Amex customer service. 0 for 3 so far!

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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Postby MB131174 » Sat Mar 15, 2014 11:40 am

AmEx has really gone down hill. Their customer service is sub-par at best.
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Postby jlam572 » Mon Mar 17, 2014 12:09 pm

I wouldn't mind speaking to india if they get the job done and are knowledgeable. The only 2 things that bug me are when their accent is too thick to understand them, or they pretend like their name is ben or john when you know their name is Salim or Akbar
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Postby thomascgty » Mon Mar 17, 2014 11:18 pm

rockyrock wrote:I've been a Platinum cardholder for eight years and I still get India half the time...

Whenever I need to call CS on my previous Platinum card, I always get either a British English or American English. Are you dialing the phone number printed on the back of the Platinum card?

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