- Posts: 1
- Joined: Tue Apr 22, 2014 9:37 pm
- Location: Sonora/CA
Today I received an invitation to apply for this card. Maybe you have heard of this new card and can share information. I wanted to ask the undersigned, Josh Silverman, President of Consumer Products & Services, a few questions. But all I could find was a link to a message that basically said "you can contact us only by means of a chat" -- most likely a person that follows a script and cannot answer any questions.
The "chat" invitation was followed by the question whether the response met my expectations, yes or no. I tried both ways, and the result was identical, "Thank you for your comments" -- although all the while I had no chance to even enter a comment or a question. It was literallly a "thank you for nothing"/
Do you have better experiences? If so, how did you accomplish that?
"Earn 20% more Membership Reward points" -- That's meaningful only if I know what the standard reward points are. One tenth of one percent, which all my other credit cards offer? So 20% more points mean 0.12% of my charges?
Of the three items listed on my invitation, which are supposedly the advantages of this new kind of Amex card, they stress the fact of no annual fees. I don't really know if that is new for American Express. In the 89's I was a "member", very rarely used it as most stores still don't accept Amex cards; my card ultimately was canceled due to non-use. Fine with me.
My problem still is: There seems to be no way of contacting the company other than through a "chat", which would most likely connect me with a person that follows a script.
Please tell me that I am wrong in supposing that American Express cannot expand with the upper crust of Americans and now intends to attract those who, in the past, either could not get an Amex card like myself or did not want one, as Amex still has a much smaller base of retailers than MasterCard, Visa, or even Discover.
As you can tell I'm not a likely new customer to Amex but I'm still interested in your take on how Amex would or should respond to my questions.
I'll be grateful for any comments.