AmEx, Citi, & Chase (and more) Credit Card Price Protection

sale signMost people know about purchase protection, car rental insurance, and the extended warranty benefits which are included free-of-charge on some cards. But there is another benefit that can be just as useful but is often forgotten about and that is credit card price protection. In a nutshell, if you make a purchase and the price drops afterward, you may qualify for a refund of the difference.

Not all cards offer price protection. In fact, just under half (48 percent) do, according to our most recent benefits survey. Be sure to read the fine print — lots of price drops and items aren’t covered. In some cases, Internet advertisements aren’t covered.

Here’s a run-down of popular issuers and what kind of price protection they offer.

Who offers it and who doesn’t?

American Express

Being that they’re known for their premium benefits and support, one would think that they would offer price protection. Well they use to, but sadly this is no longer the case.

Several years ago their cards included the “Best Value Guarantee” program – if you bought an item and the advertised price dropped by more than $10 during the following 60 days, American Express would refund the difference up to $250 per item/$1,000 annually. Savvy shoppers would milk this all the time for airfare purchases, which I’m guessing is one of the reasons AmEx nixed the benefit. Being that it’s been gone since ‘06 – over 5 years ago – I think it’s unlikely they will be bringing it back.

Barclaycard

Barclaycard extends price protection on of its World and World Elite MasterCard products (such as the Barclaycard Arrival+). If you find a lower price for something you bought with the card within 60 days, you can get up to $250 per claim (up to 4 claims per year).

Capital One

Cards offered at the World Elite MasterCard tier offer price protection. You’re covered for up to $250 per item (and up to 4 claims per year). Coverage extends to 60 or 120 days after the purchase is made, depending on the card.

Chase

Chase offers price protection on various cards — up to $500 per item and $2,500 per year. Cash-only, close-out and liquidation sales are subject to limits of $50 per item and $150 per year. Some items are also restricted.

To qualify, you need to call within 21 days of the price change and a printed ad is necessary. Internet and a few other types of purchases don’t qualify but all in all, it sounds like Chase is being fair with how they structured this benefit. You’ll need to also fill out a claim form.

Citi

Citi is notable in that it provides automatic reimbursement via its Price Rewind program. The program does a 60-day search for lower prices (from various retailers) on purchases you made with the card. If it finds one, you’ll be credited back the difference. You do have to register your purchases, though, which you can do via online banking. That’s still less time-consuming than trying to find price drops yourself and filing a claim.

The benefit covers up to $500 per item and $2,500 per year.

Discover

If you find a lower price within 90 days of a purchase, contact Discover by phone to get up to $500 back per item.

Wells Fargo

Wells Fargo offers price protection on some of its cards. You can get up to $250 back per item and up to $1,000 per year. You must submit a claim and the advertisement that has the sale price within 10 days of the advertisement of the discounted price.

Last updated March 2017.

 
Comments
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I logged into my Chase Freedom account and did a search of their help section for price protection, I found this which states they do online matching as well, not just printed ads:

Question: What is the Price Protection benefit?
Answer: Price Protection is a credit card benefit that helps you receive the best price on purchases made in the U.S. using your Chase card. If you purchase a product with your card in the U.S., and you see it advertised for less in print or online within 90 days, you can be reimbursed the price difference. You’re allowed to be reimbursed up to $500 per item at a maximum of $2,500 per year if your card’s account is eligible for this benefit. To learn more you can call us at 800-356-8955, or if you’re outside the U.S., you can call us collect at 804-673-1691.

Discover Works Great

Last month I purchased an item online from a local dealer. After looking around I found the same item from another dealer for about $400 less than what I paid. Called Discover, spoke to their “Claims” Dept., received paperwork a week later. Filled out the details along with statement, receipt, printout of lower online price, and mailed it back. After 3 weeks received a letter stating my “Claim” is being reviewed. Less than a week later, received a check for the full difference. Yes it’s not a simple process (like submitting everything online, by email, or over the phone), but if you’ve ever submitted a rebate – the process is the same. Doing it the long/hard way limits their liability, because people are Lazy. If you’re diligent and can follow simple instructions – you can save up to $500 per claim. So yes, you can add Discover Card to your list for Price Protection Benefits.

The Citi cards have an optional version called pricerewind that will search online prices as well, then you just have to fill in a form at the end of 60 days if it has found a lower price. You only need to document your purchase. I used it to get money back on a new Macbook Pro that dropped $300 in price (I got some of it back from the store first, then the remainder from Citi).

Visa chase price protection is a complete sham. I filed for a pricre protection for a jacket for which I had paid $632.82. Chase sent several emails claiming this program is very effective. I sent all the paperwork, receipt, credit card statement, ad showing lower value.
I received emails requesting for more information, I complied every time they requested.
But until now, 7 months later still no resolution.
Not sure who is responsible Visa or Chase. Either way, I feel cheated.

Discover Card offers price protection during the first 90 days of purchase.