Review: Is the Credit One credit card a scam?

Posted by CreditCardGuru

Have applications for a Credit One Bank Visa appeared in your mailbox? When your credit score is in the dumps, your choices for cards will be limited. But that doesn’t mean you deserve to be put through the wringer while you’re rebuilding. Read our review to learn what you can expect with Credit One.

Confusion and complaints

Right off the bat, many people are confused by the name, logo, and graphics, which appear quite similar to the reputable and much larger Capital One (don’t confuse the two). This is how Wikipedia describes it:

“Credit One is not affiliated with Capital One, a multi-billion-dollar first-tier corporation. However, Credit One has adopted confusingly similar trade dress, using a confusingly similar name, similar fonts, similar trademark layout and a similar circular swoosh, which they changed from red to blue.”

Those statements echo the other reviews and comments I see from consumers. On a regular basis I see people asking if Credit One is part of Capital One. I understand why so many ask that, given that their two logos are so eerily similar…

Credit One vs Capital One

The difference is that Credit One’s cards are designed for those with poor credit in mind. Capital One, although it has a reputation for good starter cards, is a mainstream issuer — and therefore has cards for those across the credit spectrum, including rewards cards for those with good credit. Try out this tool and see for yourself:

Excessively slow payment processing times is another frequent complaint about Credit One. I’ve read countless credit card reviews by customers who allege that the Credit One Bank payment center can take a long time to clear your payments. You can expedite your payments using the “Express Pay” option, but it costs $9.95 to do so.

Fees

As with most cards designed for those with bad credit, the Credit One Visa charges you for the privilege of rebuilding your credit. The fees and interest rates associated with your card will depend on your credibility.

Annual Fee: Depending on which terms you get, you could get charged any one of the following:

  • $75 the first year and $99 thereafter (billed monthly at $8.25)
  • $75 annual fee (billed monthly at $6.25)
  • $35 annual fee

Interest Rate: A variable 23.9 percent, 19.9 percent or 17.9 percent, depending on credibility

Credit Limit: $300 to $500, though most customer reviews I’ve seen say they get $300. Keep in mind that the first year’s annual fee will immediately be billed to your account when it’s opened and reduce your available credit by that amount.

Now if you just saw that, you may think “That’s not the that bad for someone with really awful credit or a recent bankruptcy.” But guess what:

no grace period on card

That means interest begins accruing on the date you make your purchases.

It’s true that all credit cards charge interest on purchases, but the difference is that the other guys give you a grace period; after your 30-day billing cycle closes, if you pay the full balance within 21 days from that date, you won’t get charged interest. But if you don’t, the interest charges will be tacked on in the following month.

But with the Credit One Bank credit card, since there’s no grace period, it becomes almost impossible to avoid finance charges completely.

So is it a scam?

Since they disclose the terms and conditions in the application’s fine print, technically the card is not a scam. But that doesn’t change the fact that many consumers are feeling ripped off and caught off guard by the product’s terms.

Meanwhile, on the bright side, having one of these accounts will show up on your credit reports. That means if you use the card responsibly, it can help you rebuild your credit history. However, there are other lower-fee options if you want to rebuild your credit. As an alternative, here are some secured credit cards to consider.

Written or last updated April 11, 2014

69 comments... read them below or add your own

  1. audrey44 April 18, 2014 at 8:11AM

    To cut thru the offers and run around just let the customer service know the following, just say I am filing for bankruptcy(not really) and they will cancel it immediately, minutes WOW!!

  2. Marie Avila April 15, 2014 at 4:55PM

    Please!!! Do not open an credit card with them (Credit One Bank)……..they charge for everthing,… I just paid my balance 3 days ago and today I have $21 dlls in my balance, I call them and they need 21 days in order to close the account and I have to pay any charge incurred in those days……..That people is rude and they dont know how talk to customers, the guy was talking to me like I was an Idiot, haha, hello!!..they dont know how to explain the charges……..I am out of it!!!…..go to Capital One, They are a real Bank!!!…………..good luck….

  3. jk April 14, 2014 at 9:53PM

    Oh boy. Just activated It a cpl of hrs ago. Haven’t used it, and after reading all these complaints, don’t plant to. Hope I Can Close It.

  4. JOHN BARDT April 14, 2014 at 8:27PM

    I have paid my account in full and REQUESTED that my account be closed. But before the check can reach the bank my account accrues more interest. HOW CAN I PAY THIS ACCOUNT AND CLOSE IT? There seems to be no way to STOP these crooks from continuing to charge me interest.

  5. JOHN BARDT April 14, 2014 at 8:24PM

    I have paid my account in full and REQUESTED that my account be closed. But before the check can reach the bank my account accrues more interest. HOW CAN I PAY THIS ACCOUNT AND CLOSE IT?

  6. Marty April 14, 2014 at 6:43PM

    This marks my first year with Credit One, and it has not been a bad experience. Prior to getting this card, I had a low credit score because I defaulted on a credit card and there was an open collection on my credit report. That was a huge negative that I have fortunately paid off, the account is closed and now my credit score is 696. My credit limit with Credit One is now $800 and my balance is 0. They are fee laden; however, I as well as the folks who get there offers are “credit risks,” and your credit report details that. You have to pay when you’re considered a risk. I’ve never called Credit One because I never needed to. I pay my bill using the mobile app, and when I pay early in the morning, my account shows $0.00 as a payment due the next day, comes out of my account and shows up in my available credit the following day — has done that for a year. I probably won’t use them again because I have better cards now. But, I will continue to pay the $8 per month for another year. If you know how credit scores are calculated, you definitely don’t want to close your oldest account if it is the first one you got with bad credit. My advice is to read the terms of agreement for every contract you sign, adhere to those terms and you’ll be fine. Get the card, pay the bill and improve your credit. Remember that those consumers who are not considered credit risks never get offers from Credit One.

  7. Muwzik April 14, 2014 at 2:42PM

    I, too, have a Credit One Bankcard. Yes, I knew it was NOT Capital One when I signed on for it. I even remarked to my daughter about the similarity in appearance and name. I have used the card with caution ever since I got it,being sure that, if I could not pay the entire balance, I could at least pay a little more than the minimum required.

    Well, last night, I discovered I had a past due cable bill here in Mexico so I attempted to pay it online with the Credit One card. DECLINED. Why? I asked the female from India this morning. “That company is suspected of suspicious activity so you will never see us agree to pay them anything!” Now, I ask you, what sort of suspicious activity could a cable company in Mexico practice that would alert a bank in the US not to help its customers pay their bills in a timely manner?

    The other option we have in Mexico is to take the bill to a bank, pay it, and then take the receipt to the Cable company and they will agree that the bill is paid and not disconnect your service. So, armed with two copies of the bill and my Credit One bank card, off I went to a reputable bank here in Mexico. Handed the bill to the teller, followed by the Credit One bank card. He spent several minutes studying the card and finally said, “We have some issues with this company and I am not sure this bank can agree that you will have paid your bill!” So again, the card was DECLINED because the bank’s system would not accept it!

    I guess I will have a ready made savings account by the time I make a few more payments into it and then head back to the US!

  8. Jill B. April 14, 2014 at 10:18AM

    Credit one is a scam company. Suddenly your account on line in no accessible, then when you call the number to make payment all you get a busy signals constantly all day every day then you get charged late fees along with monthly fees, when you don’t even use the card. I cancelled them, I told them they were a scam and nothing more. I have not used this card since last year, balance is fully paid off and somehow I owe 56.00??? Ya go elsewhere people! You can do ALOT BETTER!

  9. Rizwan April 11, 2014 at 11:07PM

    Creditone card is the worse card out there. Glad that I paid off and will never go back. Best cards to build credit are from capital one.

  10. Josh April 8, 2014 at 9:31AM

    I just got my in the mail yesterday with a 700$ credit limit my annual fee as stated in the fine print and booklet is 45$ and they took it out of the card once I activated it which all credit companies do anyway! My Apr rate says in the fine print and booklet 19.90 percent Idk what kinda stuff yall were getting but it’s not from this company. But I really hope when it comes time to pay the bill that it doesn’t take that long to process. This is the only website I’ve seen that says this card is a scam. And they have offices in California Georgia and Nevada. I talked to Americans when I called today. So yall clearly didn’t get a card from this company yall were scammed by people in India !! And it told me my payments would process in 24 hours when I called the toll free number so yea..

  11. Jeff April 1, 2014 at 3:25PM

    Credit One Bank credit card is an India SCAM. False advertisement saying your automatically edible for x number of credit and when you receive the card is only good for $300. You incur annual fees charged to your account before you even receive the card in the mail and before you activate it. Also a selection of design of the card is charged. This total is about $109 out of maximum amount of $300 credit line in which only $75 can be taken out for cash. The interest is 23%+ which is ridicules. When you call an obvious american number you will find that you are talking to some scammers in India who are rude and are trying to get more personal information from you. Payments on line is impossible which is another game so you will always be late and continue to get harassment phone calls for a card you never used. DO NOT GET THIS CARD. After threatening them with getting in touch with the US Dept of State and the Chamber of Commerce for this obvious fraud, then and only then were reasonable and honored my request to cancel the card with no chargers, previous or otherwise cue. DO WHAT YOU WANT BUT YOU BEEN WARNED. Please report these people to the powers to be. Thank you for your attention.

  12. komputerjeanys March 28, 2014 at 9:29AM

    The card service has been okay. I would say if you have little or no credit and have no other options to establish credit then this would be okay if you have good money management skills. Having this card will require you to be diligent in making payments on time. I have been given to line increases since I got the card in 2012 and it has been available to me in pinch when I have needed it.

    I will say I am not impressed with the customer service and the predatory fees, etc they place upon the cardholder. In my case, I got penalized for trying to make a payment a month ahead to help pay down the balance. I made a payment a day before the new billing cycle and they refused to credit that payment to my new billing cycle. Then they started harassing me because my payment for the new billing cycle was behind. Even when I called and explained that I paid the coming month’s payment early, they told me I could not do that. Total BS.

    Another thing they did to me was they locked me out of my online account so that I could not review my payment dates, etc while talking to a CSR.

    In short, you have to be REALLY diligent on when you make your payment…you cannot make it before the billing cycle comes out for the new month (it usually hits on 21st of each month for the coming month) and you if you don’t want to get hit with the express fees to make the payment go quicker, you need to allow at least seven days before the due date. This gives you roughly a one week window to pay your bill without getting with a fee of some kind.

  13. Toosmart2bsuckedin March 28, 2014 at 9:17AM

    To all of you who have accepted this “BOGUS!” card. Pay what’s owed and be done with it. You’ll come to discover you will be paying which seems like for ever!!
    And for those of you(including myself) who are on the fence about should you,or should you not fall into the trap, go with your first instinct. If something sounds too good to be true…… Don’t fall for the scam. I would certainly get the BBB involved. And go even further with it and contact your state’s attorney general. It’s a very high probability that your state attorney general will bring them to their knees. “GOOD LUCK TO ALL!”

  14. Sduerling March 24, 2014 at 3:09PM

    My Credit One account, which I thought was capital one, is closed but I am still being charged an annual fee. I called and they said, “As long as you have a balance, you will be charged a monthly annual fee. Is that legal??? I’m feeling ripped off!!!!!!!

  15. Shel March 19, 2014 at 1:44PM

    I just received mine last month so my daughter could start rebuilding her credit. Paid the $94.00 annual fee and then they increased my credit limit from $500 to start to $700.00. Now I am wondering if I should just eat that $94.00 and not use the card at all or cancel it. Especially if they are going to charge me a monthly fee as well! I didn’t see that part!

  16. Aly March 15, 2014 at 12:40AM

    Will I get charged $ if I don’t activate it ? HELP :(

  17. lindsey March 12, 2014 at 8:23AM

    I am on the phone with a supervisor named Andrew and he said they cancel your username and password so you have to change it for your security benefit. I just closed my acct with them. Never in my life have I ever been advised to keep changing your username and password to protect your acct.

  18. Stacey March 10, 2014 at 6:29PM

    My card is being declined everywhere….I mean everywhere. My Netflix and Tivo subscriptions (which I have put on this credit card for years) were even declined. I get the run around everytime I call in….Some crap about security breeches with VISA…..I encourage everyone who has one of these cards to cancel it….I think they aren’t letting any charges go through and still collecting their $8.25 a month from every one of us, therefore making a killing every month and they aren’t paying out anything.

    • Paul March 15, 2014 at 6:35AM

      I have one of these cards and it works just fine for me. I pay thru my bank’s Bill Pay online and it has worked just fine for the past year. I have been paying off the card each month and have accrued little interest.
      With my poor credit I don’t feel this is a bad deal. I am building credit and plan on keeping the card and will continue to use it when I need to.

      • Dillard March 18, 2014 at 6:56AM

        Yes, I too pay through my banks bill pay. Card works fine for me. I use it for gas and groceries & I also get cash back when I get my gas. I recently called for an increase & they gave it to me! I say, if your responsible, then this card is manageable. I don’t see closing this card anytime soon. Great credit building card!!

  19. Carol March 8, 2014 at 2:49PM

    I did research before choosing them. I needed it to rebuild my credit and for emergencies. I’m on a fixed monthly income and at a point where I can not make it month to month anymore on living expenses. I found a solution, use my capitol one card for living necessities and pay off the balance when I receive my income. Worked great until the other day. My daughter needed something for a school function immediately, when to Bon Ton and my card was decline, called and spoke to representative and was told there was a security breech at that store and for safety, declined my purchase. Then today when to Rite Aid for household necessities, including milk and was declined. Call Credit One again and was told rite aid, too, had a security breech. I’m so scared(financially)!!!! What is going on????

    • Danielle March 14, 2014 at 4:13PM

      I would like to know from Lindsey how she was able to close her account because I need to do the same!

    • Toosmart2bsuckedin March 28, 2014 at 9:08AM

      @Carol, I too received numerous offers from CaptialOne in the mail stating that I was “pre-approved”. They was starting me off with a $900.00 limit. I spoke to my family and others. Right off the bat, I thought this is just too good to seem real. Lo and behold, it’s a scam!! you’ll never finish paying for purchases made with this card. I was always told that if you are really “pre-approved” you DO NOT! have to go and submit additional information regarding your S.S. # banking etc., I threw my in the garbage!!! If I were you, I would pay them what’s owed, and throw the card away. Good luck!

  20. Carla March 3, 2014 at 10:09PM

    You know this card is a scan when you can’t find anywhere online on how to cancel it; then when you call it’s not an option. It’s not even under their FAQs online. Then the rep tries to talk you out of it when you call them. After reading these complaints I’m worried that I may run into issues. I went online and paid the entire total but I’m assuming I will receive a letter stating that they want more.

  21. card user March 2, 2014 at 11:26PM

    My opinion probably isn’t going to be popular but from reading the comments it seems like the primary issue at hand is not how bad CreditOne is but rather a lack of understanding of how to handle credit on the part of the customer.

    All subprime cards have the same basic structure, low limits coupled with high fees, and limited service and benefits. Call it extortion but that’s how money is made in the world of credit. As long as its legal it will be done. The Credit CARD Act of 2009 requires card issuers to tell you how long its going to take to pay off the balance, to be upfront with the fees, and they also have to let you know at least 45 days before any fees change. So unless you’re ignoring your T&Cs, statements, or letters you should know exactly what is going on.

    If you’e serious about rebuilding your credit why are you still doing the same thing and expecting different results? One of the tenets of good credit is that you don’t charge anything you can’t pay with in cash. That way if there’s a hiccup in your finances you’re not left scrambling to find a way to make the monthly payment.

    When it comes to bad credit a lot of doors close on you. There are limited options for unsecured cards in this market. If the fees are too high try going the secured route. If you can’t be 100% sure you will have the money to pay it back better leave it alone and go without. Credit cards were never meant to be an emergency fund or a right for everyone; they were designed to make money off consumers.

    I know because I speak from experience. It took me years to finally fix my credit rating and learn how to handle credit. Remember that credit is an excellent servant but a terrible master.

    • Lady P March 28, 2014 at 4:14AM

      Thanks for that comment! Well said. However, I am trying to understand why I was charged $4.10 on 03/26/2014 when I paid off my credit card balance on 03/18/2014? Are they charging me based on my balance paid off?

  22. Dallas February 26, 2014 at 7:04PM

    Has anyone had any issues, as far as charging goes? I keep getting declined and when I call in, they give me the spiel about Visa blocking these transactions for my own good. I can’t shop at walmart.com, virgin mobile etc. I find it hard to believe that these would be blocked for $30-40 worth of purchases. They act like they can’t control what’s getting blocked. Why would Visa issue licenses to these companies and then block the transactions? Makes no sense. Is this just a temporary state? Who knows? Everytime I call in, I get the same thing about Visa blocking the transactions, not Credit One.

    • italian February 28, 2014 at 7:29PM

      NO BUT IF U LOOKING TO GET YOUR CRDIT SCORE U NEED TO PAY HIGH % ITS NORMAL I HAVE CRDIT ONE BANK AND THEYR CHARGE ME 18.5% BUT I DONT HAVE CREDIT SO I START PAYING A LOT TO BULD UP….DALLAS IF U GO ON LINE AND CH3ECK THEYR GIVING U ONLY 200$ TO USE THE REST ITS FOR CASH SO U CAN USE ALL MONEY

    • Randy March 3, 2014 at 3:22PM

      I just got off the phone with them, they told me the same story about visa is declining transactions, not them. Sounds like a load of crap to me!

  23. Diana Friedlander February 23, 2014 at 9:23AM

    I though it was Capital one also. My bad. I am going to file a complaint as well. What a scam. It is inevitable they will eventually have a huge lawsuit. “what comes around goes around”. Also, I am file a complaint with the OTC.

    • italian February 28, 2014 at 7:32PM

      DIANA ITS NOT SCAM IF WAS YOU WELL SEE FBI IN FRONT THERE DOOR AND THEY DONT HAVE 24HURS SERVICE ITS NORMAL U NEEDD MONEY THEY GIVE U 300$ BUT THEY HAVE TO MAKE MONEY TO ITS BUSNESS EVEN WHEN U BAY A CAR OR GET LUN FROM BANK THEY HAVE TO MAKE MONEY I HAVE CREDIT ONE BANK AND IM PAYING 18.5%

  24. Mitch February 20, 2014 at 3:17PM

    I’ve had a CreditOne card for 8 months now. Bad idea! I should have cancelled after the first fraudulent charges appeared on my account. Now today, I call to see what my checking account balance is and I’m short $400 in my account.. Seems is they authorized a $399.92 payment from my checking account. Trying to deal with these people is a hassle as well unless you understand a thick Indian accent.. Total joke!!!

    • italian February 28, 2014 at 7:34PM

      WHY DID U GIVE THEM YOUR BANK ACCOUNT INFO ? THEY NEVER ASKE FOR YOUR ACCOUNT ?

      • Danielle March 14, 2014 at 10:01PM

        YES THEY DO ITALIAN!!!! They ask for mine all the time, that is the ONLY way they will accept my payments. It kind of sounds like you are actually an employee of this card instead of a consumer.

      • Dillard March 18, 2014 at 7:01AM

        I pay using my banks bill pay account…..payments have been going through just fine. They never asked for my checking information and the payments post to the account in 1-2 days…..Maybe try that…..card user over a year now…..

    • Toosmart2bsuckedin March 28, 2014 at 9:11AM

      @Mitch, contact the BBB and write/call your state’s attorney general! I can almost guarantee it’ll be fixed.

  25. TMW February 19, 2014 at 12:56PM

    I just finished paying off my car, I will be closing, what credit card charges $8 for a 0 balance. Then it takes too long to post payments for an available but its quicker for them to take my payment out of my bank account. Im done with them, I have capital one and im going to build my credit with them. By me canceling I wonder how long it will take for this to come off my credit report?

  26. Alicia February 13, 2014 at 6:47AM

    We got this card as a means to rebuild our credit, and have an “emergency” card. We honestly thought it was a capital one card. Shame on us for not paying better attention. We’d been issued a $400 credit limit, and bought new tires for our car. As soon as the tax refund came in, I paid off the entire balance. Now I’m trying to verify that the payment has been posted to our account, but suddenly the info I used to sign up online is invalid. Even though I KNOW it’s valid because we use the same info everywhere! Annoying, for sure. After reading the complaints, we’ll be sure to watch our statements very carefully for weird charges. Will discuss with hubby whether or not it’s worth keeping this card after reading some of the comments.

    • lindsey March 12, 2014 at 7:57AM

      Same problem!!!! I paid my bill not even 2 weeks ago and I have a small balance I wanted to pay off today and all of a sudden my log in information is invalid

  27. brenda song February 11, 2014 at 11:37PM

    wORST credit card ever! Closed acct. Paid off within time frame and just received a bill that I owe $3 . assholes

  28. Annette Peterson February 11, 2014 at 1:25PM

    My first frustration was finding a phone number where you could actually speak with a person. I wanted to close my account and get the payoff balance. When asked why I explained that I did not authorize credit protection to be added to my account and if they used such practices I would prefer not to be a customer. The girl on the line said she would transfer me to credit protection and when I asked could they close my account she said no. I again stated I wanted my account closed. She then offers me no annual fee for a year and free credit protection. I again stated I wanted my account closed and just wanted to pay it off. I then had her offer free annual fee. How many times do you have to ask to close an account!!! I finally got her to agree to close the account and I again had to ask for the payoff amount. She ask if I wanted her to make that payment for me and I ask if there would be a fee and of course there is a $5.50 fee to make a payment over the phone. I declined and said I would pay it online myself. Well..of course there was a problem. Fist the system will not take a payment more than the current balance, so I paid the current balance and thought I could just make another payment of the few dollars that will be due on interest…guest what you can only make ONE payment in a 24 hour period. This is one of the worst companies I’ve ever seen !! Beware if you have this card check you bill each month they will sneak charges in if they can.

  29. Christine February 3, 2014 at 12:20PM

    Credit One is the worst company i have ever dealt with. I was debit card frauded (they wiped out my account) and have to wait 10-15 business days for the money to be put back in my checking account. I spoke to my other 2 credit card company’s (Capital One and Barclays) they were both extremely understanding and pushed back my payment date by 10 days so that it would not affect my account status or credit score. Credit One was a horrible experience. They said they would not take off the late fee of $25 until i made the payment. Mind you I was always paying on time and the balance on the card was a mere $68. The rep had the audacity to ask me if i could have someone (friend or family member) wire them the money and also asked how I planned on paying my other bills since i had no money. Completely inappropriate. Worst mistake ever getting a credit card through Credit One Bank

  30. Melanie January 25, 2014 at 3:01PM

    I applied & got approved with a $400 limit. I got something in the mail today saying that in order to complete my application (remember, I was approved already), they needed me to mail them a copy of my DL, SSN, and pay stub within 30 days or they would consider the application closed. Um, big red flags there! And F U. I’m not sending them crap.

  31. Charles S January 7, 2014 at 9:32PM

    I received this approved letter in the mail. I knew that it wasn’t Cap1 right off the bat. But had see their cards before. I had screwed up my credit like a lot did in the early 90’s when they were just cranking them out to everyone. Kept what I got good for years and then let an attorney talk me into filing a BK in 1997. So I went for years just cash and carry. Get’s tiring after a while and especially with a world in a so changing way. But going back to CreditOne, I knew what I was doing and they were the only company that had sent me something so I thought I would try it. You’re basically paying to post to all 3 credit bureaus a good payment history if you choose to do it right. My credit score then was a FICO 480. I added the CreditOne and then it inspired me to get rid of a few stupid things on my credit (not in the BK) added a Cap1 card for bad credit then I added First Premier.. (Now have 2 of those accounts) and just did regular payments, sometimes a little more. Over the course of 2 years, I have rebuilt my credit to a responsible level and now have a FICO score of 654. But what’s strange, I could always finance a new car with messed up credit?? Never understood that.. But in closing, I just received a CapitalOne QUICKSILVER ONE with cash rewards! Have added a Zales & Best Buy Master Card over the holidays.. Feels good. *PS if you do have a CreditOne card, if you tell them you’re going to cancel, the will adjust off 6 months worth of $8 monthly maintenance fee. Or that’s what they did for me. I plan to close that account at the end of 2014. Want to finished building what I started. Take care of your new credit and good luck!

    • T Neal March 16, 2014 at 9:49AM

      Thanks Charles for the info. I did the same thing with the three credit card companies that you named. (credit one, capital one and first premier) I was wondering about how long it would take for my credit score to rise, as it slowly has been. I too was able to finance a new car with less than good credit but I will continue to monitor and make smart choices with my cards and hopefully I will be at a 654 FICO score in no time.

  32. KK January 6, 2014 at 6:48PM

    I applied like an idiot when i got the letter I’m the mail literally a few mins ago.
    I just now googled this and saw complaints. My question is if I don’t activate the card then call and say I don’t want it, will I be charged??

    • MLH February 18, 2014 at 6:09PM

      I received a statement with an account number. I never applied for a “Credit One” card, I applied for a Capital One card and have received it and have been using it. I called them and they said that I was approved because of the Capital One approval and that I would receive a card. 10 days later, I still don’t have a card. I just got off the phone with them telling them to cancel the card. He kept saying he’d send out a replacement and I said, no, just cancel it. After spending 10 minutes trying to change my mind, he finally said they would cancel it and I can ignore the bill, but somehow I don’t believe it. I’m willing to be that I will still receive a bill for this annual fee that you pay all at once. I don’t know who to go to on stuff like this, but I’m going to get some legal free consultation just in case. I can’t afford to have something like this on my credit that’s already in the gutter, lol!

  33. Former Customer December 28, 2013 at 10:09AM

    I hade a Credit One Visa for 2.5 years. I figure I paid $250+ in fees while I had the card. Is it expensive? Yes. Would I do it again? If I had to. Would I recommend it? Absolutely! Here’s my story: While I was in college I had no concept of money management and as a result I drove my credit deep into the ground. I had to pay outrageous deposits just to have electricity and heat. I coudn’t get a phone even though I could afford it. Job offers were rescinded after prospective employers ran my credit. Like many people in my siutation I was desperate for a second chance. I almost took out a First Premier card but I opted to wait. One day I got an offer from Credit One. They spelled out the fees upfront, $75 annual fee first year after that it converts to a monthly fee of $8.25, or $99 a year, with 19% interest. Not expecting anything I sent the application back. Two weeks later I had a Visa Platinum with a CL of 300. About 3 months later I had an Orchard Bank MasterCard with a CL of 300. These were the only cards I had for 2 years. Credit One eventually raised my CL up to 900, each time I paid $20 for the CLI. I now have a Fico of 743, a Citi Visa CL 3500, Barclaycard World Mastercard CL 7500, Wells Fargo Visa Signature CL 8000 and an AmEx Blue CL 8300. Capital One eventually bought the Orchard Bank MC, raised the CL to 800 and eliminated the annual fee. After 2.5 years I cancelled the Credit One Visa because its the only card I have with an annual fee and Credit One would only waive $75 of the $99 annual fee. Despite the measley CL and hight interest I still keep the CapOne MC as a reminder of how far I’ve come. I would not be where I am now if I hadn’t taken a chance with the Credit One Visa. Yes, it was expensive but I see that as the cost of rebuilding credit, once you trash it its going to take time and money to fix it.

  34. Jim December 23, 2013 at 3:17PM

    I was approved for one of these cards with a $500.00 CL a few weeks ago. It was only after I was approved that I did my research and decided I was not going to go this route. It sounds as if too many people have had problems, if nothing else, with their payments. When I recevied my card, I decided not to activate it. I called customer service nad did speak to a person..the key is not to push any button when they ask for your social or anything else. I already have another card and will use it to build my credit by paying in full each month on time. Did not want to get caught up in some bad CC compnay. On a side note, all the info did not add up to the worst that I have read. The APR was 19.90% and the yearly fee was $45.00. And the customer service person I spoke with was fairly well versed in English. Still, decided after the fact that this card was not for me and was able to get out of it.

  35. Anonymous December 21, 2013 at 9:19AM

    Their customer service is HORRIBLE! one of their representatives actually said “let me finish first” I know that over the phone it’s hard to discuss things back and forth without being interrupted but DAMN!

    • Cassava March 24, 2014 at 4:41PM

      LOL. That’s the funniest thing i’ve heard all week!

  36. Frank December 20, 2013 at 4:20PM

    I also made the confusion mistake, even after catching it the first time. I quickly realized my mistake and called them to cancel. I told the rep that I had buyers remorse and did not want the card. She said that it has been cancelled and I owe them no money. The way she handled it was like she did it on a regular.

  37. BB November 27, 2013 at 11:34AM

    Upon receiving the pre approved offer they sent me in the mail I went ahead and applied for the card I of course was approved for the 300 dollar limit, this was a week ago, I havent received the card and was searching to see how long it would take, luckily stumbling upon this review. Since I havent recieved it and wont activate it when I do, will I still get charged fees and do I still need to find to way to cancel?????

    • Dee December 17, 2013 at 6:46AM

      I would like to know the same thing BB asked at the end.

  38. nocashnobuy November 22, 2013 at 7:08AM

    I have since let my account go to collections could not keep up with the interest. They would not work with me had all the same issues as everyone else. they sold the loan, I got one call they were rude and unreasonable now loan is somewhere else and I’m getting no help to find it …..just tryn to pay my debt.

  39. DJP November 19, 2013 at 4:28PM

    Credit One sent my wife an application for a card which was disposed thru a security shredding service. Two weeks later a card an unsolicited credit card which was never activated and disposed thru the same shredding service Two weeks later a $75 bill for membership came. Dealing with their customer service in Asia/Indian was a nightmare; they kept wanting my wife’s SS number to verify the account. They couldn’t grasp that the account was fraudulent; so I filed a complaint with the US Federal and State attorney’s office and FBI for fraudulent identity theft. Three days later a US consumer rep called with “there must be some mistake, we have an application”. When I told her with whom I filled complaints, she became silent and then I ripped her up one side and down the other side for fraud. Again, two days later, another application in the mail for a preapproved Platinum card. Such liars and scammers!!! BEWARE!!

  40. Stephanie C November 18, 2013 at 7:48AM

    Hate Credit One! Worst customer service ever, in INDIA and wouldn’t transfer me to an American representative. Plus the fees/interest are so high that only about $3 of my minimum payment goes towards the principle. This card is not worth the hassle or the money. Merrick Bank has much better customer service and the fees aren’t as high.

  41. pissedoff November 18, 2013 at 5:44AM

    Just got scam!! :-(

    Got hang up on the 3x and gave me the runaround. I did not realize the $75 fee and than the $25 fee.

  42. Rob T November 15, 2013 at 10:03PM

    DO NOT GET THIS CARD!!!!! I applied thinking it was a capital one card(my bad I know as I should have been more careful and I should of done my homework on this rip off co. The claim to be a rebuild your credit co but are more like a credit killer!! Worst customer service rude people. I singed up knowing about the annual fee of $75 for the 1st year that is charged on your first bill. but the $99 each year after that, billed monthly at $8.25+interest and process fee .is firstly in print so small you really have to look for it. When I called the co to ask that the annual fee be waived as I have been a great customer and many other cc companies will wave the fee if you ask. credit one said no. So I asked if I could just pay the fee of 99.00 in full and again I was told no and reminded quite rudely that I signed the agreement and was basically told I was a credit looser. take it or leave it. a few months later I was offered (because I was such a great customer) That I was pre approved for a credit increase of 250.00 more small print they pull a credit report on me that lowed my credit score 2 points and the measly 250 limit raise did nothing to improve my score. and get this I had to pay them 9.99 +interest and fee for the increase!! what a scam they are. All the fine print is there so I guess it keeps them out of court but I feel like I’m dealing with criminals. Better off doing business whit the mafia. I have improved my credit score a great amount and have much better reputable cc companies now the real Capital one, us alliance FCU, citizens bank even the fee hungry Bank of America all are way better that these bunch of crooks!!! STAY AWAY DO NOT BE FOOLED LIKE I WAS.

  43. Art Estrada November 14, 2013 at 6:39PM

    Capital One should put up a lawsuit against them for using such a similar logo.

  44. You deserve it September 7, 2013 at 8:19PM

    If you messed up your credit and this company is willing to take the risk on you, it is a good option. It is not cheap but it does help with rebuilding credit. Use this card until your credit improves and then move on.

    • pissedoff November 18, 2013 at 5:44AM

      Do you work for them??

  45. Antonette Streeter August 23, 2013 at 4:31PM

    How do you get out?!

  46. Moemoe2 August 20, 2013 at 3:08PM

    I also was fooled by the card, thinking it was my new capital one card. But do any of you have the problem of your Credit One being DECLINED whenever you try to use it, knowing the funds are in your card, and you have not even tried to use it in a few months?

    • JayJay November 18, 2013 at 7:42AM

      My acct was recently frozen, after receiving a credit line increase. My bill is always paid early & more than the minimum due so I called to see why…all I’m getting is a run around. Allegedly my account is under investigation for fraudulent activity but no one will tell me what. The reps are from India and highly sarcastic! There is no one in the “Fraud” dept. you must leave a message and someone should c/b w/in 48hrs but that never happened. Thinking of closing My acct after reading this. I incorrectly thought they were affiliated with capital one.

    • femme November 27, 2013 at 5:58AM

      I think you have to use the card regularly to keep it active, so if it’s been a few months since you last used it the account may have been closed.

  47. fadi June 10, 2013 at 6:19PM

    they suck…ur money and always not willing to give good customer service..also end up talking to someone from india??? what the hell…and when making a payment they charge u.

  48. Josh February 16, 2013 at 11:22AM

    I can’t believe how desperate this company is to make money.

    • Moemoe2 August 20, 2013 at 3:12PM

      No kidding! I tried to call them to ask about the new charges, and they just sat there on the phone not answering me, even when I was like Hello? Hello? And other comments! I cannot believe this company!

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