American Express customer service number on back of card?

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
4 posts
betoppa
 
Posts: 1
Joined: Sun Jan 30, 2011 2:13 am
Location: Cali

American Express customer service number on back of card?

Postby betoppa » Sun Jan 30, 2011 2:19 am

What is the American Express customer service number found on the back of the card? My card is missing and the American Express website doesn't list the customer support number and instead says to "Call the American Express phone number on the back of your card." Aren't they geniuses. Didn't it occur to them that is the reason people would be going to the website for it in the first place??? I have the Gold card by the way.


jeffysdad
Centurion Member
Centurion Member
 
Posts: 875
Joined: Thu Apr 30, 2009 2:32 pm
Location: Texas

Postby jeffysdad » Sun Jan 30, 2011 12:24 pm

From the Amex website: CUSTOMER SERVICE 1-800-528-4800 24/7.
There's also always 1.800.555.1212 for toll-free directory assistance.
American Express: Blue Cash Preferred (groceries, 6%; gas, department store, 3%); Gold Delta SkyMiles (Delta Air Lines, 2 miles/dollar, free checked bag).
US Bank: Cash+ (utilities, phone, internet, restaurant, 5%; drugstores, 2%).
FIA Card Services: Fidelity Amex (everything, 2%); Fidelity Visa (everything, 1.5%).
Chase: Freedom (rotating, 5%); Amazon (Amazon.com, 3%); PriorityClub (IHG hotels, 5 points/dollar); Sapphire (not in use).

*All cards are registered with PriorityClub IDine program for 8 points/dollar at participating restaurants.

bluejava2
 
Posts: 1
Joined: Sun Jan 30, 2011 12:44 am
Location: Seattle

Ironic...

Postby bluejava2 » Sun Jan 30, 2011 3:17 pm

I have the Optima Platinum AmEx card. Needed to call them from London's Heathrow last month since my charge for a British Airways ticket did not go through. When I pulled out my card and called collect, the customer service number on the back of my card was not valid. Needless to say, I was not happy at all as I had to use a backup card to make my purchase on BA.

If a phone number is listed on the back of my card, I expect it to work. I called AmEx on my return to the USA and they had no explanation as to why the number did not work. They instead gave me another number.

bluejava2


User avatar
Mogul of Pineapples
Centurion Member
Centurion Member
 
Posts: 1271
Joined: Sun Jun 01, 2008 11:32 pm
Location: Smogland

Postby Mogul of Pineapples » Mon Jan 31, 2011 1:27 am

When I pulled out my card and called collect, the customer service number on the back of my card was not valid.


Did you call the regular customer service number on the back of the card? American Express cards have two phone numbers on the back, one is an 800 number and one is for collect international calls. It could have been that you dialed the 800 number accidentally as a collect call and that is why it didn't go through.
Disclosure: I am a moderator/paid staff of this site, which does have advertising relationships with some credit cards that are discussed and linked to. Regardless, anything I say is my honest opinion.

Current Cards:
American Express: Blue Cash, Simply Cash Bank of America: WorldPoints Platinum Plus Chase: Amazon, British Airways, Cash Plus Rewards, Freedom, Ink Cash Citi: Thank You Premier, Dividend Platinum Select Discover: More
Primary Everyday Card: American Express Blue Cash
Primary Travel Card: Chase Sapphire Preferred



Return to “American Express”

Who is online

Users browsing this forum: No registered users and 6 guests