stntman wrote:Good Morning!
First time posting here and in need of some serious advice and tips on a dispute I want to file.
The story goes like this...Over the weekend, I visited a local nightclub with a few friends of mine. We ended up inquiring about purchasing a table and bottle service. Eventually, we came to a verbal agreement of $300 for the service. They asked for my id and credit card, so I gave it to them. Once we got escorted to our table and were situated, the waitress appeared notified me that my credit card was declined, so I gave her another credit card (Capital One Quicksilver). She came back after with the bill so that I may sign the credit card receipt and I was in for a shock! I noticed they actually charged me around $500 instead! I walked back out to where my promoter and the sales desk was and notified them that the charge was totally incorrect. They proceeded to tell me that it was a mistake and the charge would be corrected. So, we went back to our table and enjoyed our purchase. As the night proceeded, I began to realize that the service was god aweful. Our waitress rarely showed up, the security was non-existent (I'll get back to this in a moment), and the product quality was terrible. Around an hour later, a random patron came to our table and attempted to steal from us. Security was not around to do anything so we ended up confronting the man about it. Events ended up unfolding, and lets just say a fight insued. We ended up leaving the nightclub and proceeded to the sales desk where I raises my complaints. They apologized and gave me the bill. This time around, I noticed the bill was $430! I inquired as to why it wasn't $300 and they stated that it was due to the tax (understandeable...I guess, but not for $130!) and for the extra amenities (which we ordered none). As it turns out, the side beverages they brough were not included in the original agreement, therefore we were charged for them. Please note that we did not request these and were under the false belief that they were part of the original agreement. I did not want to sign for something I did not order, but security showed up and a ruckus insued due to the earlier confrontation inside. (This is where things turn for the bad) I ended up signing the bill, but was unable to obtain a copy of my receipt since we wanted to leave to not get involved in all the comotion (and security seemed intent on us having to leave).
Now on to the question. Do I have a legitimate claim here on the grounds of:
1) Services unrendered/not to standards
2) Incorrect amount charged
To be quite honest, I am looking to not pay anything at all due to the horrible experience we had. Mind you, I will never be going back there again!
I know I am in quite a pickle here since I do not have any documented proof and it basically is there word against mine.
Also, I have heard of some credit card companies and banks issuing a full chargeback as a courtesy even if the merchant disagrees with the dispute. Is this true?
Please give me your thoughts and wisdom!
It really would depend on the cc company because you just might find that capital one sides with you but in all likely, imho no.
Verbal agreement for the $300 in both table and bottle service--nothing written that can be submitted as evidence plus
They have your autograph on the bill
If you saw that it was 500 but not 300 than later 430 not 300 because of extra charges you should have not signed the bill first than inspect later
the problem with negotiating down prices is that whatever is agreed upon is a bit harder to prove if you don't have it written down
Say they do do table and bottle service for 300 and it's written on their site or a menu and outlines what is included. Than you would be able to argue that everything sent was part of the package deal and also know if you order more or if you're brought more than what was outlined cos your buddy asked (I would say waitress brought u more but apparently they were almost non existent)
You'd know its extra charge, in this case you just assumed that you get everything covered under the 300
When you're presenting your side, and I apologize if it seems rude but I'm just straight forward calling it as I read it, you don't seem very aware of the terms nor care about the charges as you offhandedly sign twice? If not at least once without realizing it's more than what you had verbally agreed upon and seem very nonchalant about it until now
And even if the service absolutely sucked in reality versus what you remember after drinks, drinks were consumed and service was provided (albeit not to your standards) and you also did have space within the club, which is not cheap.
I don't see grounds to dispute the charge as its not fraud and they have your signature agreeing to the price paid.