Merrick Bank Credit Card Reviews

Posted by CreditCardGuru

merrick bank credit cardMerrick Bank specializes in cards for bad credit, although they also issue some for fair credit.

According to their website they have 900,000 cardmembers, but should you be one of them?

Merrick Bank credit cards fall under two categories:

  • Merrick Bank Secured Visa - This is a secured credit card geared towards those who can’t get approved for one that’s unsecured. At the time of this review, their secured Visa has a $36 fee for the first year and $3 per month after that. The interest rate on purchases is 17.45 percent variable. The credit line can be from $200 to $3,000 (equal to whatever your security deposit is).
  • Unsecured Merrick Bank Visa / MasterCard: These are various entry-level unsecured cards. These cards are invite-only, however; you must receive a mailed invitation from Merrick Bank before you can apply.

Reviews: the good & the bad

It seems that cardholders either love their Merrick Bank card or they absolutely despise it. After reading dozens and dozens of reviews online, here’s a summary of what I found.

The good…

  • Relatively easy to get – Merrick Bank cards are in reach for those with bad credit. However, they’re not the only game in town.
  • Secured cards have reasonable annual/monthly fees – Other secured cards on the market charge annual fees of $75 or more.

The bad…

  • Customer service - the comments on the customer service seem to be a mixed bag; there are a number of complaints about bad customer service but on the other hand there are those who don’t feel it’s an issue.
  • Account closure for going over limit – on Consumer Affairs, one posters alleges that Merrick Bank closed his account after he went over the limit twice and there was no notification of closure in advance.
  • New annual fees for long-time customers - I saw multiple complaints about longstanding Merrick Bank cardholders suddenly getting hit with an annual fee, when they were never charged one before.

Verdict?

Credit Card Forum does not advertise Merrick Bank (at least at the time I’m writing this). In all fairness, I think a lot of the complaints are unwarranted or at least comparable to other credit cards in this category. Yes, the fees and high APR are high, but that is an industry-wide practice for cards designed for those with poor credit. I’m not saying a Merrick Bank card is spectacular, but I do think they are OK for what they offer (a bad credit credit card). Once you pay your dues with Merrick, you can move on to something better.

Alternatives?

If you would like to check out some alternatives, go here to compare secured credit cards. Below are some of the best offers by credit type.

Updated: April 17, 2014


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Editorial Disclosure: The editorial content on this page is not provided by any bank, credit card issuer, airline or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author's alone, not those of the bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

250 comments... read them below or add your own

  1. Kevin McNamara July 11, 2014 at 1:43PM

    Merrick is the worst co I have ever had the displeasure of dealing with! I have a Barclay card I love and a Capital one that’s great. Merrick are loan sharks. I went over my fee because the interest charge so that was one. I paid faithfully. March 10th $40, April 3rd $50, June 6th $50,July 8th $50
    and I am fighting a late fee for June of $35!!!!! as many times as the customer service explained it to me, I cannot for the life of me understand what she was saying. They are loan sharks and I feel screwed and I guess they can do whatever they want. HELP can anyone help with this?

  2. Big Let Down… June 24, 2014 at 3:01PM

    Got this card a year ago with a $1,000 limit. Paid off the balance in full and on time every month. Just got an email that my limit was only increased to $1,200. I was expecting so much more. During that time my GO score went from a 617 to a 691 and all they gave me was a measly $200. I’m very disappointed.

  3. Ray June 9, 2014 at 10:04AM

    NEVER, EVER, use a credit card for a cash advance! If you have to do that, you have problems, not the credit card companies. And pay the bill right when you get it. Or better yet, just don’t use it. Credit is killing the USA, don’t let it kill you.

  4. NATN May 26, 2014 at 7:49PM

    NON consumer friendly bank THE WORST COMPANY IVE EVER DEALT WITH
    I WILL KEEP ON SPREADING THE WORD REGARDING MERRICK BANK, IT’S BAD POLICIES AND LACK OF BUSINESS SENSE. BAD CUSTOMER SERVICE THIS IS ONE BAD CREDITOR (actually Merrick is not really a bank, they deal in credit cards only) supervisor, they hung up on me MELINDA rep was unbelievably rude and argumentative she wasn’t really listening to me, SHE was too busy trying to talk over me. Merrick BANK should be ashamed to have such employees in their corporation.I will make sure I this message IS all over the internet as to make sure others don’t make the mistake of accepting MERRICK BANK credit lines.
    Merrick has a HISTORY putting hold on payments from 5 to 11 days EVEN WHEN ITS cleared and been processed BY THE bank Never have I heard of such a policy with any other CREDIT CARD COMPANY
    HELD MY PAYMENT WHEN THEY ASKED ME TO SEND MY BANK STATEMENT IN AND I DID AND THEY STILL DIDNT RELEASE MY FUNDS FTC REPORTED AND ILL BE AT THE BANK AT 8AM TO STOP THE FUNDS(EVEN THO THEY HAVE CLEARED MY ACCOUNT THEY HAVNT ACTUALLY BEEN TOTALLY DEPOSITED TO MERRICK BANK…THEY CAN REPORT WHAT THEY WANT THEY WILL NOT GET A DIME FROM ME STAY CLEAR OF THIS COMPANY

  5. dennisbullion April 20, 2014 at 2:57AM

    I would like to get a credit ingress of one hundred dollars. if possible.

  6. Vince Waxler March 30, 2014 at 2:57PM

    Hey, just searching around some blogs, seems a pretty nice platform you might be using. I

  7. Don March 26, 2014 at 3:15PM

    I read any credit card applications VERY carefully before I apply, there are too many that offer $300 for less than great credit, then charge $89 “enrollment fee”, $75 annual fee, blah blah blah. By the time you’re done, you have like $60 credit left. Anyway, Merrick Bank is solid. I have had my card for 3 years, never been charged a dime in finance charges because I pay off my balance every month. They doubled my credit limit after 9 months, just like they said they would. My card is unsecured so I can’t speak for secured cards. I have had zero problems with Merrick, I think they are an excellent resource to rebuild credit.

  8. Epyonation March 10, 2014 at 6:22PM

    Good card. Have had it for a few years now. Easy to get. If you carry a low balance and pay off on time the limit will increase to a strong amount. Customer Service is average but now a days thats better than most companies you call and get someone oversees. There are better cards out there of course but any card is just another form of debt.

  9. Taye M March 8, 2014 at 9:34AM

    Merrickbank card is awesome. Yes the apr is hight but i have no fees from them what so ever. They gave me $1000 limit when other banks won’t give me a card at all. Or a card with a $350 limit with $90 annual fee and 29% interest rate. I believe the people who have problems with merrickbank are self afflicted wounds. If you pay your bills on time, you won’t have a problem with them. I pay my bill a week before its due and its fine. So in my opinion, it is an awesome card. Don’t listen to the people who can’t pay there’re bills on time, thats why we all are in that bad credit club anyway. My credit score is improving and i an on my way to good credit, thanks to merrickbank. The card is the best card for bad credit.

  10. Stu February 26, 2014 at 4:44PM

    FYI for those who want to increase their secured Merrick credit line… the minimum increment is $50. I sent in a $35 check and it never posted, and customer service clarified today, this is why.

    I have been with Merrick for about 4 months now and no major complaints thus far.

    My tip is just to try to pay as far in advance of the due date as you are able. 10 to 14 days prior has worked fine for me. Their computer system seems to have some lag time issues, so if you wait to pay 2 days before the due date, it might not get posted in time (hello Late Fees).

    • LovingMe March 5, 2014 at 6:39AM

      Hi! I want to increase my limit. What address do I send the money to? Do I need to put a note in there to let them know it is for credit line increase.
      Thanks

  11. April February 26, 2014 at 10:02AM

    Funny thing. I have a Merrick Bank credit card and I pay it off every month before it’s due and for some strange reason as soon as it’s paid off I look at the balance and there’s always a small amount that somehow is still owed on it. I look to see what it is and it’s Finance Charge. I thought if you paid off your balance within the 30 days you don’t pay finance charge. Well, not the case. I then reviewed all my statements and apparently I have paid finance charge every month I used the card and paid it off. BEWARE!!!

    • EZ75 February 28, 2014 at 9:20PM

      in order for you not to pay any finance charge you need to make sure is paid off in full before the end of the cycle…for example, if you charge something on the 24th of the month and your cycle end on the 28th you need to make sure you pay before the 28th, because if you pay on the 29th (you jumped to the new cycle with that last charge) you will be charge some interest (one dollar, per say)..just make sure is paid in full between the cycle and shouldn’t be charge a dime. I have merrick as well and it does work like I say, trust me. I have no complaints at all. good luck.

    • Christine Maltry March 12, 2014 at 11:27AM

      I just recently discussed this with them cause I was confused too!! I pay it off on time and a $4.00 balance keeps showing up, well, apparently, they charge a $4.00 a month annual fee!! Go figure!!

    • Denise March 16, 2014 at 4:43PM

      That is the most informative piece of information that is helpful. Thank You! I (like you) plan to pay off full amount every month, but knowing there is a finance charge even if you pay everything off makes me hesitate. I wonder if you carry no balance at all, if it will still try to charge a finance charge?
      Thanks again!!!

    • bigron9 May 2, 2014 at 2:30PM

      you should pay within twenty five days not thirty.

    • Mark Stevenson June 19, 2014 at 2:40PM

      april-
      I am curious. Do you do cash advances? If so the interest is compounded daily meaning your cash advance balance daily periodic rate is about .08% meaning your balance compounded interest every day since the statement date. No, I don’t work for Merrick or any other bank but I have been using credit cards for roughly 25 years and have done a few cash advances along the way and learned that if I do a cash advance I need to slightly overpay on the balance to avoid that problem.
      -mark

  12. Lenay Henkes February 26, 2014 at 9:52AM

    This is a credit card I have cut up. These company is the worst company I have ever dealt with. I pay my debt every pay day. Have gotten my due date changed, but as you know Feb. is a short month, and they have constantly charged me a $35.00 late fee every month. I pay my bills on line and have complained to my bank about the processing time. I am at the point of just not paying the debt. I know it will ding my credit but I am on a fixed income and these people are just plain greedy. High interest rate. I have cut up the card and haven’t used it. Now I want to warn people that this is a credit card that has to be mafia owned!

    • Now Now May 12, 2014 at 11:02AM

      Now, now Lenay! It sounds like someone has a case of the Mondays! Or is it just sour grapes?

  13. Mike February 26, 2014 at 12:22AM

    Great card and good service. I have been a customer about 3 years now. Not concern about the high interest, because the balance should be paid off monthly anyway. My payment always get credited quickly, and customer service was good also.

  14. tbone February 21, 2014 at 12:52PM

    Credit does not mean free money. If you pay off balance every month nobody will charge you interest or fees. Rule of thumb is don’t charge anything you cant pay back in 30 days on any credit card. Use it as a tool not a personal ATM.

  15. Keith February 19, 2014 at 1:01PM

    I’m a mortgage loan originator. Please regard these comments simply as my own observations and not an attempt to render credit advice. In my opinion Merrick Bank, Capitol One and other companies that offer credit cards to “higher risk” consumers do play an important role. During the melt down, a lot of people with good credit histories saw their credit scores go down the tubes due to any number of issues such as job loss or plummeting home values. Many have since been re-employed and have righted their cash flow issues. But the damage to their credit is on record. In order to rebuild credit scores they need to demonstrate a current history of “responsible” use of credit. They can’t demonstrate that if they aren’t allowed to open new lines of credit. When issuers of premium cards will not grant a line of credit, Merrick and similar lenders give them an opportunity to re-establish credit. They also give people who have never established credit a chance to create a credit history. Each credit card, auto loan or other credit account is known as a “trade line”. How many trade lines are needed. I suggest for people who hope to take out a home loan, there should be a minimum of two trade lines in good standing. The reason is that FHA, VA and USDA are typically the Go To lenders for people who have less than stellar credit or limited/short credit histories. These agencies generally want to see at least 2 trade lines with a minimum of 12 months of on-time payment history. There are other ways to attempt to qualify if you don’t have these two trade lines but believe me, it’s a major hassle and the decision to grant a loan is subject to an individual underwriter’s discretion. So having a 12 month history on two trade lines has it’s upside even if these trade lines are high risk/high interest cards. But the downside of these higher risk cards is that they do charge a much higher interest rate than the premium cards. So it’s a good idea to limit the frequency with which they are used. Think of them only as your credit building tool, not a convenient means of covering expenses. Here are some other general credit guidelines to keep in mind. One thing that will sink your credit score fast is over utilization of credit. Believe it or not, when a consumer charges more than 50% of their card’s limit, it is a red flag to creditors that you are over dependent on credit. You are either living beyond your means or you have suffered a major financial setback. That red flag can ding your score by at least a few points. Charge several cards over 50% and watch your score drop by double digit amounts. Use them over 70% and the credit score damage escalates. Go beyond your limit on a credit account and watch your score drop by as much as 50 points even if it’s just by a few dollars. The damage for this level of card spending is worse if you already have a blemished or only have a short credit history. I’m not saying avoid these cards at all costs. Often they are the only way for you to build or re-build credit. But use them cautiously and conservatively. Think of them as a razor sharp double edged knife. Handle with great care – in my opinion Finally, for those who think creditors are acting unreasonably when they report every instance in which borrowers exceed their card limit: It’s my understanding that any lender who subscribes to the credit reporting bureau’s services is in fact obligated by the terms of their subscription, to report over spending. Therefore, it’s become an automated process in which a computer does the analysis and sends out an automated report. It’s not a case of a power mad credit analyst over reacting to a few dollars. So the onus is really on the card holder to understand and limit his or her spending.

    • gloria March 19, 2014 at 7:51PM

      thank you so much

    • william May 24, 2014 at 11:01AM

      Thank you, great advice and explains a few things

  16. dee February 5, 2014 at 11:10AM

    My experience with Merrick is that they will work with you. They are good for someone who is trying establish credit, but if you want a lower interest rate or more features you will have to try another card.

  17. ida trier February 4, 2014 at 9:53PM

    I have been with merrickbank for over 10 years, never missed a payment never been late. Paid off balance several times… when I asked for the interest rate to be lowered because my credit score had improved over the years. Was told not at this time. They raised my credit limit by 4000.00 after 7 years I paid it off again. This time I asked for a reduction in interest rate and was told that they do not lower interest rate ever. Will be paying them off this time for the last time. I will keep the card unless they close it. But I really do think that if you remain a good customer for years you should be given credit for that. By giving at least a reason other than “not now or we never do that”.. After reading this forum I don’t feel as badly as I did. Now I know the truth about a company that I love but I have outgrown.. they only want subprime customers and If we keep letting people know what they are about they will change or go out of business. So don’t get mad at them. They are helping people in some way. Just as this forum has helped me. I realize that no matter how good or long you have been a customer The love the interest rate and will continue to charge.. so use them and lose them. They won’t change.

    • EZ75 February 28, 2014 at 9:27PM

      I’ve been experienced the same situation…tried to lower my APR and they said no. my limit was up to 2K; so, I ask them to lower the credit limit to 1K (since I didn’t wanted to close the account, because is not good); so, I use them as float account…for now I use them like that;
      once I get another (better one) I will remove it as my float account, leave in zero and destroy it and eventually they will close it. is better to be close by them due to no activity.

  18. Bill M. January 24, 2014 at 12:46AM

    I just got an offer from Merrick Bank for a $1000 pre-approved credit card that looks pretty good:

    No annual fee
    No account set up fee
    No monthly service fee
    No penalty rates
    No over limit fee

    But when i read the back it lists penalty fees and more importantly states “The Cardholder Agreement also permits Merrick Bank to make changes to the Terms and Conditions of the Account after it is opened”. I was going to get the card because it gives your FICO Score every month but after reading the back of the offer i will not be getting the card.

    • Charles March 8, 2014 at 9:50PM

      All cards say that on the back..This is a good card. I have had this card for 6 years not a bit of trouble…Pay on time and your as good as gold!! I pay all my credit cards the first week of the month. It is not due until the third week. Set it up when you want the payment due. They`re very good giving you what you want…

  19. Andrew January 19, 2014 at 2:46AM

    Haven’t had a problem with this company or First Progress, so far so good. With a combined balance owed of $0.00 dollars I plan to raise the limits on all of my cards soon. Paid off the annual fee as soon as I saw it. The thing most people don’t understand, that post on here is. You shouldn’t solely depend on your credit card for everything you want to buy during your typical month. If you do, you’ve made a horrible mistake and misunderstand what a credit card should be used for and should have just used a debit card instead. Had a few hundred dollar balances that were paid off days after seeing them since I had the cash in my bank account to cover the expenses and then some. Waiting for my tax refund to come in and I plan to put about fifty percent of it into old debt on my credit report the other twenty five on expanding my credit limit and the last twenty five I want to put into my checking account as an extra cushion. Good luck to all.

  20. HELEN January 18, 2014 at 8:24PM

    Just received the Merrick card. Don’t know exactly how it works. Do you have to keep a certain amount of money in your checking account and can you make your payments using their own card. Are your payments high or do you pay the amount back that you used. Sorry but I’m confused after i read all the good and bad comments. Can anyone help? Is this a money and purchase card and can you draw money from ATM with it? Sorry for the headache guys……THANKS!!

  21. Mark Raffety January 16, 2014 at 6:16PM

    I can’t believe that after reading all the bad reviews, I went ahead and signed up for a credit card from these people. I have three other cards, but I am trying to get my credit in better shape. I copied and pasted my bank information in order to make online payments, just like I do with my other credit cards, my wife’s credit cards, all of our utility payments, etc. But Merrick Bank claimed they were unable to make a withdrawal from my bank and charged me excessive late fees.

    I called to pay the card off and they told me there would be additional fees for using the phone to make a payment. SCAM…SCAM…SCAM…

    Don’t way you haven’t been warned!!!

    • Sandy February 4, 2014 at 8:52PM

      Helen, I have had a Merrick CC. for a little over a year and I have not had a problem with them. Other than the interest rate being high! I am trying to get my credit straightened up.
      You can pull money out of the ATM, but you do have to pay a fee off of the money pulled. If possible I wouldn’t recommend doing that. The rates are high enough as it is, with having to pay even more to pull cash and then pay even more for cash. I was going to suggest going to the bank and go to the teller but I believe it would show up as a cash withdrawal as well.
      They have increased my credit limit 2x’s since I have had the card. Like I said, I haven’t had a problem with it. Their are better cards to get if you have better credit and I would suggest you go that route.
      Barclay…. I would suggest that one before getting this. I was recommended this one as it helps re-build credit quicker.

    • Sandy February 4, 2014 at 9:05PM

      Mark, WOW, I am so sorry to hear that! I have not had a problem at all with Merrick bank…. well maybe I should say as of yet!

      I pay online every single month pulling it from my bank and have never had a problem… Wow..

      I used to have people tell me how they were treated by people because they had bad credit or they had been in trouble. I am the type of person that never holds the past against someone! I take them for how they are with me! WELL, I found out exactly what they meant when I was forced to file bankruptcy when I was Medically retired from the military after 21 years. I mean when you go from $48,000.00 down to $15,000.00 It makes a huge difference in whether you eat or if you have electricity etc. I had never had bad credit before!!!
      All the sudden I am treated like dirt! Couldn’t get a break if I had fallen out of a tree. It truly was eye opening!! To say the least!

      What Andrew said is totally true! If at all possible, course some folks have to live on CC’s if one or both have lost jobs…. you do what you have to do to survive…. Keep food on the table for your children.

      I wish you all luck! in your CC. hunting. I would just look over all that is out their and make the best choice as it comes to you and your family.

      • Melissa February 5, 2014 at 11:29PM

        Wise thoughts, Sandy. It’s easy to say how you’ll handle your bills while things are going great, but life throws curve balls sometimes.

        Best of luck to you and your family and you’ll be in my prayers.

  22. David Bonyeau January 16, 2014 at 11:11AM

    Well, I got online just now to accept an offer from Merrick, but after reading the reviews, I have decided not to. It seems the recurring message is that they are great, for a short period of time, but inevitably there are serious issues. Thanks to all who took the time to review.

    • Jimmy January 24, 2014 at 1:59PM

      Thumbs up to your post David Bonyeau. I was a former credit card customer of Merrick Bank (over 5 yrs ago)and I’m receiving occasional offers from them. I was tempted to accept, but like you, the reviews reinforced my decision not to get sucked into the spiders web.

    • Charles March 8, 2014 at 10:00PM

      It will be your lost!!! You better think about this again…..Get the card!!

  23. Carol December 8, 2013 at 8:58AM

    Do not open an account with this bank. Just like larger banking institutions they rip-off consumers. I just lost my Merrick Bank card due to no fault of my own. As I had an emergency in a community car garage as I was going to a new job interview. I happened to have the said card on my lap when I proceeded to go into an underground parking facility my skiing equipment got stuck and I couldn’t proceed to park. The parking attendant began yelling at me, thus, I had to get out to solve the problem. Well, to no surprise the card must have fell from my lap on to the ground. I just reported my card lost and they charge me 15 dollars. Why? Is there a need to charge when this is something out one’s control under my circumstances. Unwise, reckless, un-human, not consumer friendly bank! No wonder their business formula is not working out for them. This is my first complaint on the web, but, I’m going to make sure that no one falls for the trappings of this bank.

    KEEP ON SPREADING THE WORD REGARDING MERRICK BANK, IT’S BAD POLICIES AND LACK OF BUSINESS SENSE. BAD CUSTOMER SERVICE AS WELL.

    • Charlie January 20, 2014 at 7:27AM

      I wouldn’t get one of their cards but you losing your card is your fault.lol… You are also reckless with your credit card if you lay it in your lap and forget. But anyhow, I wouldn’t get this card for nothing.

      • Erik February 24, 2014 at 2:12PM

        Charlie! What are you on here for? Kicks?

    • Igor February 4, 2014 at 12:36PM

      Sounds like the “Dog Ate My Homework” excuse. LOL.

    • Charles March 8, 2014 at 10:04PM

      It is not Merrick Bank fault!! It is YOURS!! A credit card does not belong on your lap!!

  24. LADYMAEMOORE November 14, 2013 at 4:12PM

    Merrick has been good to me for about 6 months now. No fees $1,500 to begin with and yes I had a Bankruptcy in 2011, I have about 2 Capitals, 2 Barclays, Discover, couple of store cards, etc. All have HIGH rates and Cap sticks it to me for an annual fee. But no problem with Merrick to date, we will see what happens in the future though!

  25. Steve November 4, 2013 at 4:52PM

    Never had a problem unsecured card via Merrick. was sent a preapproved offer prior to my chapter 7 bankruptcy and have had credit limit increases. good card. have had every card under the sun and they have given me least trouble. I pay bill in full online right after I use it. I personally think its a reputable company. My interest rate is 15 but since I pay it in full no big deal have cards that are higher.

  26. Lboogie October 30, 2013 at 5:16PM

    Love it!!!!!!

  27. Bells221 October 3, 2013 at 5:19AM

    This is a good card to re-establish credit; however, they have the worse service I have ever seen. First and foremost, good luck getting anyone on the line. Second once you do get someone eon the line they are not helpful. The card offers no protection to its customers. I had a merchant who cancelled my course not once but twice, but Merrick decided that since the charge happened more than 90 days prior they would do nothing about it and I would still be responsible for something that does not exist. Any other card I have investigated the problem and issued a refund when appropriate, Merrick does not want to do any of that work and instead decided to try and sell me a protection plan that would cover these issues. WHAT?! Are you kidding me… needless to say I cancelled my credit card with Merrick and now only use my Amex or other credit cards.

  28. Diana August 10, 2013 at 12:34PM

    While I have not used my card yet, the reviews I’m seeing are just people making mistakes with their cards. Keep in mind this card is to help rebuild/establish credit. Use it wisely for only that reason. Pay the bill on time and only keep it 2 years. By then some one more suitable will likely offer a better deal.

    • Steve November 4, 2013 at 5:05PM

      Have had since December and no problems use it every week and pay off next day good luck don’t worry. You only need one major cc and a store card. One small installment loan from
      A credit union preferably

  29. KEVIN WILLIS August 9, 2013 at 8:24AM

    Probably the worst Credit Card Company I have ever dealt with. I had an issue with a vender giving cash back to someone without my permission . Merrick bank did nothing for me . I had to go to small claims and won but got absolutely no support from this bank. My lawyers were appalled . They had delt with this exact same issues with legitimate credit card companies and got full cooperation. On several occasions not involving this incident the customer service reps were rude and short. Avoid this Bank if you can .

    • TinaBna February 8, 2014 at 2:12PM

      Absolutely agree! I was a loyal customer and very satisfied with Merrick for several years. Until I had an issue. An unscrupulous merchant charged my Merrick card for goods and services never authorized by myself to the tune of $180.00. Most credit card companies back their customers after hearing the facts which are in their customers favor. Merrick throws you under the bus. After months of correspondence with them regarding matter they decided to do nothing on my behalf and sided with merchant. They then had the audacity to claim that I didn’t respond in a timely manner and that’s why they could not help me. Lies! Lies! Lies! After that, they upped my credit by $1,000 to try and shut me up. They stink, avoid them like the plague.

  30. T. Lawson August 2, 2013 at 10:37AM

    I have been a Merrick Bank cardholder for two years. By no ones fault but my own, I did not realize that although when I received the card I had no annual fee, an annual fee would be added the following year. I have been having challenges with Merrick not posting my payments on time, causing extravagant late fees and then noticing that I was being charged an amount each month for an “annual fee” I didn’t knowingly agree to put me at my limit. I called toady and requested my account be immediately cancelled. I explained that I would continue paying on the card until the balance was paid in full, but that I expected the annual fee payment each month to be discontinued. I was told that IT WOULD NOT BE DISCONTINUED UNTIL THE ACCOUNT WAS PAID IN FULL. I argued for a time and then finally, after confirming the account was closed, decided to look into this matter further from a legal perspective. My understanding is that an annual fee is for an open account. My account is closed. I did not ask for a refund of the previous charges for this year, just that they discontinue. Bottom line: Do not use Merrick Bank. They are, in my experience, a poor excuse for a credit card company that likes to make changes to your account and hide those changes in multiple page change notices that come in the mail after the change has been made. I’m still going to research the legality of continuing to charge an annual fee for a closed account, but will always recommend that Merrick Bank be avoided at all costs to anyone who wants to listen.

    • tammy May 26, 2014 at 2:36PM

      T. Lawson I was wondering if you found anything out about being charged the annual fee for a closed account? Same thing happened to me. Closed the account and now they tell me will still continue to charge me the annual fee for a closed account.

  31. chuck July 29, 2013 at 7:40PM

    I am a former Merrick Bank cardholder. (actually Merrick is not really a bank, they deal in credit cards only) I cut up my card just today (7-29-2013)after I called them and told them they could stick the card up their bleep. I have had my card for about 2 years and had a $1,400 line of credit. I always paid my bill on time, and sent payments way over the minimum required, and sometimes paid the whole amount in full. Well the trouble began when last month
    I had a bad month and used my card quite a lot. I went over the limit on my account by $5.00. The overage was due to the adding on of my interest charges and a amount for a cash advance that I took out. I was astonished to find out that they reported my account to the credit bureau because I went five dollars over my credit limit. I know that I should have monitored my account closer so as not to go over. I feel that they should have at least called or e-mailed to let me know that because of their charges my account is over the limit. Well to make a long story short they can go to hell. I got my American Express card today and I am happy bout that. Merrick can kiss my bleep.

    • Nita August 13, 2013 at 9:12AM

      Chuck, I just received my “invitation” to get a Merrick Bank Visa card yesterday. Before signing up to receive the card I thought that I would check out Merrick Bank before making any decisions. I am so glad I did, your review is the one that put the icing on the cake. I will not be accepting Merrick Bank Visa “invitation” and it is all thanks to you. Thank you Chuck!

      • Charles March 8, 2014 at 10:16PM

        It will be YOUR LOST!!

    • Steve November 4, 2013 at 4:57PM

      Amex after merrick doubt it why would you have a 1400 cl but then get a Amex ? Lol

  32. adam brunt July 12, 2013 at 12:49PM

    The reviews on here have been helpful. I feel like this card is used to build credit and not to carry a balance which is what a lot of other people are saying. Luckily they offered me no annual or service fees other than a late fee as part of the deal. I carry barclay, discover, capitalone currently to build my credit and they have all been fine to deal with so far since I only login online to pay off my balance each month.

  33. Matt July 8, 2013 at 12:24PM

    same story as most on here for me, insert boo hoo story here followed by bankruptcy. I have all the usual suspects Capital One, Orchard Bank, and Merrick Bank. Out of the 3 Merrick Bank has by far been the best. They have raised my credit limit and gotten rid of the monthly fees. I have no idea what the interest rate is and don’t care, because I’m smart enough to realize that when you are in a credit situation like mine, you don’t carry a balance on these cards, they are there as monthly revolving credit only, carrying a balance on these cards is akin to slitting your own throat and then complaining you cant breathe. Never had a problem with their website, however, they are MUCH slower to process payments than Capital One or Orchard so you have to factor that in, the best thing you can possibly do is setup the automatic min payment to go through just in case they have some sort of snafu. The best part of Merrick is they give you your FICO score every month for free, so you can see the progress you are making.

    • Scott July 15, 2013 at 4:18PM

      Matt, great review and I totally agree!!!! I am in the same boat and own some of the same cards. The key as you said is to pay off the balance each month and who cares what the interest rate is. These cards are for people rebuilding there credit. Thanks

    • kris July 23, 2013 at 6:12PM

      how did you get them to remove the fee? who did you contact…been trying to get the $3 monthly fee removed for a while with no luck…..perfect history for 4 years with steady CLI

    • chuck July 29, 2013 at 8:38PM

      makes no difference. bad credit or fair credit we are still human beings. we need to be respected like everyone else. a lot of people got into credit problems because of situations that happened to them most of which is beyond their control. don’t think that these credit card companies are doing you a favor. they make plenty of money from you whether you pay the full amount every month or just pay the minimum. to repeat, they are not doing you a favor. you are doing them a favor by using there product.

    • beachluvr August 14, 2013 at 9:48AM

      Matt, this is a great, honest, helpful review. Thank you.

    • JC January 10, 2014 at 5:15PM

      Completely agree with every word of this, Matt. I got the card for the exact same reason and pay in full well in advance every month. My only concern now after reading a few of these posts is them trying to sneak in an annual fee after year 1.

  34. DELTA SKYMILES AMEX May 23, 2013 at 11:41AM

    I’ve had my Merrick card for about 8yrs now. I filed a chapter 7 due to debt I found for myself while working on my BA. I started with about 500 I think, and now its at 3300.00. I did have a new fee billed at 4.00 a month for 12 months. I used the card for what it said it would do, rebuild credit. I now have a Amex and Discover and I just got a Chase card…I am soooo aware of how credit works now!! I haven’t cancelled the Merrick yet, but the Chase is going to replace it, not everyone takes amex or discover. I’m cancelling because the card has no rewards for the 48 bucks I pay every year and that’s usually the only activity on the card. The only reason I still have it open is because I’ve had it so long that its the oldest thing on my report and I don’t want it to impact my score. The customer service isn’t the best and I find my self spending to much time trying to figure out what they’re saying.
    My advice, use it for what’s its for, build your credit and get rid of it….learn to beat the CC companies at their own game!!

  35. dennis piccirilli May 21, 2013 at 8:39AM

    I am so glad Merrick Bank has given me this opportunity to improve my credit and help me pay off some medical bills.

  36. Richard Ell May 18, 2013 at 9:01PM

    I went bankrupt in 2010, due to loss of job and extended serious illness (hospital stay, etc.). After a spotless credit history of 36 years, I found myself with NO ability to get a credit card. About a year later, I got the offer from Merrick Bank. Took ‘em up on it, and I have a Visa with a $1500 limit.

    I have no Issues with customer service, except one phone call to them put me through to the (usual) Filipino young woman, whose RAPID speaking and heavy accent were severely difficult to deal with. I had to ask her PLEASE: Talk LOUDER, AND SLOWER, about 5 times. But, this is not unusual anymore

    My only complaint is the VERY high interest rate, but it’s way down from when Bush was president, and the Universal Default rate was hitting 39.9%. Being Bankrupt, I guess I have to EXPECT a high interest rate – probably for the rest of my life. I rate Merrick with a “B”.

    • Sandy February 5, 2014 at 2:43PM

      Richard, I also went bankrupt in 2010. I had 20 credit cards some with very high limits, even tho I always paid on time and more than the minimum limit, the card companies started to raise my interest to 35%. when I inquired, I was told it was because I had too much credit extended. ?? so I canceled all of the cards and couldn’t keep up with the high interest rates, and went to a dept consolidation co. BIG MISTAKE. I paid huge payments and they took 2/3rds of it for administration. I just finished my bankruptcy and am trying to rebuild my credit. I have long since learned my lesson and know to pay the balance before interest is due. I am only getting the card to help rebuild my credit. Also, I received info that it is now the law that if you get a representative from any company that you may request to speak to an operator in America. Not to be rude just so you may have better communications. Haven’t had to try it yet

  37. Brenda April 30, 2013 at 8:12AM

    I have been with Merrick Bank since they bought out my former credit card holder about 4 years ago. My experience with their website and with their customer service has always been positive. I have on one occasion missed my due date. When I called them, they forgave the late fee and I experienced no repercussions as far as raising my rate or anything else. A couple of years ago when I lost my job, I called them because I wasn’t going to be able to pay the balance in full each month. I let them know that I would at least pay the minimum and requested a rate decrease. Because of my payment history, they lowered it by 9% (it was originally 27.99). Although I haven’t requested it nor do I usually use it, they have periodically increased my credit limit. There are no hidden fees (as with any credit card or loan, you should read your agreement – it lists all of the fees that can be incurred.) I have found that if you pay at least the minimum by the due date (I always schedule it online in advance), Merrick Bank will treat you right and will help you build your credit. Although I did not originally apply with Merrick Bank, I would not hesitate to do so.

  38. James B April 20, 2013 at 7:05AM

    I am basically using this card to rebuild my credit. My limit is $550 and I pay my balance every month on time. It’s been about 4 month sine I’ve had this card without any issues. My advice would be not to carry a balance and pay on time, then the high interest rate won’t matter.

  39. Michelle April 10, 2013 at 4:19PM

    I don’t know what Merrick Bank the rest of you are dealing with but it’s certainly not the same Merrick I have. My Merrick always posts payments within 48 hours (but usually within 24) when made online. My Merrick has a very easy to navigate website. My Merrick has wonderfully helpful and knowledgeable Customer Service Reps that speak English and are in the US. My Merrick has never tacked on any additional “surprise” fee that I wasn’t fully aware of from the very beginning. My Merrick grants increases for using my card wisely and responsibly. Is there an annual fee? Absolutely! Are there any real perks to this card? Nope! Is the interest rate high? Yes! But whose fault is it that I don’t qualify just yet for a card with a lower rate and tons of great rewards? Mine. Not theirs. However, if you pay your balance in full and well before the due date you don’t have to worry about it! When ya’ only pay the minimum and at the very last minute, they’re not screwing you, you’re screwing yourself. But I digress… It’s a great card for people starting over. God bless Merrick for helping someone such as myself rebuild their numbers.

    • Mark May 19, 2013 at 9:13PM

      you sound like Merrick Bank paid you to write this…..

    • Steve November 4, 2013 at 5:02PM

      Merrick is a decent unsecured card. cap one with a 5000 limit and I get charged 75 annual fee after 7 years?!? And us airways a 79 annual fee but get companion tickets. my interest rate with merrick is much lower and I pay in full the day after I use it so ^^ I highly doubt someone is going to take the time from merrick to make up a fake review.

  40. Mikee April 2, 2013 at 7:40PM

    Have been with merrick bank for the past 5 months now. So far so good. Made all my payments on time and in full. Will see how it goes as time goes. Approval was easy responding to their pre approval offer. No annual fee. I am rebuilding my credit after BK.

  41. Jennifer G March 22, 2013 at 5:40AM

    This is a response to a survey that Merrick bank sent me today. I would like to state that I do not need to rebuild my credit. I have good credit, therefore I will not tolerate bad behavior from them. There are other banks that have excellent customer service that I have been dealing with for years.

    I have not made a late payment to ANYONE in over 10 years. I made a payment online with them and it showed on my account online for 2 weeks and then all of a sudden it was gone and I had a late charge. Here is my response::: I called due to a change online regarding my account. I went from 0 balance and Merrick acknowledged I made my payment to 91 dollar balance and Merrick had no record of my payment. This was never deducted from my checking so I had no proof of actually making the payment online. I called to make the 91 dollar payment as I had nothing to prove otherwise. Also, this was my first payment to Merrick and when I went online to make the 91 dollar payment after hanging up with rep, I saw that my bank info was already entered and saved in your system, further solidifying that I did make the payment.

    I tried to speak to the representative about this and explain that I felt Merrick’s website may have a glitch causing this error and it may happen to other clients. I was not disputing making the payment as I understand I did not write down my confirmation number and I did not protect myself from this. This rep was unbelievably rude and argumentative. When I mentioned my bank’s website was having errors at that very moment and was shut down ( as an example) he started saying ” I have nothing to do with your bank” . He was totally missing my point because he wasn’t really listening to me, he was too busy trying to talk over me. Then when I pointed out that he was speaking over me, he stated, ” you have been talking nonstop this whole conversation.”

    Aren’t I the customer? Wasn’t I calling to tell you about my issue? Isn’t that the whole point of us being on the phone? It was a disgraceful representation of your company and Merrick should be ashamed to have such employees in their corporation. As an office manager myself, I would never allow such belittling and arguments within my organization between my employees and my clients.

    I will make paying off this card a top priority so that I can close this account immediately. Just because you are a company that offers credit to clients who may not have a perfect credit score doesn’t give you the option to treat people badly. ( Note: I, however, do not have a low credit score)
    I will also make sure I blast this message all over the internet as to make sure others don’t make the mistake of accepting your credit lines.
    Have a nice day.

    • Eric April 17, 2013 at 9:22AM

      If you have good credit why would you have a credit card that is focused to people with bad credit? Not too smart.

      • Songstress38208 May 7, 2013 at 12:18PM

        AMEN

      • Diana August 10, 2013 at 12:35PM

        no common sense. all these bad reviews are ppl over charging and not paying on time mostly.

    • arealdad May 30, 2013 at 8:23PM

      Yep, their site flipped out and screwed up my payment to which they happily charged me a returned check fee and when I described what I was seeing online, the CSR told me the correct information then took his time to “create” a scenario under which i not only entered a wrong account number but twice as in validation but he couldn’t tell me what that was until he figured out a way to. Add to this, rude-rude-rude service. But despite what others say, they hold your larger deposits or break them down in some strange fashion for days man. I’ve had the card for years and when I try to pay it down they just apply the current due and hold the balance for a week at a time unless I call and complain. Shady!!

    • Jeff Hobbs December 6, 2013 at 7:45PM

      Jennifer,

      I’m so glad that I decided to look into Merrick Bank’s business dealings. It’s comments like yours that leave me with only one conclusion…AVOID MERRICK BANK’S credit card offers at all costs. Yes, I need to clean up my credit rating and it sounds to me that it’s folks like me they are trolling for. The letter I received from Merrick Bank today says in big bold letters…

      No Annual Fee
      No Account Set-up Fee
      No Monthly Service Fee
      No Penalty Rates
      No Over Limit Fee

      But on the other side of the ‘invitation’ it clearly states, “The Cardholder Agreement also permits Merrick Bank to make changes to the Terms and Conditions of the Account after the Account is opened.” So, there it is. Thank you for taking the time to express your experience with us.

    • Victor April 28, 2014 at 7:07PM

      When you make a payment online it is best to take a screen shot of the web page showing the completed transaction. Of course printing would offer similar but a screenshot of the website, the full http address, and multiple captures of the transaction are much better. YOu may never need to print them either if there is no problem.
      You can use this filed screenshot later if needed to prove you did in fact do what you say. Verizon claimed that a renewal with a contract I signed on line never showed up and wouldn’t honor what I renewed online. I checked and there was no record of the transaction. Using the screenshots I took I could prove they were wrong. They had no answer but I got a better deal by having the website transaction filed and proof.

  42. Joe March 21, 2013 at 5:43AM

    I just cancelled my Merrick Bank credit card. After several years with a zero balance they still refuse to lower my rate. It is currently 29%. I told them I would never use the card while the rate is this high, but they could not have cared less. I don’t even have bad credit. The only reason I have a Merrick card is because they bought out my previous credit card issuer. During the change-over, they held my payments longer than the previous company, which caused one of my payments to be one day late. They immediately raised my rate from 11% to 29%. I paid off the balance the next month and never used the card again. The people making these kinds of decisions can’t be very bright, because they’re hurting their own business interests. And karma will not be kind to anyone charging 29% interest.

    • chuck July 29, 2013 at 8:42PM

      hooray for you. you did exactly the right thing. Merrick bank (its not even a bank) is the most corrupt organization in the U.S. they will get their cumupence sooner or later.

  43. Plum1 March 17, 2013 at 8:36AM

    It’s been a great credit card for me. Yes the interest rate is high, but that’s my fault. Customer service has been tremendous. They are based in the U.S. and are extremely helpful and courteous, much better than Capital One. I’ve now made 7 payments and I’m being considered for an automatic line increase. If you use this card responsibly and make on time payments, then this card will be a great tool in establishing or rebuilding credit.

    • 31monkeys April 17, 2013 at 12:52PM

      But the real question is: How long have you worked for Merrick Bank?

    • joyce November 11, 2013 at 7:43AM

      I totally agree Plum1. It’s been great for me too. No problems with anything.

  44. gplenty6 March 1, 2013 at 5:57PM

    I’ve had the merrick bank card for exactly 7 months now and like they promised if i was never late etc for 6 months they would double my credit line. I started with $700.00 and now my limit is $1400.00. I pay twice the month always paying it off ahead of the due date. Last month i did not pay it in full and my interest on the bal of $300 something odd dollars was $14.and some change. I can live with that for sure. I have 2 Capital One cards as well both companies seem to operate about the same except the increases are larger at merrick. I’ve had no problem with customer service on either card. Capital One rewared me with a credit increase after 6 months as well. they increased my line on one card by $250.00 and i didn’t ask for it. The key is you do have to pay on time. Don’t plan on paying once the month, pay alittle whatever you can each paycheck and you can never be late! Oh they did hold my payment for 7 days one time and i didn’t call them about it af first. I read on other sites card companies do that as well. the 2nd time I called and said i will cancel if that continues and they told me the pc does it randomly but if i called they would release it. it happened only once after that and when i called they released the payment while i held on the line. I was also told that only happens during the 1st 6 months. I will see in the future so far so good with Merrick. 2 thumbs up for Cap one as well

    • Darrin March 4, 2013 at 7:36PM

      Don’t get too comfortable with this monster. Trust me. Monster will attack you when you’re least expecting it. That’s one of monster’s biggest strengths, surprise attacks. I always pay all my bills and credit accounts on time promptly every month. This doesn’t matter to the Merrick monster. They’ll find a way to screw with you, even when you’ve done nothing wrong. I promise you that. Monster doesn’t care if you’re responsible customer or not, monster only cares about what extras it can squeeze out of you. I’ve had this account since 2006. It was a good card for the first few years. They seemed very fair in the early going, and dare I say I actually considered it my best account (2006-2008). However, something happened 4 years ago. I’m not sure if Satan took over the business, but on the heels of Obama’s 2009 credit card regulating provisions, Merrick monster was the first of my accounts to hot rod to the finish line to blow up my interest rate from 18.9% to 31.9%!!! Explain that! Merrick has no explanations, except “that’s just our policy” #1 common answer. Well, I rejected their new terms so they’d closed my account. They have the highest interest rate of any account I possess. I’ve been paying off the balance and it’s been seriously shrinking for the past few years now. So, the Merrick monster is getting nervous that one of it’s longest standing food sources is becoming closer to being unavailable, and they’re right. They’ve been on the executioner’s list since 2009. Recently after making electronic payments on-time every month for the past 5 years, my access was shut down. FYI; I went to a good bank of mine today and got approved for a loan to pay off the Merrick beast. I’m overjoyed! This is one very bad creditor I’m finally going to be rid of. I suggest to you, if at all possible, get rid of the monster before it attacks you. Because it will. Don’t get caught in monster’s trap. Get away while you still can. Good luck!

  45. Kevin February 22, 2013 at 4:24PM

    I’ve had them for several years. They were a card that I needed when no one would approve me. I started with a 300 limit now it’s at 3,250. (Kudos to them)
    Here’s the thing…. You pay your dues for past crimes. I now have Amex Delta, Sapphire Chase and BOA travel rewards with 4 times the limit with zero % for 12-18 months. I say all this to say that Merrick Bank will NOT REDUCE the interest rates. That’s fine… I don’t carry balances. BUT when I asked for the yearly fee to be removed they said no. I am waiting for that last payment from 72 hrs ago to post and close.
    If the computer says no, fine. They cannot make human decisions. But for a rep to make that call and quite cavalier I might add. So keep that in mind…. When you have corrected your past mistakes, move along. They have gotten something out of the deal as well.

  46. k February 17, 2013 at 9:03AM

    be careful when setting up automatic payments. you only have two options, the minimum DUE ON STATEMENT, or the whole balance. this is not the same as the minimum payment. example my minimum payment was 39.00 on my statement, lets say between the statment and due date I send in a payment of 25.00, on the due date 39.00 will still draft from my account eventhough I’ve already paid $25, not $14 dollars. The customer service rep even explained it wrong. I went in and saw my minimum due was $68, I had sent in a payment of $58 dollars but the auto draft was still going to draft $126. Which I would not have expected, I would only expect the minimum CURRENTLY due to draft like the bill pay stated, but in a second place they go on the mention minimum due on statement. I believe this is intentional.

  47. Barney Armstrong January 31, 2013 at 7:51AM

    Merrick has a policy of putting a hold on payments from 5 to 11 days. I made a 500 payment online which had cleared and been processed by my bank. When I tried to use the card to purchase an item 3 days later the card was denied….when i inquired why credit card balance online and via phone shows my 500 payment being applied but not available they explained their payment hold wait period. Never have I heard of such a policy with any other credit card company….I immediately cancelled this card…

  48. Karl January 30, 2013 at 10:55PM

    I paid my balance off and never had an annual fee. My balance was at$0.00. I never missed a payment and the other day I received a letter alert stating I was $11.00 past due. I thought what? Since I did not owe Merrick with its 32.99% interest rate $0.00, they decided, without notice, to charge me an annual fee, and since I thought I was ay zero I did not see these fees creep up on me. I called and the CSR avoided telling me the reason for this acquired annual fee and went around telling me how much a year. He only said $5.00 per month, $60 a year all of a sudden? I was a bit livid. Today I receive a letter from Merrick Bank threatening to close my account because they could see I applied for a couple other cards. Basically, MB is teying to “strong arm” me into using their card. Let’s see use a 32.99% card vs. 14.99%, hmmm? Iam going to say Goodbye to Merrick soon. Oh, when I asked them to lower my interest rate because I was a good customer, I was SheistersThis bank are sheisters!

  49. Ahh Yo! January 29, 2013 at 4:57PM

    I’ve been a member for over a year and a half as of 1.29.13. Yes, the interest rates are high but with my credit, I had to pick someone. I’ve been with Continental Finance for over 3 years and they were always raising the annual fee (installments monthly). I started out with $300 (plus activation/set-up fee)credit limit and closed my account in good standards with a credit limit of $720. Not once did Continental Finance charge me over the limit fee or late fee(s). The interest fee started with $10 a month (2007) and shot up to $18 (2010). As for the credit increase, they charged $25 for a $75 increase (every six months). Before they use to give you $100. The interest rate (19.92%) was less than what I have now with Merrick Bank (25.45%). If they would have shifted my credit to there gold card, I would have gotten a lower interest (about 9.92%), but I would have had to cancel my credit card and sign up again and start all over again with a $300 limit (plus activation/set-up fee). It made no sense and I even called and complained to them about that, they didn’t really care nor sympathetic. In other words, they are in it for the money period! They didn’t even care about how excellent my credit history with them was. What I’ve learned from both credit cards is that you have to know their game and try hard not to fall into there high fee(s)game. With Merrick, I’ve kept my spending low and never had a over the limit fee, late fee, and/or other fee(s). Within the last six months of writing this, Merrick has given me two (2) credit limit increase. I really don’t know what there technique are as in giving, but I’m happy they did without charging. I did call them once to see if I could get a credit increase and they basically gave there speech on policy. Bottom line, I know I don’t have the best credit score and if that means that I have to go with someone who charges a high interest, I just make sure not to go over the limit and use the card for important items. I burn and learn. Just because you get credit doesn’t mean that you have to max out the limit. I’ve been there, done that. Both credit card companies have been good to me and I never had any serious issues and/or hidden fees. EVERYBODY deserves another chance in life, sometimes you just have to bare with it and eventually everything will pan out. Remember folks, those credit companies with high interest rates never forced you to sign up in the first place. You have the right to not sign up. My goal is to wait and move on to another credit company with less interest fee and more reputable. To the best of my knowledge, Merrick is not a bank. I don’t know how they can get away with saying that. At least Continental Finance is a bank, the bank is called Bank of Delaware. Merrick is a company based out of Jordan, UT. I’m not knocking them, they have been great to me. It just haunts me sometimes because they are not really reputable. Who knows, with more people like me and my good credit methods, they just might grow into a reputable company/bank. I don’t work nor know of any person(s) at Continental Finance or Merrick bank. I am speaking from my own and no one has paid me and/or compensated me in any way to write this article. There is hope for you folks. As long as you pay the minimum (or more) and keep you balance low, in time you’re credit score will shoot up and you can apply for a lower interest rate card.

    • Darrin March 4, 2013 at 7:59PM

      You’re still relatively new. Give them some time. They won’t really mess with newer customers. They gave me almost 3 good years before I began to have problems with them.

  50. Mare January 28, 2013 at 5:58PM

    Worst experience ever with a credit card. Don’t apply for one because you’re charged ridiculous fees. I don’t understand their billing – maybe twice per month, but couldn’t seem to keep up when I thought I was. Make a payment over the phone???? They’ll charge you a ‘convenience fee’ of $10 or more – what exactly is that? No one with the company could explain it and when I asked to speak with a supervisor, they hung up on me when I refused to pay the additional fee. Most credit cards give you a grace period – not this one. One day late and you’re screwed with a late charge.

    • Mare January 28, 2013 at 6:11PM

      I was just advised that my response was waiting for moderation – what does that tell you?

  51. Jeff Powers January 21, 2013 at 7:17PM

    I lost my Merrick Bank card. They are charging me $15 for a replacement. Pretty crappy way to treat a customer if you ask me

  52. merricknonsense January 18, 2013 at 7:05PM

    Got a “preapproved” offer that I decided to accept, only to be denied after I put in the rest of my personal info… seems like a scam to me! Dont trust these bastards!!

    • Ahh Yo! January 29, 2013 at 5:02PM

      It’s not a scam. I’ve been with them for over a year and a half. I too responded to the per-approved mail offer and that is how I got the credit card. I did the basic step (like you) and filled in the information. A few days later, they sent me the card. To the best of my knowledge, they did not say I was approved after filling in the info on there website. The card just sprung up and I was on the go. Trust me, Merrick bank is not a scam. They have treated me good, just like I’ve treated them.

  53. Johnny January 17, 2013 at 10:16PM

    This is a fabulous card! once again the only whiners are the ones who dont pay their bills on time!!!

    • Mare January 28, 2013 at 6:12PM

      Bull – they report you to the bureaus if you are 5 minutes late.

      • Ahh Yo! January 29, 2013 at 5:05PM

        Unless you have tangible evidence that Merrick bank notifies the bureau, you need to stop making false accusations.

      • Neeko February 3, 2013 at 10:04AM

        Late is late is late.

        Personal responsibility here…pay your bills on time.

      • 31monkeys April 17, 2013 at 1:00PM

        Not for one second do I believe this comment. Your credit report will NOT show anything that isn’t at least 30 days late. If you’ll pay your bills on time you won’t get upset with your credit card company and have to post lies.

    • Darrin March 4, 2013 at 8:13PM

      In 10 years time I’m always on time with all my bills. NEVER late. Merrick is a very very bad ruthless bank. Don’t need to take my word for it. Just hang with them for a awhile, you’ll see on your own. You need not be irresponsible to be swindled by this beast. I give it 2 years or less, you’ll remember this. But hopefully, you’ll learn, the hard way.

  54. Sally January 15, 2013 at 3:47PM

    I never heard of this credit card company. Where did they come from?

    • Mare January 28, 2013 at 6:13PM

      Probably outsourced from India.

      • Ahh Yo! January 29, 2013 at 5:03PM

        They are located in Jordan UT

    • Andy Door February 13, 2013 at 3:46PM

      They are a company big into recreational loans. I use them at work to get people loans for horse trailers that have credit issues.

  55. Mark January 15, 2013 at 3:39PM

    While the Merrick bank card is not the best, I went ahead and got it. I have been rebuilding my credit for the last couple of years after a terrible income shortage in 2006-2007. My score is just under 700 now (it was 540 2 years ago). I was advised to get some more available credit and that should increase my rating. I did it to get the $700 limit and will put $10 a month on it until it is raised to $1400 and then only use it to rent cars (which I only do if I have the cash on hand). The extra available credit should up my score to over 700. The responsible use of low limit HSBC card (now issued by Cap One) has done wonders for my score. I just need more available credit and more recent history to increase my score some more.

    • Anne February 19, 2013 at 6:17AM

      Thank you, good advice. I’m rebuilding my credit also and likewise need the boost in the credit amounts:)

  56. Erika Duritsky January 13, 2013 at 4:04AM

    I have a Merrick card and I really think they are a pretty good company. I am not very impressed with their customer service crew but aside from that they do increase your limit pretty quickly as long as you pay your bill on time every month. I have no complaints at all.

    • Darrin March 4, 2013 at 8:19PM

      Unfortunately give it some time. They do that (increase limits when you’re not expecting it). Their unimpressive customer service should only serve as a red flag warning. Give it some more time.

  57. Lacey January 6, 2013 at 3:45AM

    I have been quite happy with Merrick Bank. I am using it to rebuild my credit. After less than a year with them,they doubled my limit. I was at the higher end of bad credit so they started me out at 900. If you pay on time and maintain a low balance this card delivers. As a side note, Capital One had been awful. After a year and a half of keeping the card paid off, they refused to increase my limit.

    • Moose February 25, 2013 at 6:01AM

      True, I have been happy with Merrick Bank and they are there in business for it but also to help you. They increased my limit from 600 to 1200 within less than a year and if you go paperless you can check your credit score anytime online for free. On the other hand my Capital One CC been dry, eventhough, I use bothe cards the same way (Use the cards and pay on time.)
      Merrick Bank cc is not a bad card to have.

    • Shasha August 16, 2013 at 10:38AM

      Cap One is one of the worst credit card companies as far as CSR’s go. I do believe that they outsource to India, at least that has been my experience.

  58. Mach 1 December 12, 2012 at 8:56AM

    I WILL NOT get a Merrick Card. My credit score is in the 700′s but my ex-wife filed Chp 7, and it tracked over to my profile. Merrick has been chasing me for a year now, but I suspicious when they offered me a “double your available credit line offer”?? Is this a credit card company, or a Vegas craps dealer??!!

    • on’t miss out on a goood company January 22, 2013 at 12:16PM

      I think you are making a mistake . I have a Merrik CC and have had a great relationship with them even customer service. They raised my lmit without me even having to request. They are there to give you a second chance and have many people I don’t think they need to chase you. Don’t miss out on going with a good company that really is there to help you rebuild your life. Just pay on time and if you have a problem call customer service and they will help you with it.

  59. James December 11, 2012 at 8:30AM

    I’ve had a Merrick card for about 6 years. I used it to rebuild my credit after a bankruptcy. My initial introductory APR was 16% for 18 months, then it went up to 23%. The cash advance APR is extremely high. I currently have a zero balance and a $3000 limit. I keep the account open because it helps my credit score which is now well over 700 (from a low of 565 !). If you use it wisely, it’s a good card for rebuilding credit. I only use it now for convenience and only when I can pay off the balance within the grace period.

  60. Allison P. December 1, 2012 at 10:43AM

    I have been all over the internet researching this Merrick company, I will not fall for this scam card, that is for sure!!!! This site obviously contains a bunch of FAKE good reviews to lesson the bad ones. People have been made false promises about No Fees ( annual, set- up) and suddenly with no notice of a change in terms been charged an annual fee. That is illegal. A credit company must give you a 45 day notice in any change of terms and give you the option of opting out by cancelling your account. Others have missed 1 payment and had their account sent to collections. It seem like anyone who has had to deal with Merrick’s customer service gets absolutely nowhere. Beware of this rip-off company. And beware of the many Fake positive reviews on this page.

    • jc07026 December 8, 2012 at 10:59PM

      The Merrick Credit card is a real credit card. I have one and it’s helping me build my credit. They start you low then increase your limit in time. I started out with $300 and now I have a $1600 limit.

    • Janet Halverson January 13, 2013 at 11:14AM

      You are right in reporting this is a rip-off company and card. Beware, they are sharks, no lie. I have other cards to help rebuild my credit, e.g., Capital One, who are extremely fair and customer oriented compared to these snakes in the grass.

    • Mare January 28, 2013 at 6:05PM

      Exactly. I just paid mine off – a full payoff, and they still charged me ‘interest fees’ on a quoted payoff amount. This company is full of crap.

    • Darrin March 4, 2013 at 8:28PM

      Finally! Someone with a brain. Or someone who’s not on Merrick’s payroll. If you are one of those positive reviewers paid by Merrick, you’d better rush to “your” bank, before Merrick puts a stop payment on your compensation. Or charges you a fee to deposit it. They are indeed championship world class swindlers.

    • Nita August 13, 2013 at 9:27AM

      Thank you, Allison, you just helped me make up my mind. NO! I too did research on Merrick and then decided to read some reviews. I think by not getting involved with Merrick I have saved myself some aggravation! Thanks Allison!

  61. PhilipE14 November 30, 2012 at 2:32PM

    It seems to me the criticisms are coming from people who did not adhere to the policies and/or do not understand how credit card companies operate. The thing that’s curious to me is that, for people rebuilding credit, and with a high interest rate, the apparent ease with which credit limits are increased would be an enticement to load more debt onto the card, which is how the credit card company makes its profit, so I don’t understand why people are excited about getting a credit limit increase – unless they are now in a better position to afford it and can pay off their balance due. Seems to me this is the kind of card to have as emergency back-up for unexpected high expenses.

    • Janet Halverson January 13, 2013 at 11:16AM

      Right on, very good point people. Read and heed and beware of this scam card.

  62. BamaMan November 22, 2012 at 10:44AM

    I’ve just received an offer for a Merrick Bank unsecured card, and my offer was for $1,250 limit with no annual fee, no setup fee, no additional-card fee, way better than what I’m seeing here. The interest rate is high, but what do you expect from a bank like this — the reason I and most everyone gets something from Merrick Bank is obvious — we have credit problems in our past. Mine are 4.5 years old & it was a CH-7 BK; however, I have restablished credit with a car loan, a mortgage, 4 other bank cards, 1 store card, and have had NO late pays or other issues/collections since – totally spotless, plus a perfect utility payment record & perfect rent record before I bought a home. I’m guessing I’m on the upper-end of their offers based on what I’m reading here, like a platinum offer, and it actually says “platinum” on the sample card they sent. My only concern would be if they charged me an annual fee without telling me in advance nor giving me the option to close the acct if I wanted or pay the fee & keep it, as that would be against the law — they have to give you a 45-day notice of any changes to the fees they charge & a chance to opt-out, i.e., close the acct, and also if they didn’t credit my payment within a reasonable amount of time or claimed I didn’t make it, but I make all my payments online, so I know they’ve gotten it, I pay it early & I watch my bank to see if the payment debits my account afterward. I’m guessing the people who are mad at Merrick Bank are those who ran afoul of the rules & feel that a small indiscretion shouldn’t have been answered so harshly, but that’s business — pay your bills on-time & mind your business matters closely.

    • Karl January 30, 2013 at 11:05PM

      Right, no annual fee. Pay your balance off and watch wjat happens. Poof! Out of nowhere yoi will gwt an annual fee and they won’t alert you to tje fact until you have missed a payment. They are sheisters, and I wssa respinsible great customer. Ask them to lower your interest rate and they will flat-out tell you no–via email of course!

      • Shasha August 16, 2013 at 10:43AM

        That is what the Fair Credit Reporting Act is for. If you feel as if you are being “snookered” then you need to report it to the FTC. There are rules and regulations for credit card companies to follow and if they do not, then you take them to task. Every credit card company has a problem with something. Usually it is the interest rates, but mostly it is the customer service end. Pay your bills on time and they get you with something else. It is not just Merrick Bank….

    • highb75 March 8, 2013 at 11:46AM

      Amen to that! I, too, have a Merrick Bank Card. And quite happy to have them! Got from them a way better offer than any OTHER card when I desperately looked for one WITHOUT the high set up fees AND low credit amount. They came through when others didn’t AND they helped me improve my credit score after a bad wave of unanticipated debt and job loss. Understanding the REASON why I had to search for a high interest card and KNOWING that Merrick was instrumental in helping me RE-ESTABLISH my credit and credit rating is a big deal to me. As was pointed out,when one is on a mission to do the RIGHT THING then problems like those listed above are few and far between.
      All I can say is THANK YOU MERRICK!!

  63. Anthony November 21, 2012 at 12:49PM

    I have a merrick bank card and wish I didn’t. I have read the other comments and fully understand both the good and the bad. For those who are fortunate enough in this economy to stay in good standings with merrick or any other credit issuer is great! I try to practice a responsible relationship in concerns with my credit card providers as well. I did have an incident where I paid on the due date but after 5 p.m.(et). I live in a central time zone and missed Merricks posting by 30 minutes. I recieved a $35 dollar late fee. A little over a dollar per minute. I called Merrick and spoke with a very RUDE and aggressive representative! She was talking over me as if she was reading a script. The rep told me that after 5pm it becomes the next day..so if today is the 21st of November 4:59 pm..then at 5:01 pm it becomes the 22nd..I told her “I know the banks have a lot of power but I don’t think they can change the calendar!” I understand all creditors have a cutoff time, but it was her RUDE behavior that upset me. She made me feel like I was a homeless person begging for an extra helping of mash potatoes at the soup kitchen! I asked to speak to a supervisor and after telling me the supervisor will tell me the same thing, she put me in hold only to return reading even more about Merricks policies. I never spoke to that supervisor and after repeatedly arguing with her, I just said thank you for nothing and hung up! I never heard of Merrick before and I hope to NEVER hear from them AGAIN!!

    • Dr Hook December 8, 2012 at 10:20AM

      It’s too bad one unfortunate incident, by one employee has cast the whole company into such a poor light. Every business will have employees that will step “out of line” on occasion. I usually opt for a well worded letter/email to a supervisior before condemning the company as a whole.

      • Janet Halverson January 13, 2013 at 11:19AM

        These people seem to enjoy having the upper hand and practically gloat about being able to rip people off for ridiculous, unexpected fees on top of fees on top of fraudulent charges (watch the charges on your card!). Very poor candidate as far as I am concerned and just want to warn others.

    • David December 11, 2012 at 1:41PM

      I agree 100% about the cut off time – the day don’t end at 5 o’clock they are nothing but a bunch of crooks and should be ashamed of themselves for taking advantage of customers like that – MERRICK my you R_I_H

  64. Mike November 14, 2012 at 11:01PM

    Merrick is a great card with regular credit limit increases and US-based customer service.

    There are plenty of whiners on this board who didn’t pay their bill on time, went over their limit, paid with the wrong bank account, and those who don’t like the monthly fees or APR’s. I use this card regularly and pay in full or rarely carry a balance for more than 1 additional statement cut before paying in full.

    It’s a great card to rebuild credit. I started with $1,000 when responded to a preapproved offer in the mail, and now am up to $2,600 credit limit. I pay this card using Merrick’s web site and pay electronically, always in advance of the due date. I have had ZERO problems with missing payments, the dog eating it, phoney finance charges, or anything else. It’s simple–I use my card responsibly, I pay my bill. I sometimes pay more than once per month.

    If you get an offer for this card, get it. Then use no more than 10-20% of your total credit line, especially in the first 6 months. You’ll be rewarded for it with regular credit line increases that range from $300-$600 every time.

    ‘Nuff said.

  65. Mad as hell November 7, 2012 at 8:37PM

    I was a Merrick Bank customer for over a year and I thought they were a little shady in the beginning but, they grew on me and I started to think very highly of them. I started out with a $700.00 credit limit and moved up to $1,400.00. I was paying faithfully and finally paid my balance in full. In the time that I had my Merrick Card I was working hard to rebuild my credit. I paid off and closed several low credit limit, high interest and high fee cards. So now, I have been accepted for 2 very good low APR % no fee cards and I think that I’m on the road to getting back to where I should be with my credit for my age. Well, out of the blue Merrick cancels my card with no notice. So, I get on the phone and call what is a poor excuse for customer service and get to try to speak to the most rude woman I’ve ever had the displeasure of being in contact with. Needless to say we resolved nothing. I never missed a payment and I was never late on a payment. Anyway,several days later they sent me a letter telling me that they cancelled my account because I applied for these other cards. I just don’t understand what they are thinking. Most people that I know carry several different credit cards.

  66. Fran A October 29, 2012 at 10:24AM

    My husband and I went through Chapter 7 bankruptcy April 2012 (unemployment, combined with medical bills, no health insurance). He got a Capitol One CC a month after and I received a Merrick Bank CC two months ago. I would never carry a balance on the Merrick CC due to high interest rates, but I use it for small purchases and then pay in full at the end of each week. We are only using credit cards to get our FICO up and in the event we have a work seminar to attend and have to do carry expenses for hotel/airfare until we get reimbursed from company a couple weeks later. As soon as our FICO is our high enough to get better cards with a lower interest rate, we will dump the Merrick credit card. I am grateful that Merrick issued me this card but wary about carrying a balance. If you read fine print on agreement you will see that this is not actually a real credit card and if you get your number stolen, you could be liable for fraudulent charges.

  67. CardAddicted October 25, 2012 at 6:26PM

    Merrick bank has been a good credit card issuer so far based on my experience. Their customer service was very helpful, one time I misplaced my credit card in the house and reported the card lost, they suggested me to block the card for few days until I found my card. So I found my card in one of the books I was reading. They have increased my credit limit couple times, starting from 1250, and now 1850 ( on average it was every 4 month a cli, the first cli was given a year later ). They are not the highest credit limit I have so far with 21% apr. I still use it to re-establish my credit ( currently exp. 698, transunion 660, it was like experian 638 and transunion 630 at the time I applied for the card last year ). I fired several low limit credit card like HSBC, capital ones and orchard bank. I paid my credit card payment once the statement is generated and keep some balance on the card. They calculate the average daily balance for interest charge if you are keeping a balance. I sometimes PIF in some months.

    • Darrin March 4, 2013 at 8:41PM

      Wait until your credit limit exceeds $2,000. That’s when the real trouble starts. It doesn’t matter if you’re responsible and prompt either. I speak from experience. Never been late in 10 years.

  68. Jackie October 13, 2012 at 11:46AM

    Do not use this company. I did originally get this card after a bankruptcy years ago. We recently made a large payment, over $600 and accidentally put in the wrong bank account number for payment. The payment was rightly returned. As soon as I saw that the payment was returned, I made a $1000 payment leave only a $100 balance. They put a hold on my account for 15 days and would not even let me use the available credit that I had besides the returned payment. The customer service was rude and could not explain why I was not even allowed to use the available credit disregarding the returned payment. I got a letter that said the hold would be up to 10 days, but when I explained that tot he customer service, they did not care. It is bull! I will be writing to corporate, even though I am sure they won’t care. DON’T GET THIS CARD!!!!!!!!

  69. Rebekah October 12, 2012 at 8:51AM

    I use Merrick bank and I think this is a great one to make young college kids to get, set the limit at 500 a month, because Merrick Bank does have very helpful people that work there and will walk you through everything if you are not sure to get a card from them. The highest I have seen my APR. is 19.9% and no bank can charge you more than $25 if you go over, nor can they change your rates if you have paid 6 months in a row without a flaw ;) Now, First Premire is a Bank I would run from, they lie and promise ya a nice 9.9% APR – then when you get all set up you notice that it’s really 36% APR, NOW – this is against the CARD act, I called them just to test them and talked to a few people and asked them as to why they did not follow the CARD act, they informed me that the State of S.Dakota has it’s own laws, LOOOOOL I laughed in the phone and told them they need to be fired for you can’t make up your own laws when it’s already in place and has been since Obama signed it. But – They can break what the house, congress, and Obama said yes to, so people would learn credit cards are loans, and you should never have one over 2k.

  70. jboogie October 9, 2012 at 5:59PM

    I got a Merrick Bank card about 6 months ago and its been a breeze for me! I’ve used it for several things and have paid the bill on-time each and every month on-line through my checking. I’ve also had a fifth third card for about 2 years now and have never paid late. I just got a pre-approval letter from Amex in the mail and applied….Approved!!! I was so excited!

  71. I got one October 8, 2012 at 6:48AM

    This credit card helped me reestablish my credit. Sure the interest rates are high and I am paying $3 a month for the annual fee but I don’t use it as often only for emergency purposes.

    • Darrin March 4, 2013 at 8:43PM

      They often get mad at people when card is only used that way. That’s usually when they begin toying with your rates/terms, and payment status.

  72. Grace September 26, 2012 at 3:24PM

    I have had my merrick card for over 1 year now. 2x I have made payments well before the due date and they hold my payments even though they are cleared by the bank and w/ merrick. I called to ask why they show my payment, increased my credit limit but my available balance did not reflect the difference. The women on the phone stated ” we randomly hold payments up to 11 days ” I can’t imagine any company making “random” policies, this is ridiculous to me. If you want your payment cleared you have to fax them a copy of a bank statement showing the funds cleared and they will release it w/in 2 hrs. However I have had to call in both instances after 2hrs to have the funds cleared. I’m working to pay this card off ASAP and close the account. I will not do business with companies that exercise such ”random” policies.

  73. gojo September 20, 2012 at 7:51AM

    Thanks guys..both good and bad reviews have helped me to decide that Merrick Bank’s Credit Card is NOT for me..I’ll stick to my Cap one card. They have given me a great rate and no APR on their platnium card…I also have my auto financing done with them..it was easy. Sent me a pre-approved blank check for and I went and got the car I wanted..set up auto payments for the card and the car and it’s good.

  74. Gayle September 6, 2012 at 8:34AM

    I have had this card for 3 mos. Yes I had a 72$ annual fee when I opened the acct. but like many have said it takes a little sacrifice to get back on your feet. (I filed bankruptcy almost 2 yrs ago) I pay online with my bank acct. the payment clears in no more than 2 days. Interest fee’s are high but if you charge only what you can pay back at the end of the month you’ll never be charged interest. Use this card as a stepping stone to fix bad credit, with a little time and obedient spending you’ll be where you need to be in not time!

  75. Richard August 30, 2012 at 8:06AM

    I must say that I have had a good experience with them. They gave me a secured card which I have had for a 5 years. I had one small issue of them closing my account when I opened other cards, they got nervous. I appealed and they reopened the card. I do have to say that they do need to grow with their customers. I now have some very good cards without annual fees and rewards, but theirs still remains a plain secured card without any benefits. I would hope at some time they would consider giving my security deposit back and alter the terms to be more favorable for those of us who have been with them a long time. I don’t want to close the account, but I also don’t want to pay an annual fee for much longer or have the money in an account that does not earn interest. I don’t want to lose the length of history with them.

    The customer service is good and is US based. They are limited by what they can do, but are helpful with what they can. Their online banking, while not so pretty, does work well and is functional in a basic sense. It allows you to set up automatic payments or pay the same day without a fee.

    Take what some people say with a grain of salt! I am sure you can imagine why! I think it is mentioned in the article above.

  76. Hope August 29, 2012 at 2:13PM

    I’ve got both capitol one & merrick, I’m pleased with both, I started out with bad credit, but if you don’t put a lot on the card, and you pay it off quick, you will get an increase every 6months, and your credit score goes up! I started with capitol one credit limit of $500. it increased to $750. then I got the merrick card and was able to get a limit of $1000. just be smart with the card, pay on time just like you would any of your other bills and there’s no problems!You can’t build credit in a day, but you can do it, there’s not many choices out there if you don’t have good credit, take what they offer, and just be smart about it!

    • Richard October 19, 2012 at 8:54AM

      That might be the last credit limit increase you get with that Capone card. It sounds to me like that was their credit step program.I have waited two years for a credit limit increase from them. Merrick on the other hand has given me credit limit increases.

  77. LYLE August 28, 2012 at 7:51AM

    just don’t have a dispute with them, they are not helpful in anyway. they even make hard to make a payment at that time. i am old and have fought through divorse and lose of business and i don’t feel i need to treated by their customer service reps like i was. dont waste time with them they wont help. its their way or not at all.

  78. Scott August 28, 2012 at 6:58AM

    Not a good experience. Card holder for 6 years. Added an annual fee that they bill monthly so if you don’t overpay you always have a balance that they can charge interest on. Second they will hold payments against your credit line even if you’ve made 100′s of payments on time with no issue. Honestly this should be illegal because it’s random and I think designed to keep people from paying off balances.

  79. amma August 28, 2012 at 6:45AM

    i have this merrick bank card which was a mail offer only once i got approved for capital one .. my credit score wasn’t the best i was def in the process of re building , however its funny that people complain about high interest rates or annual fees,.. you don’t really have much of a choice when you don’t have great credit .. you have to start somewhere . i was initially approved for 7oo. I’ve had the card for about a yr now with good credit history i am up to 1400 limit! yes interest rate is a bit high but all cards pretty much will be if you don’t have a great score! i would def rec this card if you get a mail offer ( only way ) . never had a problem and increases are very frequent i have since improved my score and have quite a few cards and this is the one that increases the most!

  80. CyberCyd August 27, 2012 at 6:22PM

    I haven’t had my Merrick Bank Credit Card for very long, but so far so good. I must say I’m impressed with the expedient customer service on the phone as well as the English speaking personnel that understand what you’re saying. They also don’t leave you on hold for days with that annoying crappy background music. You might get transferred one time at the most to the right department and they come on the line within seconds. I have had a couple of security blocks on my card but when I called them, they took care of it immediately and made the funds available before I hung up the phone. As far as the high interest rates and the annual fee, I can deal with that plus it kind of forces me to carry a lower balance and better budget my spending. Their website is simple and easy to navigate. I’ve had Capital One for almost 10 years and I have to say, when they outsourced their customer service to off-shore reps their company went to the birds. My Cap 1 interest rate is really low like around 8% but if I had to get rid of one card, I’d still rather keep Merrick simply based on the excellent customer service, short hold time on the phone, and efficiency in taking care of minor little problems. The headaches trying to make an off-shore rep understand you, then feeling bad for insulting them and slamming the phone down are almost not worth the low rate or the fact they are one company that doesn’t charge foreign transaction fees. Importance of features varies obviously from one customer to another.

  81. kilo August 21, 2012 at 6:41PM

    I filed BK almost 2 years agoo. I applied for a Merrick Bank credit card (with mail offer). I got approved with 24% APR, zero annual fee, zero account set up fee. I think not bad to start up with.

  82. Jerry July 16, 2012 at 11:16PM

    wow! a lot of horror stories… received a credit card offer, and now I’m not willing to take the risk. what happened to good, honest business practices? these are sad times indeed…

    • Richard October 19, 2012 at 9:26AM

      I don’t know why there is such negativity towards them. I have never had any major problems with them. I have found that in many cases those who post negative things are themselves at fault, especially when it comes to aspects which include payments. They have an online payment system which makes it nearly impossible to miss a payment. You can pay the same day the payment is due or you can set it up to automatically pay each month. The automatic payment process allows for you to pay either a set amount or the minimum due.

      In regards to people with holds being placed on their accounts for payments I also find this interesting since I think they only do that for problem accounts or maybe for new new accounts. They never place a hold on my account, but I have happily been a customer with them for 5 years. During that time my credit limit has tripled. It would be even higher I am certain of that, but there were times where I never used the card for many months, maybe even up to a year. I noticed that they when I wouldn’t use the card it was less likely to get an increase and when I did I was certainly given an increase. I am actively using this account every month to build the limit to $5000.

      I do have their secured card and the only complaint I really have is that they never give the security funds back and they bill the annual membership fee in monthly installments. I would rather pay the fee once a year, hence annual fee. It would be nice if they either gave me my deposit back or gave me interest on it.

    • Dr Hook December 8, 2012 at 10:32AM

      I would say the best of companies will have those who will claim to have horror stories.

  83. Serenity July 16, 2012 at 2:04PM

    Wow.. these comments were very helpful.. Got an offer in the mail from Merrick.. did a little research.. WILL NOT be accepting this offer.. Thanks :)

    • carmen August 8, 2012 at 12:24PM

      I also got an offer today but im gonna decline, not paying $ 72.00 annually for having the card no way !!! for those with poor credit like me I suggest Visa from Capital Bank, they start you with $300 limit and increse you to $500 after 7 months if you pay on time, no set up fees, hidden fees, maintance or none of that bs, i’m very happy with my Capital Bank, cash advances carry a fee of $10.00 not too bad.

      • Mark August 22, 2012 at 10:31AM

        I just applied to a similar offer that has no setup fee and says that they’ll double my $700 line if I pay on time for 7 months!

    • scott March 19, 2013 at 7:39PM

      most are good besides the shady people who dont pay on time..lol

  84. Optimistic July 15, 2012 at 4:05AM

    I have had a Merrick Visa for about 2 years. Was a mail offer that I accepted for an unsecured VISA with no annual fee and and a $1750 limit. Annual APR is 17.45%. Like other people have said, this is a rebuilder card for those with blemishes on their credit record. I charge on this card occasionally and pay it off in full each month. Merrick raised my credit line $400 after the first year. I use my bank for bill pay, so a payment is pushed to Merrick when I have a balance due and I have never had a problem with a payment not being credited in a day or two. Since this is a rebuilder card, it is best to not carry a balance, then it does not matter what the APR is on the card. I have had no problems with Merrick. If however, they instituted an annual fee for this card, I would probably close the account. I have other credit cards that don’t charge an annual fee.

  85. Chas July 6, 2012 at 8:14PM

    Received an offer about 7 years ago when it was hard for me to secure credit. They started me out with an unsecured line of $500. Interest was about 19.45% but this was a rebuilding card and my goal was to not keep a balance but to use frequently. Never really carried much on the card, and paid off monthly. Received credit increases yearly it seems, they always just showed up and I never requested them. Eventually built up to $3,500 limit. Years passed and I eventually was able to secure some good cards from Chase and American Express with low interest rates and great limits. I still keep this card as it’s my oldest account and looks good on credit report. No monthly fees or yearly fees. I still use it for recurring bills (cell phone) and pay it off via automatic bank payment every month.

    They treated me well and I feel I got a fair deal. Sure, they earned interest money from me but that’s what they need to do considering no fees on the card. If it were not for Merrick who knows where I would be now. Currently FICO scores around 765 – 788 and just signed for a nice european auto at 0.9% APR. So you can rebuilt your credit and go from very bottom to top 2% in less then 7 years. You just need to be responsible and use credit wisely and as a tool.

    • Donna August 17, 2012 at 2:32AM

      I have to agree and congrats for rebuilding your credit!

    • Chuck August 29, 2012 at 5:05AM

      In Dec. of 2009 I was told I would have an annual fee, but that there was nothing wrong with my account. I am not sure why some are charged a fee and others not—even on newer accounts it seems that they are not being charged an annual fee. I debated closing it but would affect my FICO score if I closed an account.

      • Darrin March 4, 2013 at 8:50PM

        Do yourself a favor and close the account ASAP. Take the sacrifice now before they hurt you further down the road.

    • Maiysha December 3, 2012 at 7:04PM

      Congrats Chas and you have really just inspired me!!!

  86. Tracey July 5, 2012 at 11:41AM

    I just closed my Merrick Bank Visa credit card account on 7/3/12 because they love to charge late fees any chance they get. I have had this card for 2 years now with a $1500.00 limit. I have received 2 late fees in less than one month. It does not seem to matter to Merrick Bank that I have paid this card off twice. I have cut up this credit card. For anyone thinking about getting a credit card with Merrick Bank, PLEASE DO NOT! You will be sorry.

    • Steve July 9, 2012 at 10:36AM

      Were the late fees justified because you missed the due date? Your post doesn’t make it clear.

    • KawaiiGuyy July 26, 2012 at 12:09PM

      I just have to ask… were you actually late (even by one day) when you were charged the late fees? Or was this a billing error and they charged you these for no reason?

    • Richard August 2, 2012 at 5:06PM

      They do have online payments. You can even set this up to happen on an automatic basis so that you could actually never be late! After 5 years I have had 2 late fees, once was their fault and once was mine. I typed in the wrong account number, which they were understanding about and had seen my history was flawless. Both times I got it resolved without an issue and the fee removed. I am their ideal consumer! I use the technology properly so I have little need to call them and discuss problems.

    • Bob August 6, 2012 at 9:57PM

      Not sure how that is possible, your due date is once a month and you got two late fees in less than a month??? I could see that for maybe a returned payment but even in that case 90% of credit card companies Only charge one or the other, In most cases the larger fee whether that be return check fee or late fee.

    • Dr Hook December 8, 2012 at 10:34AM

      So if you paid the bill on time, there would be no late fees . . .hmm, I’m sorry, I don’t see your complaint as being valid.

  87. Jeff July 3, 2012 at 9:20AM

    I think there great, they were the first card I got that I didn’t have to pay for, no membership or fee’s and they also gave me the highest credit limit, I’ve told all my friends about Merrick bank that were looking for a credit card :-) -Jeff

    • Antijeff October 11, 2012 at 11:08AM

      Not sure if Jeff is biased but his post reads like a political talking point; rife with deception. It is well established here that Merrick likes to charge monthly fees to their customers even longtime customers who have never been late with a perfect payment history have been hit with monthly fees just to have the card. If you want to write a positive post about Merrick it should read like this.
      If your credit sucks and you can’t get a brand name credit card with no fees then consider Merrick because they give cards out generously because they make the money back on late fees, high rates, and monthly membership fees. :)-Antijeff

    • Richard October 19, 2012 at 9:37AM

      I too support them and how they are actually pretty good, they certainly are better than Capone!!!! I have suggested to both my sisters and my niece that they get this card. While I don’t now need a secured card due to my credit score being good enough to qualify for other cards I don’t have the inclination to close the account. Since my account gets paid automatically each month I don’t have to worry about it. Even if I stop using it I will certainly not have to worry about paying it as it will just happen automatically! At some point I do wish they would upgrade my account. I think they should grow as their customers do. Overall I am pretty satisfied with them.

  88. Glen June 20, 2012 at 10:09PM

    I’d like to comment on the Merrick Credit Card. I got cancer and as a result am disabled. I went from a high paying job to disability which is poverty level for a family of one. With that said, my credit score took a tumble. I needed a credit card to begin re-establishing my credit. Yes, the APR is high, the fees are high, etc. But that is what happens when someone is forced to declare bankruptcy. I needed a charge card for emergencies or to book a reservation somewhere. Merrick solicited me and within a year my limit was increased. I pay 10 times my minimum each month and I think this has helped me advance in both my limit with them and also has greatly improved my credit score. I may not beat this cancer and all my struggle to improve my credit score might all be in vain. People complain about the late fee. Guess what? stop being late on your payments. Yes you probably can get a better credit card down the line, but initially, depending on your situation, this is a great card.

    • Richard August 2, 2012 at 5:10PM

      I agree! The only fee I have to pay them is the monthly annual fee.

  89. Michael June 7, 2012 at 11:01AM

    I just got a solicitation from these people, and I had a good laugh. For me, here’s their fees:

    APR: 26.45% (may vary)
    Cash Advance APR: 31.45%

    Setup Fee: $75
    Annual Fee: $48/yr

    Late Payment, Over Limit, Returned Item fees: $35

    Pretty ridiculous for a $550 card limit, imho.

    • susan July 12, 2012 at 3:22PM

      i just got an offer and i took it
      no set up fee
      39 dollar annual
      and 3 dollars a month that goes to next years annual fee which i think is a great idea so when the time comes ur not hit with a 39 dollar payment!!!!

    • Richard August 2, 2012 at 5:16PM

      I would never pay a set up or processing fee, since there are so many more options out there without that fee. I would have laughed too!

  90. kristin June 4, 2012 at 12:27PM

    For those who are upset with the withholding of their available credit…it’s called a payment float and completely legal.

    I worked for a sub-prime credit card company (not Merrick) and the reason they hold the funds for up to 11 days is because a banking institution has up to 30 days to return an item. So they are only holding the funds for less than half the time the bank has to return it. Basically they are protecting their customers from occurring additional fees, if the available funds on the credit card are used and then the bank returns the item that paid those funds your account could then become severally over limit, thus occurring over limit fees along with any return item fees from the credit card company and your banking institution.

    They are also protecting themselves because if an account gets wildly over limit. A lot of times it becomes past due, resulting in even more fees and some people just let the account charge off and the company never sees their money back. The payment float can be placed on available funds for a few reasons. In most cases the first payment made to the account is held, and a few other reasons are making a larger payment than usual, the account is or had been over limit, the account is past due or a late payment had been made. M

    Must keep in mind these cards are designed to help rebuild credit and they actually do as long as you read and stick to your terms and conditions. If your credit doesn’t need rebuilding perhaps these types of cards aren’t for you. Try to get approved for the more premium cards. You are not legally bound to the credit card until you activate and use it, so before activation make sure this is the right card for you and can use it responsibly.

    • SheilaWS November 1, 2012 at 7:34AM

      Perfect explanation. :-) I have a $700 credit limit and I was at the limit. Each month, I had been making my minimum monthly payment. This month, I was able to pay off the whole balance. I noticed that the $698 I paid cleared my account, but only half of the payment cleared my card. I called customer service, and they told me that half was made available for me to use, and the other half is being held for 7 days. The explanation was the same as yours. I made a huge payment after making so many little payments, and they’re holding it to make sure the money is there. I do understand that, but I also never had that happen to me with any other cards. I also just paid my whole balance with capone, and they gave me my whole limit back without holding half or all. It’s annoying, but not too big of a deal. I do have half I can use, and I didn’t plan on spending the whole $700 right now anyways. I can wait.

  91. Ann Marie Fera April 24, 2012 at 10:24PM

    How do I apply for a credit limit increase for my Merrick Bank Visa card?

    • Sonya May 8, 2012 at 1:04PM

      According to the pre-screened offer I received for the unsecured card, if you make your minimum monthly payment (which cannot be returned as unpaid to them or unable to process for any reason) by the monthly payment due date for the first 7 months your account is open they will double the credit line that they approved you for.

    • carrie coleman July 13, 2012 at 7:47AM

      I had to get 2 new tires. I need a 250.00 increase.

    • KawaiiGuyy July 26, 2012 at 12:22PM

      Currently Merrick Bank does not allow consumer initiated credit limit increase requests. Few companies do this anymore, especially in the high-risk segment of the market. If you are on with Chase, B of A, etc. you may have the option to do this yourself. I do know that First Premier will allow you to request an increase once within 12 months time and charges you 25% of the increased amount as a credit limit increase fee (limit of $500 -> $600 = 25% x $100 = $25 fee).

  92. Just Wondering April 10, 2012 at 6:02PM

    Question for all of those that are opposed to Merrick… What credit building company would be better to use than these people? I have received this card as well but I’m not really convinced on accepting. In fact after reading more cons than pros, it’s not worth the hassle. So what’s next?

    • Curious April 17, 2012 at 11:29AM

      I would go with a Capitol 1 card if I were you. They have some that offer rewards… However, they too have a high interest rate and annual fee. The interest rate isn’t as high as The Merrick Bank card but inflated nonetheless. But, if you are trying to rebuild your credit. Capitol 1 is good for that as they report to all 3 credit bureaus and will increase your limit over time if you pay on time, they also offer rewards on some & they have some promotions where they waive the APR for the 1st yr.

      • Richard August 2, 2012 at 5:28PM

        What? They will give you a credit limit increase? Ha Ha Ha. I waited 2 years for a credit limit increase from Cap1. I had excellent history with both them and the credit bureaus during that period. (My score increased 120 points with the bureaus.) I used the account for 7 times the limit over a period of 1 year, 3 times it’s limit in one month alone. I had 2 accounts with them and neither has had increases, except the one they guarantee after 4 payments. I closed one account with them due to this issue. There is no amount of begging I can do or proof I can give them where they will increase my credit limit. I have 3 other major credit cards with other companies that have much higher limits. I have low utilization ratios. Get a credit line increase from them. Ha ha ha ha ha…. You can win the lottery too!

      • kimmyt August 27, 2012 at 10:38AM

        I had a Capital 1 card with a 400.00 limit and my ex- boyfriend got in to a car accident with our only vehicle and we had to rent a car so that i could get back and forth to work, the insurance company of the person who hit him was to pay the bill for the rental car but the info was never submitted from the car rental company instead they billed capital 1 1600.00 and they let the charge go thru. i could not understand how they would allow such a charge go thru on such a small credit limit up until that time I was never late and i paid my balance off each month. well me and the ex broke up and when he got the money from the insurance company I did not see one dime of it. and to this day I would not ever want a Capital 1 card ever again in life.

    • Sonya May 8, 2012 at 1:15PM

      I have a capitol one card and I think they are the best company to go with. They offer secured and unsecured credit cards. My credit score wasnt the worst but there is much room for improvement. I’ve had it since September of 11′ and once you pay on time for the first six payment they automatically give you a credit line increase without you having to request it. Initially my card was only for $300 but after the six months of paying on time it was raised to $500. Just make sure you don’t spend more than about 30% of your credit line per month because that gets your score up. I use mine to pay for gas and then just pay it all off before the due date. Also my score increased by at least 40+ points since I have had it. The other positive is the fee is only $39 annually. My fiance and I are trying to rebuild our credit. However, he was only approved for the secured card but I think he only had to send them $49 for a starter $200 limit.

      • Richard October 19, 2012 at 9:47AM

        You may never get another credit limit increase from Capone again. At least Merrick gives them! Mine has tripled since having the card. My 2 Capone cards have not gotten anything in 2 years. Figure it out. If you are happy paying $39 for an annual fee and you want credit limit increases, don’t go with Capone. If you want a company that will reward you for good behavior, go with Merrick. Yes I am pro Merrick and con Capone, but Capone is just a con anyway.

    • Just Saying June 7, 2012 at 5:43PM

      I think Capital One is a good one to have for credit building. Excellent customer service.

    • Steve July 9, 2012 at 10:50AM

      IMHO, the people who complain, are usually the bad risks who expect being irresponsible with other opportunities of credit to be constantly rewarded with low fee, low interest rate cards.

      • Jackie October 13, 2012 at 11:49AM

        You have no idea what you are talking about. Sometimes credit cards actually suck, and this is one of them. I have excellent credit and am not a bad risk.

      • Dr Hook December 8, 2012 at 10:39AM

        Spot on.

    • KawaiiGuyy July 26, 2012 at 12:17PM

      I have turned my credit from total crap to pristine in the last 5 years and I have had cards from Orchard Bank, First Premier, Bank of Marin, Providian, & Merrick Bank. Out of all of them Orchard Bank seems to be the most friendly and legit. There is no monthly fee (for my accounts) the rate was reasonable (considering the risk) and the annual fee was about half of what First Premier charges. Merrick has consistently had the highest rate of my cards and they will increase your account limit every 6 mo if you do not carry a high balance and make payments on time. Mine is now somewhere around 4K up from $850 3 yrs ago. BUT this can be a serious trap if you do not watch out. Incremental increases like that can lead you to slowly grow your balance even if you are not near your limit. So if you are not good at keeping your balance in check I WOULD NOT recommend getting the Merrick card. Even at my $800 balance that I carry it costs me $25 in fees (annual & monthly, plus interest) just to carry the balance. That is $300 a year just to carry a $800 balance… big :-(

  93. Amelia March 15, 2012 at 2:26PM

    It seems like most of the issues with this card is from people who do not pay their balances off right away. No disrespect but if you charge $100 and can’t afford to pay it back before the next billing cycle then you DESERVE TO GET HIT WITH HIGH INTEREST RATES!

    I have had this card for years, yes the rates are high but you avoid that by not charging more than you can pay back. I have not got hit with the yearly fee yet but if it is only $6 a month I will gladly pay it just to be able to rebuild my credit and get my score back to 700 PLUS! I use it for gas then I pay the card with my payroll check, that way I use it to get the limit increases. Good luck all!

    • Juan Ramon April 5, 2012 at 8:23AM

      I’ve had this card since 2004 and haven’t had a monthly fee or an annual fee. The moment they institute that on my card it WILL be closed. That said, I’ve carried balances on this card off and on throughout the years, but I made sure I pay it off as soon as I can because of the high interest. I remember trying to lower the interest many years ago and they didn’t budge so I resolved myself to not carry a balance at all possible. I initially got this card after I filed for bankruptcy back in 2003 to start over and improve my credit (score).

    • Serina April 10, 2012 at 8:44AM

      My fee is only 4 dollar a month, but they often increase my limit without a request and have lowered my APR only 2 percent but that’s better than nothing.

    • Richard August 2, 2012 at 5:34PM

      Here here. However, after 5 years with them and having rebuilt my credit, I think I should not need to pay the AF and I should get interest on my security deposit! They have been great with me and I have used the account responsibly!

  94. raxelgun March 8, 2012 at 1:30PM

    I got my card in august and have been very satisfied. No fees at all as long as your payment is on-time. Went out of the country called a week in advance didn’t have any problems. Have paid off my balance each month because the interest rate is high but that is to be expected since this company caters to people with bad credit.

    I THANK MERRICK for giving me the chance to rebuild my credit in a respectable manner.

  95. Wayneious March 5, 2012 at 4:05PM

    I used Merrick Bank for a credit card a few years ago.

    Not to rebuild credit but because they are the holder of a business’s credit card.

    When I first received the card Merrick had a yearly fee that was waived with at the first year of card use, as time went on the company started charging a fee for their card from yearly to monthly.

    When they went to a monthly fee where I kept a zero monthly balance with them I then had to worry about a nagging $6.00 monthly fee.

    I personally refuse to own any cards that have a yearly fee associated with the card and when I noted that the card was a monthly fee, I canceled the card.

    When I canceled the card I asked the person closing the account if I’d still need to pay the fee and they advised me I would not and said not to worry about it.

    About 3 weeks later a statement came from Merrick Bank for the card and because the account was closed I shredded the envelope without ever paying attention thinking the account was closed.

    I went away on a vacation and came back only to find out that the fee had gone to collection over two months of no payment of the card fees; this was MASSIVE CRUSHING DEBT OF $6.00.

    As soon as I returned back from vacation I saw the issue and paid off the needed amount but Ol Merrick Back refused to work with me on the situation and would not rescind the negative information.

    It finally came down to a woman in the credit department that flatly said to me ‘We do not and will not EVER rescind a negative report and will ALWAYS update our records to show the negative information on any and everyone’s credit report’.

    I tried to talk with the woman stating that it was $6.00 and it was paid as soon as I returned her reply was this; ‘you agreed to pay the fee and did not pay so we are in no way obligated to help you’

    I knew at that point knew there was no need to waste my breath on her and Merrick Bank anymore and simply set myself up to have negative information reported on me for the next 7 years, that was 2010 and I am still being told that I am a serious credit risk due to delinquent credit infraction on my credit report.

    All for $6.00… Merrick Bank is for me one of the worse credit institutions in existence and anyone that ever asks me for advice about them; I steer them far-far away from Merrick Bank.

  96. Lisa Caron March 1, 2012 at 8:50AM

    I got the card a few months ago and opened it even though the interest rate was high. I needed to rebuild my credit. After only three months and making my payments on time, I paid off my balance in full this last week. I wanted to use the card to buy plane tickets, but the card was blocked and the funds on hold. I called, was told my payment (made on their website) was credited to the account and that my funds would be available in two hours.

    I tried to use it the next morning, having waited to make sure the funds cleared and got declined. I called, the account was still on hold. Here it is two days later and my account is STILL ON HOLD. I called and was told by Shawn the “higher than a supervisor” guy in charge, that my account had a four day hold on it even though the cash had already been taken out of my bank account the day before. I was told “this is in your cardholder agreement, sorry”. I told him that was unacceptable and that I was closing my account immediately. MAKE SURE YOU READ THE WHOLE AGREEMENT BEFORE YOU SIGN UP!!

    • Bob August 6, 2012 at 10:06PM

      It is in your cardmember agreement, I honestly do not know any credit card company who doesn’t do this, It can take up to 7-10 for a bank to return funds EVEN if it has come out of the account. It is for both your credit protection and to protect the bank. It keeps you from Going over your credit limit, possibly having the account closed and reporting Closed by bank on your credit report. A hold on payments is something you should always expect and always plan around.

  97. Mysty Maples February 21, 2012 at 8:06PM

    I am glad I found this blog. I was trying to decide whether to apply for this pre-approved card or not, to use to pay off my debt to the IRS. This card has a $72.00 annual fee for the first year, then subsequent years $6.00/month. It has an $800 credit limit. I have Cap1, Orchard and Direct Merchants and they treat me fairly well. My only complaint is Orchard is the only one with an annual fee. I think I’ll just do a payment plan w/ IRS, at least there is an ending date for that.

  98. Rose February 21, 2012 at 1:42PM

    Do NOT try to rebuild your credit with this company. I received a pre-approved credit app in the mail and figured I’d give them a try. Problem is, I never received the credit card. Oh I got the bills, but not the credit cards. They finally said they would send me another one and re-age my credit account.

    Low and behold, I have NOT received that card either. I am now in a raging fight with them and intend to report them to whatever reporting companies I can find. Not only that, they did NOT re-age the account as told, they reported it “lost/stolen credit card” WITH the late payments on it. To say I am pissed is an understatement. How can I rebuild my credit as they advise with this information on my credit reports. I mean they are a mess thanks to an ugly divorce to start with. I’ll stick with Capitol One. All I have to say is Buyer Beware on this company.

  99. Alicia February 21, 2012 at 12:21PM

    I thought Merrick Bank was a nice bank, but they are not at all. They are what I describe as being modern day “Pirates!” This bank should be under investigation and I am going to make sure someone look into their shady dealings. FOR ALL OF THOSE WHO NEED CREDIT CARDS, STAY AWAY FROM THIS BANK, THEY ARE THE WORST.

    I strongly urged all who have been a victim of Merrick to file a class action lawsuit against them. I tried to do an online payment with a Customer Service Rep, he took my bank information, but wrote it down wrong. They have canceled my account, which I am glad because it was wrong how they have done all, after reading all of the posts. I am going to check with my State Attorney to see if something can be done.

  100. gladys m colvin February 11, 2012 at 2:46PM

    The only complaint I have is you don’t have automated service to pay my bill each month. All my other cards do that, it is a big plus. The mail service is getting bad last month i didn’t get a statement at all hope this is something you will consider.

    • Richard August 2, 2012 at 6:15PM

      They do. I have been using it for about 5 years now. It is in the online payment section, I think. It is there somewhere and I have been using it! You can even attach multiple accounts.

    • kimmyt August 27, 2012 at 11:27AM

      They have online statements and online paying they also have pay stations at a lot of the check cashing stores (check with your area)and the funds are credit to your account within 1-2 buissness days.

  101. AS February 10, 2012 at 11:02PM

    I got a Merrick Visa in 2007. It was a pre-approved application. I loved how my limit would increase with my on-time payments & until recently I would have written about how much I loved this bank.

    A few months ago I fell behind on my payments due to an extended period of unemployment. I contacted them and at first, I was assured that they would help me out. I was put on a payment program that gave me a lower interest rate, a fixed payment (at an amount that I could just make if I was careful with my budget) and in return it closed my account-a term I wasn’t against. However, when I attempted to set up a recurring on-line payment… my woes just began.

    First, I set this up in mid-December… but they tell me later it takes up to 30 days to take affect (I so wish I was joking about this) thus I miss my January payment. I call and demand this to be fixed but foolishly trust them again. In February, I get charged 2 payments & a late fee. My options… have my bank cancel the payment & resubmit it once the money is back in my account. I have decided that once this account is paid off I will never resume my business with them again.

    The last time I had a credit card company treat me like this was Capital One… & once I closed my account I never looked back. I only hope that my story might help someone else. I’ll admit I didn’t like their interest rate… but I was willing to live with as until now… they treated me good. I guess once you begin to have problems… they stop being good to you. That’s how I feel.

  102. BJ January 27, 2012 at 11:35AM

    Also, just a word of advice to others I’ve read here… The Federal Reserve isn’t a regulatory agency, it is THE central bank of the United States. It is mostly private, too. The board of directors are just appointed – with no strings attached – by the government. Also, the Better Business Bureau isn’t a government agency. It is a private company that rates business, and it doesn’t have *any* regulatory clout. It just has “ratings” and can mediate a problem if you don’t want to deal with it yourself. It is no different than calling a friend to help you out, but at the end of the day they can’t do anything more effective than making a call yourself.

    A lot of the complaints on here seem to be trivial things… Fees for mailing out card replacements, bounced check payments (and the fees that come from that), and various other problems.

    The truth is, every bank is going to give you headaches over a bounced check. And a fee for mailing out a card isn’t a rip off, it is a choice the company makes to fund business for handing out credit cards to sub-prime borrowers, knowing it won’t always get the income back.

    I am not all pro-bank here, actually my primary card is with a local Credit Union, but a lot of these rip off reports are trivial at best. If you are with the company for 5 years and they give you an annual fee, then they changed the policy or either you did something wrong (late payment, maybe). If they change the policy, then move to a different bank. But I wouldn’t call it “fraudulent” for them to charge you, it is what banks do.

    All of them are doing the same things these days. I wouldn’t isolate it to being a Merrick Bank issue. The only thing I don’t like is the 20% interest rate they’ve given me, but again it is a company that provides credit to sub-prime lenders. I have a bankruptcy on my record in the past 5 years, so… I’m just thankful I can get a VISA credit card.

  103. BJ January 27, 2012 at 11:18AM

    I’ve been with Merrick Bank for half a year now. My verdict so far is as follows: yes, the interest is high. It is a negative of this card. I personally don’t have any annual fee, so I’m not sure the fees are higher than other banks. But, I actually give props to their customer service. I have dialed the 800 number on the back of the card to ask a few questions since owning the card, and every time I got past the main menu and pressed “0″ it went straight to an agent and didn’t kick me back to an automated system as other banks try to do. Secondly, when someone answered the phone, they were someone who spoke American-Canadian English natively, not with a thick heavy accent or someone who couldn’t understand the language in order to understand my problem. I give BIG props to ANY bank who has support based in North America as opposed to off shore support where they are less able to do the job.

    I can name off an entire list of companies I no longer do business with, namely Capital One, because they have ineffective off-shore call center workers that can’t do the job and can’t even understand you.

    Merrick Bank may have problems with high interest rates, but if they continue to offer better support and VISA cards for those who may have had a few dings on their credit in the past, I don’t see that they are less competitive. All banks are charging crazy fees and interest these days.

    • Evan March 27, 2012 at 3:53PM

      I second the US based customer support, I think they are out of Hicksville NY on Long Island. I called once from Atlantic City, NJ about my card not working, the lady answering the call had the local knowledge to ask if I was trying to use the card for a hotel related charge or a casino one; apparently it made a difference to their fraud detection system. This kind of local contextual knowledge is priceless.

      • SheilaWS November 1, 2012 at 7:47AM

        Hmmmmm, the woman I spoke with today sounded like she was from India, with a VERY heavy accent. I couldn’t understand her sometimes.

  104. sharon January 24, 2012 at 2:28PM

    They are big ripoff I had my card stolen they wanted to charge me for another. It was stolen.

    • Bob August 6, 2012 at 10:11PM

      It cost money to make and mail a credit card. And as many Lost stolen reports they get a day it makes sense… Yes it was not your fault it was stolen, but it wasn’t the banks either. It cost over 100 dollars to open a new account, and that’s what you are doing when you get a new card.

    • SheilaWS November 1, 2012 at 7:48AM

      I agree with Bob. Even my own personal bank charges a fee for a lost or stolen debit and credit card. It’s standard.

    • Dr Hook December 8, 2012 at 10:43AM

      So they are suppose to supply another card (with the incurred costs) for free??

  105. bulldog070303 January 3, 2012 at 11:47PM

    Y’all complaining about the Merrick Bank Credit Card need to change your payment method. I am with Chase Bank and I electronically transfer the cash from my bank account to Merrick Bank. I NEVER use their website to pay my bill. It posts instantly every time because they have no choice. The money is sent to them from CHASE not submitted to Merrick to be withdrawn from chase. I do 1 day transfer which allows me to wait til the 8th of the month because my payments due on the 9th(unless those days are on the weekend in which case it would be the previous Thursday for the Friday before the due date).

    Try getting a better bank (Chase would be my recommendation) and do electronic bill pay thru them instead of using snail mail or Merrick’s website and you’ll NEVER encounter a late fee.

    Have never had an issue with this card ever. I cut up my other 3 cards and threw them in the trash. I exclusively use my Merrick Bank card now.

    • Trying to figure it out June 15, 2012 at 12:06PM

      Thanks for the tip Bulldog!

  106. Rick December 21, 2011 at 5:08PM

    I have had a Merrick Bank unsecured card for 6 yrs and have NEVER missed a payment nor EVER been late….I just found out my APR IS 28.45%. I had NO IDEA I was paying that kind of rate. ( they make it almost IMPOSSIBLE to find it on their electronic statement, now I know why too) I asked for a lower rate and was told by customer service there is no way to even request this. I also found out they do not have any way to contact them by email!…even on my electronic statement!!

    I am paying this off as fast as I can!!!!!!

  107. Dana December 13, 2011 at 1:10PM

    I received an offer for a Merrick Bank Visa, but needed more info. Thank you, ALL the posted comments. The information was extremely helpful. I decided to NOT apply for a credit card.

  108. Frank December 9, 2011 at 8:28PM

    There are 160 complaints so far about Merrick Bank’s credit cards at Ripoff.com alone. Plus all the complaints here and elsewhere on the web. Incredible. How does this company manage to stay in business after ripping off so many consumers for so long?

    Have they already been reported to the FTC or the Fed Reserve? And who actually regulates them, does anyone know?

  109. M Bowden November 26, 2011 at 1:24PM

    I got a Merrick Card. 1. The fourth month they said I was late and charged $25.00. I proved to them I was never late. Deducted the late fee. Two months ago, my payment was credited to my account, then they said my bank had returned my check, BS, I have never had a returned check. I have continued to make timely payments, but they continue to hound me for the so-called missing payment. I told them they need to clear it up, they credited my account, I have had nothing from my bank showing any returned checks. Merrick Bank can’t even show me proof about the returned check. So who stole my check???? I’ll pay them off, maybe, but never again. They are thieves.

  110. Jay November 10, 2011 at 1:27PM

    I have been a long time customer with no annual fee until a couple of years ago. then I received a notice of annual fee being added. I was not happy, but continued to use the card because it was convenient to charge my Geico insurance payment. It was directly transferred to my account and I originally figured if they had a relationship with Geico, one of the Warren Buffett companies, that was good enough for me. then I noticed that it took longer for my mailed payment to reach them in time to avoid the late charge. In October 2011, I mailed the payment on Oct. 5th. It was due on Oct. 14, but they claim they did not receive it until past the due date. It cleared my bank on Oct 24. I read several banks in Utah are being sued for allegedly not posting payments in a timely fashion. I am researching whether Merrick is one of those listed. I called the bank on Nov. 1 and cancelled my account. I have better terms with other banks’ credit cards I use as my credit rating is excellent.

  111. Ryan October 25, 2011 at 11:54AM

    I’ve had a card from Merrick Bank card for almost 2 years. The limit is so small ($300) I had to use my debit card for almost all purchases. Recently I got an AMEX card with a 10k limit…yet Merrick still won’t up the limit on their card. 0% utilization, paying in full each month, and having perfect credit (since some mistakes about 3.5 years ago) hasn’t changed their minds. Thanks for the credit history Merrick, but I might not be around much longer. They haven’t done me wrong, but they certainly aren’t that accommodating.

  112. maria October 14, 2011 at 4:42PM

    Merrick bank is the worst rebuilding credit card I have ever gotten. I made an electronic web ach payment to them on the 10th of the month which showed that the payment was posted to Merrick credit card on the same day… although it did not reflect on my available credit. The payment posted to my bank account on the 12th of the month. I looked at my merrick account and still noticed on the 15th of the month that my available credit was still not reflecting the payment that was made. When I contacted Merrick bank to see why they havent credited my payment to my available credit after the payment cleared my bank account, the customer service representative (extremely rude), stated that they have the right to hold the funds for 11 days?! Its completely wrong because the payment was clearly pulled out of my checking account and posted to Merrick credit card, they have absolutely no right to not to credit the funds to the account if it literally was reflecting it was already taken out of my bank account. So merrick credit card customers beware… even though you have a good payment history with this bank, always made your payments on time, never bounced a payment… They Still Have The Right to Hold Your Funds… For up to 11 DAYS!!! AFTER THEY TAKE THE MONEY OUT OF OUR BANK ACCOUNT.

    • Lisa Caron March 1, 2012 at 9:00AM

      Right there with you Maria…see my post March 1

  113. Tim October 14, 2011 at 2:35PM

    F#%k merrick bank its that simple.

  114. Richard B September 27, 2011 at 12:40AM

    I have had a few issues with them, but they were all handled effectively when I was able to talk to the right person.

    A year ago they closed my account, saying that I was a higher credit risk since I had opened up 2 new MasterCard accounts. (These two limits were less than the security deposit I had with them.) I was initially told that even though I had been with them 3 years and had never made a late payment or even gone near my credit limit, there was no way to reverse the decision. Well I did get it reversed. I then had an issue with a payment that was a problem with their computer system, since I had added a secondary payment source. I tried to clearly explain that I knew the problem was not my own, but the CSR was not going to believe me. I took some time and got it worked out. I then made a mistake and inputted the wrong account number by 1 digit after this got corrected and even that got taken care of. (I probably would not have made that mistake in the first place, as I had already this step, but had to redo it due to their computer programming issue.) I got everything taken care of with a little patience and care, I also did not take the CSR’s answers as being final.

    I do like the card, I do have fairly good interest rate, I am happy for them helping me to go further and get cards without a security deposit. I do not like the monthly fee instead of an annual fee, this could be a benefit if they report it as usage to your credit file. The benefit here is that a 0% usage of your available credit reports lower than 1% to 20%. I will have to make a choice at some stage, since they do say they will never return your security deposit. After 4 years with this card, I think I have proven myself. At the 5th year if I have a large credit line with another bank, I probably will have to simply move on and get the security deposit back.

    I already have 2 rewards cards and this will have to a consideration too.

  115. PJ September 23, 2011 at 6:30PM

    I was really happy to get an unsecured Visa card with Merrick while I am rebuilding my credit after my irresponsible youth. My terms came with a rather small annual fee compared to the other cards I have that are also intended for people rebuilding. The other plus was a much larger limit from day one. The BAD/UNUSUAL occurrence that I have been encountering a lot is the unexplainable length of time for my payments to process. My 5 other cards process my payment within a day or two, but Merrick Bank for some strange reason can take up to 10 days. Very shady. I never mail my payments and never have, they are always paid through my account on their website. You will see they deduct the money from your bank account immediately. So they take it within moments. However, dont expect it to actually be applied for what feels like a lifetime in a credit card billing cycle. All in all, I make big payments randomly all the time, never have been hit with a late fee, and appreciate the opportunity to have this card at all.

  116. DeeDee September 22, 2011 at 11:09AM

    I totally agree w/Bobbi. I’ve had this card for years. Then suddenly the last two months for some reason they don’t get my payment on time, and charge me late fees, when I have mailed it “way ahead of time”. Ticked me off. I had been thinking about transferring my balance to an interest free charge card, and after this late fee business, decided to go ahead with that. I told someone in customer service that I was going to transfer my balance to another card. I still had to mail in a payment to them, so I post dated a check, and mailed it in “way ahead of it’s due date”. (the date on check was dated before payment was due). Well .. guess what? For some reason my mail got to them sooner than it had the last two months, and they electronically deposited my check long before the date I had put on the check. I am so ticked off about this. Do I have any recourse?

    • Jessica November 9, 2011 at 10:27AM

      I have had me card for two months, set up my payments on line with my checking. they took Oct. payment and a additional payment I made out with no problems. Made my payment for November and they are saying that I entered a additional number in bank account number when I clicked on the same account they successfully was able to remove fund from before. I am fitting with them now to have the late fee and return item fee removed. Unbelievable. Is this some type of scam going on?

    • Lisa W. November 14, 2011 at 3:45PM

      Contact the Better Business Bureau and report them…

    • lee June 12, 2012 at 5:52PM

      You cant post date a check, and if you do the person or company accepting it has no obligation to wait until the post dated date to deposit or cash it.

  117. Spanky September 21, 2011 at 4:49AM

    After going through personal bankruptcy, I didn’t have many options where credit cards are concerned, so when I received Merrick’s “pre-approved” offer in the mail, I took it. They started me with a $3K limit. The current interest rate on outstanding balances is over 24%, so needless to say, it encourages me to keep the dang thing paid up. As for customer service, my experience has been good; I had a false charge show up a couple of years ago, and they worked with me to get it all straightened out. I may drop the card someday because of the high interest rate, but all in all, Merrick has been a good experience for me.

  118. Joslin H. August 29, 2011 at 2:03PM

    My husband and I both had separate credit cards with with Merrick Bank. We both had some credit issues in the past, but have steadily worked on repairing them. One of our cards had a $1,000 credit limit and the other had a $1,250 limit. We have consistently made payments on time and on several occassions have paid them off, used them and paid them off again. Last Friday I paid both cards off (a total of $2,000). When I checked my husband’s account today, there was a $23.00 interest fee tacked on the account. We called them and asked them to waive the fee because clearly the payment and interest charge crossed electronic paths, considering that I paid the full balance according to the banks own website. Not only wouldn’t they waive the fee, but they were very rude and condescending on the phone…not only customer service reps, but supervisors as well. They were willing to lose both of our business over $23.00…and so they did. We both closed our accounts and vowed to let others know that you mean absolutely nothing to this bank. They have horrible customer service and I would rather ding my credit score than to give this company another dime. Thank you, Merrick Bank for showing me your true colors. I wonder if the owner and CEO’s know that their low-level employees are losing them thousands of dollars in business, and even more in potential future business over $23.00. Well, they do now.

    • Roy Martinez May 24, 2013 at 7:51AM

      I agree

  119. Tony A. July 29, 2011 at 10:00AM

    Well, I need to rebuild my credit score after heart illness incapacitated me seven years ago, and Merrick is the only way I can immediately start the process. Sure, they’re charging me fees which they deduct from the starting $550 credit limit, but I’m going to pay that right back no problem on the day I receive the card. From there it’s strictly for getting movie tix, renting DVDs, and paying magazine subscriptions. Other things like e-books for my Kindel I can to with Amazon K-cards. When I’m up in my score, I’ll move on to another card with lower rates and fees, but for now, I’ll do what is necessary and keep it simple. I’m well past the dreaded spending spree stage. That’s why credit card hawks are no longer allowed to recruit on or near college campuses. Students are big-time spree spenders!

  120. mike t July 10, 2011 at 8:19PM

    p.s. f@#$ geico too after being a loyal customer for 5 years they would send me to a sub prime company. im one of the 40 million now geico f@#$s

  121. mike t July 10, 2011 at 8:16PM

    f@#$ merrick bank i didnt even want them for a credit card company. i had geico credit card. with 1000 limit.. somehow merrick got my account after geico dropped their credit card program. they droped my limit to $300 even though my balance was $640, then they want me to pay my overbalance with extra fees for being over balance in the first place then i saw my interest go from 14% TO 23% IN THE SAME BILLING PERIOD. so now my merrick bank card is in collections. and i insure with allstate. f@#$ merrick bank.

  122. bobbigoldberg July 10, 2011 at 12:58PM

    have had repeatedly mailed payments in a timely fashion!!All of my other credit card payments from other companies have been posted for payment.
    For some reason this card seems to process my payments after the required due date so they can charge me a late fee!!What is up with this practice!! I am going to make a payment way in advance to stop this silliness!!!

  123. Susan February 18, 2011 at 7:50PM

    I have had a Merrick Bank credit card with a $1500 credit limit for over 3 years. I originally chose this card due to a business bankruptcy and divorce 5 years ago in order to rebuild my credit along with 3 other high risk lenders: Orchard, Chase and Capital One. In the past 5 years, I have also purchased a car and have owned my home for 12 years with 5 years of on time mortgage payments. My credit score has steadily improved due to on time and more than minimum payments. The other 3 credit cards have consistently lowered my interest rate and raised my credit limit which is what one would expect from a long term credit relationship. Merrick Bank either will not or cannot, regardless of how high in the food chain you go, reduce the interest rate on your credit card based on your history with them, in order to foster a long term relationship with a client. My interest rate is and has been 24.45. Speaking to a customer service rep and a supervisor makes no difference. You screwed up, you pay. Regardless of how long your history is with Merrick Bank and how well you pay, they will not reduce your interest rate. Once you pay off your card with Merrick, you will have to make a choice: terminate the card and take the hit to your credit score for short term or use the card and pay it off monthly risking an annual or monthly fee. My card is almost paid off. I will take the short term hit because ethics and long term relationships matter to me. The other 3 high risk credit card lenders: Orchard, Capital One and Chase have rewarded me with reduced interest and increased credit limits. I will reward them with my continued customer loyalty.

  124. 60Libutti February 7, 2011 at 2:30PM

    Cannot fault folks for wanting to blame someone for the turmoil.

    • real April 12, 2012 at 2:16PM

      I agree.When the bad far outweighs the good, makes you wonder.

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