Upgrading from Gold to PRG

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Vandalized2
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Upgrading from Gold to PRG

Postby Vandalized2 » Fri Mar 21, 2014 1:43 am

When seeking an upgrade from your Gold Card to PRG does this request incur a inquiry to the credit bureau?

What information do you need to ask a rep when upgrading or requesting an upgrade?


MemberSince99
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Postby MemberSince99 » Fri Mar 21, 2014 6:35 am

No it's a product change, shouldn't be any inquiry.


I would make sure I got ahold of an AMERICAN rep - the foreign CS is so clueless they might take that as I want to app for the PRG. I also believe you have to have the Gold for 13 months before they will upgrade you. Looks like you've had it 11 right now, so you will probably have to wait another 2 months or so.

CalAlumnus13
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Postby CalAlumnus13 » Tue Mar 25, 2014 11:55 am

Is there a special number to reach frontline CS based in the US? I always get foreign (which are okay, but not great), though I did speak to an American on a fraud prevention issue (she was outstanding).
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Robrus1
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Postby Robrus1 » Tue Mar 25, 2014 3:30 pm

CalAlumnus13 wrote:Is there a special number to reach frontline CS based in the US? I always get foreign (which are okay, but not great), though I did speak to an American on a fraud prevention issue (she was outstanding).


Just request to be transferred to an American customer svc rep.
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jlam572
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Postby jlam572 » Tue Mar 25, 2014 7:13 pm

it will also help your chances to call during business hours.
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