Don’t Cancel an American Express Card Without Reading This

Posted by CreditCardGuru

I remember I was only 20 or 21 when I first signed up for the Business Gold Rewards card. Within a year, I realized I had gotten a little ahead of myself… my sole proprietorship just didn’t need that fancy of a card. The benefits weren’t being used enough to make the card worthwhile.

Have you done the same thing? Perhaps you signed up for an American Express, only to realize later on that your particular card is more than what you need.

Or maybe your AmEx was the right choice when you got it, but now your lifestyle is different, so the fee doesn’t make sense for you.

Whatever the case may be, here are 3 things you need to know before you cancel an American Express card.

1. Depending on your card, downgrading might be an option

downgrading AmEx cardsMy guess would be that the reason you want to cancel is because of the annual fee you’re paying. If that’s the case, you may want to consider downgrading to a lower tier.

Not all of their products have a downgrade option, but most do:

  • Charge Cards: These are the Green, Gold, Premier Rewards Gold, and Platinum Cards. You can do a product change within these tiers. For example, you can downgrade from Platinum to Premier Rewards Gold (which has an annual fee of $275 less). Or you can even go from the Platinum to the Green (which is $355 less). Unfortunately, there’s no AmEx charge card that has a $0 annual fee. So if you want to permanently avoid paying an annual fee, canceling will be your only option.
  • Blue Cards: If you have the Blue Cash Preferred ($75 annual fee) you can downgrade to the Blue Cash Everyday ($0 annual fee).
  • Delta Cards: I’m talking about the AmEx Delta Gold, Delta Platinum, and Delta Reserve. All of these have annual fees, but you can do product changes among them if you still want one of their cards.

Unfortunately, your downgrade has to be within the group. For example, you can’t switch a $450 Platinum Card into a $0 Blue Cash Everyday. That’s not an option.

And if you have any other cards not listed, such as the Costco TrueEarnings or the Starwood, there are no products you can switch to. You would have to cancel them and re-apply for a new American Express.

2. Sometimes you might be incentivized to keep your card

There’s a good reason why you can’t cancel American Express cards online (or cards from any other bank, for that matter). The only way how is to call customer service. The reason is because they would like to speak with you first, to see if you might change your mind.

On occasion, AmEx has been known to offer some customers an incentive for keeping their credit card. It might be a points bonus or a statement credit.

But let me be clear that not everyone will get offered an incentive when they call to cancel. I don’t know the formula they use, but based on forum feedback, it sounds like you have to be a good customer (translation: a customer who uses your card a lot). If you just have a dormant card or are a light spender, my guess would be you probably won’t be offered anything.

It’s important to also realize that these are typically one-off incentives. If you think you can call up every year and request a freebie, you’re dealing with the wrong credit card company.

And a special note about the Platinum Card’s annual fee. I never hear of them waiving it, not even for big spenders.

3. Canceling your card might be the smartest choice

Regardless of who issues the card, it doesn’t make sense paying for it if you’re not getting value from it.

A high-end AmEx card like the $450 Platinum is actually a bargain if you regularly use the benefits. But if you’re a light spender and rarely travel, then you just won’t be getting back what you pay. So in many circumstances, it will be smarter to cut your losses and stop paying for a fee-based card.

Which are the best no annual fee reward cards?

  • Discover itDiscover it – All new for 2013, this new rewards card from Discover is their best one yet. It has no annual fee and earns you 5% cash back on categories, a full 1% on all other purchases, and comes with ton of benefits including purchase protection, extended warranty, and more.
  • AmEx Blue Cash Everyday – Remember you can only downgrade to this card if you have the Blue Cash Preferred. If you have a different AmEx, you will have to cancel that and do a new application for the Blue Cash Everyday.

Written or last updated November 20, 2013


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Editorial Disclosure: The editorial content on this page is not provided by any bank, credit card issuer, airline or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author's alone, not those of the bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

2 comments... read them below or add your own

  1. Juan April 18, 2014 at 7:59PM

    I called Amex today and was told I could downgrade my Amex Delta Gold for the Amex Blue Cash Everyday card. No new application, no credit pull. Simply downgrade to a different product within Amex with no negative affect. You can update the post. “AmEx Blue Cash Everyday – Remember you can only downgrade to this card if you have the Blue Cash Preferred. If you have a different AmEx, you will have to cancel that and do a new application for the Blue Cash Everyday. Here is the application and current offer for it.”

  2. Paul April 10, 2013 at 6:59PM

    Interesting experience here:

    After reading this post, I actually decided to go ahead and cancel my Platinum Card as I’m switching over to churn a Marriott Visa. After a friendly chat with the representative (I explained that I’m currently focused on Starpoints and Marriott Rewards, and have little to no use for Membership Rewards points), I was offered a $400 statement credit! Accepted wholeheartedly. Between that, global entry, and my $200 airline credit this year, I’m coming out on top!