 2010 6:55 pm

I think you would lose a dispute. But if you make that argument to LinkedIn directly (that your subscription was to renew on July 15 and you gave legal notice on July 14 per your agreement) then you might win. They have two basic problems: First, they have every right to specify how you give notice to cancel but courts generally do not enforce those kinds of provisions. If you made an effort to cancel on time and can prove it then you might have some grounds. Second, a dispute will hurt them even if you lose. So, if you have a reasonable case they might make an exception. You can do things like send notice to their law firm and that sort of thing that cost them money to deal with.

There is also a glimmer of hope in that they may have charged you too early. If they said they would charge you on July 15 but did it on July 14 instead then they violated the agreement.

My sense is that you should just cancel for next month and move on. Your time is probably worth more than the $15 or whatever that they charged you. If it is a matter of principle for you then you can dispute. You probably will lose but you can at least have the satisfaction of standing up for yourself.

Good luck

naomibatac
Platinum Member
Platinum Member
 
Posts: 57
Joined: Wed Sep 07, 2011 10:46 pm
Location: Philippines

Postby naomibatac » Fri Oct 21, 2011 8:07 am

I agree with DH, it will entail so much time and effort; it is better to cancel the next month. Besides, if you don't have a strong case, why proceed?
[size=60]I don't have any relationship to the credit cards or companies discussed here. I am solely a regular member of this forum with no direct financial rewards from this site. My opinions are solely mine.[/size]

A mom of 3 and currently living life, and working for credit card helpline, a company dedicated to helping people get out of credit card debt.



Return to “Credit Card Fraud”

Who is online

Users browsing this forum: No registered users and 0 guests