Germanyjon1 wrote:I disputed a charge from an auto repair shop. The repairs I was charged were not done properly. AE stated they accepted the shop's invoice as proof the repairs were made, even though I proved to them that repairs were not done properly.
So I'm wondering why AE accepted it as prove that repairs were done.
[color="red"]What are my options to recover the monies.[/color] Can I refute AE findings to AE? If so, what's the best way to do this?
One option would be to take the repair shop to small claims court. The maximum amount can vary from state to state, but in most cases, auto repair costs would generally be covered in that court. Take all of your documentation with you, the clerk of the court would likely be able to advise you on the process, and possibly if you have a valid claim.
I'm only speculating here, but my guess is, AMEX sided with the shop because the shop provided documentation that the repairs were made. Your allegation is that the repairs weren't made PROPERLY. AMEX will not likely enter into that part of the disagreement. Check the T&C from AMEX in detail, you'll likely see that's the case.
You could perhaps proceed with an appeal to AMEX, not sure how that would be done. You'd likely need an independent 2nd opinion as to what was done that was improper and what should have been done to make it proper.