attrapereves wrote:When I activated my card, I had to remove the old card from my profile online, and add the new one. This is a little weird as with most CC companies, the old card automatically disappears and the new one shows up.
attrapereves wrote:Also, it took several days for any of my pending or posted charges to show up on the new card. Citi's website has never really been that great.
attrapereves wrote:The fraudulent charges are still showing up, but the agent did tell me it will take 5-7 days for them to go away.
Kevin86475391 wrote:attrapereves wrote:When I activated my card, I had to remove the old card from my profile online, and add the new one. This is a little weird as with most CC companies, the old card automatically disappears and the new one shows up.
How did you remove the old one? I had my fraudulent charge/card change with Citi months ago and my old card profile is still sitting there below my new one. I just assumed it would eventually disappear on its own. I didn't realize I had to remove it myself.
Vermonster wrote:Bringing this back up because I just dealt with a rather bothersome incident with Chase.
Last night i was in class and my wife texts me telling me that Safari on her iPad was corrupt and she had to call apple to fix it and they charged her $50. :facepalm I know she is smarter than to fall for a scam like that, but last night she wasn't. $50 to "unlock" her iPad and all they did was tell her to clear her cookies and cache. They also got her email, phone, and name.
I got the mail from Chase asking if this was a legit charge and said NO (because hell no wasn't an option). The fraud department attempted to call on our landline which has never happened before. I missed the call and called the number they left on the message. They couldn't pull up my account based on the last 4 digits of my card so I had to give them the whole card number, my full name, and DoB. Super sketchy when you are dealing with fraud to start with. He then asked me a set of 3 multiple choice questions that only I should know. Apparently one of my answers was incorrect. I believe it should have bee the "D. None of the above" but one of their filler choices was actually a car I owned for about a year. The "information mismatch" along with not calling using the phone number that they had called, caused him to lock my account and hang up on me.
Today I had to call the number on the back of my card and be transferred to security because my cell phone number was blocked from calling Chase Fraud department. I went through the entire process of the multiple choice questions again as well as giving her my address, phone, email, SSN. While I'm on the phone we get an email from the scam company saying they were refunding us the charges.
Chase is inclined to trust them and they opened the card to allow the charge and refund. I will have to call back if there is no refund in 5-10 days. Not the best thing to go though, though my wife has learned an important lesson.
amex007 wrote:I wonder why the scam company emailed u saying they were refunding the charges. Why would they do that if they are a scam company?