MemberSince99 wrote:I must have a terrible reputation. Well earned I suppose
I wish they'd name a credit card maneuver after me... I suppose a "membersince99" is better than a "bearsnturtlesrthebest!" (let's apply for as many cards as we can until someone approves me!)
Seriously, I think companies like Amex think they can get away with hiring terrible overseas customer service reps because... Well, because they can get away with it- simply because we let them get away with it!
When I closed my Amex Green earlier this year, "Meghan" asked why I was closing the card. At first I took the "none-ya-biz" approach, but then told her it was because of the terrible customer service I got from foreign customer service reps they employed. That wasn't the real reason I closed the card, but if enough people did that; maybe they would rethink their customer service strategy.
I'm not a "Buy American at any cost" guy. I have nothing against foreign workers trying to make a living. I don't even have a problem with companies who build factories overseas-with as business unfriendly as our government is, I would too! But if you're going to have people answering phones and doing online chat- you really need to have people who speak English fluently otherwise my perception is you don't value my business.
In my Wallet:
Sometimes in my Wallet:
- Amex PRG NPSL[3-14, bd 91]
- Sallie Mae MC $8000[1-14]
- Chase Freedom $4700[1-14]
- Discover It $2750[8-13]
- BoA UCF Alumni Cash Rewards $5000 [3-15]
- GM BuyPower WEMC $5000[9-14]
- Wells Fargo Propel 365 Amex $7000[4-14]
- Barclaycard Arrival WEMC $7000[3-14]
- BoA Better Balance $3000[2-15]
In my sockdrawer: Amex BCE $1000[10-13, bd 91], OCCU Duck $10000 [11-13], The Sportsman's Guide Visa $8000[8-14], Chase Slate $4000 [9-14]Delta Gold Amex $2000 [2-15 bd 91], Diners Club MC $20000 [10-14] Commerce Bank Visa $2000 [3-15] Citi Double Cash $1000 [3-15]
Total CL: $90450