Review: Is the Credit One credit card a scam?

Our rating

3 stars3/5

See explanation of our ratings system
See breakdown of this card’s rating

Have you received an invitation to apply for a Credit One credit card? When your credit score is less perfect or downright bad, your choices for cards can be be limited. However, that shouldn’t require you to be raked over the coals while you’re rebuilding your credit rating, either. Please read our review to learn what you can expect with a sub-prime Credit One credit card.

Confusion and complaints

Credit One has many different card offers, with different annual fee structures and interest rates. Which one you get will depend on the specific offer you receive or apply for.

Card options aside many people are somewhat confused by the name, logo, and graphics, which are quite similar to the better-known Capital One (pay close attention say that you know which you’re appying for). One could be excused for thinking they are one and the same, but being forewarned is being forearmed.

Credit One vs Capital One

The difference is that Credit One’s cards are designed for those with bad credit in mind. Capital One, although it does offer credit cards designed for those with little credit history, is a major card issuer — and therefore has cards for those across the credit quality spectrum, including rewards cards for those with fair credit, good credit and excellent credit.

Somewhat slow payment processing times is another frequent complaint about Credit One. Standard payments take about four business days to process and make your funds available. You can expedite your payments using the “Express Pay” option, which allows them to be processed by the next business day, but it costs $9.95 to do so.


As with most cards designed for those with bad credit, Credit One’s products charge you for the privilege of rebuilding your credit. The fees and interest rates associated with your card will depend on your creditworthiness.

Annual Fee: Depending on which terms you get, the annual fee will range between $0 – $99. You may be charged a different annual fee in Year 2. For example, your first-year fee may be $75, and the second year’s may be $99. This will depend on the offer you qualify for.

Interest Rate: This depending on your credit quality and on the prime rate. If you peruse Credit One’s site, you’ll see a range of APRs beginning just below 20 percent and going up into the mid-20s.

Credit Limit: $300 to $500, depending on your credit history. Future increases might be granted at the issuer’s discretion and may require paying afee. Keep in mind that the first year’s annual fee will immediately be billed to your account when it’s opened and reduce your available credit by that amount.

Now if you just saw that, you may think “That’s not the that bad for someone with really awful credit or a recent bankruptcy.” But there’s one major thing you need to consider – the fact that there is no grace period on new purchases.

No grace period

This means interest will begin accruing on the date you make your purchase transactions.

It’s true that all credit cards charge interest on purchases, but the difference is that most other issuers provide a grace period; after your 30-day billing cycle closes, if you pay the full balance within 21 days from that date, you won’t get charged interest. But if you don’t, the interest charges will be tacked on in the following month. However, if you tend to carry a balance most months this is a moot point since that would nullify any card’s grace period provision.

Credit One’s products, meanwhile, start charging you as soon as the purchase posts.


Credit One offers an unlimited 1 percent cash back on gas and groceries, and those rewards post to your account each month in the form of a statement credit. Any kick-back on your spending is good, but these rewards aren’t enough reason to keep the card longer than you have to. For one thing, your ability to earn rewards will be limited by the card’s low limit. For another, the interest you pay on purchases (interest starts accumulating as soon as the payment posts, remember) and the annual fee, will cancel out any rewards you earn. So, take the rewards for what they are — a nice little reimbursement for some of your spending — and graduate to a fair-credit card (even one without rewards) as soon as you’re able.

So, is Credit One legitimate?

Absolutely. Since Credit One discloses the terms and conditions in the application’s fine print, the card certainly can’t be labelled as being a scam or being intentionally deceptive. It is what it is – simply a sub-prime card that has some rather high fees (which, to be fair is typical of cards in the subprime card market and is necessary in order for issuers to make a profit). So, as long as you know what it is and it fits your needs, it’s a card that could make sense. However, many people in Credit One’s target market are not all that financially sophisticated and can feel taken advantage of when it comes to the terms offered. Regardless of your credit, there’s no excuse for not doing your homework and being informed.

The main silver lining to the Credit One card is that your account activity will report to the three credit bureaus. That means if you use the card responsibly, it can help you rebuild your credit history over time and eventually result in a strong credit score. However, there are should be many other less-expensive options available for those who just want to rebuild credit. As an alternative, here are some secured credit cards to consider.

Why we gave it 3/5 stars

Remember, this ranking is based on our standards for cards for bad credit. Getting 3 stars in this category does not mean it’s on the same level as mainstream credit cards that got 3 stars.

Credit One’s products received stars for offering rewards and a bit more clarity on fees than others in the bad-credit field. It lost stars for offering no grace period and charging for credit-limit increases.

Credit One card — rating

Simple, transparent fee structure: The cards don’t charge extraneous “application” or “maintenance fees.” Just an annual fee. However, the fee you get charged varies by offer. We deducted half a star for that variability.
Grace period: Credit One’s products offer no grace periods, meaning interest starts accruing the moment you make a purchase.
Rewards: You get 1 percent back in certain categories.
Credit-limit increases: While Credit One has an official process for requesting credit-limit increases, it charges fees for these increases. So we rewarded half a star.
Progress-tracking benefits: You can track your credit-building progress for free with score access and a summary of your credit report.

Updated March 2017

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

I applied thinking it was a capital One card also, I was immediately approved for a $1500 limit. I received an email and that’s when I noticed it was not Capital Ones- they just mailed my card and it will be here 7-10 business days. Once I realized it was from a different bank I then decided to do research on it…..which landed me on consumer affairs and here! I noticed they had over 1,122 one star rating and numerous complaints about paying your bill, closing your account and fraudulent charges appearing with no fraud dept to investigate? I am not going to activate this card after reading all the poor customer reviews. I will call them and tell them I am cutting it up and not to activate my account! I have a decent credit score of 678 equi 730 TU and 672 Exp and worked hard to get those scores and refuse to have a sub-prime/standard company bully me around like they have been doing to so many others! Thanks to everyone here I am now fully informed, and I wish all of you did not have to go through all of this BS for me to learn what I did!

You are not yet done. Even if you don’t activate the card they will still charge you $75. The only way you can cancel their account is to submit in writing about the cancellation and send the card (cut in half) back to them. Send the documents in a certified mail. Keep every copy of any documents you receive. State them to report to credit bureaus that the card is closed upon customer’s request. Then complain to attorney general of your state and Nevada, ftc and the credit bureaus. Do not assume as your account is closed until the same reflects in your credit reports from the credit bureaus. After that, send them a letter of renovation of communication to stop sending you any mail, email, call or text messages from them or their associated partners.
After all these make sure to check your credit reports every year as they reopen accounts.

Thank you pp. Your reply is the best I found. Wrote a list of your instructions and will follow to the letter.
: ) I just called today to cancel account because I’m not a big cc user because I don’t like to breed debt. So I’m pretty good; I buy what I want or need, use the card and I don’t use it again until I pay it off, or near pay off. But, I have seasons of not using it at all, and it costs money just to have it. So I decided to cancel it as it is more a burden than access to credit. Some of us don’t have the luxury to throw away money down the toilet, and that’s exactly what I’m doing when I’m not using it. Besides, I did have the instance that I once payed one day late and the fee was astronomical, then they did it again when I was current. The statement said I owed like $75, and I hadn’t even used it. It was so obvious, that they waived one fee when I complained. But still, I notice how they charge interest to I don’t know what that I can’t trace back the amount they charge. Long story short, it’s not good business for me. The person was very interested in why I was closing, and I was appalled at the rudeness of this lady. The sarcasm and tone was like arguing with an immature teenager. I told her she had no customer service skills, and she left me talking to myself. This experience was a red flag as to their business practices. So your entry was so very helpful.

It’s been six months and I just got my credit line increase to $500! I had no credit history when I got approved for this card. Being 18 doesn’t make it easier to get approved. They denied me at first, a month later I applied again and got approved!

Hey JENNY, be careful with this card, last thing you need is to have two strikes against you, one being that you are young and lack credit and two having late payment history! Credit is a privilege and you need to take care of it like a baby and later on in life you will reap the benefits! Good luck

The worst credit card ever. DON’T DO IT! I canceled my credit card the first month because I had no idea they charge you $75 for annual fee. I paid off the bill I had back then except for the $75. I called many times to make sure it would be ok. The next month they said I owe them $2 for an interest that I did not pay so I paid over the phone. I thought it would be over. Until a few month later, I found out even though they canceled my card, I still got billed by the $75 that the first person at customer service said I didn’t need to pay for and it added up to $200+! It brought my credits down to 600… I was so angry and confused. I called twice. The first Indian didn’t let me finish my words and said I should email the company, later I found out there was no email address at their website!!! Ridiculous. I called again and they said they fixed it and told me to call again after 24 hours and the balance should be gone. I’ve been waiting, not sure if they could actually fix it. I am so mad! I feel like I can never get out of this for the mistake that they made! DO NOT DO IT!!!!

I have excellent credit and thought I’d try this card. There customer service is horrible and extremely rude. I wish they were in this country as you can’t understand them {even though I tried} , I got the first 4 #’s for my account out of my mouth and they said we need your total card # very rudely . I don’t talk slow or false. They are disrespectful and I close out my account. They let my worthless brother in law who doesn’t pay his bills have a card and they just let him rip them off but me a good paying customer they treat like c—!!

Hi All I just filed a complaint against them with the Consumer Financial Protection Bureau. It is an official United States Government agency. I suggest that everyone on this site does the same asap!

Please post the link so everyone can file an official complaint, because if they get enough complaints they might look into their unethical business practices. If they are misleading consumers, they may be liable and fined or have their license revoked. Thanks for the info.

God awful customer service! There was a problem with my account and it was clearly their fault. No interest from three different customer service talking heads in retaining me as a customer, even after one rep clearly saw the problem on their end.

Never believe their customer support. There is no way you can get out of these except by closing the account in writing.

Raymond Laue

This company should be shut down. They send you an offer with the words “NO ANNUAL FEE” plastered all over it. But when you get the card, they bill you for a $75.00 annual fee. WTF!!! I called them and they wanted me to send them the offer letter, which I had already thrown away. What bulls**t. To make matters worse, while I was waiting for the card to arrive, they sent me another one with the same terms. The Indian I spoke to offered to lower the fee to $50.00. That’s not what I signed up for. I cancelled the card. I’ll get a secured card to rebuild my credit. These people think we need them. THEY NEED US. Don’t be bullied by these creeps.

I have a Credit One and I been making my payment on time. I am seeing that my bill is not even going down. I have been reading all the comments about Credit One. How or where can I go to report this and have this card close. Ms. Jones

I do not recommend credit one. I called to try to set up my online account access, was hung up on by 2 different people. I called a 3rd time and demanded a supervisor and it took 15 minutes because she said she could not find a supervisor. Once on the phone with the supervisor I told her what happened and she did not even care. Then when I had questions she did not want to answer them. I had not even used my card yet so at that point I asked for my account be closed and she did not even offer to try to help me with my problem or try to keep me as a customer. Very rude and unhelpful people.

These people Credit one Bank keep making inquiries with Experian against me, and for no reason.
I would certainly never do business with them, I do business with companies who give me reason to believe they are honest. Nothing I have personally seen regarding Credit One believes me to want to do business with them.
I don’t for sure know them to be a scam, but why take the risk?

DON’T DO IT. Unless there is absolutely no other option for you to establish credit I advise you to do some research and look elsewhere before applying.

I have had a visa card with Credit One bank for the past 2 years. The card is paid off and I keep it in a drawer for emergencies only but I am seriously considering cancelling. Not only do they charge interest on purchases which is common among most high-interest credit cards these days but they also charge interest on your annual fee that is billed on a monthly basis. When I inquired about this to customer service, the representative informed me that the annual fee is considered a purchase. I told her that it is not a purchase but an agreement and it is unfair business practice to apply a monthly interest charge on the annual rate. Of course, they were steadfast in this and nothing was done about it. Also, if you pay your bill on the due date they will charge you a late fee ($35) even though it is technically not late.

The address is Las Vegas, NV but every time I call the customer service center either a spanish person or Asian-Indian answers the phone. They try to hide their accents despite the fact that you can barely understand them.

Big mistake to get CC with this company. You can never access your account online, they are rude and act like it’s your problem. I have not been able to get online to see my account for over eight months after multiple fixes and user changes. These people are hopeless. And they never call you back. Do not get card with this company.

Stay away!!! They are making money on you. They are rude. Tell you that you cannot close your account. Charged me for a replacement lost card. I have had 4 run ins with these people. I get 3 different stories from customer setvice. If they don’t let me close the account they are going to be getting a lawyer’s letter. Worse card i have ever had.

these are the rudest people to deal with they should be shut down. i had protection on my account and was hospitalized for month and unable to work so they closed my account and added bunch of crap to it and even tho they closed my account they are still charging me annual fees and interrest on the account i have other cards that helped me with my situation and are now current however this one refuses to work with you they are not customer freindly at all. and they lie cause i have been in touch with them the whole time and they was telling me everything was fine. should be against banking laws since they call themselves a bank!!!!!!!!!!!!!!!!!!!

Where exactly is the FDIC? Sounds like some orginizations not doing their job!!!

Joseph Livingston

My 1 and only complaint is that Credit One does NOT allow members (at least me anyway) to pay my $99 annual fee up front, at one time (so they divide the $99 up over 12 months and charge it to my account at $8.25 per month and they proceed to charge interest on that particular amount of $8.25!!!!!) This card is what it is, I do have several other credit cards with no annual fee but I keep the Credit One Card as a “Just in case” card and twice, they have increased my credit limit (not at my request, they offered it to me and they typically charge to do this, a one time fee but the two times I have requested for them to waive the “credit limit increase fee” they had actually waived it!!!) and the the firs year, they waived my annual membership fee! Although it does get in my crawl that they don’t allow members to pay the annual feel up front, in one payment, I’ll keep the card and use it only if I REALLY, REALLY need it and get into a MAJOR emergency!! Hey, I know why they won’t allow you to pay the annual fee up front, at one time: IF THEY DID THIS, THEY WOULD NOT BE ABLE TO TREAT THIS AS A $8.25 PURCHASE EVERY MONTH AND IN TURN, CHARGE INTEREST ON THAT CHARGE, FROM DAY ONE but $140 bucks a year is not that bad and when I get more credit cards that have no annual fee, (like the other 4 I have now) I will cancel the Credit One Credit Card, but for now, it’s fine.

It’s not the horror story some on here are making it out to be. You just have to read, read, read. My Credit line has already been increased with the company. You just have to make sure you pay your minimum (at least) payment on time, as with any credit card.

I’ve used Credit One for a few years, never had a problem with them. I had to close my account with Chase Bank, because of their former employees attempting to make purchases with my account info. You’d think the major banks would have a better screening process for their employees. I’ve had the problem with Chase employees attempting to defraud me way too many times; no one else’s employees or former employees have ever done that.

What a scam. I send automatic payments from my bank to theirs. I still owed an additional $29 by 12/31/2016. Simply cannot pay online through their website, it kept kicking me out. I called 3 times to customer service, one hung up on me, the second said they cannot accept an additional payment over the phone because I’ve already paid earlier in the month, I would have to mail it in (and get hit with a $35 late fee per their website), then they said they would have to charge a $9.95 processing fee for a payment over the phone…I wouldn’t be CALLING them if their website payment system worked. Called 3rd time and asked for supervisor, took 11 minutes to get a stupid $50 payment posted to my account but “we’ll waive the $9.95 processing fee by phone this one time”. Well, fix your damn website so people can pay online. This is how they get extra fees…make it difficult to pay so you get hit with late fees and processing fees. We need a class action lawsuit against these people.

I never applied for this card but here it is in the mail with a bill for $75 and prompting me to activate. Has anyone just ignored this and it went away? Seems to me that they can only charge you when you activate the card.

Did you receive a Capital One mail with a lot link? I did signed up received this your card on the way

Do not ignore it. I did and then the fee doubled. I called and they then tried to lower the yearly fee and everything. Reported bad on my credit report as well. Do not just hold off and stand your ground. If you dont want it call and cancel. I also demanded a letter stating the balance is zero and its canceled out. I thought not activating it would solve it, NOPE. CALL NOW AND DONT LET THEM OFFER ANYTHING ITS TO THEIR BENEFIT NOT YOURS.

Some Ol' Bull

I got an app in the mail. Went to the site just to see if they would approve me. Typed in my info and was told “lost connection to server, please resend information”

Shady bastards.

First I want to state, that after reading many reviews, and horror stories. I still applied to Credit One, as I had poor credit and wanted to rebuild my credit status. I will have to disagree with anyone who states they have horrible company or have customer service. High Pressure, yes! But not unreasonable, this is a business after all, they are in the market of making money. Knowing how credit works is very important, sadly not many people understand this, and think they are being taking advantage of. All credit companies do the exact same same thing. From the begin when I open my account, to closing it. I have had little to no hassle in my dealings with them. All their fees, and rates are well documented, that is if you read it and on their website. They’re a great company for anyone wanting to rebuild there credit. easy tools for monitoring your accounts. Also, for those who complain about there credit score dropping after they close their account, this is normal, but credit scores do rebuild themselves. Will I recommend them to anyone, yes, but only to those looking to rebuild their credit and knowledge.

Credit One credit card users beware!! Pay close attention to your bank statements as they have and will deduct your bill twice! Yes ! That’s what I said! I don’t use the card except when needed and I pay off the entire balance every month on time. This time the scammers not only deducted the $ 587.00 from my account once but three days later they took it out of my account again $587.00 pulse processing fees! Their customer reps are in India who’s names are fictious like Frank, Victor who ever else. We all got together and ousted queen obamah with our votes because AMERICANS ARE TIRED OF THE BULL SHIT!!! I’m sick and tired of these vultures praying on hard working men and woman of this great country. I am fileing complaints with every law enfocement agency and calling my new president Donald Trump. Because Donald don’t put up with these kind of scum bags. If your as and tired as I am join me in crushing looser scum bags and rid them of our great nation. Lets Make America Great Again!

this has nothing to do with either president. sounds like you just wanted an opportunity to try and bash Obama, but if that’s your mentality, so be it. glad you don’t speak for most of us.

I’d advise against accepting the Credit One card. I’ve had it for a number of years and have paid faithfully and even accepted some of the costly credit increases. My card has been paid off for going on two year, but they still want to bill you monthly ($8.25) for the annual fee. They will not allow you to pay the annual fee in one payment. I recently noticed an unauthorized charge, and trying to reach a live person in customer service is almost impossible. When my claim about the unauthorized charge is resolved, I plan on closing the account. I know credit wise, one should be careful about closing accounts, but I have had it with this bank’s non-responsiveness, their tricks, the silliness about having the pay the annual fee in monthly installments, etc.

Has anyone ever received this? I received a letter in the mail today indicating how exciting they were that I was a new Credit One Bank Cardholder (which I’m not). I’ve never heard of this company and have excellent credit. I tried calling them and after 15 mins figured out that if you don’t try to get thru the prompts and just sit there, someone will finally answer. I tried to get information out of Cust Service, but without giving her an account number (which doesn’t/shouldn’t exist), she asked for my social security number! I already told her something illegal felt like it was going on and she was crazy to think I would provide the SSN. She then asked for my phone number…still nothing. My last name is misspelled on the letter as well. So she can’t verify my name to an account without an account number or social security number! I told her I was calling the authorities and hung up!

This company is a complete scam. Their off shore customer support staff is untrained and careless. The US staff are crooks. They stole my identify when I tried to close my account after complaining about monthly fees on an account with NO monthly charges. When I tried to report the fraud, the “off-shore” resource closed my investigation. This is a circus and caused my credit score to drop 80 points!!!

I got scammed 2 thought it was capital one

Just got online to pay my bill and my account is suspended. No reason for this so I call and they say my account is CLOSED!!! WTF? Ive made on time payments and nothing was wrong with my account. Im expecting a call back from them in which time I will pay this card off and NEVER get another one from this company. Do NOT get a credit one card. I have had nothing but problems with them

“Caveat Emptor” This is one of the worst bait and switch card issuers out there. Only use them if you are desperate and have tried everywhere else and have no place else to go. I have a 640 beacon score with no delinquencies and no charge-offs but a lot of debt. Unfortunately, I have a paid and released IRS Lien that drags down my score and prevents any auto-approvals from respected banks. I am trying to get it off my report. So, an ad for this company popped up while I was surfing the internet and I decided to apply. The make a lot of promises to entice you to apply, but they don’t tell you that all the good things in their online pre-qualifying disclosure statement you still need great credit for. So after enticing me with the “Up to $1,500 credit line spiel, they approved me for a $300 line of credit, with a $75 annual fee that increases to $99 the 2nd year billed monthly. The actual disclosure also indicates that they will start to calculate the interest when the charges post with no grace period. So, I declined the card and closed the window. The next day I get an email from them saying they had a better deal for me and the annual fee will only be $24.95 each year with Zero Enrollment and Over the Limit Fees and this card has a 1% cash back on gas purchases. Since I buy on average of $250 worth of gas a week it piqued my interest. They were still charging interest at posting date, but I decided to take the offer and keep the card and make small purchases and pay quickly to see if they would actually raise the limit as that would make the annual fee more tolerable. After all most credit cards have some type of annual fee and the 1% cash back would offset that fee as well as the small amount of accrued interest if I paid the card quickly.

When the card finally came in the mail that is when the nightmare started. On 05/09 I went online to activate the card and setup the account. Once I had access to the account I saw a current balance of $75. I then read the enclosed disclosure statement included with the card the Annual Fee was $75 the first year and $99 starting the second year billed monthly at $8.25. This was a total switch from what I was approved for. So I called the toll free number on the card and I got a call center that I think is located in the Philippines. I spoke to a person named Ann who spoke English pretty well, but with an accent that sounded Filipino and she kept mispronouncing my name and adding letters to it. I explained to her what was going on and she said that I was wrong and they did not have any programs with an annual fee less than $75. I told her I had the approval email containing the full disclosure statement indicating the $24.95 fee and I could email it to her. She said it didn’t matter because that fee didn’t exist and I was wrong and did not read the information correctly. So, I asked for a supervisor. I got a woman named Delores who spoke with the same slight hint who also could not pronounce my name. My name is only six letter and two syllables and phonetically it is pronounced just like it is spelled. After repeating my name to her a few times I gave up trying. I explained the situation to her and she basically parroted the same thing Ann said. So, I asked her to close the account in accordance with the disclosure statement. She said what if I reduce the annual fee to $50 I said NO please just close the account. She then said ok,ok I’ll reduce the fee to $25 to make you happy. I said will that be for every year and she said no next year you will be billed $8.25 per month. I said ok then I will just probably close the account before the anniversary if you folks continue to try and charge me that fee. We parted ways.

Later, I started thinking do I really want to go through that hassle in 12 months for a card with such a low limit and high interest. My credit will be better in 3 to 6 months once I get those forms to get that tax lien off. So, I Googled Credit One Bank and found a number for them in Las Vegas. I called the number and asked for customer serviced in the US. Of course they said no problem, but transferred me to a woman named Rose who spoke with a very slight accent I couldn’t make out if it was Filipino or Indian it was so slight. However, at least she could pronounce my name correctly on the first go. I asked her to close the account. She said she would but first she wanted to know why. I explained to her what had transpired earlier and she of course parroted the same thing the other two women had said. I said why won’t you folks believe what I am reading on my computer screen and have printed for my records. She then said if I wanted to fax or mail my docs to her they would make a determination in 21 days and possibly adjust the fees, but she could not promise. I said why can’t I email them to you, she said they don’t have email. So, I said please just close the account and be done with it. She then offered to take $25 off if I would keep the card. I said why would I take that when the other woman had taken $50 off and I still didn’t want the card. So she said she would close the account and we parted ways. Later on that evening I went to the account online and sure enough it said it was closed and I printed a copy for my records. I went back to the website two more times and both times it was still closed. So I considered the issue resolved.

The next day I received an email stating that my account had just been activated and was now ready for me to use. I am like “HUH” so I went online and sure enough the account had been reactivated for 05/10. The annual fee was $50 with the first payment due on 5/23. So I called back to Las Vegas and the lady who answered the phone said that she was going to transfer me to the US based customer service. Surprise, surprise surprise I got Rose again. Who of course did not remember me even though we spent over an hour on the phone yesterday. She said she had talked to too many customers to remember me, I joked that’s they must have a lot of upset customers. I told her about the email and that the account was back active. She replied that it was impossible and nothing should have generated an email and the account was closed. I said well I have it here and I read it to her and the info from the account screen which she said was closed. She refused to acknowledge anything. So, I asked her to take my username and password and access the account for herself. She said she wouldn’t because the account didn’t exist regardless of what I was looking at on my computer screen. Finally after the two of us going back and forth she said she would send me a letter confirming the account was closed and I was not responsible for any charges. She said I should get it in 7 to 10 days. I am going to need that letter because I know this is not over. I can pretty much guarantee that this is going to show up as a delinquency on my credit report and I am going to have to jump through hoops to get it taken off.

Steer clear of these people they are dishonest, disrespectful and deceptive.

Be very cautious with this company. When applying your payments they will hold on to your payment for more than 2 weeks before applying any credits. I am paying this card off and closing the account. They do it all the time.

So, I applied for this card as well Mid March, thinking it was a good deal (Capital One), until I realized I ALREADY have a Capital One card. So, I have received a bill for $75.00 and still have not received the card. I called after I got the bill before I got the card and they said they mailed it out but since it was WAY past the 7-10 business days, they will send me out another card..This was on March 28, it is now April 20, 17 business days since the last call when they said they would reissue a NEW card. I’m thinking this is a lost cause. BUT I guarantee I will still get a bill. Shaking my head..

Avoid Credit One at all costs. I am going through identity theft right now and this company has done nothing to protect or help me. Not only did they issue a card to me that was fraudulently opened in my name (well after I applied a fraud alert to the credit reporting bureaus) but they also re-opened the account after I had them close it. One would think that the words “identity theft” and “fraud” would stop them from just willy-nilly re-opening accounts without first verifying things.

This company deals in very shady practices and should be shut down by the CFPB, FTC or any other government agency tasked with monitoring creditors.

Thought it was a Capital One card ! They are Bad News ! I am still waiting for my 500.00 to post from 15 days ago. Mailed in another payment for 200.00 and sure that will take 3 weeks to post also. Made an online payment and know am worried about that because they have my banking info. Never a mention of a 75.00 annual fee UNTIL I received the card and a BILL for 75.00. I will go on and make another payment here in the next couple of days to pay off and just called to tell them that I do not have bad credit and I am not going to go through this drama everytime I mail them a payment. They hold payments OBVIOUSLY for up to 10-15 days. They posted my 25.00 payment within 6 days, Imagine that !!! I will be getting my Capital One card in the next 7-10 days, which is what I thought I was getting anyway !! ( I sure need to pay attention next time with the logo issue !!! )

Deannette Hoffman

Hope you got your payments posted. I highly suggest putting payment on a prepaid card and just suck up the 9.95 fee for express but careful they like to charge you twice for it

They sent me a pre approval notice. I glanced at it, it looked just like a Capital one bank mailing. I already have a card from Cap One. This seemed to be a better card. I went online and applied. I got a bill before I got a card. Then it ocured to me, that this was not Cap One, but a deceptive ad trying to con you. I called them and told them I did not need their card for rebuilding credit. I have no credit issues and had no idea why they sent me this deceptive ad to get me to apply for a card. Then I got transferred to a Super. He wanted to waive the yearly fee. I had to get ugly and told him I DO NOT WANT YOUR DAMNED CARD. He agreed to close the account. I wanted an email confirmation. He gave me a number. Not good enough. We shall see how this plays out. I would not trust this bunch of crooks for anything they offered.

I just got off of the phone with one of Credit One Bank’s customer service reps. (I would’ve emailed them but that is not an option on their antiquated site.) I’ve had my card for nearly two years, have never missed a payment or been late. Not once, not ever. Despite my credit score of 722, I still am charged an annual fee, have a high interest rate (24%), and a very low credit limit ($950). I’ve been a loyal customer and have other cards with much lower rates, no annual fee and high credit limits. This card offers no perks / rewards to boot. The customer service rep I spoke to today informed me that their bank refuses to remove my annual fee or lower my credit score. I wouldn’t recommend this card to anyone. Ever.

In short…
Activation Fee: $75
Annual Fee: $6.24/mo
Introductory Credit Limit: $500
Credit Increases: Infrequent and minimal

My wife received a Credit One card with a balance of $300. We paid it off the first month and the credit limit was upped to $500. Next time a payment was due, we received a call telling us we need to make a payment. I told the middle eastern gentleman that the payment wasn’t even due yet. I agreed to let him go ahead and take another payment, but, it never hit our bank. They promptly closed the card account and have called it due. Is it a scam? You bet it is.

Her is my problem with Creditone…..I made “too many payments” so I have to verify my bank account is mine even though when you make online debit card payments it asks you the name on the card(mine). Has anyone successfully completed this process?? Sent in statements from my bank showing that the acct. is mine…hope this works…If not F-them

I had my card for over a year. I recently got laid off. Called to ask for some help paying off my balance,” no help here, honor you debt and pay it off.” So I did paid off full. My thanks was canceling my card and my account and telling me since I had no job they didn’t want me running up the card and not being able to pay the balance. Great customer service, just kidding. would not recommend this company to anyone asking.

This is unbelievable, I was just reading the comments about this card and decided to open the bill I just received, unbelievable. I have been a customer for about 3 years now and I haven’t had any problems, yes they have fees and the annual fee I believe someone said you CAN pay it off in full so you are not charged monthly but I called and tried to pay it and they would not accept my payment. They said I was not allowed to pay the annual fee all at once that I must be billed monthly for it I just make sure it is paid asap. Now to the interesting stuff, I just now opened my bill and the only charge on my bill should be the monthly (annual) fee as my card was paid in full on 10/21 on time and I haven’t used it since. I see a late fee, finance charges and I’m in awe now because I have never had any issues and like I said I just read the most recent comments. On 11/23 there is a transaction called “CREDIT PROTECT” for $0.22. my annual fee of $8.25, a late fee of $7.34, an interest charge of $0.15 for the transaction on 11/23, the late fee is also for the transaction on 11/23 which I have no idea what it is. Seems since I’m not using my card as usual they have decided to try and get money out of me another way. They put “

I do not have or keep a balance on this card. Just my 8.25 monthly fee which I pay in full each month. Interestingly I just noticed they’re charging interest on the monthly fee as they consider it a transaction. I think the only way to get around this is to pay in advance so there is never a balance, only a credit balance.

I am absolutely DUMBFOUNDED at most of these comments.

1. It’s YOUR fault if you can’t manage to read the words “Credit One”. Not theirs because they have a swoosh emblem.

2. It’s YOUR fault if you can’t manage to pay your bill on time.

3. This is NOT a prime credit card lender, so yes, you pay sub-prime interest. You didn’t earn an excellent credit rating, and you get to pay the price. So suck up the annual fee and make your credit better.

4. This credit card company is hip to the bad credit customers game. You charge something then call them and say…”Someone charged something I didn’t authorize” then you keep the merchandise and hope they remove the charges. They are smarter than you so quit trying to get over. Be responsible and pay your bill.

5. I own this card. I have had ZERO problem with them at all. Not even a little. They were instrumental in recovering my credit score. In the first year, it raised over 120 points, after a BK.

I don’t understand all the hate on this company. I just chalk it up to most people who have a history of not paying their bills, angry because they still aren’t paying their bills.

Y’know, Cyn, your self-righteous rant blaming other customers for their problems does not contribute anything useful to the conversation. Over 20 years, I built a credit score that was close to perfect (830+), and then my credit was destroyed in 2011 when my former husband went through a major midlife crisis leading to the failure of his medical practice, followed by a bankruptcy filing. I noticed that the Credit One logo closely resembles the Capital One logo, but I decided to open an account in order to have access to emergency credit as needed. I have had the following problems with Credit One from the VERY BEGINNING: I receive weekly emails that notify me that I have a $0.00 balance, even when I know that I have a balance. I paid my balance off in full on October 7. 2015 and placed my card on top of my filing cabinet with the intention of closing the account before the end of the year. I just received a phone call yesterday notifying me that my balance of $52.21 was past due. It turns out that the company added a $25 late fee to my account in November and December, even though I paid my balance off in full in October. The charges are supposed to be removed within 72 hours, the misleading emails stopped, and paper copies of my statements sent via snail mail. I will give the company a chance, but if you are in their employ, know that finding your offensive “victim-blaming” list on this credit card forum has only served to increase my ire.

Hi Annick. I absolutely do not work for them. I understand your situation. My ex husband also destroyed my 802 with his midlife crisis. Please note, I said “some” comments. Not all. Please read those comments and then re read mine. It will make sense and not so self righteous.

You said exactly what I was thinking!

Me: Someone opened a fraudulent account with you under my name
Rep: So sorry, can I have your ssn, name and birthdate
Me: [provides all three]
Rep: Can I have your mailing address?
Me: Not a chance in hell. Put me through to the fraud department.
Rep: That person is very busy right now.

(wth? That -person-. A one person fraud department? Yeah, I guess they -would- be busy)

Rep: Can I have your mailing address.
Me: No. I’ll give you the last six digits of the account, as reported in the fraud alert I got from my credit bureaus. (gives numbers)
Rep: I’ll need your mailing address before I can transfer you to the fraud department.
Me: If i had a -legitimate- account with you, you’d already have my mailing address. I never opened an account with you, and I certainly haven’t been paying any bills for it. Nor am I going to give you an address to send those bills.
Rep: The account is closed sir [she hangs up]


Now I need to file a dispute with all three credit bureaus.

And If they manage to get my address and send me bills, I have to serve them with a cease and desist (only costs the price of a certified mail)

After that, their only recourse is to sue. In which case I’ll see ’em in court. I’d love to watch a judge ask them why they gave credit to someone with an active fraud alert on their credit reports. And where the original signed agreement is. And where they were sending the bills. LOL.

Yeah. They’re smart all right. Not as smart as my dog, but pretty clever.

I just received pre-approved offer for this card yesterday. I may have fallen for it if I hadn’t just got a real Capital One card with no fees and a $300 CL. As I read the fine print on the Credit One, I was shocked that interest starts accruing immediately. Ripped it up and threw it in the trash. I’d recommend trying Capital One or a Bank of America Secured for people trying to rebuild like I am. Good luck.

I too have had an account with Credit One since 6/11/2011, over Four years with the same line of credit, $300. Through fees and other charges, my account balance ballooned to $500. On July 23, 2015, after receiving a call from a very rude person demanding that I pay $200 immediately, the amount over my limit; I wrote them a letter instructing them to close my account as of the date of my letter. Further, I called them today regarding them telling me that I had a payment due today, 9/28/2015, when I made my payment for this month on 9/3/2015. The person I spoke to tried to explain to me that because of my billing cycle, starts on the fourth of each month, that my payment made and credited on the 3rd was applied to August, which was paid on 8/4/2015. I told that person they were delousional and that I disagreed. She said she could go back to June, 2015 and credit back to my account the late fee of $35.00 and waive the late fee for September. She then proceeded to say that she would have to add back the fees. I asked why would you add back fees that you have already applied to my payments, that that would constitute double payments of the fees. I finally ended the conversation and filed a complaint with the Consumer Financial Protection Bureau, (CFPB).

I think you’re suppose to cancel by mailing them, but I was able to cancel by calling and hitting “7” for report lost or stolen card. Then just told them that I wanted to cancel. The guy gave me the HARD sell offering like 4 different things instead of actually cancelling. Doesn’t matter because his English was so hard to understand I didn’t even know what half the offers were. I clarified that there would be no more fees and that I could get a letter stating that it had been cancelled. Now I can only hope that they actually went through with it.

Honestly, though, I haven’t had any major issues with them. There are a bunch of fees and stuff but I got refused by other credit cards. So I went with them for a year and I can already get $1500 line of credit from a reputable credit union. Only use this card if you get refused a card at other places. And even then use it for only a year or so. And be prepared for that first fee. It’s a little excessive.

I’m also pretty sure they sold my information to other credit card companies because I get an offer in the mail from discover, capital one, and master card every few days.

Thanks so much for your post. I realized what ridiculous fees I was being charged and decided to cancel. Only then did I panic when I saw that there was no phone number for cancellation or live person help. I called the automated number and hit 7 as you suggested and was able to cancel. They gave me the same hard sell and just like with you, now I just have to hope they actually cancelled as they said they would but thank you for posting the information. I wouldn’t have trusted sending a letter trying to cancel!

Thank you so much. I was approved for this card last week. I had kept checking their website and seeing that, even though it was a full week ago , the card hadn’t been mailed. I went ahead and called in and canceled it. (I did press 7 and was able to speak with a representative. She tried to talk me out of canceling but was very polite while doing so).

There are just too many negative reviews on here for me to bother getting involved with them. Capitol One approved me the same night that Credit One did, anyway. Thank you all for your comments!

I opened a card in 2012. Payed it off in 2015 and closed the account ( atleast i thought theu closed it) now in august got a change of address from them stating i had changed my address with the company and had reopened my card. Called them up and told the situation and they said they closed the card. They didn’t. So now on my report they have not closed the card and have let someone charge $493 on it. When i call they keep saying i have an authorized user. And want to argue with me when i say i dont. They said they closes it AGAIN and will i investigate. But who knowa. Avoid these people at all cost. Besidea speaking with someone from india when the company is out of las Vegas you will never have anything but PROBLEMS.

I have this card and have used it and i just got a statement in the mail for the $75.00 annual fee. I looked online on my account to cancel this card because I do not want it, I want to pay it off and be done, and they do not give you an option. What shall I do. I want out, and if I just ignore it all together, the bill is just gonna go up and up, but I dont have the money all at once to pay it off. And yes, I as well have had issues, money being there on my card, and going to use it, and its declined! I want to be done but dont know how to go about getting out

I am about to get a lawyer on this company when i closed my account and paid it off in may they never closed ir an reissued a card to someone else at another address in my name. Keep saying they closed it and are investigating but letting them still charge.

I can’t believe this. It just happened to me. I have had this card for about four years with no problems. I go to use it today and it is denied. I can’t understand why since I know I paid on it and have credit so I go to check my online account and can’t get into it. I resorted to calling the company. They said that my account had been closed because I had paid of the balance and my bank had refused to process the payment. I never paid off the balance and no such payment was refused by my bank. So then the lady with an Indian accent goes off the line and says she is checking on the transaction. Next, she comes back and says that they had sent me a letter closing the account because of the returned payment and a charge for 1,500 dollars. I said I didn’t even have that much credit, how could someone charge that on the account? So then she goes to check my address and says that I live in Virgina. I don’t live in Virgina and never have. I then asked, “Are you sure you have the right account.” She says that I changed my address and all my contact information. Now, why would I do that? I was never alerted about any of this. Supposedly, the transactions occurred on December 14, 2015. Finally, they say it is my responsibility to call them back to see what happens. Seems like it was their responsibility to protect my credit from fraudulent use.

I got a credit one bank card for about 1.5 years to restore my credit. I made all of y payments on time. In november of 2014 I paid my card in full which I can furnish proof. At the same time I also closed my account. I received a bill in April of 2015 (5months later) stating I owed them money. These charges for interested fees, monthly fees, annual fees and late fees. This card will restore credit but it is very high in fees. I called them to figure out what happened. They said my card on file to pay my Credit one bank card was declined. I said ‘I know” because I changed the number after closing the account because I read bad reviews on this might happen to me and it sure did. They fix the issue in April 2015. Today 09/03/15 I receive a bill (5months later) again, to say I owe money. They claim I did not close the account and that the fees piled up. I have 5 derogatory marks on my credit currently as I checked through capital one. This time I recorded their calls and they even stated it was THEIR mistake. They said they will report this to the credit agencies and it will be fixed and also it will be closed. I am making a statement to be aware of this card. I have paid every single card on time. When I asked the guy to speak to a manager he played dumb and continued to talk in circles with his accent and hung up on me. I called back 3 times and they continued to hang up on me. I want everyone to know that this happened to me and I will also place the recorded call on YOUTUBE! If my credit is not repaired from this I will SUE.

Got the card today and after reading all this I called them (use the number on the card and push the button for a lost card you’ll get a live person ) I told them I made the first payment for the card ($45.00) but I wanted to cancel the card and I want my money back , His name was RICKY a manager he try’ed his hardest to have me keep the card and asked me why I didn’t want it now so I told him what I was reading here about Credit One Bank and that’s why I didn’t want anything to do with this company . he told me the money was put back into my bank account and the card was closed. I told him I would be going to my bank on Monday to put a stop payment on the check anyway I DON’T TRUST THEM AT ALL !!!!!!!

I have this card and want to close my account but all I have is a phone number for an automated service…don’t know what selection to choose. Anyone with any answers?

Press 0 for an operator

believe it or not after you select English and enter the last four of your social stop replying there. Do not select any options just wait for the auto voice to repeat itself 4 times then the phone will ring to a “so called agent”. Be aware the double dip into your bank account, keep an eye out! Do not trust their math! Be ready to be pissed off .

PLEASE PLEASE READ! I just called them. I thought it was Capital one too… they start charging interest the day you buy something. So if you bought 30.00 worth of gas today and you paid ON TIME 25 days later, you are being billed $7.17 PER DAY until they receive payment. That means your bill would be $179.25 in interest + $30.00 for the gas. It sounds like this couldn’t possibly be true, BUT since they put it in TINY writing, it is. AND, it’s all legal. I called and cancelled the card today. No matter how good your credit does get with this card, you still have to pay an annual fee for the life of the card and that interest. Capital One (and others) have prepaid cards. Depending on your credit, you can pay $50.00 or more for a $200.00 credit line. NO ANNUAL FEES and interest after 28 days. I’m not promoting capital one, but at least that seems more fair than this card. Someone should really step in and do something about them using Capital One likeness.

The 23.9% is APR (Anual Percentage Rate), not a daily rate! So if you buy $30 of gas on day 1, 25 days later you will owe $30.47.

Please people cancel your card with these scam artist. Forget the fees they put charges on your card and then someone answers your complaint that does not understand you. They hang you on the line and never answer you I believe they are receiving your calls in India. They put charges on card that are not yours and want you to prove you didn’t make them. What a joke!!!! don’t use this care

I’m up in the air about this card thus far. I understand the high fees and all and figure that if I use the card responsibly, it should help me rebuild my credit. The issue, however, is that I have not received the card as yet. I was approved for the card about a month and a half ago and was told that it would take seven to 10 business days for me to receive it. The card didn’t come, so I called and they cancelled the first card and sent out a second card. They also updated my address so that instead of coming to my home, it would go to my PO Box. That was just about 10 days ago. Well, the card still isn’t here. I called today (22-July) and was told by the customer service agent that he could see in the notes where I requested that my address be updated but it actually wasn’t changed. So, he updated the address and sent out a THIRD card (after cancelling the second one), this time with rush processing. They were going to charge me $19.99 for rush processing but he stated that he was going to waive the fee and the card should be here in three to five business days. So, if its not here by next Thursday, I’m going to cancel the account as I was approved for a Capital One card… Oh, and I forgot to mention that last week, I got a bill for the $75 fee even though I haven’t received the card yet…

Watch out for the late fee! I only activated the card 1 week ago, registered on the site today to setup payment, etc. but there is already a late fee because the statement closed 2 days ago for the initial $75 +$19 which were charged to my account in the beginning of August when I didn’t even know I had this card….

contact transunion by phone they will investigate and remove negative remarks. in addition, contact your states better business!

My GF got a mailer about this card. Never signed up, got a bill for $75 annual fee and a $6.25 card customization fee. WTF!!! She called and they said the card was never activated. This is a major scam. We even thought with the images/logo this was a branch of capital one.

I only use this card to paid off my gas only $40 and they said I owe them $205.88, so I make a payment of full balance and cancelled this fucking card but they still charging me even though I already cancelled it. DONT EVER APPLIED FOR THIS BIG SHIT.

Ps. Are there anyway I can sue this fucking credit card? please help me

try the website to file a complaint aginst credit one

I am one the stupid people thinking I sign up for a capital One card I card. When I got the card in the mail and realized It was it was Credit one Bank. Then I thought well no big deal 45 dollars a year fee I just got it to have as a back up in case of emergency . I used it for the first time in two years thinking this gives me a month to pay it off not to mess up my cash flow and to my surprise I started getting charge interest as soon as my purchase debit. I went back through read fine print, and read there policy and that’s what they do.
I paid it off before it was due and I cancelled the card

Having trouble trying to figure out how to cancel the card. I just submitted payment for the total pay off but don’t see on the website nor an option on the customer service link how to cancel the card!!! Please advise.

how do you cancel the card and if you never activate it how can you cancel it

Don’t know if you managed to cancel your card yet but I just called and hit (7)=lost or stolen card to get a rep on the line and told them I wanted to cancel. they reversed my $45 account fee, then I paid it off in full and wouldn’t let them charge the $10 expedited fee. I’m making sure they don’t try any other funny business then I’m canceling.

I had fraud charges on my account back in April, I called them the next day of the charges. I live in Oregon, charges were done in Georgia at a Walmart for $305….my limit is $400. I only use the card for gas and for a recurrent monthly subscription. They sent my paper to sign and I sent them a copy of my work scheduling showing I was in Oregon the time the charges were done. It’s been 2months and they have sent my account to the Credit bureaus as a negative and my credit score went down 80points. They keep saying “we’re investigating it” but its been 2months and they still have it shown I owe the $300 plus interest and my credit limit is completely used.


In my opinion-This is a scam outfit, paid them off, they still attack my credit rating with false information. They pretend to be Capital One, lure you in and then put it to you, hiding behind the law. This is the best scam I have ever seen.

This card is what it is. They put everything in writing for you so if you got this card without reading small print then you’re dumb. This is to rebuild credit. In case you haven’t figured it out yet it cost extra money to do this. Is it worth it to pay $100/year to rebuild my credit? YES IT IS!
Get this card don’t use it unless you can immediately get online and pay that same day you used it and you will be fine and reap benefits of three credit bureaus reporting then get other better cards then cancel this expensive card that just helped you get better credit better rates and a better life. DO NOT USE THIS CARD WITHOUT PAYING IT THE SAME DAY!!!

So if i spend $20 and pay it off that same day qill that help me avoid an interest rate

It is what it is, i agree! It costs to get the card and keep it, but it is unsecured and there is a reason you are getting it. I have had zero problems with it so far. I paid my 75 immediately, and with my billing cycle I’m able to pay in full, a month ahead (one time a month without incurring compounding interest, just a 3 dollar finance charge). then i use it to about 60-70% and pay it off again. It has usually posted payment and release within a couple days, (without express payment), and then I just continue to be smart and pay it off. It’s a tool to use in dire straits, to get back straight! That is all…my only hope and concern is that it posts and updates my credit scores to the bureaus and does what it should, because I’m doing the things I should!

this is the worst credit card I ever encounter, has the worst employees to answer the phone, only the phone , they don’t have answers and they lie

I received a call today, from a person who could barely speak English, stating that my bill was past due. T hats funny because I paid my card off in april used it then you say im 14 days late for my payment when the website says that it isn’t due until june????

Avoid at all costs! I was called by collections two weeks before my first ever payment was due. They got a relative-not me- on the phone and immediately demanded bank account information to pay the bill! I paid by phone the next month; double the minimum payment, only to get a past due notice with double overdue fees attached!! When I called with the check #, date and time of the payment, I was told that I only called them at that time and date but never paid. They don’t give confirmation numbers when you pay by phone, apparently, so you can’t prove that you paid and that they are in error. Canceling card ASAP. Better no card than this one.

This bank is totally misleading….creditone!!! I’m on the phone with them now after holding for a hour and twenty minutes…and waiting about the 75 dollar memebership fee. are they kidding me? Can anyone say CANCEL this bank, let along the CARD!!!!

I DID NOT apply for this card and DID NOT receive this card. I get a call this morning telling me I have a claim against me. I DO NOT have any credit card at all.

I think its a SCAM!!!!!!!!!!!!1

Contact the Attorney General’s office in your state ask for the Consumer protection division. my foster mother is a lawyer and when I told her of the kind of practices they were doing she said it is entirely possible that the Attorney Generals office will file class action suits against them for the fraudulent practices.

I have Credit One on my Credit Report listed as a charge off.. I have NEVER applied for this card.. They state the card was sold to another company and that company sent me a letter stating the account was paid off and Credit One will NOT take it off my credit Report and the 3 credit bureaus say the account is mine!!

i have not applied for this card, never received this card and somehow it has appeared on my Credit Report as a charge off and they refuse to take it off and the Credit Bureaus will not do anything about it..somehow someway it was opened in 2009 and was paid off in 2013..WTH!!

Dud you fight it? My husband has been getting theses collections letters for the past six months for 1200 dollars and he had never even applied for a card.

PUBLICpublished review 4/19/15
I payed off my card in March which my statement said I owed $10.16 they have been calling me that I am behind my payment and I asked how. First that I owe interest for the $10.16 which doesn’t make since since it’s what I owed and second a $8.25 annual fee. Then also a late fee of $8.35. I was going to make the payment and to finally call on Monday and close the card. Then she says I will owe interest on what I owe plus a $9.50 processing fee! It’s ridiculous they are trying to get money from where ever they can. I would be surprised if they try to charge me a closing out fee. Don’t get the card it’s now worth it in the long fun. Oh and when your eligible to get a higher limit they charge a fee for that as well. Fees for everything!!!!

Contact the Attorney General’s office in your state ask for the Consumer protection division. my foster mother is a lawyer and when I told her of the kind of practices they were doing she said it is entirely possible that the Attorney Generals office will file class action suits against them for the fraudulent practices.

Went online to make a payment like I do every month and discovered that I was over the limit. I looked at the history and found that I was charged $25 late fee. I called on my lunch break and was on hold for 1 hour. I was transferred five times and the fourth rep told me that because I missed March’s payment, I was charged. When I told him that the draft cleared my account on March 16, 2015, he transferred me again. Ms. Clark finally told me that because I made my payment two days before the billing cycle ended I was charged. Here’s the truth! I scheduled a payment on March 13, 2015, for March 15, 2015 and it posed March 16, 2015. How in the world can you justify that I made the payment two days before the billing cycle ended? The billing cycle didn’t end until March 14, 2015. She waved the late fee, but my account is still jacked up because of the over the limit fees, and whatever else they feel justified in charging. Needless to say, I scheduled a payment through my bank account to pay off the balance and I’m done with Credit One! If you can, stay away from them. You are asking for a lot of trouble and headaches.

Just had the same scam done to me on the April 2015 bill. Overage and late fee when my account was paid on time and double the minimum. I’m paying off and canceling too. Unreal. Also was called for collection by an aggressive man who demanded a family member’s bank info-two weeks before my very first payment was due!

I had a credit card with this company I am having a hard time paying. Last night I got served with court papers for breaching the contract I opened with them. I make minimum wage and have kids. They also want me to pay attorney fees and court costs. Not sure how I can pay all of that. They are not a good company I wouldn’t recommend this card to anyone.

WOW!!! I’m glad I did my research before opening this account online. I initially believed this to be a Capitol One card (due to their deceptive graphics). This deception alone turned me off, then to read these reviews! All I can say is… wow, what a scam. The paperwork for this card is in my trash can where it belongs!

I was approved for $300 and I was on a trip to Asia for a month; NOT knowing they had billed me the $75 annual fee right away; so I never used the card a month later I returned to the US and low and behold; I was charged not only $35 for late fee but for interest as well and I checked my credit report on credit karma and voila; credit one has reported I am overdue…

so yes, I will be closing this account once my payment has posted and cleared. It takes them forever to clear payment and this was a week ago.

Ha Ha!! These people are a friggin joke.. I received my card last week.. it was still on the paper and I WAS going to use it to get some tires…. BUT today, I got a statement from Credit One… and what???? $75 charge?? I never used the card… A finance charge.. I called those people fast.. twice.. it takes a longgg time for them to answer and I told them to cancel it and put it on the record.. I am NOT paying $75 for that scamming company today or EVA!! Supposedly they cancelled.. I don’t care.. I cut that crap card up..
I have Capital One and I really have no complaints at all….

This card is funny. Great to rebuild credit with for sure. Once you get your score where you want it, cancel the card. They charge a monthly fee for having the card and you can charge one thing and pay it off as soon as it hits your account and you’ll still have .30 in interests on there (no grace period) They do have great customer service (may not tell you what you want to hear) but if you call them and tell them that you want to cancel the card because of the monthly fees, they will give you 6 months of $0 fees. That makes the card then cost about $47 a year. Better than $95. Since I have rebuilt my credit, this is my oldest card, so I have chosen to keep it until some of my other “non annual fee” cards mature a few more years. I have had the card for 3.5 years now and they give you quarterly credit increases but then charge you $15 to accept the increase. Total racket! Yes, they will give you credit.. But there is a small price to pay to build or rebuild your credit. I rebuilt mine unfortunately.. From a credit score of 565 just 3 years ago, I now sport a solid 732! It can be done with patients. Once my Chase Slate & Capital One Quicksilver reaches 5 years, this card goes away. Keep your credit uses low and only use when you just have too.

credit one bank is the biggest rip off I ever dealt with
I made all my payment early and still they charge me late fees
or they would bill me the day before it was do date9the they want u to use your debit card and charge nine dollar extra I cancel my card over the phone
some has to do something about them ripping people off like that can some tell were to get help to put a stop to this type scam

I have been charged repeatedly for the credit card fraud protection which I DID NOT sign up to have as a service. It is a monthly 39.00 fee. I have been charged several times in ONE month. The late fees are for this protection purchase we never requested. We are being called every day and when we have asked for customer service to remove the fees and charges and cancel the credit protection we were assured it had been done and a letter would be sent to us clarifying this confusion. NO LETTER. NO REFUND. NO HELP!. Credit One is a scam and rip-off. Harassing phone calls, threats and they create bad credit updates to credit reports -makes me think Trans Union is some how benefiting from this scam. The entire premise for this card is to help reestablish credit for individuals who need their history helped-not scammed into a deeper hole. The phone operators are reading from scripts or making up threats without actually looking at MY account which I have password protected.I cannot understand their accent and refuse to repeat myself 5 times only to hear their comments remain the same unintelligible rhetoric. Is there any remedy for holding Credit One accountable?

This credit card is absolutely horrible! I recently paid it off in full as of recently and CANCELED IT over the phone. And guess what? I received an email just now indicating I owed them more money. Even though I canceled it days prior with a zero balance?! Something is fishy alright.

I had the exact thing happen to me! I have now called twice to cancel, charged so many fees that I refuse to pay because this was paid off and cancelled but yet they continue to charge monthly, late and interest fees. I used to also get paper statements and now I randomly get emails telling me I have a document available which shows a balance. Twice I have called, and spoken to MANY people and usually they claim they can’t hear me and hang up. Huge con!

Credit One is a company who is very good at adding fraudulent late fees to your account. They not only harass you on your landline but on your cell and continuously. They try with empty threats that this will effect your credit rating if you don’t pay. I’ve received calls on my landline and cell from the exact same number, and it’s very strange that when I get a call on my landline they know all my info but if I return a call using my cell phone and the same number I have to give them either my acct # or social security #. Stay away from these people, no matter what you tell them it’s useless and they threaten this will affect my future credit. Ha ha ha!!!

I am skeptical of even confirming the application due to the approval I got from responding online. I was approved for 300.00 and instead of the card being mailed they further requested by mail a copy of my social security card. Never have I been asked fro a copy of the card. They’ve already run my credit and confirmed the info. I gave online. I have decided against having the card

I’m going to cancel with them as soon I pay my card off. The cards looks are deceiving. I was unable to refunded the payment for the wrong card. And on top of that, I had paid more than the minimum and still the available funds are not decreasing as much. As of now, we are finally talking to a supervisor. One that we can understand and has WAY better customer service.

I have paid and paid and paid the balance on the Credit One card for four to five months even though I shredded the card a year ago, and with each payment I write on the statement in red to close this account. I do not have the card anymore. But I kept getting a statement monthly for a balance due of 80 plus dollars. I made two payments of that amount even though I had not made any purchases. Now I get statements for eight (8) dollars plus. I can not get ahold of a human being to talk to. I’ve spoken to one individual from India about six or seven months ago after I purposely didn’t pay an 8 dollar fee of some sort because I wanted them to call me so I could get some explanations of the charge….no explanation was given.

I have BOTH Capital One & Credit One credit cards. I have no problems with either one of them. I was even late on a payment and the person I spoke with waived my late fee since it was only one day late. Now as long as I make my payments on time I have no problems at ALL!!!

Crystal Bautista

How long did it took you to receive your card ?

I just got my card a couple of weeks ago. I was thrown off by their logo in the beginning. I have a Capital One semi-secured card and thought Capital One was offering me a regular card since I’ve been so diligent with my secured card. My bad for not paying attention.
Anyhow, today I went to create an account to pay my Credit One account online and the site kept taking me in circles so I was unable to log in. I called the bill pay line and listened to the long automated list and was going to pay via phone when I heard I needed to pay $9.95 to do so. I looked further down their contact list page and saw a number for website issues. The number is different than the first one I dialed. The automated system was exactly the same. I finally got a person on the line and could barely understand them and they kept cutting me off. I finally got to explain my website issues were and he told me that I had called the bill-pay line. Um, no, I called website issues. He was nice enough to tell me to call again but DO NOT press any buttons for the prompts. Not even the *Press 1 for English prompt. It will eventually connect you with a live person. I explained the that person what happened and she told me the website was not working properly and she would take my payment over the phone and waive the $9.95 fee for doing so. I felt strange giving her all my information as if something didn’t feel right. While they seemed nice enough I just wish I wouldn’t have gotten this card now.

I have had a card with them for 3 years never missed a payment I was loyal to them because I made mistakes in my past but recently it has not been working it comes up declined!!! At places like Home Depot, Shoe stores and gas stations that are reputable. How EMBARASSING when this happens even when there is a zero balance wtf. I called them they said they have a high risk of fraud so I asked for a list of places the card will not work they denied me. So I paid my balance and closed it.

Cheated by India

My issue with them is that they are extremely stream-lined, meaning that all operators are in India, so the call center routes the call from USA to India and you get a person who can barely speak English. Further cost reduction tactic, is paperless billing statements, I did not take this option and expected a statement to be mailed each month permitting me the opportunity to review claims and attach a receipt to the statement once paid. Because they never provided me with a statement, while I was in the VA Hospital for treatment there was no way to pay the monthly balance. Had they sent the statement, my Care Manager would have gladly assisted me in getting that paid through my funds. As a result of their failure to comply with their own business practices, I have a closed account, I paid $545.77 for an account that only had $250.00 in used credit, and I have late payments on my credit reports. On the good side, no more phone calls from India demanding full payment.

Very Unhappy Customer

This worst credit card you have in your pocket. I have tired working with Capital One to get an overpayment back into my checking account for over a week mow. We keep going round and round in circles. One representative told me she would reverse the payment and have the money back in my account within a few days. Unfortunately for me I trusted she would do as she promised, but that never took place. I called Capital One again after a few days and found out there wasn’t any notation to collaborate my story, so I had to start over with a Manager. I was told she would have the money back in my account in 5 days and not to worry. Again, that didn’t happen, so I called again and they said an electronic transaction couldn’t take place because it was an overpayment. Mean while, I was under the impression my money was going to be deposited any time. I had to call a third time to find out they had to cut a paper check and send it to me through the mail which would take another 10 to 14 days. To start with I was the one to catch this error and contacted them before the payment was posted to my account, but because they don’t do as they say they are going to do I am stuck with an overpayment of $10,000. How many people can afford an overdraft in this amount and have it take in total about 20 days to fix this mess? Presently, I am still waiting for a check and it has been 9 days since I contacted them about the error. I will NEVER, NEVER do business any business with the company again. Hopefully, this will help someone else that is thinking about opening an account with them. Guess who’s NOT going to be in my pocket.

I believe this site is regarding CREDIT One, not CAPITAL One.

Transunion is who recommended Credit One to me. I’m saddened to read every ones bad reviews. I’ve had Credit One for a few months now. A few things that bother me is when making payments they don’t post until a few days later, the credit limit wont show for another 5 days. They wont take more than 4 payments in a pay period. They started me with a $400 CL 4 wks later, they raised my limit by $200 with no charge. Other than the minor issues I have no major problems. NOTE: They probably raised my limit because I paid my card every chance I had. They denied my 5th payment.. LOL Good luck everyone

Does anyone know what credit report Credit One Bank pulls when showing the summary of your monthly credit score?

A third party vendor charged $331.10 in error. They then refunded me and Credit One credited my account, but again in error, the third party company charged me the same amount of $331.10. This is where the challenge is:

The third party company refunded me the money on Jan 26. I went thru their VP to make sure it was refunded. I called Credit One and they told me nothing was credited. Finally on Jan 29th, a Credit One rep told me he could see a refund in the amount of $331.10 was coming in and I could see it within 3 days. 12 business days later and the refund has still not come in. I called Credit One and “Chris” advised me the standard responses of “check with your third party company” I told her about my last call in and she told me she couldn’t help me. I asked to speak to her manager. Chris took down my cell number and said a manager would call me within 24-48 hours. 24 to 48 hours is a long time in my opinion.I am more frustrated because of the conflict of information they have given me.

Unlike other reviews, I do not have bad credit. Actually my credit is decent and I have a unsecured card from my bank that I’ve paid consistently on time for over a year now. So after receiving this offer in the mail, I’m wondering in my case, do I really need something like this when I already have a good payment history and credit as far as the credit bureau goes??… (Concerned)

My payment is not due til the 28th of this month but I sent it in around the the 6th and it has not yet posted. I have been calling credit one bank but have not been successful in speaking to a live operator. It keep saying that they are closed smh.

The website and phone number are down….. What is going on?? Can anyone tell me? Thank you!!

Worst credit card ever! They have screwed up my account so bad I have no clue what to do. My card was taken over by someone in June 2014. I contacted them and was assured it would be fixed. This mess continued for over 7 months and today noticed they have completely ruined this account. They told me to file a police report and that I would need to speak to the fraud department only no one was available. I have asked them to close the account but I don’t think they I understood as there appears to be a bit of a language barrier. I am at the end of my rope with this company. I have no idea where to turn. Very disappointed!

I never heard of this company and have no account with. Still I get 5, 6, 7 or more calls from them per day. They do not leave a message. The one time I did talk to them and told them I had no account with them I was told “someone in my family” must have an account. I said I doubted that but, if so, call that “someone”. (I am single, live alone and no one even has the phone number of the tracfone they call.) So, I am writing them a letter telling them to stop calling me and if they continue I will probably join in on a class action suit against them.

Bad company

STAY AWAY FROM THIS CREDIT CARD!!! Horrible choice. They didn’t post my payment on time and now they call pressuring for a $35 late fee and asking for for bank routing and account number when I sent the payment 12 days before the due date. The rep said first I need to collect the late fee before I can refund it I told her NO! close the account.

Their website and phone number seem to be down. Is anyone else having an issue?

its back up now

I activated my Credit One card and was charged an $88.00 start fee, used it twice and paid it off when i realized they charge interest on purchases . It was cool to send them a payment of $o.oo , Ha ! They gave me an $1,000.00 limit on this card ,and it will only be used in an emergency , only .

It don’t matter you will get charged 8.25 a month,even with 0 balance.

I have seen all the negative reviews on various google hits about Credit One Bank. Credit One Bank is not a scam. They cater to individuals with bad credit, no credit… so the APR and annual fees are high because people with bad credit and no credit are typically classified as a higher credit risk.

I had good credit a while back and then married an irresponsible person. This person eventually played a role in helping to ruin my credit. I do not place all the blame on him, I had my own role as well. Anyhow, after I divorced him, I began trying to fix my credit issues. Problem was that I was making little money and the creditors were relentless. I am still (5 years later) trying to pay down past debts. I cannot find any credit card issuers that offer zero dollar annual fees and low interest rates that will approve me because of my credit history and issues.

This is where Credit One Bank came in. They approved me where others would not. I read their terms and conditions and although I do not care for them, I need a credit card for repair purposes. I paid the $75 annual fee as soon as my card was activated, so that interest would not accumulate on it. I then had a $300 credit line. I use the card only once a month (ex. $20 in gas). And as soon as the $20 is posted to my account, about 2 days later, I immediately pay it off before they have a chance to add the interest fees. This works! I have had the card for 5 months now. The catch is that you have to pay the balance as soon as it shows up on the account in order to avoid the fees.

Also, I have been checking my credit through the major credit bureaus and Credit One Bank does report to all of them monthly. Between making payments for my past debts and making sure that I quickly pay off my balances with Credit One Bank, my low score has been slowly increasing. Not much, but it is something.

Ashley – we will see hoe you like them when you attempt to close the account(s). They PROMISE you the account is close, then when you check on line, you find it is still there and they have added their monthly fees again. I have MasterCard and visa, and pay regular payments on line. On the MasterCard I have a $25.00 credit and on the Visa I have a $25.00 negative and I pay each card separately. They are liars, and they are thieves – you will see when your credit is reestablished and you try to end your relationship with them.

I wanted to share my success story after reading yours. After 2012 bk 7 discharged my credit score was 475. I couldn’t even get a cc at capital one (secured) less than a year later I found credit1 I applied and automatically approved $300 paid annual fee. Next month they increased to $500 I checked my credit and score increased to 599. After 6 months I was approved for 2 cap 1 credit cards 0% 12 month on both. And my score is now almost to 700. There are some things I don’t like about this credit card but that’s only if you are irresponsible. I always pay in full and use less than 9% which fico likes. I will be closing this as I got better cards, (discover, chase) this is to rebuild. Not a rewards card. Use wisely to build or rebuild then move on. Always make sure to pay ahead of time and use less than 30% or pref %10 and close it after a year not to get hit with the next annual fee

How can I close this account?

My comment was posted on 1/2/15, not 1/5/15, I typed the wrong date, that’s just how frazzled this whole thing has me. I have worked hard to repair my credit and I am so nervous that this company might damage it.

Credit One will not damage your credit as long as you pay your balances or the minimum dues on time. They function like other known card issuers. They regularly report your account activity to the major credit bureaus (i.e., pays as agreed or delinquent). I am a current customer and have been keeping track of it.

This company does NOT function anything like ‘all other credit companies”. They are already on the radar of the Attorney General’s office because of their practices.

Hi everyone. I haven’t received the card yet, but have read enough to know I don’t want it. I called today 1/5/15 to ask that they not send the card and the rep told me it had already been mailed. I told him the application status screen on their website says that it hasn’t, he then asked for my ssn to check; I asked him why did he need it now when he had already told me that it had been mailed. I didn’t give it to him. I quickly saw that I wasn’t going to get anywhere talking to him. I looked around online to see whom I could report this issue to because I felt he was not allowing me to decline the card. That has to be illegal.

I don’t plan to activate the card, should it ever arrive, however, I have read here and other forums that they charge you even if you don’t activate the card. I don’t need any negative actions reported to the credit bureau, so I’m trying to nip this in the bud before it even becomes an issue. I filed a complaint at, I originally sought out the FTC, but they don’t act on behalf of individuals. I’ll keep you all posted as to what happens.

I had the exact same situation. I just called the 18778253242 number and selected the option to report the card lost or stolen. I waited about 2 minutes for someone and I gave him my ssn, name and birthday to find my account, then I asked him to verify that the card had never been activated. He promptly assured me that I had never activated the card, that no money would be charged to me (even though I have received bills in the mail from them with the $94 annual fee) and that no report would be filed to a credit bureau, and that if anything had been reported to a credit bureau it would be removed. He was very apologetic and didn’t try to hassle me in any way. Nightmare gone!

My annual fee was charged until after I activated my card.

*not* charged…

samething here I want to cancel

Let me add also that this card comes with a lot of heavy marketing. At every interaction you will be offered additional cards for your spouse, premium cards with pictures you select, credit protection programs, etc.

This is not a scam, but it is not a good choice for someone with decent credit.

After a bankruptcy, I needed a credit card for such things as renting cars. This was the only unsecured credit card I could get. I got it, knowing the annual fee and interest rate were very high and the credit limit was very low. It served its purpose. When you qualify for a card with better terms, cancel this one.

Well this is my story i did received several invitations to open a CAPITOL ONE credir card which i refuse to get one for a long time. however on the last three invitations they offer me a ZERO ANNUAL FEE plus ZERO percent charge on all my purchases until aug 2015. at that i did decided to apply and enter the invitation and accesses code and i was approved intermediately.
so my card arrive 15 days later. and then received a statement for 75.00 for annual fee? so i say W.T.F. so i call the bank and to my surprise they told me the card was issue by CREDIT ONE BANK and not CAPITOL ONE BANK !!!
Since i already has use the card i nedded it to pay the 75.00 annual fee
To me that is a plan SCAM because i NEVER REQUESTED A CARD FROM CREDIT ONE.
So i am going to sue this bank for FRAUD AND DECEIVING PRACTICES. AND ANYTHING ELSE I CAN THROW THE BOOK AT THEM. SO if you want join me lets do a class action law suit and lets teach this scammers a big lesson.

I totally agree with you. I just got this card and had my wife make a payment to them. Their website was down so she called them. They wanted to charge us an extra 25.00 just to pay them cause the account was not in her name. Can anybody say crazy hidden charges. Not to mention there very rude non english speaking staff. I just want to cancel this card and pay the balance.

I hear you. It is frustrating. On the contary read about due process. It wont stand up in court. It is important you read YOUR information very carfully. Due process helped me for a couple of months from having my business evicted fron its location.

Same exact thing here. I thought I was applying for a no fee Capitol One card, and then it’s Credit One??? I received my bill and my card today. I will not activate it but am afraid this will be a total nightmare.

Yes…I am interested in a suit again Credit One!

This Credit One card is charging me a 75.00 bill and I have not even used it yet. Is a scam and I want to report it . I know they are going to damage my credit. I’m terrified I really thought I was applying for a Capital One credit card. I got fooled into thinking it was Capital One credit card. Please help me.

The BBB is useless to the cfpb government site. This will solve you problem. I registered a complaint and they will get a call from the government that they must answer.

I find it interesting to read this credit card review. It doesn’t appear that the person who wrote the blog “CreditCardGuru” even has a Credit One Bank credit card. Hard to rely on a review by someone who doesn’t appear to have the product and therefore could not have used the product. That is like writing a review of food at a resturant by reading the menu and then describing to your readers how good or bad the food is. I suggest that if you want to be a “Guru” about something you are reviewing, that you should actually and and use the product. Just a suggestion.


my credit score was 700 with 2 credit cards 1 at 0 balance and the other just 200 with a total balance of 1500, i applied thinking it was affiliated with capital one bank and got 1500 dollars credit approval. not everybody is on this with bad credit, some ppl just misunderstood the comparison and got caught off guard

DO NOT GET THIS CARD. They only let you make 4 payments every 30 days?? What??? I’ve never heard of such a thing. I can’t wait to pay off my balance and close this are for good.

I meant card for good


how do cancel this?

I just canceled this card. We did need to establish our credit again but now do not need it. I called 877-825-3242, the lost or stolen card number. After listening to the options, when the recording said ‘to hear the options again’, I pressed “zero” and after about 10 minutes they picked up and tried to talk me into not canceling. Eventually they said the account was closed. Of course I will follow up with a certified letter. The card does serve a purpose, but once you have some credit history you can get a card without the fees.

Did you pay your 75 dollar fee before canceling?

I recently applied but I am cancelling NOW!

I too got one of these cards and only accepted it because I looked for and didn’t see an annual charge until my first bill arrived and saw the $75 charge and I am billed $25/mo to pay that. I hadn’t even activated the card yet. I finally activated it when I needed it for a $5 purchase. I made the payment and a few days later received a call that I a payment of $106 was due. I had made the payment of $25 + $5 to cover purchase and they were adding a $55.00 late charge. How do u get away from these people?

I don’t care how legit these people are……..I had to find out the hard way… you make a payment every month and your not using the card even though they are charging you interest and annual fee…… where does the rest of the payment goes…..I haven’t seen my balance go up in months.

just got an offer from these scammers. Love how they boast “no enrollment fee” but have an annual fee. like enrollment fees are common. Can’t believe Capital One isn’t getting a cease and desist order to stop using the logo obviously intended to trick people.

I have cut up the card I received in the mail,,made copies of everything they sent me,,,,including a copy of the cut up card,,,mailed it back to them,,,plus wrote void on each and everything,,,that I received,,,now a week later I just received a bill in the mail saying I owed them $75.00 annual fee…!!!,,wow,,,Im so glad I made copies of everything,,,,BEWARE,,,,

My experience with this company is that they are out to get all the money they can by way of pretending harassing you to death! They have the BBB in Las Vegas fooled that’s for sure. They agree to settle the complaint but there are thousands out there that do not report to the BBB so they never see those complaints. They overcharge, never agree to help you out in any financial situation and just keep adding charges. And those calls are constant…they even tell you give us the money we ask for and we will stop calling. Really! What legit company does that. Someone needs to take them down!!!!


This morning i got a call from a person that could hardly speak english that wanted me to send them $1000 to increase the limit on my ‘credit one bank charge card’. The call came from New jersey. Now really. something has to be done about telemarketing scams.

Nickle and Diming THIEVES

BTW if you need to speak to someone don’t waste your time driving yourself crazy with the automated system. Press the number that applies to “want to report my card lost or stolen”. That is the only way you can speak to a REAL PERSON. So rachet.

Nickle and Diming THIEVES

They might as well call themselves “Marlo’s Bank” because their style of doing business reminds me of that notorious drug dealer on The Wire.

I got my credit one bank card in the mail about 1 month 1/2 ago. Activated it on October 3rd and made my first purchase the same day. By October 11th my first bill was due!! I said WTF, it hasn’t even been 15 days!! I was very busy so I said fine, I will just pay a little over the the minimum ($45) quickly to avoid a telephone argument. I paid $100 on Octber 7th since I made my first purchase on October 3rd on overstock for $99. IT TOOK A WEEK TO CLEAR!!! By October 11th they charged me INTEREST even though my card was activated for less than 15 days. Customer service tried to argue with me today and refuse a credit but they don’t want to mess with me. I don’t stop until I get what I want and I don’t give a s*** what they think. They gave me a credit as a one time courtesy. Really he gave me a credit because he realized after 25 minutes that I won’t take no for an answer and will just call back until someone says YES.

2nd they charged “credit protection”. I saw that charge and lmao. Since I charged only $99 it was almost $2.00 or something. I never signed up for that! I told them to cancel that BS immediately, DEMANDED a refund and of course they gave it to me. I will not be nickled and dimed by these fools!

The sad part is I NEED the credit line. I have started my own business and unfortunately my credit is not the best. Basically I am shopping for things for cheaper online, selling it more expensive on eBay and making a profit. So I need “seed money” to do that. I have $300 with Capitol One, and $700 with Credit One. So $1000 in credit total. Credit One actually increased my limit $200 yesterday without me even having to ask since it was originally only $500. That was the ONLY nice thing they have done other than approve me for a card.

Customer service is not easy to speak to as they are obviously outsourcing in India. It sounds like they are all reading off a paper when they speak to you instead of speaking naturally and at the end of page it probably highlights “the customer is always wrong”.

They charged me $45 up front for a credit line of $500. I do not mind that since they are offering a service and I don’t mind paying to get access to money I really need.

I am actually calling these f***ers right now. Cuz I SWEAR to jesus if they even think about charging me interest PER transaction I will slap the shit out of someone.

I was charged some fees and decided to cancel the card. 4 phone calls and one letter with my cut up cards were necessary. Then I received a letter from them saying they were trying to reach me. 2 more phone calls and finally got confirmation that card was canceled. They said that I still may get some fees charged… but to call and they would resolve it! What crap. They DO NOT have email or online ways to resolve things…. BEWARE!

Okay so I got the pre approval, applied and was given a 500 dollar limit. Got the card in the mail.. It says the account is closed if I dont activate in 14 days. Has anybody not activated the card? What happened as far as billing goes?

I didn’t activate my card and still received the $75 dollar charge. That’s when I realized there was an annual fee with $25 due before I even acyivated card.


My wife was trying to help me build credit and we receive the pre approval letter in the mail she quickly thought this was a great way like we had the pre approval so she applied she did not read the fine print nor did she recognize it was not capital one. I just received a email that the card is being sent can i cancel with out being charged fees? We will not be activating the card we wil cut the card and send back.

Wow. 3 weeks ago I have received offer by mail. Letter included two cards with the same number for two family members. After checking BBB I decided to put it aside and actually almost tossed it out. To clarify, I never applied for the cards just probably received random in mail offer. Offer stated: “will be closed if not activated within 14 days”. Two days ago I get the STATEMENT. All fees already billed to the account which I never activated. It is funny. Called them and have a chance to talk to the supervisor without the last name (just a number). She ask me to confirm account info (#SSN) which I refused because I never gave them such information. I asked nicely to check if they have a record of activation, and if not, to correct the error and cancel this account. No resolution. Such a scam. I will go to court.

I worked for this company for 7 years. I have never seen a company that is so shady with their customer. They are a company that tries to help your credit rating but they charge you for all these fees. I would go without a credit card if I would have to go with this company.

I worked for this company and it the was the biggest rip off place to work for.
They are ripping off all their cardholders. Take my work do not get this card!!!!!!!!!

that’s so right they are a scam

When I receive this card and I don’t activate it, what’s the best way to cancel it.

I opened my ‘creditone’ account in May, and immediately regretted it. First off, I have never had a credit card and was very excited at first, that I’d even be approved. For 300 dollars! After I paid some bills, I made a payment and it took three days, with their ‘express’ option. And, they charge the fee of 9.95. Or you could wait up to a week for payment to clear on their regular payment process. Then, I was charged 13 bucks for a maintenance fee. Then, they told me it was 25.00 dollars to order a replacement card. And then the 75.00 annual fee, which goes up to 99.00. At these rates, you’d be paying 600 for 300 in limits. I paid off the remaining balance, and closed my account. They even tried to con me into keeping my account open, with some kind of 25% off interest offer. Last ditch attempt to continue stealing money from me. Really? So you offer to give me a deal, after I have already paid my balance in full? So, your company could keep charging me interest and ‘fees’ for an account I was no longer going to use? Definitely, learned a lesson here…go with Capital one, a much more reputable source of rebuilding credit.

After reading all of the negative comments here, I cancelled my application for credit. Thank you all for writing these reviews so that others do not have to go through what you have gone through. I double checked the application status and it says cancelled so, hopefully, it truly has been.

Called customer service on back of card to check account Balanc and see when last payment had been received. Was told they were giving customers who called today a $100 gift card and just needed to ask a few questions. Answered questions…was given a verification number….then told I would be transferred to Verification supervisor. Told that person I wanted to be transferred to regular customer to check account info….this went on thru 4 transfers. Lost my patience with 4th and told him to transfer me immediately…he gives me another phone number supposed to go directly to customer service….turned out to be AT&T. I WILL BE FILING WITH Better Business. STAY AWAY FROM THIS COMPANY

I got this card a couple months ago, never used it but paid the services charges on time. I recently canceled the card and a couple days later received a check for the amount that I had paid them in services charges. I am a little afraid to deposit the check because I am wondering why they are even refunding my money, and are they going to send me a bill for something unknown even though I canceled my account with a zero balance?

I knew up front that there was a fee assessed of $75 upon activating the account by phone. The card was activated on 9/3/14 and the first payment due was $25, due on 9/12. Well, I missed that date and there was a $25 fee assessed (this is generally how they make more profit of course because they do nothing for the fee charged). Prior to the due date I requested a due date further into the month, based on my pay periods. They totally neglected to honor that. Then I tried to get through on the 800 line but just got a recording for 20 minutes (and obnoxious self-promotions) but never got through to anyone. And, there is no email address to explain any issues. Do they even have an email address like most banks? finally, a foreign speaking person comes on the line (are we outsouring our customer service operators to Japan now?) and she was personable, saying they would reverse the O/L fee and change the due date to the last part of the month. The gal told me that the change takes about 5 biz days and will show up in the next billing cycle. she also claimed that they do not report past due status to the credit bureau until the account is 30 days past due. I’ll be checking up that the reversal of the fee was done, after 5 days, as instructed. And I’ll be checking my account online for further “charges” assessed by them. Incidentally my credit history cleared up recently so I have no bad credit. I made the mistake of taking this card offer just to rebuild my credit. But if everyone in the credit field knows this card is for bad credit risks, does it showing up on my credit report give a bad impression to other potential creditors? I’m thinking of closing the account, as it may have a bad reputation in other creditors minds.

I like credit one bank card as I had a bankruptcy 4 years ago and knowing I wont quality for the best cards out there at the moment…I had this card for three yeas now. Started with 500 limit and now up to $1600. The payment goes in two days when I pay online but it does not reflect available credit until about 5 days and everytime they offer me a credit line increase of $250, I have the option to accept it or not. If I accept it then it is a $9.95 fee.

I had no issues. Yes I knew about the fees as I read the terms before I applied for it.

Hi I too have not so good credit and applied and got a card for 400 which is 325 really. I am glad I have a chance to work my way up to a great credit card someday also. I am just curious if the percentage rate goes down if you are a responsible cardholder. Do you know if that can happen.

They are a sham…I’ve had the card two months. I made a large payment that posted a day before my account posted. When I started getting phone calls that I’d missed a payment, I called and spoke with a supervisor. She advised my account would be adjusted to show correct payment month and no fees would occur! Well, the exact opposite happened. Despite having two voice messages saying that the issue was fixed, I still get collection calls. Not only are supervisors saying adjusting it is not within policy, they are asking for the full balance on the account. The final straw came today when a customer service manager told me I never got a call from them (remind you, I’ve kept the phone messages) AND that when they contacted me , they got a busy signal!!!! WHAT CELLPHONE gives you a busy signal. I hate to be demeaning, but it seems their customer service is not located in the U.S., this just adds to the frustration. ABSOLUTELY the worst credit card experience I’ve ever had. I should have realized that their efforts to knock off the logo of a credible company (Capital One) meant trouble, sham, scam and dishonesty….Stay away from them at all COSTS….look elsewhere if you’re trying to rebuild your credit!!!

Always put disputes in writing, dated, signed and addressed to a credit manager’s name. Then, whatever they say, you have your claim validated. In other words, leave a paper trail.

I applied for this card to increase my total accounts on my credit report, along with two capital one cards and a barclays card. Dont take this personally but if you people would read the credit card agreement before filling it out and applying then you would see ALL of the fees are clearly printed and disclosed before you apply. If you pay your bill Before its due in full you will barely acrue any interest. I think most of the people who left comments on here do not know how to use a credit card, and probably should not have one. Any time you sign an agreement READ IT FIRST, i mean damn its not the credit card companies fault you cant read or pay your bill on time. Yes they do not have a grace period and start charging interest on the day a charge posts, then pay your bill the SAME day as the charge and you will not pay interest, do not ever carry a balance on a card like this if you dont want to throw away money and do not charge things you can not afford to pay for with cash the same day as the charge. The fees are clearly stated, the payment options a clearly defined when you pay online, if you cant pay your bills early or at least on time and in FULL, DO NOT GET A CREDIT CARD!!! its not the credit card companies fault you people cant pay your bills on time. Until you grab the bull by the horns and become responsible then pay cash for everything and dont get a credit card. Sorry but i read every comment on here and 90% of them are either lies or people who cant manage their bills and use cards for things they cant afford. Thats not how you use a credit card. It is a tool to help build your credit, use it as such and dont be careless and expect everything done for you. Its your life people do what you please, but dont blame others for your lack of competence.

Have you noticed that the due date for Capital One and Credit One is the same? Both of mine, coincidentally is on the 28th.

Why are you going off of people? This is a blog to give insight about companies. I believe that credit card companies take advantage of people with poor credit which is why consumers have to be aavvy and read the fine print on EVERYTHING! Just like it took time to ruin your credit it take just as long to rebuild it. It’s diffcult to rebuild credit when credible credit card companies won’t give you a chance. I think the best way to rebuild credit is deal with nothing but secured credit cards and leave the sub prime lenders like Credit One.

I agree. I’ve had this card for a little over 2 years, it has been very effective in rebuilding my credit. My score has gone from a mid 600’s to 802. Don’t charge a lot on it and pay it almost immediately. The point of this card is to build your credit so you must use it responsibly.

Also, I had fraud on my card and Credit One promptly and professional resolved the matter. I did put everything in writing and sent it certified mail. They removed all associated interest and late fees. I was afraid it was going to be a disaster but was pleasantly surprised. READ the fine print people and pay this bill timely.

Amen brother!

I have been reading all of these reviews and think the EXACT same thing. Quit whining people and pay your bills. Absolutely nothing wrong with this company whatsoever. I have this card and pay my balance the instant it posts. If I can’t pay for it immediately then I don’t charge it. Sure it’s a crappy card compared to most but they state the fees for you to read before applying. You have to know how to use the card according to the credit card companies terms. If you read the terms then you can beat the credit card company all with improving your credit score. Don’t let the credit card company beat you.

Well said Jeremy!

Credit One is the WORST credit card company. 1st the charge more than any other credit card company for there fee. 2nd they have terrible customer service. 3rd they changed my credit limit without checking with me, then charged me a fee!! 4th my wallet was stolen and I reported it to all my card companies and banks and Credit One is the ONLY one that charged me a $25 dollar fee for a new one!!! SERIOUSLY stay away!! They are down right terrible and change YOUR account without permission!
Also found out through a couple sources that there is a GIANT possibility they sale your private information. NOT okay!!

I am a few days late with my payment (first time since I’ve had the card). I just tried to log on to make the payment. It won’t let me log on. They inactivated my account. I called and can’t get a live person. How am I supposed to make the payment if I can’t get on the site or speak to someone about the status of the account? Ugh. I never thought paying a bill would be so difficult.

I applied for my credit one card back in June . I received the card July 1 got a bill July 5 for the annual fee. Sent out a $ 80 payment July 6 . The didnt process it till July 28 . They claim they mailed a bill on august 18 Istill have not rreceived it bill is due sept 14

The original fee for the card is assessed on the date you activate the card, not the date you request or receive the card. Unfortunately, the first payment is due way too soon. I did find out that if the payment is assessed before 15 days from the activation date, you can get the overdraft fee reversed. Remember, the squeaky wheel gets the grease. Keep on them.

Please stay away from Credit One as far as possible. They charge an annual fee of $75 1st year, then $99 thereafter. Customer service sucks!. Just stay away!!!

I just received this offer in the mail (Sept.5,2014). already, I have called by TEL to submit my info as well to have my application approved by the company. I’m starting to regret this as well.

As long as you pay on time
you will be fine
I paid 9.95 for express payment and next day that credit is available
using my savings acct

Express is what everyone wants you to do. I’d do that too but leave a small balance in the express pay account, much like the PayPal account for eBay. Then, if there is fraud activity, there’s just a small amount that goes missing.

I got this card in mid Aug with a 400 credit line.I used it for our rent a car
and a lot of small grocery transactions.I made 2 80.00 payments in 3 weeks
I like it and no problems.Actually they just sent a new pre approved card offer in the mail for another CC but address is Texas

I read a comment suggesting when I call to try to cancel to just hold on as though I have an old rotary phone. The automated system hung up on me. Does anyone have a number I can call to speak to a live person? Thanks.


The number I called was 1-877-825-3242.
The hold is a long time, so I just put my phone on speaker phone and played backgammon online til someone answered, which they did, about 15 min later. I’m sure their lines are busy. Either that or they are all playing cards in the call center and just messing with us poor schmucks 🙂

I just applied for a Credit one card and now I wish I didn’t. Does anyone have the phone number so I can talk to a live person and cancel?

Put your request in writing and keep a copy of the letter for your records. A paper trail is vital should they say they didn’t receive your letter. I remember an account I had a time back with Capital One and made 5 photocopies of a request, which I sent with five different stamps. They finally got the message.

Send a copy of the request to all three credit bureaus so they will know that you are attempting to cancel this card. They are lightly to report you negatively so the documentation will cover you.

Had this card for just a few months and regretted every minute of it. Wasn’t getting a bill mailed to my house (even as I asked for a resend), customer service awful, and canceling the card was very difficult. It’s not worth the aggravation. If you get an invitation to get their card, shred it and put it in the trash as soon as you can. Hidden fees everywhere, too.

I applied for a Credit One Bank card but have not been receiving the card. After several attempts calling them to report card lost and that they will send a replacement and not receiving them I received a letter saying card was activated but since there are no payments the account will be closed. Now I receive a letter indicating I have a balance on the account which looks like it is for the annual fee and late fees. How can I activate a card that I had not received? I already filed a complaint with the BBB.

Their credit card is more for people with no credit, but they approve just about anyone with bad credit too. I had their credit card back in 200.. something I used the card for many years, it was expensive but I had no complaints until I missed a payment one month.I paid the card off in full and then I went traveling abroad. I forgot that they were charging me month to month yearly. Well, I didn’t pay the 1st month and I didn’t realize it until I looked at my credit report…. I check it nearly daily and it was 32 days late from the only charge was the monthly balance I called them up immediately and rectified my oversight. So now on the 45th day they refuse to remove the late charge from my credit reports,

Pathetic business practices.

well i dont think credit one bank is a scam i had really bad credit for being young and dumb in a course of 2 yrs my credit went up i now have gotten approve to 8 cc thanks to them so both companies help only thing is that credit one bank charges but hey ipaid and have gotten good credit cant complain from going from – to +

I just did the credit application, but I have a feeling I am going to regret it. I am currently waiting for the card to be mailed, but I WILL NOT be activating the card and cutting it up. But before I do all that; I will be photographing everything that comes in the mail. Then follow up with the proper investigation authorities. These comments really opened my eyes about this scamming, fraudulence, illegitimate company.

Did you receive your card? If so, were you billed right away without activating it?

After reading almost all these comments more bad than good, can anyone who still have or use this card tell me if their credit score has gotten any better from the 3 credit bureau’s?

someone to help

Mine went up 15 points just for opening the account… lets face it someone with decent credit wouldn’t be looking at this card but if you are ready to rebuild you have to start somewhere. It may be expensive but to rebuild you have to pay for it. Complaints are everywhere on here but I dont think its acceptable to blame a company for late payments there are many ways to pay and even for a discrepancy just make a minimum payment again what the worst that will happen you get a credit on your account?!? The way I’m using this is like my debit card and paying it in full leaving about 25.00 on the balance and I have had no issues. The payment processing is ungodly long but I plan it accordingly. I would recommend this company to rebuild credit and by all means if you have perfect or good credit I’m sure you wouldn’t be looking at this page I would be looking at all those zero percent interest cards. Also just a tip I filled out the application and hit the back button three times before I got the 35.00 a year fee with 17 percent interest.. it is what it is but I usually pay it off every two weeks so I don’t have to deal with the 17 percent good luck and be responsible with it and I’m sure you will have a great experience with this company.

U might want to double check your info about not paying interest… they put it on there when transactions post to the account not 25 days or so later if you carry a balance.


Hi, my name is Denise. I have been reading all the messages on here and I am just shaking my head because I got an application in the mail after my 2nd ex messed up my credit really bad. I applied for the card and have had it for yrs. Now. My limit started with 500.00 and now it is up to 2,000.00. I have never been late on a payment. I do get a charge once a month for a think 8.25 annual fee which I don’t mind instead of being billed at one time. They always have sent me a notice when they were going to raise my limit and have charged me 9.95 to raise it which is weird I guess but it has helped my credit. But if they were a scam I don’t think they would still be around. Like I said I have never had problems with them. Hope this helps u. Denise

Nice try, Credit One employee.

I DON’T EVEN HAVE AN ACCT WITH THEM!!! They just keep calling me. I am not sure what to do but I am really mad.

Ughhh…I am so angry just looking at all this…all I was doing was simply looking for the site to make a payment to…and here I find all this…makes me sick to my stomach, I just wanted to rebuild my credit thats all…I don’t need their bs!!! And I certainly don’t need any ignorant boasting from some high and mighty like John R..either!!!! All I ask is to be treated fairly, have I had I haven’t do I think I will ummmm yes??!!! After reading everything I have, I look forward to it…I should’ve know better than to trust a company who closes your account just because you didn’t activate it fast enough…well I guess I’ll just cancel the card and pay it off, I have a different card with a bigger limit anyways, just thought that maybe if I had a new one it would bring us up…trouble…sheesh don’t need any of that!!!

Credit one bank is a big scam.

I have a credit one credit card never late they keep calling me they said I have not made a payment since may of 2014 which is not true when I checked my bank account I was at work when I tried to talk to them which you can not under stand what they are saying when I told them I would check with my bank to see what was going on they just kept trying to make me give them info for my bank so they could go a head and take out some money instead of letting me check it out first as I pay on line piss on them it will be canceled they will try to scam you so if you have or think about getting one of there cards BEWARE Dan wv

I called to cancel my card.
Before the rep started to talk i notify them that this call is being monitored and recorded, as the rep to state there name and confirm yes or no that they are a rep of credit one. Once my card was cancelled I had them say the cancellation of confirmation number twice. Before i hung up i said someone will be calling within 24hours to verify cancellation with confirmation number. Guest what? Called back. Its cancelled. No issue.

Can you give me the phone number that you where able to talk to someone. I had called the # on the card and on their web site and I can not get a live person.. I am trying so hard to close this card. Thanks in advance.

I did not ask for a cancellation confirmation number. OMG. Let’s see if I get my $75 back.

I first applied for this card about 3 years ago because I, like many was trying to rebuild my credit. After reading all these bad reviews I am baffled! I’ve never once had them call me, I’ve never had an issue making payments online….NOTHING! In fact my limit has gone up almost every 6,7 months. Yes they add a fee of like $50 if you accept the increase in credit limit but, no biggie. Now I have a limit of $2600 from an original limit of $500. My balance is $1200 and I am paying it down and have never had ANY drama with them. My only regret is that they offered ma another line of credit and I took it, for what I don’t know hahaha! So now they will charge me an annual fee on a card I don’t even use. Kinda lame yes, but I pay my stuff on time and have gone from a 560 credit score to a 720 credit score!! I now have a Citi Preferred Card, a Chase/United Plus credit card….I’ve definitely gotten where I wanted to go! If you pay your stuff on time people, no one will bother you! Plain and simple! I read so may reviews that start, “My husband los his job” or “I missed only ONE PAYMENT,” I’m sure some are true and I’m sure some are exaggerated! If you don’t pay your stuff, YOU WILL SUFFER no matter what the excuse! Its not their job to care if you lost your job or your hubby passed on, they want their money! When we sign we are agreeing to this simple fact and if you don’t want to agree to that the answer is easy, “DONT SIGN UP!” I now have great credit and pay all my stuff on time and I keep doing whatever I can to raise my score and it still keeps going up! Great credit is very important and I do all I can to keep it like that! Credit One Rocks, even if they charge $9.95 for instant payment posting or $35 for the annual fee because they helped me build up my credit again!

Just received an email stating that I was approved and my card is in the mail…….. After reading these comments, I don’t believe that I will be activating it…..

My story is a bit different from any of the ones I read below. I got the pre-approved, five-star, moonbeam-special card offer in the mail a few weeks ago. I was going to toss it, but then figured I’d give it a try to see what happened.

Since then my “application” has been in a “processing” status on their website and just yesterday I got a letter saying I had to submit further documentation for them to keep processing my application: a copy of my driver’s license (or state ID card), a copy of my social security card, and a current W-2 or wage statement, or a copy of my current utility bill.

They also said if I didn’t send them the documentation in 30 days, they “will consider my credit application canceled” by me.

Gee, what happened to me being such an acceptable risk that I was pre-approved in the first place?! This letter makes it sound like I’m groveling to get a credit card from them, when I was responding to an offer made by them to me.

I kind of expected that maybe I’d get approved, but for a lesser amount. I never thought I’d get a response like this. I was going to shred the letter, but now I think I’ll hang onto it, after reading some of the stories below – maybe I’ll be sent a card and charged an annual fee even without responding to this letter and sending them the documentation they say is “required to continue processing my application”. I may need this letter to document that they said that not responding would result in the cancellation of my application.

DON’T send them any of that information, they don’t need it. I was sent an invitation for this card and I accepted in online and had a credit limit of $300. I received the card within 1 week.

Last July, my wife and I were heading to Vegas. We don’t have credit cards, not because we can’t get them but because we choose not to use them. We received an offer from credit one and thought it might be a good idea to have a card with us when we travel so we called the number and spoke with a woman who said we qualified for the lower interest rate & no annual fee. She would send us the card asap.
The card did not arrive in time for our trip but was waiting for us when we got home. Actually, the card and the first bill where there. When I opened the bill I was shocked to see the $75.00 annual fee & other charges! I called them and was told “we never told you there would not be an annual fee” i told them to cancel the card and send me a cancellation conformation. The extremely rude middle eastern woman gave me a reference# and hung up.days later I received another bill… then another.. then the calls started. I sent a letter (crrr) confirming that I canceled the card. I called and was told that the reference number did not match their records and meant nothing. They called harassing both my wife and I. I have written letter after letter. .. to no avail. They sent the account to collections marked it as charged off and have put a huge black mark on my very good credit. My fight is not over… far from it. I just hope reading this will keep others from making this awful mistake. … the nightmare continues.

Obviously credit card issuers are businesses that need to make money, it should not surprise anyone that companies extending credit to poor credit risks need to be compensated and that these fees and charges can at times be expensive. Credit One and other fee harvesters are not extending credit for the underserved but instead exploiting consumers through high fees, charges, and other limitations that essentially provide zero useable credit. Consumer protection laws recently enacted require financial institutions to provide consumers with required disclosures and put limits on charges yet Credit One’s entire business model is based on hiding or obscuring the fact that they are not exposed to the credit risk of individuals as the low limits and high fees of a Credit One card have been designed with expectation that vast majority of accounts will be written off. CreditOne actually hurts the credit score of most of its customers by putting them deeper into debt. This business model is based on writing off as much as 40% of all new accounts and selling them to associated debt collectors. This card from Capital One will not help the vast majority of people building their credit, this is of great interest to regulators. If you have any negative experiences make sure that you accurately document your interactions and forward this information to both state and federal regulators.

Caroline, below, says it all quite simply. I wanted to add another interesting bit. I’ve been trying to get my credit back on track, so I opened this account. I’ve been on time (buying groceries etc & paying balance immediately), but there was one month in which I was one day late. A week later, I began receiving “scam” calls from Bank One, but they don’t announce they’re Bank One. They say you have won a $100 gift certificate from Walmart and that you have to stay on the line in order to receive your prize. I received those calls once a day for weeks and weeks. It’s been over a month now. I simply hung up. The reason I know it’s them is because I googled the number and online, there’s a site where people write in on the numbers they’re being harassed by. The calls were coming from Bank One, AND the consumers were saying that many of them PUT BANK ONE’S NUMBER IN THEIR CONTACT LIST ON THEIR PHONE. Apparently that’s not a good idea, people. Too late for me, they’ve *got me*, but many of those people didn’t even own a Bank One card, nor did they owe them money. Unscrupulous Company. STAY AWAY.

Run by Las Vegas gambling guys. They ruin your credit. They prey upon minorities

Please do not use this card. I got the first invoice with a $25 late on the bill already. I never the first invoice until after the past due date. I called to inquire. The supervisor said he would reverse it only if I made another payment. I am cutting the card up and reporting to the Federal Trade Commission.

I’ve been ready all the comments for Credit One and it doesn’t sound like a good decision to hold one of their cards.
However, what a lot of people fail to realize, this card is issued to poor credit users to either rebuild credit or continue in the dismal spiral of credit card debt. Used correctly, it is actually a decent card. I’ve had this card for over a year and have had no problems. Then again, I don’t use it for everyday purchases like shitty McDonald’s or shopping sprees at wal-mart. I keep my balance @20% and pay interest and annual fee because I am using it to build up my credit, like this card was intended for.

Well, Teri’s story makes sense to me. Who would use a credit card that charges 19% to buy overpriced coffee at Starbucks. That would definitely send up a red flag if I was the bank giving credit to someone who was rebuilding credit and right away they are making poor buying decisions.

I received a call regarding a past due balance from this Credit One Bank visa card that I was not aware was opened under my name.. I never opened this account and was not aware it existed. It’s scary to see that this company can easily give credit to anyone.

Up until a month ago I would have reccomended this card. It’s low limit but it does help build credit. But about a month ago my card stated getting declined. I would call and in order to even get to a person I had to go to to figure out how to talk to a person. Each time I was told that the card was declined and a temporary block was placed on my card because the Vendor was high risk (McDonalds, Target and Starbucks were the three vendors)and the card can not be used at these vendors. My card was just blocked a fourth time and this was the converstaion:

Me: Yes, I’m calling because my card was declined at Starbucks and I want to understand what is going on.

COCC: yes, ma’am, there was a charge at Starbucks which is a vendor that we do not accept so there is a temporary block on your card. I can remove the block and the card will be active in 48 hours. Let me talk to my supervisor and I’ll be right back.

(five minutes of elevator music)

COCC: Ma’am, since your card was compromised I can send you a new card.

Me: My card was never compromised, I attempted to make three charges that you declined. But they were my charges, so how does that make my card compromised.

COCC: I understand ma’am, let me talk to my supervisor.

COCC: Ma’am I will remove the block on your card and it will be available for use in 24 hours.

Me: Thank you, can you tell me if it will still be declined at certain vendors.

CCOC: Yes, ma’am, do not use the card at Starbucks.

Me: Okay, can I use it at Target and McDonalds now? or are they still vendors that you do not accept.

CCOC: I do not know ma’am, but you should not use the card at Starbucks and after you use the card a block will be placed back on your card in 48 hours anyway because your card is compromised.

Me. Wait, so you are telling me that even after you lift the block my card will be blocked again in 48 hours?

CCOC: Yes ma’am that’s why I offered to send you a new card.

Me: Please send me the new card.

CCOC: Yes, Ma’am.

Me: Once I get the new card will I be able to use at at every vendor?

CCOC: You can not use the card at Starbucks.

Me: Are there any other vendors at which I can not use the card?

CCOC: Yes Ma’am.

Me: Can you tell me what vendors will be declined so that I don’t get a block on the new card?

CCOC: I do not have that list, but don’t use the card at Starbucks.

Me: Will the company send out a list or a bulletin of vendors that won’t be accepted?

CCOC: No ma’am.

Me: If I use the card at a blocked vendor will the card be deemed compromisd again so I won’t be able to use it?

CCOC: Yes, ma’am.

Me: So what you are telling me is that my current card is considered compromised even though I verified that I made the charges that were declined. That you are sending me a new card and that I can’t use that card at several vendors, but you don’t know what vendors. And if I use that card at a blocked vendor the new card will be declined and placed on a block. And once it’s on a block I can get the block temporarily removed, but the only way to have it permanently removed is to get a new card?

CCOC: Yes ma’am, I’ll send out that new card.

I’m struggling as to why I should have the card in the first place. I can’t use it.

Hello there, I just saw your comment and you’re actually right. Credit one just created a new program that will block “suspicious” merchants from using their credit card to avoid fraud transactions but they went overboard. Aside from ripping off people bec. of their outrageous interest charges, they also add this “hilarious” program to protect their customers from unauthorized charges. But it’s funny coz mostly the merchants that are being blocked are Walmart, Starbucks, target and other famous merchants. I once asked a supervisor why they are making it very hard and complicated for customers to use this credit card but she only apologizes and told me they would just replace the card.Seems they also do not know the answer and has very lame excuses. How can you issue a credit card but you only blocked it for no reason at all, just that it’s compromised but as Teri says, a card is only compromised if you did not authorize the charges. Actually, you can ask to speak to a sup and threaten them to report to the Better business bureau so they will fix this program. They will actually respond right away coz they are scared and I heard that someone reported them to the BBB and won the case.

You do not ‘win’ a case with the BBB. It’s a complaint bureau that simply tries to help resolve complaints – if they send a complaint to a company, the company’s response, or lack of, simply results is a ‘resolved satisfactorily with the customer’, ‘resolved but customer not satisfied’ and their complaint volume/response record factors into the ‘grade’ the company gets in the eyes of the BBB.

The BBB has no clout, no regulatory authority and is becoming more obsolete over time. If you have a real beef with a company, find out who regulates or otherwise can cost them to lose money…OCC, Fed, state Attorneys General, etc. Don’t waste your time on the BBB.


WOW!!! That makes absolutely no sense!!

Credit one are SCAMMERS

You are nice I would have cursed their arses the f out and demanded a list of vendors. Thank you for writing this I will be getting that list within the next 7 days and posting it here.

I got this card some time ago, and I just pay it off. No issue if you just pay off the balance. The key to credit is payment history. If you have good payment history, after a year a bank will work with you no matter your score. The best idea is to get a secured card with a major bank. Increase your credit line by$100 every month, more if you can. What that does is show higher credit line, but more importantly, less credit utilization which is also a big part of your score

before you agree you should read all the terms and condition.there are no bank that will allow you to borrow their money without any interest. The only problem that i saw was when we recieved an offer we are striving to get that offer because it is money. If we are paying on time there are no problems but if we are not that is the time that we will get irate that is not the banks problem. The bank asked you if you want to activate the account and you respond a very hard and strong YES!so it is the banks fault?

Overall my experience has been ok. Got approved for $300 limit. With 35 annual fee. Not happy about only getting 300 when I make over 3k a month I was expecting to get 500 minimum. But my wife got charged 75 annual fee for the same card and her credit was better than mine! We may get a secured card with capital one only because credit one declined my limit increase all I wanted was 500-700 increase. I’d rather drop 1k in a secured card and pay no fees than deal with company that doesn’t want to increase my limit.

I keep getting a packet of my “pre-approved credit card” in the mail from Credit One every month. I finally got tired of it the other day and called to opt-out. Yeah, well they would only take me off of the mailing list if I gave them my SSN. HA!! Do they think I’m an idiot??? After fighting with an Indian man for half an hour, and him only pressing me for my SSN and not caring for my name or address, I told him I’m reporting this business to the BBB and hung up. I’m filing a complaint ASAP!

Ashley Wentworth

DO NOT USE THIS CARD!!! They allowed someone to become an authorized user on my account with even notifying me. This is someone I don’t know who hacked my account. It has become a never ending nightmare. I tried to close the account several times, each time they assure me it has been closed, and yet this person has now set up a recurring payment of $1,000 every 24 hrs from my bank account. Credit One takes no responsibility. I am now in the process of prosecuting this person, but it takes all my time to do this, since she (the thief) lives somewhere I’ve never even been.

I just registered with BBB a complaint about this company
hoping they can help

Ashley Wentworth

What BBB did you use? I would like to do the same.

heard someone won a case against Credit one and they paid him. goodluck and you’re doing the right thing, just research more about them so you’ll know their flaws.

This credit card company is a FRAUD!!!!
I just register a complaint with the BBB online
hoping they can help

Andrew Bishay

After countless phone calls I had the 76.50 worth of charges removed and my initial fees refunded. They first stated 5-7 days. Now its 30 days before I’ll catch my refund.

Holy Fraudulent overseas joke of a company. As soon as I threatened any sort of asking to speak to a manager. They stated it was their mistake and my account was closed as soon as it was opened and i’ll be getting all my money back. So they cashed my check after my account was closed.


Melissa Stoudt

I received a credit alert from my credit monitoring company (still fighting identity theft issues that started 12 years ago)that there was an inquiry on my credit. I checked and it was this company credit one. I have a capital one card so I knew it couldn’t be from them. I immediately contacted the credit bureaus and disputed it. Next call was to credit one ( actually got a person, although not American, not from India either to my surprise)anyway I told her I did not apply for this card and it was to be removed from my credit immediately! She said that although the card had not been activated there was still a balance for the “annual fee” I proceeded to tell her that my attorney would be in contact. She asked me to hold for a moment, 5 seconds later she told me she spoke with her supervisor and the account has been canceled and all fees reversed. We shall see. She even gave me a ref#. I am going to see where this company and card goes. Fingers crossed that I don’t have to sue…..

I hardly ever write reviews… but my experience has been so bad. Trying to write this review without getting emotional is difficult. I’d like to go off here! However… Like many… I had lost my job and like many I needed a credit card to start building my credit score back up but unlike many who have great reviews… I don’t work for Credit One!!

I can deal with the $75 annual fee up front and the fact that they reall should have a third option on the phone for which language you’d like to choose because forgive me… But every time I choose English as the language… it’s barely recognizable as English. But these issues aside… I recently was hired for an incredible position and in order to begin, I’d have to rent a car for first two weeks out of pocket and figured I’d use this card just for that. First time was a nightmare because I wasn’t aware that I was going to be charged the annual fee up front. So I was declined at the car counter for the car (needed it for a week). That day (Monday) I immediately called and paid the “express” (translated ‘are you kidding me!’) payment so I could have the funds immediately and it took three days to post to my account.

I was able to get the car eventually. Next week I needed a car again. I paid off the amount needed to rent the car. Did the “express” pay option (see translation above) on a Thursday live on the phone who guaranteed me it would post on Friday well I’m writing this on Tuesday and it still has not posted! In addition it shows that I have $242 on the card yet!!! My credit available is -$35 and I can’t get a straight answer as to why I’m in the negative!! I’ve only had this card for two weeks and made two payments on it to keep the credit available… And somehow I’m in the negative!!!

Oh yeah… I live on the east coast of the US and good luck on customer service. They aren’t available until 9am eastern time. I’m hosed on getting a car this week with my new job and I do feel. Eru sorry for the next person who I eventually speak to on the phone. I’ll press one for English, and they may actually learn a few new words!

Yup I’m angry… But I swear this isn’t a mistake on my part… They are wrong on my credit availability and I’ve added up my charges, their charges, and my payments posted numerous times and it just doesn’t come out in the negative!!! NOT even close! I should have at least $175 credit. I’m so confused and they are too… but they win! There is nothing off the script they read that apparently can give me a straight answer. And now showing I’m over my credit limit concerns me that it will effect my credit score! Godspeed to those of you who use it!

I just cancelled this card. Cannot believe that they put my account into a past due ammount and charged me a late fee the same day they they charged
me with their card fee. What a ripoff. I carried less than $50.00 balance and had a $800.00 credit limit. My suggestion to anyone that might be looking to do business with this group. Run, run as fast as you can from this card. Definitely not good for business. I give them a two on a scale of one to ten.

Is till don’t know how Credit Bank is in business. This credit card is a complete fraud, rip off and or scam.
Please help us to bring this company to the law attention.

I have had this card for about 6 months. This is a good credit building card if you know how to use it. 23.9% on a purchase is $2.39 for borrowing $100.00 for 30 days. Whats wrong with that. You do have a credit card. Pay your bill monthly and you will be fine. Pay only a little and your going to get sticker shocked. Your choice.

according to the information noted in the fine print, you will be charged 23.9% from date of purchase, not after 30 days. I’m confused by your comment.

That would make it $23.90 on borrowing $100, not $2.39. Seriously, someone gave you a credit card with your math skills?

Actually, you’re both wrong, but Willytown was closest to correct. 23.9% is an APR, as in ANNUAL percentage rate, which means you would pay $23.90 for borrowing $100.00 for 365 days, not 30 days. To find out what you’d pay for $100 per MONTH, you’d then divide the $23.90 by 12 months, which means at 23.9% APR, you pay $1.99 per month to carry $100. I’ll take it.


I’ve had this card six months with zero issues. Started with 300 limit with full knowledge that this was a repair-my-credit type card and after making the initial payment they bumped me to 500 and since then I’ve used it to about 30-50 a month then pay it off in full, they report each month on time and my score has risen 40+ points. The problem is mostly when people with bad credit take yet another card they can’t handle, they almost max out the card and then they cry foul. I was completely irresponsible with my credit when younger but now own up to everything as should all the people crying foul. It’s not necessarily uncommon knowledge that people with bad credit expect diamonds and first class treatment when given a card based on trust. Grow up people …and no I don’t work for Credit One lol but I’m sure half of you will think that to continue deluding yourselves, which is why you will always have bad credit.

Credit One is definitely a fraud. I was advised to get them because of my low credit score, but way they over charge they will only bring my credit score further down. I received a call informing me of my monthly payment. The guy ran info, never gave a confirmation number, and when the phone got disconnected he never called back. Not to mention when i tried to call back the system we’re closed call back at normal business hours, but you just called me. They are rude, very uninformative, super unprofessional if you have the chance RUN AWAY FROM THIS COMPANY BEFORE ITS TOO LATE!

Hate this card and company. I haven’t had credit cards for many years because I abuse them, and in January, I decided to go with the pre-approval that they offered. What a rip off!!!

One month, I paid the balance off using the express pay and they don’t include the $9.95 charge for that on the payment. So, the next month, when I thought I had, “0” balance, there was the $9.95 fee!

I missed last month’s payment, and they immediately charged me the $25.00 late payment fee as well as stopped the use of the card. So, they penalized me with a fee as well as not allowing me to use the card!

As soon as the year is up on this scum bankcard, I will close the account. I won’t close it now, because I did pay $75 for the ‘privelege’ of using it.

Do not sign up for this!!!!

The REAL Murrays

My Husbands ex wife received one of these in the mail with my husbands name on it as a pre-approved credit card …… Needless to say she signed up for the card and was approved on his information. she then defaulted on the card and it is showing up on my husbands credit report. We called them advised them we never signed up for the card and I asked how it was approved. The idiot on the other end of the line advised me it was done through a mail offer and signed up for through the internet.

Currently disputing it through the credit reporting agencies as a fraudulent account. They finally sent us a letter stating they were investigating it. My thought process is they better investigate it or I am going after them for Identity Theft, Fraud and whatever else my attorney can come up with. NOT our account and I am NOT having it ruin our credit rating!

I mistakenly did the approval online a few days ago. It was approved and but I have not received anything in the mail. After seeing this I called and said I have no received anything in the mail and I would like to cancel. After a few minutes on hold she said its cancelled and disregard anything I get in the mail and anything on my credit has been reversed. I hope this is true.

I too did the mistake of doing a pre approval over the internet and I haven’t recieved a card in the mail yet but after seeing all this I refuse to use it so I will too also call and make sure to decline the service and hopefully they won’t charge me monthly fees?

I dont even know where to start, i took the pre approved card because i needed the money. This company is the lowest scum ever they ripped me off i got approved 500$ and with in 5 days they send me a letter stating that i have only 400 available and i thinking spend like 150$ on the card and when i wanted to make my payment it said my balance was 483$ i have no idea where the rest of the money went when i tried calling them they were very rude tomorrow am just gonna close the card never want to work with them again. People please be careful they will rip you off.

I called the automated System for my Pre-Approved Credit one credit card. Right after that I called to let them know, my last name needs to be changed ,Because I got married. and I need to make sure they have the right last name. The lady said , it didn’t go through . She said reapply. Was very rude and hung up on me. I thought, forget that , I just don’t care to have one. So 5 days later here the card is… wrong last name. I’m not going to activate this card. Sending back with a letter telling them wrong last name. I can’t use it. And I didn’t reapply. After reading all this I don’t need this card . I should had looked closer … I got my Nordstrom Credit card 3 months ago . I don’t need this mess . Sorry for all of you.


do u think that would be possible?? I am about to get an attorney to deal with these people because i have never been so screwed by a company. i have been dealing with them for almost a year trying to close my account…it is unreal

I got this credit one last year I activate it right away then after activate I only had 175 left out of 300 they charge me already , so I search in Google and I found out its a big crap,so I call them right away and complain then it old them to closed that right away ..after that solve ,I was just lucky I figure out early 🙂

To cut thru the offers and run around just let the customer service know the following, just say I am filing for bankruptcy(not really) and they will cancel it immediately, minutes WOW!!

that works??? ive tried threatening a lawyer and they STILL sent me a NEW CARD, after they told me it was closed months ago…ive never experienced anything like this.

OMG…going thru same ….tried to pay online….no….got caught in a loop (granted I’ve never used this card but $81 later…bs). Tried to call online ….lost card…they said well we send you a new one. I said I DO NOT WANT A NEW ONE I WANT TO CANCEL. They said they have to send one anyway. Lets see how long THIS nightmare continues. What a rip off and bait and switch.

Please!!! Do not open an credit card with them (Credit One Bank)……..they charge for everthing,… I just paid my balance 3 days ago and today I have $21 dlls in my balance, I call them and they need 21 days in order to close the account and I have to pay any charge incurred in those days……..That people is rude and they dont know how talk to customers, the guy was talking to me like I was an Idiot, haha, hello!!..they dont know how to explain the charges……..I am out of it!!!…..go to Capital One, They are a real Bank!!!…………..good luck….

Oh boy. Just activated It a cpl of hrs ago. Haven’t used it, and after reading all these complaints, don’t plant to. Hope I Can Close It.


Awww man, I’m thinking the same thing…..

I have paid my account in full and REQUESTED that my account be closed. But before the check can reach the bank my account accrues more interest. HOW CAN I PAY THIS ACCOUNT AND CLOSE IT? There seems to be no way to STOP these crooks from continuing to charge me interest.

I have paid my account in full and REQUESTED that my account be closed. But before the check can reach the bank my account accrues more interest. HOW CAN I PAY THIS ACCOUNT AND CLOSE IT?

This marks my first year with Credit One, and it has not been a bad experience. Prior to getting this card, I had a low credit score because I defaulted on a credit card and there was an open collection on my credit report. That was a huge negative that I have fortunately paid off, the account is closed and now my credit score is 696. My credit limit with Credit One is now $800 and my balance is 0. They are fee laden; however, I as well as the folks who get there offers are “credit risks,” and your credit report details that. You have to pay when you’re considered a risk. I’ve never called Credit One because I never needed to. I pay my bill using the mobile app, and when I pay early in the morning, my account shows $0.00 as a payment due the next day, comes out of my account and shows up in my available credit the following day — has done that for a year. I probably won’t use them again because I have better cards now. But, I will continue to pay the $8 per month for another year. If you know how credit scores are calculated, you definitely don’t want to close your oldest account if it is the first one you got with bad credit. My advice is to read the terms of agreement for every contract you sign, adhere to those terms and you’ll be fine. Get the card, pay the bill and improve your credit. Remember that those consumers who are not considered credit risks never get offers from Credit One.

CreditOne is truly a fraud. I just found out today they charged interest whenever u use their card. I said, to the guy; I thought interest is charge only when am late? I mentioned, my other credit card don’t charge interest only when I pay late. His replied was, well credit cards are diff. They are not pleasant. I had found out I’m being charged for something I don’t purchase, I can’t track all my transactions online, when ask they don’t have any sense able answer for me. I had them for four months now, never late to pay & am gonna close my acct. with them. Score dropping or not I don’t care. They are crook.

Thank you for the positive comment I appreciate it!

I, too, have a Credit One Bankcard. Yes, I knew it was NOT Capital One when I signed on for it. I even remarked to my daughter about the similarity in appearance and name. I have used the card with caution ever since I got it,being sure that, if I could not pay the entire balance, I could at least pay a little more than the minimum required.

Well, last night, I discovered I had a past due cable bill here in Mexico so I attempted to pay it online with the Credit One card. DECLINED. Why? I asked the female from India this morning. “That company is suspected of suspicious activity so you will never see us agree to pay them anything!” Now, I ask you, what sort of suspicious activity could a cable company in Mexico practice that would alert a bank in the US not to help its customers pay their bills in a timely manner?

The other option we have in Mexico is to take the bill to a bank, pay it, and then take the receipt to the Cable company and they will agree that the bill is paid and not disconnect your service. So, armed with two copies of the bill and my Credit One bank card, off I went to a reputable bank here in Mexico. Handed the bill to the teller, followed by the Credit One bank card. He spent several minutes studying the card and finally said, “We have some issues with this company and I am not sure this bank can agree that you will have paid your bill!” So again, the card was DECLINED because the bank’s system would not accept it!

I guess I will have a ready made savings account by the time I make a few more payments into it and then head back to the US!

Credit one is a scam company. Suddenly your account on line in no accessible, then when you call the number to make payment all you get a busy signals constantly all day every day then you get charged late fees along with monthly fees, when you don’t even use the card. I cancelled them, I told them they were a scam and nothing more. I have not used this card since last year, balance is fully paid off and somehow I owe 56.00??? Ya go elsewhere people! You can do ALOT BETTER!

Creditone card is the worse card out there. Glad that I paid off and will never go back. Best cards to build credit are from capital one.

I just got my in the mail yesterday with a 700$ credit limit my annual fee as stated in the fine print and booklet is 45$ and they took it out of the card once I activated it which all credit companies do anyway! My Apr rate says in the fine print and booklet 19.90 percent Idk what kinda stuff yall were getting but it’s not from this company. But I really hope when it comes time to pay the bill that it doesn’t take that long to process. This is the only website I’ve seen that says this card is a scam. And they have offices in California Georgia and Nevada. I talked to Americans when I called today. So yall clearly didn’t get a card from this company yall were scammed by people in India !! And it told me my payments would process in 24 hours when I called the toll free number so yea..

Get ready my fee is $125.00 a year.

Credit One Bank credit card is an India SCAM. False advertisement saying your automatically edible for x number of credit and when you receive the card is only good for $300. You incur annual fees charged to your account before you even receive the card in the mail and before you activate it. Also a selection of design of the card is charged. This total is about $109 out of maximum amount of $300 credit line in which only $75 can be taken out for cash. The interest is 23%+ which is ridicules. When you call an obvious american number you will find that you are talking to some scammers in India who are rude and are trying to get more personal information from you. Payments on line is impossible which is another game so you will always be late and continue to get harassment phone calls for a card you never used. DO NOT GET THIS CARD. After threatening them with getting in touch with the US Dept of State and the Chamber of Commerce for this obvious fraud, then and only then were reasonable and honored my request to cancel the card with no chargers, previous or otherwise cue. DO WHAT YOU WANT BUT YOU BEEN WARNED. Please report these people to the powers to be. Thank you for your attention.

Yes, I just tried to close my card. My annual fee is $125.00. I’ve paid it for 3 years. I’m done. “Tried to close it today and they said I would still be charged the fee if I didn’t pay it off before the fee is charged on 9=5-14.


The card service has been okay. I would say if you have little or no credit and have no other options to establish credit then this would be okay if you have good money management skills. Having this card will require you to be diligent in making payments on time. I have been given to line increases since I got the card in 2012 and it has been available to me in pinch when I have needed it.

I will say I am not impressed with the customer service and the predatory fees, etc they place upon the cardholder. In my case, I got penalized for trying to make a payment a month ahead to help pay down the balance. I made a payment a day before the new billing cycle and they refused to credit that payment to my new billing cycle. Then they started harassing me because my payment for the new billing cycle was behind. Even when I called and explained that I paid the coming month’s payment early, they told me I could not do that. Total BS.

Another thing they did to me was they locked me out of my online account so that I could not review my payment dates, etc while talking to a CSR.

In short, you have to be REALLY diligent on when you make your payment…you cannot make it before the billing cycle comes out for the new month (it usually hits on 21st of each month for the coming month) and you if you don’t want to get hit with the express fees to make the payment go quicker, you need to allow at least seven days before the due date. This gives you roughly a one week window to pay your bill without getting with a fee of some kind.


To all of you who have accepted this “BOGUS!” card. Pay what’s owed and be done with it. You’ll come to discover you will be paying which seems like for ever!!
And for those of you(including myself) who are on the fence about should you,or should you not fall into the trap, go with your first instinct. If something sounds too good to be true…… Don’t fall for the scam. I would certainly get the BBB involved. And go even further with it and contact your state’s attorney general. It’s a very high probability that your state attorney general will bring them to their knees. “GOOD LUCK TO ALL!”

My Credit One account, which I thought was capital one, is closed but I am still being charged an annual fee. I called and they said, “As long as you have a balance, you will be charged a monthly annual fee. Is that legal??? I’m feeling ripped off!!!!!!!

I just received mine last month so my daughter could start rebuilding her credit. Paid the $94.00 annual fee and then they increased my credit limit from $500 to start to $700.00. Now I am wondering if I should just eat that $94.00 and not use the card at all or cancel it. Especially if they are going to charge me a monthly fee as well! I didn’t see that part!

Will I get charged $ if I don’t activate it ? HELP 🙁

I am on the phone with a supervisor named Andrew and he said they cancel your username and password so you have to change it for your security benefit. I just closed my acct with them. Never in my life have I ever been advised to keep changing your username and password to protect your acct.

My card is being declined everywhere….I mean everywhere. My Netflix and Tivo subscriptions (which I have put on this credit card for years) were even declined. I get the run around everytime I call in….Some crap about security breeches with VISA…..I encourage everyone who has one of these cards to cancel it….I think they aren’t letting any charges go through and still collecting their $8.25 a month from every one of us, therefore making a killing every month and they aren’t paying out anything.

I have one of these cards and it works just fine for me. I pay thru my bank’s Bill Pay online and it has worked just fine for the past year. I have been paying off the card each month and have accrued little interest.
With my poor credit I don’t feel this is a bad deal. I am building credit and plan on keeping the card and will continue to use it when I need to.

Yes, I too pay through my banks bill pay. Card works fine for me. I use it for gas and groceries & I also get cash back when I get my gas. I recently called for an increase & they gave it to me! I say, if your responsible, then this card is manageable. I don’t see closing this card anytime soon. Great credit building card!!

I did research before choosing them. I needed it to rebuild my credit and for emergencies. I’m on a fixed monthly income and at a point where I can not make it month to month anymore on living expenses. I found a solution, use my capitol one card for living necessities and pay off the balance when I receive my income. Worked great until the other day. My daughter needed something for a school function immediately, when to Bon Ton and my card was decline, called and spoke to representative and was told there was a security breech at that store and for safety, declined my purchase. Then today when to Rite Aid for household necessities, including milk and was declined. Call Credit One again and was told rite aid, too, had a security breech. I’m so scared(financially)!!!! What is going on????

I would like to know from Lindsey how she was able to close her account because I need to do the same!


@Carol, I too received numerous offers from CaptialOne in the mail stating that I was “pre-approved”. They was starting me off with a $900.00 limit. I spoke to my family and others. Right off the bat, I thought this is just too good to seem real. Lo and behold, it’s a scam!! you’ll never finish paying for purchases made with this card. I was always told that if you are really “pre-approved” you DO NOT! have to go and submit additional information regarding your S.S. # banking etc., I threw my in the garbage!!! If I were you, I would pay them what’s owed, and throw the card away. Good luck!

You know this card is a scan when you can’t find anywhere online on how to cancel it; then when you call it’s not an option. It’s not even under their FAQs online. Then the rep tries to talk you out of it when you call them. After reading these complaints I’m worried that I may run into issues. I went online and paid the entire total but I’m assuming I will receive a letter stating that they want more.

My opinion probably isn’t going to be popular but from reading the comments it seems like the primary issue at hand is not how bad CreditOne is but rather a lack of understanding of how to handle credit on the part of the customer.

All subprime cards have the same basic structure, low limits coupled with high fees, and limited service and benefits. Call it extortion but that’s how money is made in the world of credit. As long as its legal it will be done. The Credit CARD Act of 2009 requires card issuers to tell you how long its going to take to pay off the balance, to be upfront with the fees, and they also have to let you know at least 45 days before any fees change. So unless you’re ignoring your T&Cs, statements, or letters you should know exactly what is going on.

If you’e serious about rebuilding your credit why are you still doing the same thing and expecting different results? One of the tenets of good credit is that you don’t charge anything you can’t pay with in cash. That way if there’s a hiccup in your finances you’re not left scrambling to find a way to make the monthly payment.

When it comes to bad credit a lot of doors close on you. There are limited options for unsecured cards in this market. If the fees are too high try going the secured route. If you can’t be 100% sure you will have the money to pay it back better leave it alone and go without. Credit cards were never meant to be an emergency fund or a right for everyone; they were designed to make money off consumers.

I know because I speak from experience. It took me years to finally fix my credit rating and learn how to handle credit. Remember that credit is an excellent servant but a terrible master.

Thanks for that comment! Well said. However, I am trying to understand why I was charged $4.10 on 03/26/2014 when I paid off my credit card balance on 03/18/2014? Are they charging me based on my balance paid off?

You most likely don’t have a grace period. If you want to pay off your entire balance you need to get a payoff quote from CO directly, ask for a definite amount and date and make sure you pay that amount BEFORE they date they quote you.

Has anyone had any issues, as far as charging goes? I keep getting declined and when I call in, they give me the spiel about Visa blocking these transactions for my own good. I can’t shop at, virgin mobile etc. I find it hard to believe that these would be blocked for $30-40 worth of purchases. They act like they can’t control what’s getting blocked. Why would Visa issue licenses to these companies and then block the transactions? Makes no sense. Is this just a temporary state? Who knows? Everytime I call in, I get the same thing about Visa blocking the transactions, not Credit One.


I just got off the phone with them, they told me the same story about visa is declining transactions, not them. Sounds like a load of crap to me!

Diana Friedlander

I though it was Capital one also. My bad. I am going to file a complaint as well. What a scam. It is inevitable they will eventually have a huge lawsuit. “what comes around goes around”. Also, I am file a complaint with the OTC.


I’ve had a CreditOne card for 8 months now. Bad idea! I should have cancelled after the first fraudulent charges appeared on my account. Now today, I call to see what my checking account balance is and I’m short $400 in my account.. Seems is they authorized a $399.92 payment from my checking account. Trying to deal with these people is a hassle as well unless you understand a thick Indian accent.. Total joke!!!


YES THEY DO ITALIAN!!!! They ask for mine all the time, that is the ONLY way they will accept my payments. It kind of sounds like you are actually an employee of this card instead of a consumer.

I pay using my banks bill pay account…..payments have been going through just fine. They never asked for my checking information and the payments post to the account in 1-2 days…..Maybe try that…..card user over a year now…..


@Mitch, contact the BBB and write/call your state’s attorney general! I can almost guarantee it’ll be fixed.

How do they just take money out of your checking account?

I just finished paying off my car, I will be closing, what credit card charges $8 for a 0 balance. Then it takes too long to post payments for an available but its quicker for them to take my payment out of my bank account. Im done with them, I have capital one and im going to build my credit with them. By me canceling I wonder how long it will take for this to come off my credit report?

We got this card as a means to rebuild our credit, and have an “emergency” card. We honestly thought it was a capital one card. Shame on us for not paying better attention. We’d been issued a $400 credit limit, and bought new tires for our car. As soon as the tax refund came in, I paid off the entire balance. Now I’m trying to verify that the payment has been posted to our account, but suddenly the info I used to sign up online is invalid. Even though I KNOW it’s valid because we use the same info everywhere! Annoying, for sure. After reading the complaints, we’ll be sure to watch our statements very carefully for weird charges. Will discuss with hubby whether or not it’s worth keeping this card after reading some of the comments.

Same problem!!!! I paid my bill not even 2 weeks ago and I have a small balance I wanted to pay off today and all of a sudden my log in information is invalid

wORST credit card ever! Closed acct. Paid off within time frame and just received a bill that I owe $3 . assholes

Annette Peterson

My first frustration was finding a phone number where you could actually speak with a person. I wanted to close my account and get the payoff balance. When asked why I explained that I did not authorize credit protection to be added to my account and if they used such practices I would prefer not to be a customer. The girl on the line said she would transfer me to credit protection and when I asked could they close my account she said no. I again stated I wanted my account closed. She then offers me no annual fee for a year and free credit protection. I again stated I wanted my account closed and just wanted to pay it off. I then had her offer free annual fee. How many times do you have to ask to close an account!!! I finally got her to agree to close the account and I again had to ask for the payoff amount. She ask if I wanted her to make that payment for me and I ask if there would be a fee and of course there is a $5.50 fee to make a payment over the phone. I declined and said I would pay it online myself. Well..of course there was a problem. Fist the system will not take a payment more than the current balance, so I paid the current balance and thought I could just make another payment of the few dollars that will be due on interest…guest what you can only make ONE payment in a 24 hour period. This is one of the worst companies I’ve ever seen !! Beware if you have this card check you bill each month they will sneak charges in if they can.

U r so, so, so right. I had them for 4 months now and I kept noticing charges I didn’t make so I decided to pay attention this month, sure is there was a charge I didn’t made & the customer service guy calling a place where I don’t even know. I tried 2 let him know I charged my card twice in the same place two days in a roll, & gave him the amount I spend. Didn’t get no where with him. On top of that i discovered they charged fees for every purchase made. I paid close attn to my spending I made last month in other for me 2 catch them in fraud. After paying my bill this mo. am cancelling them. Credit score dropping or not, I don’t care.

PPl who don’t believe our frustration would learn the hard way. I wish I would have done my research b4 accepting their offer. They tell u, u qualify 4 up to $1,500 end up with $300 smh….

Credit One is the worst company i have ever dealt with. I was debit card frauded (they wiped out my account) and have to wait 10-15 business days for the money to be put back in my checking account. I spoke to my other 2 credit card company’s (Capital One and Barclays) they were both extremely understanding and pushed back my payment date by 10 days so that it would not affect my account status or credit score. Credit One was a horrible experience. They said they would not take off the late fee of $25 until i made the payment. Mind you I was always paying on time and the balance on the card was a mere $68. The rep had the audacity to ask me if i could have someone (friend or family member) wire them the money and also asked how I planned on paying my other bills since i had no money. Completely inappropriate. Worst mistake ever getting a credit card through Credit One Bank

I applied & got approved with a $400 limit. I got something in the mail today saying that in order to complete my application (remember, I was approved already), they needed me to mail them a copy of my DL, SSN, and pay stub within 30 days or they would consider the application closed. Um, big red flags there! And F U. I’m not sending them crap.

I received this approved letter in the mail. I knew that it wasn’t Cap1 right off the bat. But had see their cards before. I had screwed up my credit like a lot did in the early 90’s when they were just cranking them out to everyone. Kept what I got good for years and then let an attorney talk me into filing a BK in 1997. So I went for years just cash and carry. Get’s tiring after a while and especially with a world in a so changing way. But going back to CreditOne, I knew what I was doing and they were the only company that had sent me something so I thought I would try it. You’re basically paying to post to all 3 credit bureaus a good payment history if you choose to do it right. My credit score then was a FICO 480. I added the CreditOne and then it inspired me to get rid of a few stupid things on my credit (not in the BK) added a Cap1 card for bad credit then I added First Premier.. (Now have 2 of those accounts) and just did regular payments, sometimes a little more. Over the course of 2 years, I have rebuilt my credit to a responsible level and now have a FICO score of 654. But what’s strange, I could always finance a new car with messed up credit?? Never understood that.. But in closing, I just received a CapitalOne QUICKSILVER ONE with cash rewards! Have added a Zales & Best Buy Master Card over the holidays.. Feels good. *PS if you do have a CreditOne card, if you tell them you’re going to cancel, the will adjust off 6 months worth of $8 monthly maintenance fee. Or that’s what they did for me. I plan to close that account at the end of 2014. Want to finished building what I started. Take care of your new credit and good luck!

Thanks Charles for the info. I did the same thing with the three credit card companies that you named. (credit one, capital one and first premier) I was wondering about how long it would take for my credit score to rise, as it slowly has been. I too was able to finance a new car with less than good credit but I will continue to monitor and make smart choices with my cards and hopefully I will be at a 654 FICO score in no time.

I applied like an idiot when i got the letter I’m the mail literally a few mins ago.
I just now googled this and saw complaints. My question is if I don’t activate the card then call and say I don’t want it, will I be charged??

I received a statement with an account number. I never applied for a “Credit One” card, I applied for a Capital One card and have received it and have been using it. I called them and they said that I was approved because of the Capital One approval and that I would receive a card. 10 days later, I still don’t have a card. I just got off the phone with them telling them to cancel the card. He kept saying he’d send out a replacement and I said, no, just cancel it. After spending 10 minutes trying to change my mind, he finally said they would cancel it and I can ignore the bill, but somehow I don’t believe it. I’m willing to be that I will still receive a bill for this annual fee that you pay all at once. I don’t know who to go to on stuff like this, but I’m going to get some legal free consultation just in case. I can’t afford to have something like this on my credit that’s already in the gutter, lol!

hi same here i just did this i never activated the card and I immediately call and cancel the card how did you make out

I hade a Credit One Visa for 2.5 years. I figure I paid $250+ in fees while I had the card. Is it expensive? Yes. Would I do it again? If I had to. Would I recommend it? Absolutely! Here’s my story: While I was in college I had no concept of money management and as a result I drove my credit deep into the ground. I had to pay outrageous deposits just to have electricity and heat. I coudn’t get a phone even though I could afford it. Job offers were rescinded after prospective employers ran my credit. Like many people in my siutation I was desperate for a second chance. I almost took out a First Premier card but I opted to wait. One day I got an offer from Credit One. They spelled out the fees upfront, $75 annual fee first year after that it converts to a monthly fee of $8.25, or $99 a year, with 19% interest. Not expecting anything I sent the application back. Two weeks later I had a Visa Platinum with a CL of 300. About 3 months later I had an Orchard Bank MasterCard with a CL of 300. These were the only cards I had for 2 years. Credit One eventually raised my CL up to 900, each time I paid $20 for the CLI. I now have a Fico of 743, a Citi Visa CL 3500, Barclaycard World Mastercard CL 7500, Wells Fargo Visa Signature CL 8000 and an AmEx Blue CL 8300. Capital One eventually bought the Orchard Bank MC, raised the CL to 800 and eliminated the annual fee. After 2.5 years I cancelled the Credit One Visa because its the only card I have with an annual fee and Credit One would only waive $75 of the $99 annual fee. Despite the measley CL and hight interest I still keep the CapOne MC as a reminder of how far I’ve come. I would not be where I am now if I hadn’t taken a chance with the Credit One Visa. Yes, it was expensive but I see that as the cost of rebuilding credit, once you trash it its going to take time and money to fix it.

I was approved for one of these cards with a $500.00 CL a few weeks ago. It was only after I was approved that I did my research and decided I was not going to go this route. It sounds as if too many people have had problems, if nothing else, with their payments. When I recevied my card, I decided not to activate it. I called customer service nad did speak to a person..the key is not to push any button when they ask for your social or anything else. I already have another card and will use it to build my credit by paying in full each month on time. Did not want to get caught up in some bad CC compnay. On a side note, all the info did not add up to the worst that I have read. The APR was 19.90% and the yearly fee was $45.00. And the customer service person I spoke with was fairly well versed in English. Still, decided after the fact that this card was not for me and was able to get out of it.

I just received an email that I was approved as well.. But I am strongly considering not activating it… too many people with too many issues

Can you tell me if you had any issues with the cancelation of this? Or did they still charge fees?

Their customer service is HORRIBLE! one of their representatives actually said “let me finish first” I know that over the phone it’s hard to discuss things back and forth without being interrupted but DAMN!

LOL. That’s the funniest thing i’ve heard all week!

I also made the confusion mistake, even after catching it the first time. I quickly realized my mistake and called them to cancel. I told the rep that I had buyers remorse and did not want the card. She said that it has been cancelled and I owe them no money. The way she handled it was like she did it on a regular.

Upon receiving the pre approved offer they sent me in the mail I went ahead and applied for the card I of course was approved for the 300 dollar limit, this was a week ago, I havent received the card and was searching to see how long it would take, luckily stumbling upon this review. Since I havent recieved it and wont activate it when I do, will I still get charged fees and do I still need to find to way to cancel?????

I would like to know the same thing BB asked at the end.


I have since let my account go to collections could not keep up with the interest. They would not work with me had all the same issues as everyone else. they sold the loan, I got one call they were rude and unreasonable now loan is somewhere else and I’m getting no help to find it …..just tryn to pay my debt.

Credit One sent my wife an application for a card which was disposed thru a security shredding service. Two weeks later a card an unsolicited credit card which was never activated and disposed thru the same shredding service Two weeks later a $75 bill for membership came. Dealing with their customer service in Asia/Indian was a nightmare; they kept wanting my wife’s SS number to verify the account. They couldn’t grasp that the account was fraudulent; so I filed a complaint with the US Federal and State attorney’s office and FBI for fraudulent identity theft. Three days later a US consumer rep called with “there must be some mistake, we have an application”. When I told her with whom I filled complaints, she became silent and then I ripped her up one side and down the other side for fraud. Again, two days later, another application in the mail for a preapproved Platinum card. Such liars and scammers!!! BEWARE!!

Hate Credit One! Worst customer service ever, in INDIA and wouldn’t transfer me to an American representative. Plus the fees/interest are so high that only about $3 of my minimum payment goes towards the principle. This card is not worth the hassle or the money. Merrick Bank has much better customer service and the fees aren’t as high.

Just got scam!! 🙁

Got hang up on the 3x and gave me the runaround. I did not realize the $75 fee and than the $25 fee.

DO NOT GET THIS CARD!!!!! I applied thinking it was a capital one card(my bad I know as I should have been more careful and I should of done my homework on this rip off co. The claim to be a rebuild your credit co but are more like a credit killer!! Worst customer service rude people. I singed up knowing about the annual fee of $75 for the 1st year that is charged on your first bill. but the $99 each year after that, billed monthly at $8.25+interest and process fee .is firstly in print so small you really have to look for it. When I called the co to ask that the annual fee be waived as I have been a great customer and many other cc companies will wave the fee if you ask. credit one said no. So I asked if I could just pay the fee of 99.00 in full and again I was told no and reminded quite rudely that I signed the agreement and was basically told I was a credit looser. take it or leave it. a few months later I was offered (because I was such a great customer) That I was pre approved for a credit increase of 250.00 more small print they pull a credit report on me that lowed my credit score 2 points and the measly 250 limit raise did nothing to improve my score. and get this I had to pay them 9.99 +interest and fee for the increase!! what a scam they are. All the fine print is there so I guess it keeps them out of court but I feel like I’m dealing with criminals. Better off doing business whit the mafia. I have improved my credit score a great amount and have much better reputable cc companies now the real Capital one, us alliance FCU, citizens bank even the fee hungry Bank of America all are way better that these bunch of crooks!!! STAY AWAY DO NOT BE FOOLED LIKE I WAS.

oh man i just activated this card thinking it was my new capital one as well. seems like they know how to trick you into getting it. idk if i made a mistake now because of the $75 annual they charge you without even using it yet. is there any way i could cancel the account after paying the annual fee and not using it at all?

NOPE welcome to our world with these con artist good luck though

Capital One should put up a lawsuit against them for using such a similar logo.

If you messed up your credit and this company is willing to take the risk on you, it is a good option. It is not cheap but it does help with rebuilding credit. Use this card until your credit improves and then move on.

Do you work for them??

Antonette Streeter

How do you get out?!

Fight them i have been for a month i am paying off the 140.00 i owe told them i was going to close the account than they put a supervisor on the phone. I don’t think so. Such a rip off scam. I will go as far as scaring them with an attorney. Been going through this for 3 monthes. Know one can tell you you can’t close your account well they think they can.

I have a message for anyone who is having a problem with this (so called) CC Co.
I received a bill stating I had a CC with a credit of 1500. This bill said I owed 75.00 service fee. Never heard of the place, at 1st I thought it said Capital One the logo even looks like Capital One. First thing I did was file a complaint with the BBB, then I contacted my local congressman’s office. They told me to bring the bill to their office. 1st thing they said this is from Capital One? I said no Credit One; they were even fooled because the logo looks like Capital One.

They got right on the phone and called them. It was hard to understand the man who answered he wanted the last 4 of my SS# they said no that’s not going to happen, so he said I have to transfer you, about 5 min. later another man you could barley understand got on was basically asking the same questions they said can you hold? congressman said I have been on this call for 13 minutes now can we hurry this along? Why can’t you help me? congressman says I want to speak with head supervisor, so a few minutes later a woman who spoke English got on wanted the last 4 of my SS again congressman says that’s not gonna happen.

Lady on the phone says who am I speaking to “This is congressman *****” I am here with my constituent to settle this matter, her attitude changed. Can I have his birth date I gave it, she said oh yes I see we have received communication from the BBB we are going to close this account congressman says good right now lady says it will take 7-10 days congressman says OK if my constituent does not receive conformation it is closed we are going to do this all over again. congressman says by the way how did this happen to begin with that my constituent would receive a bill for a CC he never applied for she said I don’t know it’s just on the internet. So I left a happy person, load off my mind hopefully…

Now I am 66 yrs old and by reading these comments on this board I have some advise for other seniors or not seniors. 1st if you DID NOT apply for this CC contact the BBB then contact your local congressman that’s what they are there for. Others who DID apply for this CC and are having problems with excessive fees or charges and you can’t get this account closed, then you should do the same. If nobody does anything then places like this or any other shady Co. will keep stealing your money because they figure no one will fight them. Don’t let them get away with this.


I also was fooled by the card, thinking it was my new capital one card. But do any of you have the problem of your Credit One being DECLINED whenever you try to use it, knowing the funds are in your card, and you have not even tried to use it in a few months?

My acct was recently frozen, after receiving a credit line increase. My bill is always paid early & more than the minimum due so I called to see why…all I’m getting is a run around. Allegedly my account is under investigation for fraudulent activity but no one will tell me what. The reps are from India and highly sarcastic! There is no one in the “Fraud” dept. you must leave a message and someone should c/b w/in 48hrs but that never happened. Thinking of closing My acct after reading this. I incorrectly thought they were affiliated with capital one.

I think you have to use the card regularly to keep it active, so if it’s been a few months since you last used it the account may have been closed.

they suck…ur money and always not willing to give good customer service..also end up talking to someone from india??? what the hell…and when making a payment they charge u.

I can’t believe how desperate this company is to make money.

No kidding! I tried to call them to ask about the new charges, and they just sat there on the phone not answering me, even when I was like Hello? Hello? And other comments! I cannot believe this company!

From the Horror stories I’ve read about this company just now I have come to an Easy Decision to not get A Card From them. I have Capital One Cards and have had Excellent luck and credit increases.Thank You For Helping Me Before I Did Something Stupid.

Welcome to Credit One Card!!!! I have 4 other credit cards never ever had such problems. I got an email in a store i dropped everything, and called in the middle of the store. I was so pissed they didn’t know what to stay. They will not get away with their BS with me i can tell you that. Don’t let them intimidate you any of you on this website. They love it!!!!