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About LinkBacksI received a shade in the wrong color. Merchant refused to re-do, and I filed a defective merchandise dispute (American Express Blue Cash). Amex refunded the balance ($684) but have refused to refund the deposit to have the shade made ($500)! I re-disputed, sent in a photograph, letter from merchant, letter to Amex, etc., but they still stonewalled. This is new in my experience with American Express. Needless to say, I am very disappointed, and also wanted to alert cardholders that Amex may be changing their purchase protection policies.
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Green Member
- Join Date
- Sep 2011
- Location
- New York
- Posts
- 1
Amex Defective Merchandise Dispute: Unpleasant Experience
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Centurion Member
- Join Date
- Apr 2009
- Location
- Texas
- Posts
- 537
Is it possible that they've failed to understand that the deposit is in addition to -- not a portion of -- the $684.
CARDS (and why)
FIA Card Services: Fidelity Amex (best cash back excepting 5% cards), Fidelity Visa (spare)
Chase: Freedom (only for 5% reward categories, purchases under $10), Sapphire (not in use), Amazon Rewards (for Amazon purchases only)
CapitalOne: No Hassle Rewards (no foreign transaction fee, my only MasterCard, not in use)
Amex: Blue Cash Everyday (not in use)
Discover: More (only for 5% reward categories)
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