- Platinum Member
- Posts: 77
- Joined: Fri Apr 18, 2014 10:30 pm
- Location: South Florida
Last June 23rd, I posted my story of how somebody called Capital One customer service, and had my address and telephone number changed (without my knowledge or permission of course). Their e-mail alert system informed me of these changes rather quickly, and I reported this, got a new account number, new card, etc. Today, I called Cap One to get my Venture Card World Mastercard APR lowered (I do this every seven months: the APR goes up by 4% to an unacceptable level for me, and I call them to get it lowered by 4% for seven months at a time). Anyway, I'm speaking with a supervisor, he gets the APR lowered once again, and then I ask him when the EMV chip cards will be sent out. He tells me that it will be very soon for Venture customers (first in line), then other Cap One cards. Then he says "I see a new card was sent out to you last October", meaning Oct. 2014, and I said "Well, I certainly did not receive a new card late last year, nor did I request one". As I metioned earlier, the replacement card from my fraud alert was in June, 2014, and the card was dated as such. HERE WE GO AGAIN! He closed the current account number, and I'm waiting for a new card to arrive in a week or two. Fortunately, no damage was done to my existing account in any way, but this mysterious "lost card" would never show up on their account change/fraud alert e-mails. It was just dumb luck that I asked about the EMV chip cards, and he mentioned a card being sent to me last October. STAY ON GUARD, STAY INFORMED! Thank you.