Fraud department help

Get credit card fraud help: For victims of credit card fraud and identity theft, and those that can help.
3 posts
aoto
 
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Joined: Tue Mar 15, 2016 5:50 pm

Fraud department help

Postby aoto » Tue Mar 15, 2016 7:30 pm

Hi,

I recently had a layover in China, and decided to sight see and try some restaurants. When I returned from my vacation, I realized that I had a charge of $5000 billed by a restaurant. I know for a fact that I did not spend this much money at any given restaurant. I talked with the Chase Fraud department and am currently waiting to see the receipt from the store, but it does not seem they will take my side of the argument as the card used had a chip. What steps should I take to help resolve this issue? And does anyone have advice so that I can prevent situations like this in the future?

Thanks


dragon452
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Location: South Florida

Re: Fraud department help

Postby dragon452 » Wed Mar 16, 2016 9:20 pm

It also depends on how they might view this problem: could this be an arithmetical error (like the bill was $50.75 US dollars and the decimal point got moved over accidentally to reflect $5000.00), or the amount was 5000 Chinese Yuan, and accidentally got listed as $5000.00 US dollars? OR: (nothing personal here)... "another American customer, let's swipe the card too and see what we can get away with"? In either case, it can't be avoided, and common sense may dictate to Chase that you DID NOT spend $5,000.00 on a meal at a restaurant on a temporary layover (especially if you had an original receipt from that same restaurant with the correct amount). Also, this is why it is so important to allow your credit card bank to e-mail or text message you A.S.A.P. on ANY sizable purchases (let's say, over $100.00) made with your card. Then, you can contact the bank immediately and start the ball rolling with their Fraud Dept. even while you are still overseas.

thom02099
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Re: Fraud department help

Postby thom02099 » Thu Mar 17, 2016 2:41 pm

Also, this is why it is so important to allow your credit card bank to e-mail or text message you A.S.A.P. on ANY sizable purchases (let's say, over $100.00) made with your card. Then, you can contact the bank immediately and start the ball rolling with their Fraud Dept. even while you are still overseas.

This from dragon452, is extremely important. This should be SOP, not just for anyone who travels, either a little or a lot, but for anyone who uses a credit card for any purchases, in person, over the phone, or on line.
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