Anyway to get back rewards points if i've made late payments?

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idonthaveaname
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Anyway to get back rewards points if i've made late payments?

Postby idonthaveaname » Thu Jan 16, 2014 3:25 pm

Has this happened to anyone? If so what did they do?


MemberSince99
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Postby MemberSince99 » Thu Jan 16, 2014 5:57 pm

All you can do is ask. I certainly would make sure my payments are up to date before asking. The worst they can say is no.


That's all you have realistically. Good luck.

Darod850
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Postby Darod850 » Thu Jan 16, 2014 10:11 pm

yes, happened to me on 2 separate occasions,. but theres a $25 fee, so make sure the points are worth it. On a side note, when it happened on my Platinum the fee was credited to my account. so no harm done. ;)

Obi-dan
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Postby Obi-dan » Thu Jan 16, 2014 10:44 pm

This was many years ago so things may have changed. But I was late on a payment and they offered to let me buy my points back. This was an option on the home page of your account. I did not feel this was a good deal but everyone's situation is different.
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travisrauh
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Postby travisrauh » Fri Jan 17, 2014 10:19 pm

idonthaveaname - Depending on the card product that you have, you may be able to purchase the forfeited points. For details specific to you, please call the number on the back of your card.
I am an employee of American Express. All posts are those of my own and do not reflect the actions or opinions of AXP. While all efforts are made to ensure accuracy in my posts, for official statements or responses, please consult with @AskAmex on Twitter or dial the number on the back of your card.

Darod850
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Postby Darod850 » Sat Jan 18, 2014 2:08 pm

It's $35, on the platinum you get the fee credited to your account tho.



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