Unauthorized Signature

Get credit card fraud help: For victims of credit card fraud and identity theft, and those that can help.
7 posts
robd
 
Posts: 2
Joined: Sun Feb 28, 2016 7:49 pm

Unauthorized Signature

Postby robd » Sun Feb 28, 2016 8:30 pm

I had my HSBC Visa card stolen and didn't realise until I awoke with the thief making 4 large transaction maxing out my card.

Since I reported the card stolen after the transactions the bank says I am liable even though the transaction receipt signatures don't match mine.

The bank says because the card was not recovered that they cannot compare the signature on the back of the card with the transaction receipts and point me toward Visa International Operating Regulations ..

Unauthorized Signature
Required Documentation: All of the following:
• Copy of front and back of recovered Card
ID#: 151013-171009-0001465

I just don't get what the point of signing transaction receipts is?


augiedog
Centurion Member
Centurion Member
 
Posts: 272
Joined: Fri Jun 07, 2013 9:46 am
Location: Broward County FL

Re: Unauthorized Signature

Postby augiedog » Mon Feb 29, 2016 12:07 pm

Your state drivers license/ID must have a signature on it. Insist that they use the signature provided there.

Technically they are wrong since the card cannot be "recovered" if it is still stolen.
American Express: Blue Cash Everyday (10k), Everyday, ; Discover It (7.3k) ; Target (2.1k)

Citi: Diamond (2k) ; Bank of America: Cash Rewards (2.6k) ; Capital One: Quicksilver (3k) , Sony ; Chase: Freedom (3.7k), Slate (3k), (Amazon) ; Barclay Ring ; Synchrony: Walmart MC, Amazon, Ebates

Tubpbs
Centurion Member
Centurion Member
 
Posts: 1000
Joined: Mon Oct 19, 2015 2:08 pm

Re: Unauthorized Signature

Postby Tubpbs » Mon Feb 29, 2016 12:27 pm

augiedog wrote:Your state drivers license/ID must have a signature on it. Insist that they use the signature provided there.

Technically they are wrong since the card cannot be "recovered" if it is still stolen.


Yes. Something seems to be missing here. The cited information refers to a recovered card. If yours was not, then it shouldn't matter.

If you didn't make the charges, you should not be having any issue not paying for them unless you waited like 3 months or some crap like that...
Amex - BCP, Platinum, Business Gold
BoA - BankAmericard Cash Rewards
Chase - Freedom, CSP, RC, Ink Plus
Citi - DC, Prestige
Discover - It

robd
 
Posts: 2
Joined: Sun Feb 28, 2016 7:49 pm

Re: Unauthorized Signature

Postby robd » Tue Mar 01, 2016 2:22 am

The bank has my signature on file because they cross check that when I make transactions in the bank and I have had that same card for over 3 years.

I made the report by phone about 4 hours after the incident and went into the bank first thing Monday morning to make the written report.

I’ve emailed Visa but they just keep saying the situation is up to the bank so I have no idea what to do next.


https://usa.visa.com/dam/VCOM/download/ ... s-main.pdf

PAGE 879

Chapter 9: Dispute Resolution > Compliance

Unauthorized Signature (Updated)

A Member may file for Compliance if a Cardholder’s account was charged for a Transaction and the following:

• Cardholder denies authorizing or participating in the Transaction

• Card that was lost or stolen, and recovered, was used in the disputed Transaction

• First initial, the first initial of the first name, or the last name of the signature on the Transaction Receipt is not spelled the same as the one on the Card signature panel

• Transaction was not one of the following:

- Transaction-Specific Fleet Card Transaction

- Emergency Cash Disbursement

- Priority Check-out Transaction

- Transaction using a Proximity Payment Device that is not a standard plastic Card

Required Documentation: All of the following:

• Cardholder letter denying authorization and participation in the Transaction

• Issuer certification, completed Visa Resolve Online Dispute Questionnaire or Unauthorized Signature-Issuer Certification (Exhibit 2G), stating that the recovered Card signature panel was unaltered and describing the Card recovery circumstances. For U.S. Domestic Transactions, completed Visa Resolve Online Dispute Questionnaire or Exhibit 2G.

• Transaction Receipt

• Copy of front and back of recovered Card

ID#: 151013-171009-0001465

mountaindewvoltage
Centurion Member
Centurion Member
 
Posts: 314
Joined: Mon Oct 10, 2016 8:40 pm

Re: Unauthorized Signature

Postby mountaindewvoltage » Thu Oct 20, 2016 1:43 pm

augiedog wrote:Your state drivers license/ID must have a signature on it. Insist that they use the signature provided there.

Technically they are wrong since the card cannot be "recovered" if it is still stolen.


Living in America is like a punishment. You work your ass off only to have inadequate credit and debit card security without PIN but some imaginary protection... So when your money gets stolen, the bank gives you the finger even though they're supposed to cover the fraud, and the bank's boss, Visa, doesn't back you up even though it ran through their network.

Typical crap.

Tubpbs
Centurion Member
Centurion Member
 
Posts: 1000
Joined: Mon Oct 19, 2015 2:08 pm

Re: Unauthorized Signature

Postby Tubpbs » Thu Oct 20, 2016 5:48 pm

robd wrote:The bank has my signature on file because they cross check that when I make transactions in the bank and I have had that same card for over 3 years.

I made the report by phone about 4 hours after the incident and went into the bank first thing Monday morning to make the written report.

I’ve emailed Visa but they just keep saying the situation is up to the bank so I have no idea what to do next.


https://usa.visa.com/dam/VCOM/download/ ... s-main.pdf

PAGE 879

Chapter 9: Dispute Resolution > Compliance

Unauthorized Signature (Updated)

A Member may file for Compliance if a Cardholder’s account was charged for a Transaction and the following:

• Cardholder denies authorizing or participating in the Transaction

• Card that was lost or stolen, and recovered, was used in the disputed Transaction

• First initial, the first initial of the first name, or the last name of the signature on the Transaction Receipt is not spelled the same as the one on the Card signature panel

• Transaction was not one of the following:

- Transaction-Specific Fleet Card Transaction

- Emergency Cash Disbursement

- Priority Check-out Transaction

- Transaction using a Proximity Payment Device that is not a standard plastic Card

Required Documentation: All of the following:

• Cardholder letter denying authorization and participation in the Transaction

• Issuer certification, completed Visa Resolve Online Dispute Questionnaire or Unauthorized Signature-Issuer Certification (Exhibit 2G), stating that the recovered Card signature panel was unaltered and describing the Card recovery circumstances. For U.S. Domestic Transactions, completed Visa Resolve Online Dispute Questionnaire or Exhibit 2G.

• Transaction Receipt

• Copy of front and back of recovered Card

ID#: 151013-171009-0001465


You need to find what consumer protection agency handles issues of this nature in your jurisdiction and contact them and see if they can help you.
Amex - BCP, Platinum, Business Gold
BoA - BankAmericard Cash Rewards
Chase - Freedom, CSP, RC, Ink Plus
Citi - DC, Prestige
Discover - It

JustRewards
Platinum Member
Platinum Member
 
Posts: 55
Joined: Tue Sep 13, 2016 3:04 pm

Re: Unauthorized Signature

Postby JustRewards » Thu Oct 20, 2016 9:59 pm

If your card was issued by HSBC USA then you should be covered by Visa USA's zero liability policy pending the dispute resolution of a lost/stolen unauthorized purchase. Here is Visa's zero liability policy for lost/stolen unauthorized transactions: https://www.visa.com/chip/personal/secu ... bility.jsp

Ultimately, it is up to the card issuer to deal with the card fraud, but you shouldn't be liable unless you failed to report the card stolen. Since you did that promptly then I don't understand your bank's policy unless they suspect intentional fraud or gross negligence on your part. Requesting the front and back of the recovered card makes no sense at all, by virtue of the fact that it was stolen and you don't have the physical card anymore. If it is an HSBC Canada or UK based bank issuer then different rules may apply but I wasn't aware that Visa International's policies were different than Visa USA's.

As far as what regulatory entity to contact I would suggest the Consumer Financial Protection Bureau (if the card was issued in the US). They can help resolve any disputes with banks and card issuers.

Here is an HSBC USA Platinum Visa cardmember agreement from the CFPB database in case that's of help: http://www.consumerfinance.gov/credit-c ... -bank-usa/. However, you would need to find the one pertaining to the country of origin if not the USA.

I've had cards stolen/hacked before and I've never been held liable for the unauthorized purchases, period. There were no requests for matching signatures or recovered cards, etc. That sounds like you're getting the runaround by HSBC.



Return to “Credit Card Fraud”

Who is online

Users browsing this forum: No registered users and 2 guests