Approved for Amex Platinum! Hopefully customer service will be better.

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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PowerMan572
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Approved for Amex Platinum! Hopefully customer service will be better.

Postby PowerMan572 » Sat May 10, 2014 3:51 am

I applied Friday night, called the number on the app status website immediately after applying and was approved after verifying that it was in fact me that applied for the card!

I did write this post back in March how awful my customer service experience has been with Amex, and I'm hoping the Platinum service will be MUCH better! In fact, just last week I had another horrible encounter with Amex. I called to get the chip and sig CHIP installed on my HHonors Surpass card and the guy was way too quick on the phone and said "Alright, I can have it there in 2 days for you via USPS. Anything else I can help you with?" I waited 4 days and I never got the card. ERRR! Come on Amex!

Other than the bad customer service, my Amex cards have always come through for me. Approved every time, never have to worry, pay in full each month, and I like the benefits the cards offer!

My question to other Amex Platinum card users, do I have to be flying Delta that day in order to get lounge access? For instance, I'm flying Sun Country in a couple weeks and I'd like to be able to get into the JFK lounge with my Platinum card.


Reclusive46
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Postby Reclusive46 » Sat May 10, 2014 7:03 am

You have to be flying with Delta to access Delta lounge with your Plat.
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MemberSince99
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Postby MemberSince99 » Sat May 10, 2014 7:24 am

Those foreign reps - you can tell they have no sense of humor at all, but they sure are funny guys.

benhollberg
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Postby benhollberg » Sat May 10, 2014 8:16 pm

PowerMan572 wrote:I'm flying Sun Country in a couple weeks and I'd like to be able to get into the JFK lounge with my Platinum card.


You do have to fly Delta to get into the Delta Skyclub but I believe that there is one or two Priority Pass lounges at JFK you may access. Just be sure to signup for Priority Pass right away.
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