Credit Card Forum
  1. #1
    Centurion Member
    Join Date
    Jun 2011
    Location
    Down South
    Posts
    191

    Default My experiance when calling to cancel an Amex card

    I called Amex to inquire about cancelling my Gold card before being assessed the annual fee. Long story short, the lady offered me 5k membership rewards points and double points for 3 months to keep the card. She was extremely helpful. I actually want to apply for the blue cash everdyay that she offered me, but I don't want another inquiry right now. Amex has fantastic customer service.
    Cards
    Visa: BofA Cash rewards Visa Signature (1% on everything)
    Kroger 123 Rewards Visa, Ascend FCU Platinum Visa (1% back), Penfed Platinum Cash Rewards Visa (5% on Gas)
    BofA Cash Reward Platinum Plus (1% on everything, 2%on groceries, 3% on gas), Penfed Platinum Rewards Visa ( 5 points on gas, 3 points on groceries, 1 point on everything else)


    Discover: Discover More (5% back rotating categories), Discover Miles (2% on travel and restaurants, double miles on phone, internet, and tv

    Amex: Gold Card, BofA Accelerated Cash Rewards (1.5% on everything)

    Express Store card (points for gift certificates and special deals)
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  2. #2
    Centurion Member
    Join Date
    Aug 2011
    Location
    Phoenix
    Posts
    396

    Default

    Quote Originally Posted by FutureBillionaire View Post
    I called Amex to inquire about cancelling my Gold card before being assessed the annual fee. Long story short, the lady offered me 5k membership rewards points and double points for 3 months to keep the card. She was extremely helpful. I actually want to apply for the blue cash everdyay that she offered me, but I don't want another inquiry right now. Amex has fantastic customer service.
    +1 They are great. What is your Member Since year?
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  3. #3
    Gold Member
    Join Date
    Jan 2012
    Location
    Tennessee
    Posts
    45

    Default

    Quote Originally Posted by FutureBillionaire View Post
    I called Amex to inquire about cancelling my Gold card before being assessed the annual fee. Long story short, the lady offered me 5k membership rewards points and double points for 3 months to keep the card. She was extremely helpful. I actually want to apply for the blue cash everdyay that she offered me, but I don't want another inquiry right now. Amex has fantastic customer service.
    Did you agree not to cancel?
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  4. #4
    Centurion Member
    Join Date
    Apr 2009
    Location
    Texas
    Posts
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    Default

    That's a great example of how it pays to put all of your "vendors" up for review periodically, credit cards but also cable and phone service providers, pool cleaners, lawn care, etc. I recently called to cancel bottled water delivery and was made an offer for a price cut that changed my mind to keeping the service.

    I doubt Amex would make such a gesture to me, though, as I've been known to take their bonus points and bolt. I'm sure I'm on their black list by now.
    CARDS (and why)
    FIA Card Services: Fidelity Amex (best cash back excepting 5% cards), Fidelity Visa (spare)
    Chase: Freedom (only for 5% reward categories, purchases under $10), Sapphire (not in use), Amazon Rewards (for Amazon purchases only)
    CapitalOne: No Hassle Rewards (no foreign transaction fee, my only MasterCard, not in use)
    Amex: Blue Cash Everyday (not in use)
    Discover: More (only for 5% reward categories)
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