MB131174 wrote:After that experience I am absolutely certain I am 100% DONE using American Express. Chase has come a long way in their customer service, and IMO, out paces AmEx now. Just not sure if I want to close the cards or not. As much as they disgust me, having an open AmEx in good standing looks good for the credit report.
Do what you have to do based on your priorities. I don't use CS much so I don't generally put most of the weight in my decision making on CS. YMMV.
A good report is a good report. You don't get bonus points for having AmEx on your reports. Backdating and such are useful though.
MB131174 wrote:Chase let me change my British Airways visa to the Hyatt visa no problem.
Sure but there are certainly Chase cards that can't be PC'ed from one to another as well. You're just cherrypicking evidence to support your opinion here.
MB131174 wrote:I just don't understand why people are always splooging all over themselves for the Marriott card but the Hyatt is like the red headed stepchild.
Different people have different needs/wants/priorities/etc. Use whatever works for you. No sense in worrying what or why others do. Marriott would be a lot more useful to me than Hyatt as well but I don't have either.
MB131174 wrote:I don't think that should be the reason.
Again, subjective. I'd agree that metal isn't a good reason but there are plenty that apply for appearance or material.
linuxmachine wrote:I know that is amex's reasoning but I'm a bit disappointed by that technical limitation.
I don't think Travis said it was a technical limitation. There could be a technical limitation but it could just be a matter of policy.