As I discussed in blog post about all the excellent MasterCard benefits, one of the most valuable is the concierge service which is included on their World and World Elite tiers.
But how does this service measure up to the competition? I think the results of my review will surprise you!
I used my Chase Ink Bold (in the World Elite version) but you can use any qualifying MasterCard to make a concierge request. Don’t have one?
You can call the general benefits phone number which is 1-800-MC-ASSIST (1-800-622-7747) and they can transfer you to the department. Or alternately, and for your convenience, here are the direct MasterCard concierge service phone numbers:
- If you have a World MasterCard the number is 1-800-336-6420
- If you have a World Elite MasterCard the number is 1-888-314-5133
When you call, they will verify your MC credit card account and then you can make your request(s).
These are not your run-of-the-mill customer service representatives. The two ladies I spoke with were both Americans and highly competent in their knowledge. It was obvious to me that MasterCard is using top-notch talent.
Test: Find a specific new vehicle for sale
- Mercedes GLK350
- Either 2014 or 2015 model year
- Within 100 mile radius of Manhattan Beach, CA.
- Can NOT be black, white, or silver. Open to all other colors.
- Lane Tracking Package and Parking Assist Package are required.
- Prefer, though not required, one with as many “bells and whistles” as possible.
I placed that call on Friday. I told them they could take a couple days, no rush. Come Monday, I had an email with the answer…
Thank you for your request. It has been my pleasure to research Mercedes GLK350 within 100 miles of zip code 90266. I am delighted to offer you the following options that most closely meet your requirements.
New 2015 Mercedes-Benz GLK350 2WD
13 miles from ZIP code 90266
Mercedes-Benz of Beverly Hills
Options Installed: Heated Front Seats, Interior Ambient Lighting Package, Keyless-Go, Lane Tracking Package, Multimedia Package, Premium 1 Package, PZEV Emissions
New 2015 Mercedes-Benz GLK350 2WD
Color: Dolomite Brown
93 miles from ZIP code 90266
Mercedes-Benz of Escondido
Options installed: ABS And Driveline Traction Control, Airbag Occupancy Sensor, BabySmart Childseat Sensor and Rear Child Safety Locks, Curtain 1st And 2nd Row Airbags, Driver Knee Airbag and Driver And Passenger Pelvic Airbag, Dual Stage Driver And Passenger Front Airbags, Dual Stage Driver And Passenger Seat-Mounted Side Airbags, Electronic Stability Control (ESC), First Aid Kit, mbrace2 Emergency S.O.S, Outboard Front Lap And Shoulder Safety Belts -inc: Rear Center 3 Point, Height Adjusters and Pretensioners, Side Impact Beams, and Tire Specific Low Tire Pressure Warning
Please let me know if you would like to look further out or have any further questions. I can be reached at 888-314-5133. I will be available Monday thru Friday this week from 7AM-3PM EST to assist you.
Have a wonderful night.
At your service,
Thank you for using your Ink from Chase World Elite MasterCard. Please keep in mind that your Ink from Chase Concierge is available 24/7 to help you with one of the most valuable things in the world: your time. More time for you to do what you wish – spend it with your family, on vacation, or just simply relaxing.
I did a similar vehicle request with my now cancelled $595 annual fee JP Morgan Palladium Card (which was a Visa Signature) and World MasterCard’s concierge not only matched that level of service, but it actually exceeded it since I received the answer faster and the information provided on the vehicles was more thorough. I know for a fact this requires some manual legwork, because the Mercedes website has a limited ability when it comes to searching for specific options on vehicles.
I’ve been very impressed and plan to start using the MasterCard concierge program 100% of the time going forward.