Capital One Venture Credit Card Review

Posted by CreditCardGuru

Be informed: Not all travel cards are created equal. Below are things to know about the Venture card and why it’s different.

Since making its debut several years ago, you have no doubt seen a number of commercials touting the Capital One® Venture® Rewards Credit Card. So were those visigoth’s right? Should you rush to complete an application or is this card just typical advertising hyperbole?

Admittedly, 2 miles per dollar sounds a bit too good to be true and there would seem to be a catch somewhere. But after completing a thorough review of the card and gathering feedback from forum members here are five major takeaways:

#1. The double miles are the real deal

It’s neither hype nor are any tricks buried in the fine print. With the Capital One Venture you really do get 2 miles for each dollar spent. There’s no cap or ceiling on this – you get unlimited double miles no matter how much you spend. Card issuers are notorious for burying caps on lucrative-sounding reward levels in their terms and conditions and it was quite refreshing to see that this was the real deal with no caveats – that’s pretty impressive.

#2. It’s like earning 2% on everything you buy

This is how the Venture rewards program works: Each mile you earn is worth $0.01 towards a travel purchase. Examples:
how much Venture miles are worth

Since you are earning 2 miles per $1 spent on the card, this means you are earning a whopping 2% rebate when you use your miles for travel purchases.

The nice thing about this system is that you have the freedom to buy reward travel on your own, from wherever you want. For example, you could purchase a discount ticket on Spirit or Southwest Airlines a flight or a book a hotel room through Hotwire. Just charge that purchase to your Venture card and afterward, you can redeem your points to offset that eligible purchase.

#3. There are no foreign transaction fees

When you make purchases outside of the US, just about every card on the market will sock you with a foreign transaction fee. It’s usually around 2-3% of the purchase price.

On one hand you want to use your credit card while traveling because it’s much safer than cash – but on the flip side – if you have to pay that 2-3% surcharge, the cost vs. benefit is a major dilemma. But with the Venture card you won’t encounter that predicament, since there are no foreign transaction fees.

#4. It comes with a number of benefits

As a Visa Signature card, you get a number of cardholder perks including an extended warranty program, travel accident insurance, a free 24/7 phone concierge service, and others. The application page goes over the details/rules for each benefit.

#5. There are 2 different Venture cards

Although the commercials tend to be for the double miles version, there are actually 2 different types depending on your needs:

  • Capital One® Venture® Rewards Credit CardCapitalOne VentureThis is the more popular offer because it allows you to earn 2 miles per dollar. The annual fee is $59 but it’s waived for the first year. If you apply now you can earn 40,000 bonus miles (equal to $400 in travel) when you spend $3,000 on purchases within the first 3 months.
  • Capital One® VentureOne® Rewards Credit CardCapitalOne VentureOneThis is a no annual fee version which gives 1.25 miles per dollar spent. Reviews from forum members have said its customer service and benefits are just as good as the $59 version. If you apply now you can earn a one-time bonus of 20,000 miles (equal to $200 in travel) once you spend $1,000 on purchases within the first 3 months. With this one you get 0% intro APR on purchases until August 2015 (11.9%-19.9% Variable after that).

Verdict?

The Capital One Venture credit cards definitely deliver. Even if you prefer other cards for special categories of spending, on all other purchases (which usually make up the bulk of your spending) there’s a good chance you’re only earning 1%. So having a card that can earn more than that is a no-brainer.

But which one should you get? Well we created this graph comparing the Capital One Venture vs. VentureOne, so you can see where the break-even point is…

Capital One Venture vs Venture One

Once you’ve spent $7,866 the value of your earned rewards (assuming you redeem them for travel) will be worth the following:

Venture: $157.32
VentureOne: $98.32

The difference between the two numbers is $59… the same amount as the annual fee for the Venture. So as long as your annual spending will be more than $7,866 (average of $656/month) it makes more sense to get the $59 Venture. If you spend less, go with the no annual fee VentureOne card.

Capital One Venture RewardsEarn 40,000 bonus miles when you spend $3,000 on purchases in the first 3 months. $0 intro annual fee for the first year; $59 after that.

Capital One VentureOne RewardsEarn 20,000 bonus miles when you spend $1,000 on purchases in the first 3 months. 0% intro APR on purchases until August 2015 (11.9%-19.9% Variable after that).

This review was written or last updated June 20, 2014


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Editorial Disclosure: The editorial content on this page is not provided by any bank, credit card issuer, airline or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author's alone, not those of the bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

77 comments... read them below or add your own

  1. Rick July 13, 2014 at 9:47PM

    Wow. I signed up 2 months ago for the spend 2k/20,000 pts and they’re offering 3k/40,000 pts. I just called to see if they could upgrade my offer (I haven’t passed the 3 months yet) I hope they respond well in 4 days…

  2. Leanne July 8, 2014 at 7:07AM

    Has anyone had any experience w/returning an item whose purchase you had redeemed miles on? I’ve had the card for a year, and have been weekly paying for a Disney vacation for much of that time ($100/week or so), which has made it easy to frequently use the purchase eraser tool, and I’ve probably “erased” about $500 in purchases or more, so far. Here’s the issue: I’ve just discovered I can save some $$ by changing my reservation w/Disney, but that requires cancelling the res. I’ve been paying for, refunding to the card, then repurchasing the trip on a new reservation. I know that’s a lot of details, but I’m trying to wrap my head around what might happen, since all of those purchases I “erased” will be refunded to the card. It’s possible nothing will happen other than I’ll lose 6000 points, then get 6000 points back when I pay for the new reservation, but the question struck me in the middle of the night and I had to ask! I just don’t want to see some $500 “fee” pop up because the erased purchases are now REALLY erased! You know what I mean? I’m overthinking this, I’m sure…but saving $275 w/Disney only to somehow have to pay more elsewhere is NOT my idea of a good time!

    • Paul W August 11, 2014 at 7:03PM

      I did the same thing. All they do is subtract the reward miles from your reward balance based on the refund. So they would only take 550 miles away and be done with it. It’s ok if you don’t have enough miles in the balance, it just goes into a negative balance and you can bring it back up with future purchases.

  3. Kim July 7, 2014 at 6:49PM

    I recently was approved for the venture one card. Can I use this card wherever VISA cards are accepted?

  4. toby July 1, 2014 at 5:43PM

    Very disappointed with service. Was told by two representatives that my three months of spending the $2000 to get my 20,000 miles would begin when I activated my card. I needed to wait to get additional cards as well as make some travel arrangements. Before I activated the cards I decided to check one more time and told NO, the program began when I was approved. Capital One did nothing to rectify the fact that I was given incorrect information. I am now going to cancel the cards and go with Barclays.

  5. Nick June 25, 2014 at 10:47PM

    Can you redeem the miles for either the Capital one Venture card or the Barclaycard for Gas? Does gas count as a “travel expense?”

  6. Julienne June 3, 2014 at 5:01PM

    I have a lot of cards with capital one always pay on time never late and they turn me down for this card put GE capital gave me a card and that’s who gets my buisness gonna pay off all my capitalone cards and get rid of them!

  7. Mira May 31, 2014 at 10:22AM

    So I have a question. I’m sure someone has probably answered this already in the comments but honestly I’m on a time budget right now before I have to go to work so I’ve got to make this quick. I have a very limited credit history because I’m young and have only had a credit card for a few years. My credit score is a 710 and I always pay my bills on time. I would like to get either the venture one or the venture card because I am moving abroad and I need a credit card that will have NO foreign transaction fees and where I am going you do not want to carry tons of cash on you. I have heard awesome things about Capital One so I feel they are the best choice. However because of my limited credit history I’m not sure if I’ll be qualified for the card. Has anyone with limited credit history been successful getting this card?

  8. Mike May 23, 2014 at 8:03PM

    Question, if I purchase a airline ticket for $500, then redeem venture rewards 50000 miles for that purchase. Do I still get the 1000 miles earned for the $500 purchase or are they erased also.

  9. Jacob May 1, 2014 at 6:09PM

    Deceptive, dishonest!!!
    I have Capital One Venture card. I got it because it offers commission free currency conversion for foreign purchases. This is what happened today. We were buying an airline ticket online in Euros and tried to pay w/ an Amex Delta card. It also offers commission free currency conversion for foreign purchases. The charge after conversion came to $112, but the transaction did not work for some security reason, so I switched to Capital One card, which worked. However, the charge came to $120, even though the original amount was $81 Euros in both. So I got interested why such a difference for the same amount in Euros and called both cards. The Capital One reps could not answer any questions, the supervisors could not explain it either. They were happy to refund the difference, but that is not the point, is it? I wanted to know if there is some deceptive practice going on here. Turns out there is!!!. The Capital One computer appears to have a different conversion rate, 1.47 as opposed to 1.39 published rate today. The reps tried to weasel their way out of admitting it, but the numbers speak loudly! I am stopping using this card from now on. The HIDDEN FEE comes to 7.1%, way more than the other, honest, cards charge in the open!!!

    • RJ May 3, 2014 at 8:48AM

      Thanks for investigating. This is very helpful info!

    • Chris May 15, 2014 at 5:27PM

      Good to know Jacob. Will watch out for that one. I have CO Venture, but FYI, a nice alternative to CO Venture is the Barclay World Arrival+. Plus being that they just added chip AND pin which is very hard to find in US cards right now although it’s slowly changing. Aside from being way more secure at merchants that accept it, it’s also VERY handy, if not required, if you plan to use the card in Europe where local vendors will often strongly resist or deny swiping(even if they’re not supposed to). Also the Arrival’s real rewards rate is about 2.2% due to the 10% redemption refund bonus. Yearly fee is $89 though I think.

    • Paul W August 11, 2014 at 7:05PM

      Not sure why you’re so upset; it was probably just a computer error that they fixed without a problem. Mistakes happen, it’s how companies deal with it that makes a difference, and seems they corrected yours just fine.

  10. Kerry April 24, 2014 at 9:12PM

    Whatever you do, DON’T get a CHASE card

    Over 99% of the time, they will favor the merchant over you.

    I was planning to sue Chase over 10 times, but was too busy. They’re not off the hook. When I return to the U.S. they will get a big, fat lawsuit

    • Bob May 10, 2014 at 6:25PM

      Please elaborate on this. It seems like if you had 10 good reasons to sue, yet did not, then your claim sounds empty. I am seriously considering trading from AMEX PLAT, and would like to know more about your problems you had with them. I’ll keep checking back to see if you reply. Thanks.

  11. J. April 20, 2014 at 11:27AM

    DONT DO IT

    I have both these cards and they use to have a good earn more program called “perks central”
    where you could get 7x plus your 2x for every dollar spent. EX say you shop on itunes, amazon or you wanna buy a cruises, you go on CAP 1 in their private market place use the card and you’ll get even more points. So if you bought a cruise with the card you’d get the 2x plus 5x on like 1400 dollars. YUP they discontinued it

  12. Rockwell January 31, 2014 at 11:47AM

    My wife and I are considering the CO-Venture Rewards card and want to know if paying utilities is considered part of “Purchases”. Does anyone know? Also, can this be used as a “debit” card?

    • alex February 2, 2014 at 3:58AM

      Anything (apart from the checks for balance transfer) is considered as a purchase.

  13. jack January 29, 2014 at 12:29AM

    Thank you all for posting your comments and views on Capital One. I simply got approved with a $300 credit limit, and that i need positive if i used to be progressing to settle for the cardboard or undue to worry of messing up once more. I’ve learned from my immature mistakes and understand the worth of paying things off on time, so as to own sensible credit. Right now, im average however need to enhance to not simply sensible however glorious credit. Hopefully this mastercard can facilitate ME get such goal. Again, give thanks u all for posting your comments.

  14. Patricia Deany January 15, 2014 at 10:23AM

    I have been defrauded by this card and by the dealer and tour guide on my trip to Morocco. I have traveled to Morocco many times and used another card ( Chase Sapphire) for my purchases. I switched to the Venture card because it was easier for the dealers to process — a fraudulent dealer managed to process it twice — ie. charged me twice as much on the card as what the value of the purchases were. I contested this, contacted the card company, the dealer, the tour guide and Venture decided to believe the people who were double charging me for fraudulent services to me, a person who has excellent credit and has always paid on time. Well, I will pay through the nose for this, but do you want to as well? Just get a Sapphire card, you are better off, no problems with it. You don’t want to be a victim to this card which happily participates in fraudulent activities perpetrated abroad.

    • leo gabrielian July 23, 2014 at 10:28PM

      Patricia. You do have a recourse against the bank. File a complaint with the FTC and if that does not help file a small claims action against them and subpeona all the people that were involved in defrauding you. Be very meticulous in documenting your file.
      When they get served they will think twice in coming to court from another state.

  15. Graeme January 9, 2014 at 11:26PM

    After talking with a Rep, they informed me that I was eligible to upgrade my existing card. After talking with them I was ready to upgrade my card, and then I was informed I was not eligible for a single one of the new card bonuses. If I wanted the bonuses (waived fee, 20000 points, etc) I would have to cancel my current card, and apply for a new one because “that’s how the system is.”

    After talking with a supervisor on the phone, same verdict…that’s how the system is. Can someone please explain to me if there is any way to get the bonuses with an upgrade and/or why “that’s just how the system is” and why no one can help me. I’ve been a member for 10 years, pay my balance in full every month, and I’ve never missed a payment. I can’t even begin to describe how frustrating it is to have a supervisor say “Cause that’s how it is in our system.” Upgrade or new card, what’s the difference?

    If I can’t get these bonuses I’m thinking about dropping usage on my CapitalOne card and getting a Barclay World Card.

    • mike January 12, 2014 at 3:55PM

      i just upgraded mine without having to cancel my card or apply for new credit.

    • James January 12, 2014 at 11:56PM

      Get the Barclaycard Arrival. Actually better deal and you pretty much are excluded from the Capital One Venture deal. But don’t cancel your Capital One especially if you have been a member for 10 years. Also you will lose your miles if you cancel.

    • Steve January 16, 2014 at 2:05AM

      This is a sales tactic, and they’re not telling you the truth. Phone sales reps get paid for new accounts only (or get paid way more than an upgrade), so that’s their way of “harmlessly” duping you in to opening a new account.

      My guess is that they can see that you’re approved for the better card (on top of the existing one, should you want both), and once they know they can cancel the old one and definitely get the sale, you “can’t upgrade because of the system.”

      When dealing with call center reps who are on commission, always take a second to think about how they’re paid and whether they’re doing something only to get a bigger paycheck.

      Sad but true – cell phone company employees do this stuff all the time as well.

      • Joan August 26, 2014 at 11:20PM

        They are not compensated whatsoever.

    • alex February 2, 2014 at 4:05AM

      Upgrading is different than applying for that specific card (you upgrading to). Applying for that card will require them to pull (hard pull) ur credit report, and basically u are getting a new credit card with new credit limit (just like a new customer). Thats when you get the bonus. However if you are just upgrading, they don’t pull ur credit history, and there is no new credit involved, they just change ur card, lets say, from venture one to venture, and u get the new benefits of the venture, which is 2% instead of 1.25%.

  16. Linda December 23, 2013 at 12:48PM

    Be careful–with Capital One you will get reimbursed at the quoted rate ONLY for travel purchases. Other purchases on the card qualify for only half that value.

    • Diane January 18, 2014 at 11:00AM

      I am not sure what Linda means. I receive 2 x the points for ALL my purchases with my Capital One Venture Card, not just travel purchases.

      • Carl March 5, 2014 at 10:07AM

        She means that if you redeem your points for anything other than travel expenses which you can do, you will only be able to use 1 mile per dollar rather than the double miles. So only use your miles for travel expenses.

  17. Natalie T. Stanfield August 9, 2013 at 2:26PM

    What is the difference between the MasterCard Capital One Venture Card and the Visa Capital One Venture Card?

  18. Tom June 28, 2013 at 7:46AM

    I pair this with my Schwab checking account, which reimburses your ATM withdrawal fees. Great for travel.

  19. Judi June 26, 2013 at 9:37AM

    I love this card!!!! One question. If I travel outside of the US does the card provide travel insurance? Thanks

    • MIke B. October 15, 2013 at 12:19PM

      The insurance is actually covered by Visa. I did use it to rent a car in Turks and Caicos. Someone hit the rental car and caused $900 in damage. Visa did reimburse me but it took a little while as they kept asking for all kinds of documentation/information to make it difficult.

  20. Noom April 23, 2013 at 7:06AM

    I applied 2 cards, one from citi and one is venture. The citi card told me to wait one week to process my application but capital one gave me immediate approval. After a week citicard called to verify my application, but I was approved by capital one. I told citi to cancel my application.

  21. Veteran November 2, 2012 at 12:17PM

    I have had the CapitalOne VentureOne Rewards card for about two years. I travel a lot internationally, and the no foreign transaction fee, is a major plus. I use the credit card and a debit card, linked to a CapitalOne checking account. The debit card has no foreign transactions fees, and you do not pay for any unauthorized purchase. The CapitalOne VentureOne card and the CapitalOne debt card/checking account, are an awesome combination for international travelers!

  22. Warren October 29, 2012 at 7:18PM

    I had a US airways card and their customer service was garbage! I have been well pleased with capital one venture rewards card!

  23. Menu hang October 22, 2012 at 5:57PM

    I have had this card for 18 months. Great reward program. The only time I had a merchant refuse the card was in Galway Ireland. The merchant would only take a card that had a micro chip in it. This card does not have the chip so it was refused. Not a big deal. The No Overseas Extra Fee feature of this card saves a lot when you are traveling outside the USA.

  24. sari August 2, 2012 at 8:31AM

    Thank you for this review. It was the most helpful one out there!

  25. Shawn June 26, 2012 at 4:51PM

    Thank you all for posting your comments and views on Capital One. I just got approved with a $300 credit limit, and I wasnt sure if i was going to accept the card or not due to fear of messing up again. I’ve learned from my youthful mistakes and know the value of paying things off on time, in order to have good credit. Right now, im average but want to improve to not just good but excellent credit. Hopefully this credit card will help me obtain such goal. Again, thank u all for posting your comments.

  26. Business Boy March 11, 2012 at 9:18PM

    All my dealings with Capital One, from the application process to customer service calls, have been a pleasure. Could not recommend a card more highly. You will be glad you applied for this card.

  27. Dorian February 13, 2012 at 6:31AM

    Great card.

    I got my bonus miles the instant I had racked up the required purchase level. I went to use them on a booking thru Hotwire and could not, because it did not register as travel in the online banking website. I called them, there was no wait time, and no arguments, just a helpful rep that said “sure no problem, I will take care of it”.
    The next day I had my statement credit. :)

  28. Laura January 24, 2012 at 9:12PM

    I am desperately trying to rebuild my credit. How foolish I was to not take credit as serious as it should be so I am certainly paying the price. Thankfully, I am getting the opportunity to rebuild it but I am given very low balances. Capital One gave me a MC and I am hoping that with paying on time, without missing a payment that they will eventually give me a Venture card. Anyone been there and been given a Venture card down the road?

    • Desmond February 13, 2012 at 7:41PM

      Laura,

      Please don’t fall in the credit trap. Unfortunately, this madness prevails in this part of the world. Credit system was devised for corporations and really holds very little significance in the lives of people like us. It also depends on why a person needs it so there is no simple answer.

      Answering your question, make sure you have a good revolving balance. Minimize the use of credit cards and maximize the use of debit card or cash (keep it 20-30% credit cards and 70-80% debit cards; also pay off the purchases on the credit card before the statement for that month is prepared). The more liquidity one shows over time, the better credit one gets. Depending on one’s history, it might take a few years before the credit card companies gain confidence in a person. Reply to this post if further guidance is needed. Hope you succeed in the art of financial management!

      • pw December 29, 2013 at 8:07PM

        How much of a negative score does my credit score get if I applied for (and was approved) for a Travel Rewards card within the last year and now if I apply for the Venture One card? The Venture One is a better deal. Is it an issue opening two credit card accounts in less than a year?

        Thanks.

    • JFermin February 21, 2012 at 6:58PM

      I had an issue with my Ex wife taking out a ton of credit cards in my name and ruined my credit. About a year ago, I got approved for Capital One’s basic card, with only a $500.00 line of credit. Generally I would buy something, and immediately pay it off online once I got my next paycheck, so usually I would end up going through about $1000.00 a month, even though I only had a $500.00 limit. After 6 months, they increased my line of credit to $750.00. After 9 months they reduced the time they took to credit my account from 5 days to about 48hrs. After a year they increased my line to $1000.00. A month later I called and asked if they could switch to Venture Card and they said YES.

    • Dan March 1, 2012 at 7:43AM

      Hi Laura, I have been in your shoes with regard to poor past credit. Today I called Capital One to see if I could upgrade my Platinum card ($29 annual fee) to something with no more annual fee. To my surprise, they said, “Sure” and upgraded me to the VentureOne card. Keep in mind, I filed bankruptcy in March of 2006, and the Capital One web site says that the Venture One card applicants need “excellent credit” with no previous bankruptcy.

      Apparently, because I have been a good customer since 2009 (always paying on time every month, rarely keep a remaining balance, etc) they were willing to upgrade me.

      Very nice. I don’t know how long you have been a Capital One customer, but if you are patient and responsible for at least 3 years, my guess is you will be considered worthy to upgrade to a much better card with no more annual fee. Good luck!

      Dan (in Milwaukee, WI)

    • Ryan April 12, 2012 at 9:28PM

      Laura,
      I started out with Capital One about 6 years ago while rebuilding my credit and I just “upgraded” to a Venture Card. I may have been able to do this even sooner but never looked into it. With consistent payments Capital One increased my credit limit on 3 different occasions even before I upgraded to a Venture Card. Good luck.

    • Ryan November 21, 2012 at 8:17PM

      I had Capital One Rebuilder cards for 5 years before Discover Card finally approved me ( also it is a card I had included in BK 10 years earlier) so whomever said they blacklist is wrong. My second prime card was American Express Zinc…. Another creditor that had been included in BK 10 years earlier so they are another card that did NOT blacklist me. It actually has my member since date as 97 which is when I opened the account I had included in BK. my third EBay MC then Amex JetBlue then finally Venture from Cap One. So keep rebuilding ! You will get there!

    • RudyJ August 20, 2013 at 11:17AM

      I have been with Capital One for a very very very long time (16 yrs) and yes I started with a low balance card to rebuild after a failed marriage. Well they just told me I am approved to move to the VentureOne card no fee card. I have even used Capital One for a car loan and I paid that off on time in full never late. SO yes it can happen I hope not as long as it took me but who knows.

    • Gavin December 20, 2013 at 6:18PM

      I’ve been a Capital One customer since 2007 and had less than stellar credit (high 500′s) at that point. The limit was quite modest. However, I always paid on time every month. Have carried a balance, have carried a zero balance, maxed it out, paid it off, etc, etc…

      After a few years my credit line was raised, automatically.

      Last month they converted it to a VentureOne card, without my request. Great customer service.

  29. Keane January 7, 2012 at 2:19AM

    Thank you so much for this post, particularly with the graph in deciding which of the two Capital One cards to get! I really appreciate it!

  30. EG November 23, 2011 at 10:39AM

    I think I know what MU was talking about. I think “Kathie” and “Jordi” were offended just by taking what they read rather than the what MU was really really saying. It’s just a figure of speech guys… listen to what MU is saying….. Hey MU, I’ve been there. I moved on to do something else that I enjoy doing and getting paid with the same company. Good luck with your next adventure, hopefully to a better one :)

  31. Kathie Hudson November 3, 2011 at 7:10PM

    I feel your frustration somewhat. Unfortunately you lack the intelligent verbal ability to express yourself without the F word. It diminished everything else you had to say for me to empathasize with you. Also….America is capitalized !!!

    • Jordi November 16, 2011 at 10:09PM

      Kathie – I agree that MU’s use of foul language really diminishes any point he’s trying to make, but since we’re on the topic of verbal ability, what does “empathasize” exactly mean?

  32. Kathie Hudson November 3, 2011 at 7:03PM

    I love the Vikings…..can’t stand Alec Baldwin….

  33. person October 19, 2011 at 8:52AM

    some people demand too much from credit cards. the rule is, if you want a good relationship with your credit card, pay more than minimum of not all balances on time. most important, don’t go on a shopping spree. it’s just a big red flag on your account. spend what you can afford. i have been with capital one for 5 years now. i use the card sparingly and pay full balance on time. they never gave me griefs. : )

    • ArtB May 25, 2013 at 7:29AM

      The trick to having good credit is to pay off what you owe, each month. Secondly, don’t “consistently” spend outside your means. That is, it is OK to spend $5000.00 one month, and take 2 or even 3 months to pay it off… but don’t make it a regular practice. If you can’t afford it, don’t buy it.

  34. Brad October 16, 2011 at 8:03AM

    I am amazed at the negative reviews. I lost my card on vacation last year and called Capital One. They had a card overnighted to me. I had a new card the very next day! Customer service was awesome!

  35. maria v tello October 8, 2011 at 2:22PM

    I have had a Capital One card for 12 years, My experience with customer service has been going from good to great. No issues nor charges for purchases made overseas. Now I just opened a bank account with them and could not be happier. They also got two JD Power certifications last year for excellent customer service

  36. Will September 25, 2011 at 3:58PM

    For case and obvious point, see M U’s rant above.

  37. Will September 25, 2011 at 3:54PM

    I’ve had experience with Capital One, and it’s all been bad. I place them in my collection of banks that I recommend that you avoid. Others in this group are: HSBC, Citi, US Bank, GEMB and BofA (and their FIA Card Services group) plus all the many subprime lenders out there. I’ve done business with a lot of banks over the years. I would say go with an AmEx(a charge card or Blue Cash Preferred) and/or Discover(Escape is great). You will probably need a VISA or MC; for that I think JPM Chase, Wells Fargo and little advertised Nordstrom, fsb are good bets too. Take a look at your credit union and USAA(if you qualify). Consider all aspects of having a particular card. It’s not just about rewards; look at service, billing disputes and others’ experiences before you apply.

  38. Jack August 20, 2011 at 12:33PM

    I have always had good CS with Capital One. I have a platinum rewards card, yet keep getting Venture solicitation. Is there somthing I’m missing here? They want to increase my rewards 25% for nothing? I know the interest rates are higher, but I always pay my total balance.

    Is it possible that the new contract gives them greater flexibility in making arbitrary changes down the road??

  39. Beverly Goodnight August 15, 2011 at 7:36AM

    I have one capital one card the rewards platinum and I love it. Always pay on time and for a person trying to rebuild their credit they are number one in my book, best customer service and they helped me by believing in me and my credit score is getting better and better. Thanks to Capital One they opened the door for other companies to give me credit just pay your bills ol time and the quality of my life has been so rewarding.

  40. Alyson August 15, 2011 at 2:36AM

    I just applied for the Cap1 Venture card as I’m traveling overseas for 6 months. The no foreign transaction fees are great, and as long as you redeem for travel you get a decent 1% rate. The cash redemption option is a bad value, but to be fair, the card is advertised as a miles card so if you wanted cash, why you get this card?

    However, they have some racket going when trying to reach them while overseas. They declined a purchase because of the $ amounts so I tried to call the ‘call collect’ phone # on the back of the card. It wouldn’t go through. When I finally got an operator on the line, they said the 804# on the back of the card has a collect call block on it! So, instead I logged into my account, sent a secure email with my details, the merchant name, $ amount, etc. so they wouldn’t decline the transaction. The response I got was “call the collect # on the back of your card, we can’t accept written communication for this request”. Again, AMAZING.

    • Tracy Hall Jr March 7, 2014 at 8:51AM

      I had the same problem while abroad (collect call refused). Next time it happens, go to an Internet Cafe and place a voice-only call with Skype. You may have to obtain avfewdollars of Skype credit and pay a few cents a minute.

  41. Eddie August 9, 2011 at 3:15PM

    I have found that to many B & B and Lodges will not take a Discover card !

  42. segen July 28, 2011 at 7:00PM

    please stay away !!!!

  43. Jim July 22, 2011 at 10:06AM

    There are no issues what so ever with capitalone customer service. I have been using their card for 3 years now, I had a late payment twice and charged the late feee, and when I called customer service, they waived it, with out a second question. Also had a over the limit usage fee, which was also waived. I am sure the customer service is outsourced as we can understand by the ascent, but I did not have any issues, as my fees was waived :-)

  44. Eric July 16, 2011 at 5:03PM

    Everyone, calm down. The negative reviews are so unbelievably overblown and exaggerated — OR maybe I’m just very lucky. I’ve had nothing but STELLAR service from Capital One. I’ve had the Venture card for several months now, so far no complaints, it’s been great. That said, I can’t comment on any redemption situations as I have not tried to redeem any miles at this point.

    I have been with Capital One for nearly six years, and I have nothing but good stories and feedback regarding their customer service. They’ve been outstanding, for these reasons specifically:

    1) Every time I’ve had to call, I’ve never had a foreign call-center rep(not that it would bother me anyway).
    2) CapOne customer service also has always been very gracious to me, thanking me every time I call for my loyalty and being with them for such a long time.
    3) CapOne customer service reps are always polite, I’ve never had a single experience with a rude/unpleasant rep.
    4) Forgiveness. There have been 2-3 instances, in the six years I’ve been a member, where I genuinely forgot to pay my bill on time. I was an EXTREMELY BUSY college student, it happens. The reps, seeing that I consistently pay on time, fixed the problem and reversed all chargers IMMEDIATELY. No hassle what so ever, no need to beg or plead.
    5) They offer limit increases to me, again, no need to beg or plead.
    6) No unbearably long wait times on the phone, I’ve got a rep almost instantly most times, or within a reasonable wait-period.
    7) Website is a dream to use, makes things so easy.
    8) Replacement cards have arrive quickly in the mail, and are painless to acquire. Usually a nightmare in my experience.
    9) Fraud liability and protection: a dream.
    10) Probably what blew me away from the start — THEY TOOK A CHANCE ON ME. When I was a lot younger, nobody would take a chance on me to give me a credit card, not even my local credit union which I only banked with for a short period at the time. I’m very grateful Capital One helped me out with my first credit card, $500 at the time, more than enough for a young man eager to start building credit.

    DON’T BE FOOLED, CAPITAL ONE CUSTOMER SERVICE, AND IN GENERAL, HAS BEEN AN OUTSTANDING COMPANY TO ME.

    • Justin March 28, 2013 at 4:32PM

      This is a perfect post! The Venture card is awesome and Capital One has been great with customer service. I called about an extended warranty with an ottoman that we purchased and suddenly had a tear in it. They only needed a receipt to give me credit for a new one. I didn’t need to send a picture or anything!

      Also, did you know that redeeming give cards through their rewards also allows you to get the same value as travel? For example a gift card for Lowe’s, Target, or many other merchants is 10,000 points for $100. That is the same as travel credit. If you don’t travel much, you can still get the double “miles.”

      I have been 100% happy with my card!

  45. Isa Ten April 17, 2011 at 5:53PM

    The TV ad featuring Alec Baldwin is misleading. First, the actor notes that it is nearly impossible to get an air ticket from airlines mileage programs for 25000 miles, which is true, but then he continues that with the Capital One Venture Card you can get air ticket on any airline at any time. The confluence of the two is the impression that with the Capital One Venture Card you can get air ticket on any airline at any time for 25000 points. This is false. Each point counts as 1 cent towards the purchase of an air ticket for whichever the price is. Since most long-haul tickets today cost more than $400 it means that with the Capital One Venture Card you get a ticket for more than 40000 points. But most airlines these days have a two or three tier pricing and for fixed 40000 miles you can still get an unrestricted air ticket at any time.

  46. Wyo Boy February 23, 2011 at 8:45AM

    I have the Capital One Venture One Visa Signature Card, and this is a GREAT CARD! Earning 1.25 miles per dollar spent is better than the standard 1 point per dollar, or 1 point per 2 dollars, and way better than the Chase Sapphire card. I have called Customer Service several times and get through and get VERY GOOD assistance right away. I have had a No Hassle Cap One card for about 10 years and upgraded to the Venture One Visa Sig card and have not had any issues with either card. I also have the Sapphire Preferred and have cancelled it since it charges an annual fee. I think a lot of the people that are having issues have bad credit or did not qualify for the Visa Signature and received the regular Platinum card.

  47. Amit February 22, 2011 at 12:12PM

    I love my Cap One Venture Visa Sig card ! I also think all the guys that are complaining didn’t qualify for the Visa Sig card. I travel internationally A LOT, and this is one of the few cards that has no foreign transaction fee. This alone has saved me thousands per month. The customer service is great and you get a live rep within seconds of entering your credit card number. The card is also very nice looking, all gold with Passport stamps on it. I like this better than my AMEX Blue and Chase Sapphire Cards. There is no annual fee and the points are easy to redeem. If you are using this card for travel then getting a credit for airfare or travel expenses is no problem.

  48. Irene February 16, 2011 at 2:29PM

    I’ve had Capital One for years. Had issues here and there and their customer service was excellent. Every issue was resolved quickly and to my satisfaction. I’m in no hurry to switch. I have one major credit card and it’s Capital One. It’s all I need. Also have great service redeeming rewards. I had a Chase Continental Airlines Visa for years and the rewards got so skimpy and hard to use I dropped them like a bad habit. I just wish I found Capital One sooner. Live and learn….

  49. Bill January 20, 2011 at 1:15PM

    Hated my crappy Capital One student card, then they upgraded me to the Venture card.

    Night and day, its like dealing with two different companies. When I call about my venture card, I get a real person, US based who quickly handles my concerns. It took me 3.5 hours to unlock my old C. One card while I was traveling and had filed a travel thing with them so they WOULDNT lock my card.

  50. Mike January 14, 2011 at 11:29AM

    Hey all, how do you compare the Capital One VentureOne (the free version- no annual fee, 1.25% on purchases) to the Chase Sapphire? Which card works out better?

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