Cardholders Rank Credit Card Issuers

Consumer Reports magazine ranked credit cards by issuer. The ratings were based on cardholders’ experiences they’ve had with fees, interest rates, and customer service.

There were 21 major credit card companies ranked and the major ones are displayed below…

A few of the company’s rankings are about where you would expect them, but a couple are a surprise. Not many people have heard of USAA – a credit union for the military and their families. The second highest was Naval Federal Credit Union. The nation’s highest ranked major creditor was American Express (who happens to be one of our advertising partners).

Among all issuers, the problems cardholders most complained about were customer service and excessive late fees.

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I would have thought Bank of America would be at the very bottom!