Suggestions for platinum benefits

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Suggestions for platinum benefits

Postby DoingHomework » Wed Dec 18, 2013 6:20 pm

I'm starting this in a new thread rather than hijacking the thread about losing lounge access. But consider this a continuation.

For those with a platinum card (or Centurion for that matter), what would you consider worthwhile benefits that AMEX should explore adding? Let's be realistic here. We know they monitor this forum so perhaps some of the suggestions might be taken seriously.

I for one am kind of tired of paying the same annual fee as those who live in NY and LA and not having access to the same kinds of events. I'd like to see them offer discounts and partnerships with more local events in other (smaller) cities. There are plenty of national touring groups (bands, dance troupes, plays, etc.) that they could partner with. I see specials for shows in NY but when the same performances come to my area AMEX offers nothing. That would be far less annoying if New Yorkers paid higher annual fees but they don't.

I'd also like to see them offer automatic seat upgrades on flights - not cabin class, just to economy plus or whatever term each airline uses.

I get that AMEX is out to make money and I have no problem with that. I will gladly pay my annual fee if I am getting value for it. But the value of the platinum to me has been declining very rapidly when I compare it to perks I get with other cards or from other relationships.

What kinds of things would others like to see offered?

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Postby djrez4 » Wed Dec 18, 2013 6:48 pm

Include a free guest on the Priority Pass membership; silver elite level on at least one domestic airline; bonus categories on spend; chip and PIN.

I'm sure I could come up with more.

There's a reason I'm going to switch to business Plat next year. At least I can deduct the fee.
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Postby benhollberg » Wed Dec 18, 2013 9:39 pm

Make that a full priority pass member, not just "select."

Also, I'd like double/triple points on travel and/or dining like the PRG.
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Postby Robrus1 » Thu Dec 19, 2013 7:32 am

djrez4 wrote:Include a free guest on the Priority Pass membership; silver elite level on at least one domestic airline; bonus categories on spend; chip and PIN.

+1. I'd be happy with those three being added. It'd be nice if they applied any unused portion of the $200 airline credit toward your annual fee for the next year. Not sure if that's realistic or not, but it'd be nice.
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Postby DoingHomework » Thu Dec 19, 2013 10:05 am

I think this was mentioned in a separate thread but there seem to be "neighborhoods" evolving-



etc. Now, I have nothing against Starwood and Delta but Delta does not happen to fly to the places I frequent. So the Amex "perks" are largely useless to me. I get that they want to promote within their alliance. But surely then they must realize that the service must also be available.

The problem with Priority Pass, select or otherwise, is that it is not convenient to use. There is paperwork and delay at the entrance involved. With my regular lounge membership I flash the card, possibly ID, and am in very quickly. I also get the full range of service like wifi and such. My experience with PP is that it is little more than a license to be treated as a second class citizen.

On the surface I might seem like an ideal platinum customer - I spend quite a bit per year, basically everything I possibly can on the platinum card, I actually use the FHR and travel services a few times a year, I travel internationally, and so forth. As recently as 2 years ago I was using it a lot more. But now I invariably find I get much better prices, perks, and services from my Chase card...and the fee is about half!

Since I do travel a fair bit I still get about the value of the annual fee between the airline credit and discounts at Hertz (20%, rarely discussed). So I will keep the platinum for now, but my incentive for using it is diminishing very quickly. If they don't beef up the perks soon and if they cut the airline credit or hertz discount, I will be outta there.

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Postby samhradh » Thu Dec 19, 2013 2:19 pm

A points dividend, ala the CSP. That would be nice. Or does it already have one? I think the Gold does if you spend $30K or more.
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