American Express Ruled Against Me in Auto Repair Dispute

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Germanyjon1
 
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American Express Ruled Against Me in Auto Repair Dispute

Postby Germanyjon1 » Sat Apr 12, 2014 2:27 pm

I disputed a charge from an auto repair shop. The repairs I was charged were not done properly. AE stated they accepted the shop's invoice as proof the repairs were made, even though I proved to them that repairs were not done properly.

So I'm wondering why AE accepted it as prove that repairs were done.

What are my options to recover the monies. Can I refute AE findings to AE? If so, what's the best way to do this?


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PlatinumAMEX94
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Postby PlatinumAMEX94 » Sun Apr 13, 2014 9:46 am

Germanyjon1 wrote:I disputed a charge from an auto repair shop. The repairs I was charged were not done properly. AE stated they accepted the shop's invoice as proof the repairs were made, even though I proved to them that repairs were not done properly.

So I'm wondering why AE accepted it as prove that repairs were done.

What are my options to recover the monies. Can I refute AE findings to AE? If so, what's the best way to do this?


You should go to the shop manager or owner and discuss your dissatisfaction. If you still don't have success refer to the Better Business Bureau. If the merchant has a signed receipt or electronic signature then it is usually on the merchant side. If you weren't happy with the services at the time of payment you shouldn't have signed the receipt and stated that you WILL sign when the services contracted are completed to satisfaction.
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thom02099
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Postby thom02099 » Sun Apr 13, 2014 11:16 am

Germanyjon1 wrote:I disputed a charge from an auto repair shop. The repairs I was charged were not done properly. AE stated they accepted the shop's invoice as proof the repairs were made, even though I proved to them that repairs were not done properly.

So I'm wondering why AE accepted it as prove that repairs were done.

[color="red"]What are my options to recover the monies.[/color] Can I refute AE findings to AE? If so, what's the best way to do this?


One option would be to take the repair shop to small claims court. The maximum amount can vary from state to state, but in most cases, auto repair costs would generally be covered in that court. Take all of your documentation with you, the clerk of the court would likely be able to advise you on the process, and possibly if you have a valid claim.

I'm only speculating here, but my guess is, AMEX sided with the shop because the shop provided documentation that the repairs were made. Your allegation is that the repairs weren't made PROPERLY. AMEX will not likely enter into that part of the disagreement. Check the T&C from AMEX in detail, you'll likely see that's the case.

You could perhaps proceed with an appeal to AMEX, not sure how that would be done. You'd likely need an independent 2nd opinion as to what was done that was improper and what should have been done to make it proper.
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MemberSince99
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Postby MemberSince99 » Sun Apr 13, 2014 11:57 am

I agree with small claims court that's probably the only recourse you really have. You can appeal with Amex but it's not likely to be successful in this case.


You will need to find a mechanic willing to agree with you that the repair was not done properly and testify to this. And remember that mechanic might be looking for a job someday and he doesn't want to burn bridges so you will probably find most of them very reluctant to do that.


I'm not sure what state and/or Federal agencies regulate auto repair but you might want to find out and involve them as well.

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Postby MrMosby » Mon Apr 14, 2014 7:30 pm

My guess is it comes down to liability for Amex, they aren't experts in car repair so if they get into that dispute and take the wrong side (i.e. say yes they were correct and then you get injured they could get sued).

So Amex takes the route that if services were rendered you owe money.
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