- Posts: 1
- Joined: Fri Aug 08, 2014 5:17 am
- Location: Sacramento, California
Thanks so much for your story. I am amazed at how a person's very own bank will simply tell you they "resolved" an unauthorized charge in favor of the merchant, even 'though you've provided evidence and supporting documents that the merchant charged your card when they were not supposed to, then never delivered on the goods, and even sent e-mails saying they had no intention of repairing or finishing their work. I was told for seven months after providing all the documents that we "had nothing to worry about" and this was an open and shut case. Then I suddenly received an online document in my account from Citibank Mastercard basically saying "too bad," we're giving them your money anyway, with no explanation. Calls to the appropriate departments did nothing. This merchant is famous for their scams, but Citi doesn't care, and we are excellent, long time customers. Now I'm not sure what to do, but I can guarantee you that scamming merchant won't get away with it, and neither will Citi. How much evidence do they need? And how badly do they want to lose a customer? Thanks again for your story.