- Green Member
- Posts: 3
- Joined: Tue Jun 30, 2015 10:25 am
First time posting here and in need of some serious advice and tips on a dispute I want to file.
The story goes like this...Over the weekend, I visited a local nightclub with a few friends of mine. We ended up inquiring about purchasing a table and bottle service. Eventually, we came to a verbal agreement of $300 for the service. They asked for my id and credit card, so I gave it to them. Once we got escorted to our table and were situated, the waitress appeared notified me that my credit card was declined, so I gave her another credit card (Capital One Quicksilver). She came back after with the bill so that I may sign the credit card receipt and I was in for a shock! I noticed they actually charged me around $500 instead! I walked back out to where my promoter and the sales desk was and notified them that the charge was totally incorrect. They proceeded to tell me that it was a mistake and the charge would be corrected. So, we went back to our table and enjoyed our purchase. As the night proceeded, I began to realize that the service was god aweful. Our waitress rarely showed up, the security was non-existent (I'll get back to this in a moment), and the product quality was terrible. Around an hour later, a random patron came to our table and attempted to steal from us. Security was not around to do anything so we ended up confronting the man about it. Events ended up unfolding, and lets just say a fight insued. We ended up leaving the nightclub and proceeded to the sales desk where I raises my complaints. They apologized and gave me the bill. This time around, I noticed the bill was $430! I inquired as to why it wasn't $300 and they stated that it was due to the tax (understandeable...I guess, but not for $130!) and for the extra amenities (which we ordered none). As it turns out, the side beverages they brough were not included in the original agreement, therefore we were charged for them. Please note that we did not request these and were under the false belief that they were part of the original agreement. I did not want to sign for something I did not order, but security showed up and a ruckus insued due to the earlier confrontation inside. (This is where things turn for the bad) I ended up signing the bill, but was unable to obtain a copy of my receipt since we wanted to leave to not get involved in all the comotion (and security seemed intent on us having to leave).
Now on to the question. Do I have a legitimate claim here on the grounds of:
1) Services unrendered/not to standards
2) Incorrect amount charged
To be quite honest, I am looking to not pay anything at all due to the horrible experience we had. Mind you, I will never be going back there again!
I know I am in quite a pickle here since I do not have any documented proof and it basically is there word against mine.
Also, I have heard of some credit card companies and banks issuing a full chargeback as a courtesy even if the merchant disagrees with the dispute. Is this true?
Please give me your thoughts and wisdom!