- Centurion Member
- Posts: 4913
- Joined: Sun May 20, 2012 4:35 pm
- Location: WI
I posted earlier how when I applied for BCP this summer, I called and was told by a CSR that I was eligible for the sign up bonus of $250 for 1000 spend in 3 months.
I met that spend, and didn't get the bonus so I called and the rep confirmed I was eligible and that I had met the spend. The rep had no explanation for why I did not get the bonus, but promised to forward it to the "marketing team" (why they would do that I have no clue but I would help the rep would...) and I would hear from Amex soon.
That was 6 weeks ago. Not a word from Amex, and my latest statement posted, and there is no sign of that sign up bonus to be seen.
To say the least (and all the haters who worship Amex, you go right ahead and fling at me for daring to say it, just like the creatures in the cage at the zoo do...) this is FAR from world class service. It's pathetic, to be totally blunt. I should not have to hound these guys to live up to their word. (And it appears that hounding them does no good in any case). I mean what do you really say at this point. I did contact travis on here who works for them and who promised to look into it if they did not post the bonus by the next statement, but again, how much should a person have to hound them to keep their end of the bargain?
I have not been putting spend on any Amex card for a bit now, and I have no intention of putting any on any of them until Amex resolves this by keeping their word. And honestly, I'm borderline on just moving on from Amex altogether. I really don't need them for anything. I've never seen any other lender outright welsh on the sign up like this they all posted right away what they promised. Not Amex. So much for the elite world class lender. The more I think about it, the more I feel like it's time to cut the cord and not look back. I burned them, and they burned me back, and maybe it's just time to say to hell with it and that's the best for everyone.