Fax Scam Credit Card Dispute

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3 posts
robertojunoz
 
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Joined: Thu Oct 02, 2014 10:08 pm
Location: Wisconsin

Fax Scam Credit Card Dispute

Postby robertojunoz » Thu Oct 02, 2014 10:17 pm

Hey everybody,

I got scammed about a month ago with bookitallinclusive as a fax scam, but I cancelled by credit card immediately after I realized I had been duped. Now it appears that the "merchant" contacted my credit card company and is attempting to dispute the claim. How should I go about this? Are they going to win?

http://www.bookitallinclusive.com/about-us.html

The website was registered with a telephone number that does not exist and the site has a fake security seal so the whole thing is bogus.

The details:

I got faxed the scam at my work (Walmart Pharmacy). Unfortunately I did not save the fax, but the details of the fax was that I would get access to a 4-5 star resort for the price of 119/person with reduced air fair. I paid for 4 people and gave them the credit card information over the phone. They sent over an e-receipt through the mail. I didn't sign the e-receipt agreeing to the terms, but I'm thinking they voice recorded me. 1 hour after the charge was placed on my CC I immediately called my CC and told them that my CC was lost. They voided the transaction and I thought everything was good. This all took place early September. Now I'm receiving a dispute from bookitallinclusive and I am worried because I've been reading that since the transaction was non-refundable, I may be screwed.

Here's a link describing what happened to other people: http://800notes.com/Phone.aspx/1-888-266-0458/2

I don't know how to approach this with my CC company, which is Citi. I'm suppose to be receiving contact from them within a couple days I believe. I feel so stupid...


LianaCCB
Green Member
Green Member
 
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Joined: Mon Oct 06, 2014 2:37 pm
Location: Tampa, FL

Postby LianaCCB » Tue Nov 18, 2014 10:22 am

Don't feel stupid - it happens to the best of us! The scare of fraud/id theft is everywhere (just look at Target and Home Depot).

If Bookit is trying to fight it with Citi, Citi should contact you to verify the charge(s). Then, you would present them with the fake phone number and bogus security seal, and state very clearly that the charge was not authorized. When disputing the charge, make sure you include the documentation about them being scammers. Anything you can include to help support your case.

cashnocredit
Platinum Member
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Posts: 51
Joined: Sun Feb 22, 2009 2:43 pm
Location: San Diego

Postby cashnocredit » Tue Dec 16, 2014 11:27 pm

robertojunoz wrote:Hey everybody,

I got scammed about a month ago with bookitallinclusive as a fax scam, but I cancelled by credit card immediately after I realized I had been duped. Now it appears that the "merchant" contacted my credit card company and is attempting to dispute the claim. How should I go about this? Are they going to win?

http://www.bookitallinclusive.com/about-us.html

The website was registered with a telephone number that does not exist and the site has a fake security seal so the whole thing is bogus.

The details:

I got faxed the scam at my work (Walmart Pharmacy). Unfortunately I did not save the fax, but the details of the fax was that I would get access to a 4-5 star resort for the price of 119/person with reduced air fair. I paid for 4 people and gave them the credit card information over the phone. They sent over an e-receipt through the mail. I didn't sign the e-receipt agreeing to the terms, but I'm thinking they voice recorded me. 1 hour after the charge was placed on my CC I immediately called my CC and told them that my CC was lost. They voided the transaction and I thought everything was good. This all took place early September. Now I'm receiving a dispute from bookitallinclusive and I am worried because I've been reading that since the transaction was non-refundable, I may be screwed.

Here's a link describing what happened to other people: http://800notes.com/Phone.aspx/1-888-266-0458/2

I don't know how to approach this with my CC company, which is Citi. I'm suppose to be receiving contact from them within a couple days I believe. I feel so stupid...


Your first mistake is claiming your credit card was lost when it wasn't. I would expect they would record you. They will also have records of the number you called from. Any business that takes orders over the phone normally records the transaction.

It may be a shady operation but you made a contract, were billed for it, and received a receipt.

You have recourse if they don't deliver what was agreed to in the contract and you can and should dispute on that basis if they don't deliver what you contracted for.

The website info is not relevant. You didn't place an order using it.

Looking at the history of the number and sales pitch they make it seems very likely they are using promises of low rates as a way to force you to sit through a high pressure sales pitch. Probably one of those timeshare type pitches. If they didn't tell you this in the phone call then you are a victim of fraud and should dispute the charges on that basis.



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