2013 MasterCard Concierge Service Review

Posted by CreditCardGuru

As I discussed a couple weeks ago in my post about all the excellent MasterCard benefits, one of them is concierge service which is included on their World and World Elite tiers.

World MasterCard logoBut how does this service measure up to the competition? I think the results of my review will surprise you!

I used my Chase Ink Bold (in the World Elite version) but you can use any qualifying MasterCard to make a concierge request. Don’t have one? Here is my favorite that I highly recommend.

You can call the general benefits phone number which is 1-800-MC-ASSIST (1-800-622-7747) and they can transfer you to the department. Or alternately, and for your convenience, here are the direct MasterCard concierge service phone numbers:

  • If you have a World MasterCard the number is 1-800-336-6420
  • If you have a World Elite MasterCard the number is 1-888-314-5133

When you call, they will verify your MC credit card account and then you can make your request(s).

These are not your run-of-the-mill customer service representatives. The two ladies I spoke with were both Americans and highly competent in their knowledge. It was obvious to me that MasterCard is using top-notch talent.

Test: Find a specific new vehicle for sale

  • Mercedes GLK350
  • Either 2013 or 2014 model year
  • Within 100 mile radius of Manhattan Beach, CA.
  • Can NOT be black, white, or silver. Open to all other colors.
  • Lane Tracking Package and Parking Assist Package are required.
  • Prefer, though not required, one with as many “bells and whistles” as possible.

I placed that call on Friday. I told them they could take a couple days, no rush. Come Monday, I had an email with the answer…

Dear Michael,

Thank you for your request. It has been my pleasure to research Mercedes GLK350 within 100 miles of zip code 90266. I am delighted to offer you the following options that most closely meet your requirements.

Option #1

New 2014 Mercedes-Benz GLK350 2WD
Price: $50,010
Color: Pebble-Grey
13 miles from ZIP code 90266
Mercedes-Benz of Beverly Hills
Website: bhbenz.com
Phone: 888-852-5074

Options Installed: Heated Front Seats, Interior Ambient Lighting Package, Keyless-Go, Lane Tracking Package, Multimedia Package, Premium 1 Package, PZEV Emissions

Option #2

New 2014 Mercedes-Benz GLK350 2WD
Price: $50,915
Color: Dolomite Brown
93 miles from ZIP code 90266
Mercedes-Benz of Escondido
Website: mbescondido.com
Phone: 877-632-0659

Options installed: ABS And Driveline Traction Control, Airbag Occupancy Sensor, BabySmart Childseat Sensor and Rear Child Safety Locks, Curtain 1st And 2nd Row Airbags, Driver Knee Airbag and Driver And Passenger Pelvic Airbag, Dual Stage Driver And Passenger Front Airbags, Dual Stage Driver And Passenger Seat-Mounted Side Airbags, Electronic Stability Control (ESC), First Aid Kit, mbrace2 Emergency S.O.S, Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners, Side Impact Beams, and Tire Specific Low Tire Pressure Warning

 Please let me know if you would like to look further out or have any further questions. I can be reached at 888-314-5133. I will be available Monday thru Friday this week from 7AM-3PM EST to assist you.

 Have a wonderful night.

 At your service,

Colleen

Concierge

Thank you for using your Ink from Chase World Elite MasterCard. Please keep in mind that your Ink from Chase Concierge is available 24/7 to help you with one of the most valuable things in the world: your time. More time for you to do what you wish – spend it with your family, on vacation, or just simply relaxing.

I did a similar vehicle request with my now cancelled $595 annual fee JP Morgan Palladium Card (which was a Visa Signature) and World MasterCard’s concierge not only matched that level of service, but it actually exceeded it since I received the answer faster and the information provided on the vehicles was more thorough. I know for a fact this requires some manual legwork, because the Mercedes website has a limited ability when it comes to searching for specific options on vehicles.

I’m actually quite impressed and will start using the concierge service from MasterCard from now on 100% of the time.


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Editorial Disclosure: The editorial content on this page is not provided by any bank, credit card issuer, airline or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author's alone, not those of the bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

2 comments... read them below or add your own

  1. WC February 17, 2014 at 12:39PM

    I really enjoyed this post. The issue I am finding is that the MC World Elite number goes to Chase Ink Bold line. Plus with the GM World Elite Mastercard it appears that the number on back of card is Capital One, then there is a separate number online for the Concierge (still goes through cap 1 first it appears) and then a number in the luxury portfolio (MC World Elite Hotel collection) that when you call states you should call the card concierge number first as they have no way of verifying you are entitled !

    Bit of a runaround and hassle compared to Visa Signature concierge I am finding right now.

    Any insight on this or other numbers to try >

    Thanks

    WC

  2. Concierge October 7, 2013 at 4:10AM

    Thank you for your request!

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