AmEx, Citi, & Chase Credit Card Price Protection

Posted by CreditCardGuru

sale signMost people know about purchase protection, car rental insurance, and the extended warranty benefits which are included free-of-charge on some cards. But there is another benefit that can be just as useful but is often forgotten about and that is credit card price protection. In a nutshell, if you make a purchase and the price drops afterward, you may qualify for a refund of the difference.

Who offers it and who doesn’t?

American Express

Being that they’re known for their premium benefits and support, one would think that they would offer price protection. Well they use to, but not anymore.

Several years ago their cards included the “Best Value Guarantee” program – if you bought an item and the advertised price dropped by more than $10 during the following 60 days, American Express would refund the difference up to $250 per item/$1,000 annually. Savvy shoppers would milk this all the time for airfare purchases, which I’m guessing is one of the reasons AmEx nixed the benefit. Being that it’s been gone since ‘06 – over 5 years ago – I think it’s unlikely they will be bringing it back.

Chase

A couple years ago Chase announced they added the price protection to their Freedom card. Unfortunately I have been unable to find the details on their website but Chase Protection Services (1-877-631-0920) was able to confirm that this benefit is included on both the Visa and MasterCard versions of the Chase Freedom card.

This coverage from Chase appears to be better than the Citi price protection. The phone rep from Chase Protection Services told me the coverage is up to $500 per claim/ $3,500 per year max and applies during the first 90 days of purchase.

To qualify, you need to call within 10 days of the price change and a printed ad is necessary. Internet and a few other types of purchases don’t qualify but all in all, it sounds like Chase is being fair with how they structured this benefit.

If you don’t have the Freedom I’m sure you’ve seen the commercials for its popular 5% cash back program. You can learn more about the Freedom card and get a special signup offer here.

Citi

Fortunately they still offer price protection on some of their credit cards.

As with the old AmEx Best Value Guarantee, Citi’s program applies to lower advertised prices within 60 days from date of purchase, up to $250 per item/$1,000 per cardmember year. The Citi website says there are restrictions and limitations but does not list them online. Instead they say “details of coverage will be provided upon cardmembership.”

Well that answer wasn’t good enough for me. I searched the Citi website extensively and could not find the credit card price protection rules. However thanks to Google I was finally able to track them down and here they are for your reference.

Only a few of the Citi cards offer the price matching benefit. As I write this here are a couple options that include it:

Other Issuers?

To the best of my knowledge these are the credit cards with price protection that are currently available. If new ones come on board, please leave a comment to tell me.

As with all cardholder benefits, please understand that although I do my best to keep them up-to-date, benefits are subject to change without notice and I cannot guarantee accuracy.

Last updated April 2012.


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Editorial Disclosure: The editorial content on this page is not provided by any bank, credit card issuer, airline or hotel chain, and has not been reviewed, approved or otherwise endorsed by any of these entities. Opinions expressed here are author's alone, not those of the bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.

4 comments... read them below or add your own

  1. Discover Works Great May 1, 2014 at 2:15PM

    Last month I purchased an item online from a local dealer. After looking around I found the same item from another dealer for about $400 less than what I paid. Called Discover, spoke to their “Claims” Dept., received paperwork a week later. Filled out the details along with statement, receipt, printout of lower online price, and mailed it back. After 3 weeks received a letter stating my “Claim” is being reviewed. Less than a week later, received a check for the full difference. Yes it’s not a simple process (like submitting everything online, by email, or over the phone), but if you’ve ever submitted a rebate – the process is the same. Doing it the long/hard way limits their liability, because people are Lazy. If you’re diligent and can follow simple instructions – you can save up to $500 per claim. So yes, you can add Discover Card to your list for Price Protection Benefits.

  2. CitiDetails August 31, 2013 at 7:02AM

    The Citi cards have an optional version called pricerewind that will search online prices as well, then you just have to fill in a form at the end of 60 days if it has found a lower price. You only need to document your purchase. I used it to get money back on a new Macbook Pro that dropped $300 in price (I got some of it back from the store first, then the remainder from Citi).

  3. Disappointed July 21, 2013 at 4:45PM

    Visa chase price protection is a complete sham. I filed for a pricre protection for a jacket for which I had paid $632.82. Chase sent several emails claiming this program is very effective. I sent all the paperwork, receipt, credit card statement, ad showing lower value.
    I received emails requesting for more information, I complied every time they requested.
    But until now, 7 months later still no resolution.
    Not sure who is responsible Visa or Chase. Either way, I feel cheated.

  4. abe March 4, 2013 at 4:35PM

    Discover Card offers price protection during the first 90 days of purchase.

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