Purchase Protection Question

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bmw1990Z
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Purchase Protection Question

Postby bmw1990Z » Mon Nov 05, 2012 8:24 am

Hello all,

I recently used the purchase protection feature of my gold delta amex. I purchased a sweater and two weeks later after one wash it was no longer able to be worn. I filed a claim but I do not have the receipt. Is this going to be an issue? thanks!
Cards in my wallet:
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-American Express Platinum Delta Skymiles--July 2013


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FastSRT8
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Postby FastSRT8 » Mon Nov 05, 2012 10:54 am

Keep us posted on this one. I am not sure if this 'qualifies' although in principle it does. Wondering if they will end up blaming you as you contributed to the 'damage'.
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m20e3087
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Postby m20e3087 » Mon Nov 05, 2012 12:12 pm

They should be able to get all the info from your statement w/out receipt. Keep us posted with updates.
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bmw1990Z
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Postby bmw1990Z » Tue Nov 06, 2012 7:55 am

I checked the status of my claim this morning and it states closed. I haven't received an email about this. I was under the impression this was a valid claim.
Cards in my wallet:

-Citi Forward Card for College Students-July 2011

-American Express Platinum Delta Skymiles--July 2013

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djrez4
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Postby djrez4 » Tue Nov 06, 2012 9:16 am

Did you toss a wool sweater in the dryer?
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AMEXAT19
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Postby AMEXAT19 » Tue Nov 06, 2012 10:48 am

Hey BMW,

I have done Return Protection claims in the past and they never send emails, I usually just check my account and the credit is there.

bmw1990Z
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Postby bmw1990Z » Tue Nov 06, 2012 12:59 pm

AMEXAT19 wrote:Hey BMW,

I have done Return Protection claims in the past and they never send emails, I usually just check my account and the credit is there.

I should've checked my account before posting. I received a credit back for the sweater this morning! Insane how quick that was! Amex is awesome.
Cards in my wallet:

-Citi Forward Card for College Students-July 2011

-American Express Platinum Delta Skymiles--July 2013


jlam572
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Postby jlam572 » Wed Nov 07, 2012 11:15 pm

Awesome! What kind of sweater if you dont mind me asking? About what was the price range?
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