Eddie Bauer Credit Card Review: It’s Misleading

Eddie Bauer storeUnless you can get one that operates over a major payment network like Visa or MasterCard, most store cards are a terrible deal.

Why? Because you can only use them one place.

However if they have a good enough of a rewards program –AND– you spend a lot on a regular basis at that retailer, then they might be worth it.So how does the card from Eddie Bauer stack up? Does this one belong in the “apply” or the “avoid” category?

How the rewards program REALLY works

When you see the application for the Eddie Bauer credit card, it sounds enticing…

“Earn 5% in Rewards for every $1 you spend”

And the Eddie Bauer Gold Card sounds even more lucrative…

“Spend $750 in a calendar year, and earn 8% in Rewards”

But before you sign on the dotted line, you need to realize it’s probably not what you think.

Eddie Bauer Friends is the name of their rewards program and you do NOT need their credit card to participate. It’s a store loyalty program, like a CVS ExtraCare and or Best Buy Rewards Zone. Anyone can signup for it and start earning points.

Those who participate in the Friends program without their credit card earn 3% on purchases. If you have their store card, you only get 2% additional (so 5% total). You’re not getting 5% additional like the marketing seems to infer.

And even if you spend $750+ per year to qualify for the “Gold” tier, you’re still only getting 2% from their credit card. The other 6% (for 8% total) comes from the Friends program, regardless of whether or not you have their card.

Is this misleading? I would say so.

In fact, I dissected the fine print from the online application and FAQs on their website and still didn’t find this explained anywhere.

It wasn’t until I called their credit card customer support phone number (at 1-800-426-8020) and waited on hold for 12 friggin’ minutes to speak to someone. Then I found out the truth. When I said it was misleading, the rep also said she “agrees” with me.

So even Eddie Bauer’s customer service agrees it’s misleading? Wow. That says a lot!

Translation: The card only earns 2% at their store

Basically what it comes down to is this: If you apply for their card to earn rewards, you’re only earning 2% extra.

That’s hardly worth it, considering these caveats:

  1. The Eddie Bauer store card can only be used for shopping with them. It’s good for nothing else.
  2. Regular credit cards from banks earn you rewards on the total purchase price. However with EB, they exclude what you pay for sales tax and shipping. Question #24 on their FAQs says this…question 24
  3. The interest rate is excessive. As I write this review, it charged a ridiculous 26.99% APR. Being that it’s from Comenity Bank, I can’t say that I’m surprised.
    APR on Eddie Bauer account

A better idea? Get a major credit card that earns rewards worth 2% on every purchase you make, everywhere. I’m talking about the new Barclaycard Arrival World MasterCard. You just can’t beat it for rewards.

This review was written or last updated February 2016

The responses below are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Typo above..not 24000 but 240.00

This is a terrible card and I don’t recommend it to anyone unless they absolutely LOVE Eddie Bauer and frequently shop there AND can pay off their balance on the card each month. If you miss the deadline for ONE payment, they will deliberately drop your credit limit to meet your current balance- Then charge you not only a late fee but an over the limit fee once the late fee and interest is assessed. They are shysters! I had a 640 dollar limit on my card with a 240.00 balance and they dec. my credit limit to 24000 in one month because I was 12 days late paying. Keep in mind that this truly was an accidental oversight on my part and I had not been late for a payment for over 3 years and I always paid at least 3 times the min. payment due. Commenity Bank is horrible. Stay away from them!! I don’t intend to use this card since most of their products are cheap and poorly made and so, they will most likely cancel it or give me a huge increase in order to tempt me to use it.