Amex customer service. 0 for 3 so far!

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
23 posts
MB131174
Centurion Member
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Joined: Mon Mar 05, 2012 10:58 am
Location: PA

Postby MB131174 » Sat Mar 15, 2014 11:40 am

AmEx has really gone down hill. Their customer service is sub-par at best.
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jlam572
Centurion Member
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Posts: 494
Joined: Wed Aug 01, 2012 12:04 am
Location: Hawaii

Postby jlam572 » Mon Mar 17, 2014 12:09 pm

I wouldn't mind speaking to india if they get the job done and are knowledgeable. The only 2 things that bug me are when their accent is too thick to understand them, or they pretend like their name is ben or john when you know their name is Salim or Akbar
American Express Platinum
Chase Sapphire Preferred
Hawaiian Airlines BOH MC
USAA Amex
Capital One Visa Platinum
Citi Diamond Preferred MC

thomascgty
 
Posts: 2
Joined: Mon Mar 17, 2014 11:10 pm
Location: Alhambra, CA

Postby thomascgty » Mon Mar 17, 2014 11:18 pm

rockyrock wrote:I've been a Platinum cardholder for eight years and I still get India half the time...


Whenever I need to call CS on my previous Platinum card, I always get either a British English or American English. Are you dialing the phone number printed on the back of the Platinum card?



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