Ask ME ANYTHING: Representment Analyst at Major Bank

Get credit card fraud help: For victims of credit card fraud and identity theft, and those that can help.
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JohnChin
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby JohnChin » Thu Jun 11, 2015 4:58 pm

i have question please.

someone they use my credit card, two of them actually for fraud. These are new card accounts i got just maybe few month ago, they make big fraud charges on them. Buy lot of things in stores also looks like mail fraud too. On one I cannot find my card looks like i left it at last place i used. on other one not sure how they got the numbers or used.

So anyway, I tell my card companies they reverse all charges for now, say they will investigate.

WHAT exactly they investigate? HOW? What will they do? how long will take? I did sign fraud affidavitt. Thank you!


JackLane
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby JackLane » Tue Jun 16, 2015 11:30 am

JohnChin wrote:i have question please.

someone they use my credit card, two of them actually for fraud. These are new card accounts i got just maybe few month ago, they make big fraud charges on them. Buy lot of things in stores also looks like mail fraud too. On one I cannot find my card looks like i left it at last place i used. on other one not sure how they got the numbers or used.

So anyway, I tell my card companies they reverse all charges for now, say they will investigate.

WHAT exactly they investigate? HOW? What will they do? how long will take? I did sign fraud affidavitt. Thank you!

+1 ^^. I have exactly same question, although this happened when I was living in Europe. Bank never followed up on the 'investigation', nor the issue came up again.

Plus, what if I leave the country (for good) without closing the cards. What happens then? I left Europe with 2 active cards. Tried closing after moving to the US and they wouldn't do it, so for last 6 years, they are just collecting dust. One expired, never received new card. Second one expires next year..
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MemberSince99
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby MemberSince99 » Wed Jun 17, 2015 5:52 am

This user hasn't posted in 2 1/2 months now so I wouldn't hold my breath waiting for a response.

I don't know the answer to this, but a logical guess would be that they contact or attempt to contact the merchant to try to get as much information as they can. My assumption is, if they can find a reason to think it's not actually fraud, then they will try to pin you with the charges.

I've come to the conclusion that in a way, these banks DESERVE this stuff. They haven't invested in proper security measures unlike a lot of other countries, and are only now being dragged kicking and screaming (about the cost) into doing more such as adding chips, and that's only to avoid a larger potential cost. It would be like me leaving the doors to my house unlocked when I go to work, then complaining I got robbed when I come home to find my stuff gone. The insurance company would have no sympathy for me, so why should I have any for the banks. They should have tightened this stuff down long ago but apparently would rather allow some fraud, so I can't cry too hard for them.

As far as cost, again, they are very profitable, I don't pity them. Hell when I bought my home, I paid hundreds of dollars to have my home re-keyed first thing, off hours, to protect myself. No one's going to bail me out that cost or cry me a river. It's just what you do to protect yourself. If I chose not to eat that cost, then I take my chances. Just how it goes.

whit
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby whit » Sat Jun 20, 2015 11:56 am

How banks work overseas or credit card issuers is different from banks in us so the op probably can't and shouldn't guess his answers for that.

How the fraud departments investigate in the US--they don't like to tell folks cos it's like telling people who make up "scenarios" of what happens when fraud occurs to them and it's usually in a way that should make it so they're not liable at all even though its a family member or friend or something extreme but you still smell troll

And you get the idea that they're fishing for the worst case scenario so that if they go that route there's no way it would come back on them.

just hang tight--protect yourself when you get a new card to set up realtime text alerts for any purchases made on that card.

JohnChin
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby JohnChin » Sun Jun 21, 2015 2:47 pm

So far I hear nothing more just credit cards they remove the fraud charges from my accounts. i am sad actually thou i just have builded up my credit and then this happen, but should be okay.

whit
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby whit » Sun Jun 21, 2015 3:10 pm

I'm sorry that happened to you esp if you're new or reestablishing credit bc I can see how that would be unsettling for someone in that position however knowing exactly what they're going to do isn't going to make a huge difference because unfortunately fraud happens more often than you'd think and there is policies established to protect consumers, not scammers pretending to be consumers.

I've seen some pretty crazy stuff, like a lady with a stroller with a baby, in a store much like coach, michael kors, Kate spade, etc, and when she thought no one was looking place a wallet up between her legs and walk out with it

Same goes for a fresh face Asian girl whose probably no older than grade 9-12 calmly grab a wallet and try to walk out in the midst of a busy store.

No one really thinks that folks like that are capable of stealing but it's preconceived notions and sterotypes unfortunately. that and they're pretty sneaky about it, not to generalize but the few African Americans I've seen trying to steal will always do it in a swarm, there was even a huge group that will go in 4-5 folks and rotate but they always will be blatant about it.

Point is if they told people how they go about it, than folks are going to use that info to counter against it, not that some won't be smart enough or have common sense to do so anyways but the point is to limit that as much as possible.

stntman
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby stntman » Tue Jun 30, 2015 10:59 am

Good Morning!

First time posting here and in need of some serious advice and tips on a dispute I want to file.

The story goes like this...Over the weekend, I visited a local nightclub with a few friends of mine. We ended up inquiring about purchasing a table and bottle service. Eventually, we came to a verbal agreement of $300 for the service. They asked for my id and credit card, so I gave it to them. Once we got escorted to our table and were situated, the waitress appeared notified me that my credit card was declined, so I gave her another credit card (Capital One Quicksilver). She came back after with the bill so that I may sign the credit card receipt and I was in for a shock! I noticed they actually charged me around $500 instead! I walked back out to where my promoter and the sales desk was and notified them that the charge was totally incorrect. They proceeded to tell me that it was a mistake and the charge would be corrected. So, we went back to our table and enjoyed our purchase. As the night proceeded, I began to realize that the service was god aweful. Our waitress rarely showed up, the security was non-existent (I'll get back to this in a moment), and the product quality was terrible. Around an hour later, a random patron came to our table and attempted to steal from us. Security was not around to do anything so we ended up confronting the man about it. Events ended up unfolding, and lets just say a fight insued. We ended up leaving the nightclub and proceeded to the sales desk where I raises my complaints. They apologized and gave me the bill. This time around, I noticed the bill was $430! I inquired as to why it wasn't $300 and they stated that it was due to the tax (understandeable...I guess, but not for $130!) and for the extra amenities (which we ordered none). As it turns out, the side beverages they brough were not included in the original agreement, therefore we were charged for them. Please note that we did not request these and were under the false belief that they were part of the original agreement. I did not want to sign for something I did not order, but security showed up and a ruckus insued due to the earlier confrontation inside. (This is where things turn for the bad) I ended up signing the bill, but was unable to obtain a copy of my receipt since we wanted to leave to not get involved in all the comotion (and security seemed intent on us having to leave).

Now on to the question. Do I have a legitimate claim here on the grounds of:
1) Services unrendered/not to standards
2) Incorrect amount charged

To be quite honest, I am looking to not pay anything at all due to the horrible experience we had. Mind you, I will never be going back there again!

I know I am in quite a pickle here since I do not have any documented proof and it basically is there word against mine.

Also, I have heard of some credit card companies and banks issuing a full chargeback as a courtesy even if the merchant disagrees with the dispute. Is this true?

Please give me your thoughts and wisdom!

Vermonster
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby Vermonster » Tue Jun 30, 2015 4:12 pm

For what's it worth, this shit happens all the time. I went through a similar experience at a club. I ordered a round of drinks and a few came sans alcohol when we asked for another the bartender got very rude and aggressive and started insulting us and calling us names. Mind you we had politely asked if we could have him make us another because we thought there was a mix up. Next thing I know he shoves a bill in my face, I blacked out the tip section and paid the drinks $28 for 4 drinks. I asked for a business card of the manager so I could come back later (reasonable I though) and this hulk of a man grabs me and leads me out. I asked him for a business card and he said in the most defeated tone, that when the bartender wants someone out, they go out. He overheard the whole thing and couldn't do anything about it.

3 days later, after the charge switched from pending, I saw that the bartender had given himself a $20 tip. This would have caused an overdraft had I not been depositing money and caught the charge. The local branch overturned the whole charge as soon as they saw the merchant name. The CSR said they get a few complaints a month about fishy charges and the Merchant never fights them.

Now the difference is that I never had a verbal agreement, and I had a receipt that clearly didn't match the charge. Take it as you will.
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stntman
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby stntman » Tue Jun 30, 2015 4:28 pm

Vermonster wrote:For what's it worth, this shit happens all the time. I went through a similar experience at a club. I ordered a round of drinks and a few came sans alcohol when we asked for another the bartender got very rude and aggressive and started insulting us and calling us names. Mind you we had politely asked if we could have him make us another because we thought there was a mix up. Next thing I know he shoves a bill in my face, I blacked out the tip section and paid the drinks $28 for 4 drinks. I asked for a business card of the manager so I could come back later (reasonable I though) and this hulk of a man grabs me and leads me out. I asked him for a business card and he said in the most defeated tone, that when the bartender wants someone out, they go out. He overheard the whole thing and couldn't do anything about it.

3 days later, after the charge switched from pending, I saw that the bartender had given himself a $20 tip. This would have caused an overdraft had I not been depositing money and caught the charge. The local branch overturned the whole charge as soon as they saw the merchant name. The CSR said they get a few complaints a month about fishy charges and the Merchant never fights them.

Now the difference is that I never had a verbal agreement, and I had a receipt that clearly didn't match the charge. Take it as you will.


Well atleast I am not the only one who has gotten swindeled! Thanks for the info tho.

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lobbythis
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Re: Ask ME ANYTHING: Representment Analyst at Major Bank

Postby lobbythis » Tue Jun 30, 2015 5:00 pm

What was the reason for using a debit card with $28 on it to go out and party?



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