Posted on Wednesday, 10th June 2009 by CreditCardGuru
Do you own a U.S. Airways Dividend credit card? Then you may be asking “Why did my U.S. Airways switch from Visa to MasterCard?” Well, it is very unusual for a financial institution to change from MasterCard to Visa and vice-versa. Historically, you only see this occur during a mergers and acquisitions, when the two companies are affiliated with different payment networks, so they therefore switch one so it’s the same for their entire card portfolio.
This is exactly what we saw with the U.S. Airways Dividend card. Bank of America sold off around two-thirds of the venture to Barclaycard (the American subsidiary of Barclays). It’s highly unusual that B of A will continue to own a small number of the accounts… neither companies would comment as to why.
If you a cardholder of the U.S. Airways Dividend MasterCard, there is no cause for concern. As of now, there doesn’t appear to be any other major changes to the accounts. Reps from Barclays have stated that they will ensure the accounts continue to be reported accurately to the credit bureaus and the length of time your account has been opened will be preserved.
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Tags: airline credit cards, bank of america, barclaycard, mastercard, u.s. airways dividend, visa
Posted in News | Comments (38)
June 16th, 2009 at 12:38 pm
Yes I have this card but I think I’m going to cancel. The annual fee is too high.
June 20th, 2009 at 6:35 am
what is the annual fee.. i haven’t been able to find it anywhere… also I just got my card and it doesn’t look like the pic. mine is all silver and says world elite
June 20th, 2009 at 9:19 pm
I am a volunteer living in Vietnam and doing all my banking on-line. I had intended to pay off my US Airways balance prior to the change over. But, when I tried to do so, I found that B of A has purged all my payment information. The new Mastercard web site cannot be accessed without a login — don’t have one! — and after waiting on the phone for over 30 minutes to talk with someone at Mastercard, I gave up. Glad to know that this was all instigated by B of A. They just lost a long time customer! And I’ll also be cancelling my US Airways card for the reasons cited by Lauri. What a screw up.
June 22nd, 2009 at 7:47 pm
Barclays is horrible. They do not credit your account to release the available credit for 10 days after your online payment. This makes it impractical for those who pay off the entire balance each month. Had one and closed it and now my USAir BofA is switching to Barclays — I can’t win! Barclays executive office is not concerned about customers and basically uses American affiliates to gain their customer base to exploit with protectionist policies geared to garner them more money and fees without having to payout the frequent flyer points.
June 27th, 2009 at 5:24 am
I just received a letter from US Air-my fee for new Barclay’s master card is $90. BofA will not be able to accept payment that I sent to pay off balance. I’m cancelling new card and I’m protesting the $90 fee they are trying to charge me. Send comments to Barclay’s Correspondence at P.O. Box 8801, Wilmington, DE 19899.
June 28th, 2009 at 7:46 am
I just recieved my new UsAirways Master Card from Barclay’s and will cancel it as soon as I can open a new account with another company. You cannot contact anyone here is the US, I keep reaing about all of the lat payment fees that they charge bcaus they do not post the paymens in a timely manner - plus I DID NOT ask for this change. You cannot sign up for online banking because somehow they did not recieve all in the information from Bank Of America. I cannot wait to get ri of this card.
June 28th, 2009 at 3:25 pm
During the conversion on June 21st, on the day that you could not access your account info on the BofA web-site, but also could not activate your new mastercard, I had several curious fast food transactions from Georgia show up on my account. 230 dollars at Taco Hell, MCjanks, KFC, and others on the same day! BofA actually called me saying that they have detected fraud and said I would not be liable. However I just checked my online statement and the fraudulent transactions converted over. I called Barclay’s and the BofA customer service rep did not notate our conversation. Very curious that this happened on the day that BofA customers could not access their accounts online. Wonder if anyone else had similar experiences…
July 2nd, 2009 at 6:25 pm
My ‘new’ Barclays Mastercard had this surprise: a default interest APR of 30%. I’m saying goodbye to that card! I’m saying goodbye to all my credit cards as a matter of fact. This taught me a good lesson.
July 3rd, 2009 at 4:33 am
I was not even made aware this was going to happen!! I DID NOT activate the new Mastercard and won’t be either. 30% interest and $90 per year get out! There is no way. I applied for a CitiBank card and will be transferring the balance over to that. 0% for a year and NO FEES! I can’t wait to find out how difficult transferring the balance will be. Guess I got off easy from the previous posters.
July 4th, 2009 at 6:23 am
Barclays is grossly incompetent!! They are overly rigorous in checking that your charges are really your’s (to protect me, they claim). It’s really to protect them. They bounced a gasoline purchase the second day after the change over because I charged $1000 on the first day against a $20,000 line. I can’t access my account on line and the idiots that answer the phone don’t speak english and can’t help. Losers
July 8th, 2009 at 6:45 pm
funny that week i had bogus charges…BofA called me to ask about charges 3 days before the change over…they shut the card down due to Walmart charges in Chicago while i was using my card in philly…something bad happend before the change over
July 9th, 2009 at 12:31 pm
I did not even open my Master Card with USairways.
I liked BofA because I have a payment center in town and never had a problem.
I heard horrible things about Barclays from european friends. Cancel your card…go with Capitol one, no fee and you can use your miles with ANY airline.
July 10th, 2009 at 12:43 pm
I don’t want this card either- has anyone figured out how to pay off the BofA balance (now that they have wiped all the records from the system) without opening the new Barclay’s account? It seems to me you have to open the new account, pay off the balance, and then close it. Or is there a way around that?
July 10th, 2009 at 2:29 pm
We didn’t even activate the new Barclay’s US Airways Visa card and still got a $90 fee. This is ridiculous. We’re keeping BofA.
July 14th, 2009 at 11:45 am
Highly disappointed with this change!!! I did not recieve notice of this change until I tried to pay my account through BofA then Barclays changed the payment date and claimed my payment was late. Also, I had a payment plan setup after I got laid off, and Barclays claims they don’t have that info so they raised the interest rate by 10% and charged an annual fee! BofA no longer has any account info and I cannot reach anyone that can help me at Barclays… horrible customer service. Shame on them for buying my account, because I think I’m just going to default on the payments.
July 14th, 2009 at 5:57 pm
Barclay’s is the worst credit card company!!! Their customer service does not exist. If there is ever a problem you are screwed. Save yourself the a huge headache by not going with them.
July 15th, 2009 at 7:39 pm
I just got off the phone after over an hour with Barclays and being disconnected once. The customer service is horrible and the information provided by different representatives is NOT consistent. You do have open the account to make your payment as BofA no longer has our records, rejects attempts to make electronic payments, and returns paper checks to sender. BofA is completely out of the loop now. You have to deal with Barclays if you have a balance. Does anyone have contact info for the USAirways department that manages the Mastercard agreement. that is where I am going next. They need to know how horrible the Barclays’ service is and how it is directly reflecting on USAirways.
July 17th, 2009 at 6:35 am
I am 100% travel currently in a state with no B of A. I was at a restaurant and my card did not work. I activated the card that I got in the mail. I used it exactly 2 weeks and then that card did not work. I spent 3 hours on the phone with people that did not speak English trying to find out what happened to the card. They could not even bring up the account number. I ended up apply for another card (not US Air). I also called Barclay. They too did not have record of the account number. Were going to charge me for a card with the account number that they had on file plus charge me an annual fee. Enough of that. They do not even have a physical bank anywhere….Enough is enough
July 17th, 2009 at 7:14 am
Does anybody have a phone number or point of contact for the Barkley weinies regarding payment of the Master Card, or U. S. Airways regarding same subject.
Kent 703.253.5607
July 28th, 2009 at 11:51 am
I had the BofA USAirways Visa for 7 years, paid it off every month, never late on a payment. I called Barclay’s on the 13th of July telling them I had not received a bill. Barclays assured me that my first bill would be August. I tried to use my card in Key West this weekend. Declined. Past due. I still have not received a bill. I closed my account yesterday.
I have written USAirways and Barclays.
This is yet again a nail in the proverbial coffin of service in this once great country.
July 28th, 2009 at 11:00 pm
USA contact information
Barclaycard Consumer
Customer service phone Phone: 1-302-255-8990
Lost & stolen phone Phone: 1-302-255-8990
Address for mail:
Company name Barclays Bank Delaware
Street + No. 100 S. West Street
ZIP code + City Wilmington, DE 19801
Country United States
Just be aware you will be on hole for ever!!!
July 28th, 2009 at 11:12 pm
I found another “customer service” number 302-622-8990
July 28th, 2009 at 11:16 pm
CHECK OUT THIS WEBSITE…
https://www.barclaycardus.com/app/ccsite/help/helpfaqDynamic.jsp
(COPY AND PASTE IN URL)
I HOPE THE INFO I HAVE PROVIDED HELPS YOU GUYS I WAS LOOKING INTO APPLYING FOR THE US AIRWAYS CREDIT CARD AND COULDNT FIND ANY INFO ON APR, FEES, ETC I CAME ACCROSS THIS PAGE AND REALIZED ILL PASS!!
August 1st, 2009 at 6:27 pm
I had bad experience with Barclay’s Master Charge. This bank is the worst of them all…I did not realize that they are handling the US Airways Card, I thought this is from BOA. They hit me with $39 late fee even though I had sent the payment via bank transfer. I am canceling my card and would like to know where to file complaints against this bank and MC? Better Business Bureau ?
August 18th, 2009 at 5:44 am
Two months with Barclay’s and two instances of problems making payments online. From my view, everything goes through, but the payment never gets entered into their system. I only find out when the card gets declined. Get on the phone and they quickly waive any late fees but won’t admit to having a problem, and won’t open the accountb for 1-2 days. The best joke is that their credit department shows they’ve called me twice since the account went past due, but I never received any phone calls. Time for a new CC.
August 30th, 2009 at 1:54 am
I have been trying to solve a problem with Barclays US credit card for 5 weeks now. I have spent approx. 7 hours on the phone, spoken to, and been disconnected by, several different people, who all admit that the mistake is theirs, and I still cannot get this resolved! It is to the amount of Twenty Seven Hundred Dollars that is owed to me! I am at my wits end on how to deal with this. Having read the above blogs, I am begining to think that this is a deliberate ploy and has to be criminal.
Any suggestions
September 2nd, 2009 at 9:08 am
Would anyone be interested in a class action suit against Barclays Credit Cards? I’ve had my fill.
September 2nd, 2009 at 9:10 am
I had my interest rate raised and my credit limit cut for making a payment to EARLY
October 1st, 2009 at 4:33 am
interested in a class action suit against Barclays Credit Cards? Damn right!!! and we need to do this. look at how many of us are getting screwed by this bank! I was traped by the change in due dates and was told I have a late payment in Jan 09–well now I have a 22.24% on this card. with a bill due for $221.48 and a finace charge for $220.48!!! one dollar is going to pay the balance. So if I pay Barclay for 5 months–they get $1000.00 plus dollars and 5 dollars goes to the balance. I’ll be DEAD and never get this card paid off! the mob has better deals than this bank. interested in a class action suit against Barclays Credit Cards? How do we start?
PLEASE someone help.
October 2nd, 2009 at 7:10 am
well hello everyone,
I had a great call to barclay today and have a number to share with you all.
again I made a call to barclay to deal with the unethical dealings of barclay and poor customer service. again I got no help and they would not change my % rate because they say I closed the account–when in fact I opped out of a change they where trying to make to the accounts I have with them and by doing so THEY close the accounts. I also wanted barclay to know I was not informed this would LOCK my intrest in at 20.24% and 22.24% on my 2 accounts. again they said I close the accounts.
here’s a number to call in the US call and flood this number people!!!!!!! oh and when I told the rep i was recording the call they demanded that I stop–I asked–your recording this call right, they said yes and i told them I have the right to record the call also–well they hung up on me!!!
nice right –CLASS ACTION NOW PEOPLE!!!
So call this number-flood them with calls
In Delaware:
Barclaycard US
100 S. West Street, Wilmington, Delaware 19801
Tel: (302) 255 8000
Richard Vague Chief Executive
James Stewart President
dwayne
October 2nd, 2009 at 8:00 am
OH MY GOD!!!! BACK TO 9.9% ON BOTH ACCOUNTS AND REOPENED(not going to use them-LOL) but got my problems fixed! It just took 10weeks and calling and calling. It did take 2 calls to the number above. So I’ll be able to pay off the accouts before I die—LOL
October 20th, 2009 at 3:10 pm
This has been a nightmare. I have similar problems as some of the people above, where my online payments are not going through to Barclays and they tried to raise my APR to 30%. What makes this worse, was that I had/have a case number and got in touch with BOA who said everything was fine. Then I called Barclays back and they said everything was set and the problem was resolved. 4 weeks later, I get my paper statement and problem was not resolved! They are raising my rates. I almost had a heart attack scremaing at the people overseas who were rude and arrogant. i finally got someone in the US, who was very helpful, but still no resolve, with a problem that was supposed to be already resolved!!!!!!!!!!!!! many people are correct saying that this is criminal; these acts from Barclays is negligent and criminal and designed to steal from consumers. I am sick to my stomach with disgust and would like to know if any law suit has been filed, because if so, I will hop on that bandwagon immediately!!
January 24th, 2010 at 7:51 pm
Not only is this a nightmare as illustrated above,
but I’ve spent hours on the phone and quite a bit of money and time sending certified mail as instructed by the company. I never get the receipt card although I have paid for it. How about that advertising that claims that if you’ll open one of these miserable cards they will give you 35,000 miles or some such thing? All I’ve received is annoyance. Today is the first time that I’ve talked to a “rep” that I realy truly could not understand. Oh well……………….
January 30th, 2010 at 9:58 am
I am dealing with the same thing. My interest rate just went to 28.25%!!!! Over $300 a month in interest alone! I’ve been through everything I’m reading on here as of the past 6 months. I’ve filed a complaint with the BBB for Barclay’s DE. Everyone should do the same. Let’s class action this. It’s got to be illegal.
January 31st, 2010 at 9:53 pm
I would be interested in a Class action against Barclays. They have been double dipping my bank account and then claiming I am missing payments. Customer service is RUDE and can’t tell their A@$ from a hole in the ground.
February 6th, 2010 at 11:42 am
I just had a similar happening. Was with BofA for several years with no problem — always paid in full each month, always on time via bank online transfers. Last month Barclays say I was ONE DAY late!!! ONE DAY!!! So they added $30.75 in finances charges and $39.95 late payment fee!! I talked with a rep and he “said” he would credit me withh $19.50 - but thats it. This is more than the money — this is the wrong way they treat customers!!! OH, and then I got a letter a couple days later that “due to my recent late payment” they were raising my interest rate to 29%! ARGH!! I called today to cancel. I’m following up with letters to Barclays and USAirways. Is Barclays an American company?
February 24th, 2010 at 6:00 pm
I can’t stand much more of this messing for hours with a different answer from each Barclay rep. It’s hard to believe that US Airways has not received notice that they are being represented by a bunch of what appears to be nothing but crooks, and the lack of a brick and mortar bank makes me very uncomfortable.
I used to Go to BOA and pay my bill in full and early and leave with a beautiful
receipt…which by the way I never had to use. I’ve spent plenty of money sending certified mails which the Barclays rep recited to me…of course I never received the receipt. Their staff sounds like they were never schooled to handle their jobs.
March 7th, 2010 at 2:54 pm
I had my BofA US Airways for years - always paid on time, no probs. They transferred to Barclays, and even though I had perfect payment history CLOSED my account while I was on vacation! Left me stranded with availability to half the credit cards & funds I thought I had. Now, they will not reopen it under any circumstance and I’m stuck with this closed account with a balance I’m chipping away at. They are horribly rude and all they want to say when you call them is “I can take a payment right now”.