Unfortunate Plat Changes

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
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travisrauh
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Postby travisrauh » Mon Jan 27, 2014 11:48 pm

jlam572 wrote:@travisrauh I hope the top brass know how unhappy we are about this.


Believe me, we know and we feel your pain too. Most of us are Cardmembers ourselves and are impacted just like everyone here.
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DoingHomework
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Postby DoingHomework » Tue Jan 28, 2014 12:54 am

Travis, you may feel the pain, but that does not excuse it. Centurion lounges are not the answer. You will never have one in every terminal and the reality is that in most airports, moving between terminals is a nonstarter. I get far more value from my United Club credit card. It's not just airline lounges. I use FHR fairly often, or at least I used to. But in the last couple of years I get better deals at the same hotels, with better extras and perks using my United card. The same goes for several other features.

You guys are losing the game. You really need to do some amazing things to get back in play. I get that your in it to make money. I have no problem with that. But you won't make as much money when you make me stop using my card because I get better service, perks, and features from someone else.

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FastSRT8
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Postby FastSRT8 » Tue Jan 28, 2014 10:53 am

Guys, I'm not affiliated with Amex in any way BUT have been a cardmember for over 20 years.

I believe in the product and the company. They will re-invent the market and provide their members with kick-ass benefits. Just be patient as I said.

A knee jerk reaction and dumping the card for lounge access is just that... a knee jerk.

I said it here first. Those who have dumped the card for lounge access will soon be reapplying for the card when the benefits get sorted out. Amex may note your file as to why you left and don't you believe for a second reacquiring the card will be that easy.

I think Amex may even be doing this intentionally to cull through their members; aligning themselves during these rough economic times. By having you the client remove yourself from their membership base over 'petty' lounge access may be just what Amex wants to do to reduce costs. IF the company has a large proportion of members only using the card for airport lounge access and not flowing through business the rest of the time, I would not want to have them as members. These type of members dilute Amex's ability to provide more great benefits. Amex needs spending customers to make money. When they make money, they can offer more back to us.

Think of it this way... if you fly first or business class exclusively then this lounge access thing is a moot point. I for one rarely or never use it as my fare class automatically provides me access to the carrier's lounge. A really great benefit would be to gain access to the first class lounge. That's a real benefit. Regular lounges are going down in quality. Food is non-existent and the drinks selection is poor.

IF you really want to see a real lounge, check out Lufthansa's first class terminal in Frankfurt. Now that is one very well run facility. I was fortunate to use it and even I who is hard to impress was impressed. Google it.
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jlam572
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Postby jlam572 » Wed Jan 29, 2014 2:31 pm

Hope you're right, SRT8
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rockyrock
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Postby rockyrock » Thu Jan 30, 2014 3:26 am

FastSRT8 wrote:Guys, I'm not affiliated with Amex in any way BUT have been a cardmember for over 20 years.

I believe in the product and the company. They will re-invent the market and provide their members with kick-ass benefits. Just be patient as I said.



The lounge access was just the final straw. What it boils down to is when I make a purchase and am deciding what card to use I hardly ever pull out my Amex Platinum. 99 out of 100 times one of my others cards will provide better rewards and they all offer similar purchase protection. It can't even compete against other Amex cards: PRG usually offers most points, BCP cash back or SPG which issues Starpoints--currently valued at 3 MR points a piece. That leaves status (or the appearance of) as the primary reason one would use this particular card to make purchases.

Customer service--a distant 3rd behind Chase and Discover, both of which connect you to a US based representative immediately when you call.

So maybe they are trying to thin the herd by letting it hit rock bottom. I'd much rather have them just call me and say you no longer qualify for the Platinum card so we have PC'd to Gold or Green. It is their fault for not screening Platinum applicants better--or at all. If they want to make sure they get customers that run a bunch of $$ through the cards each year make members meet a minimum spend to qualify.

There are tons of ways they can court a more exclusive and lucrative customer base without letting the card go to crap.

I know you have a Cent and may have different experiences. I've only been a Platinum member since 2006--not much history.

My views--YMMV.
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FastSRT8
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Postby FastSRT8 » Thu Jan 30, 2014 7:56 pm

rockyrock wrote:The lounge access was just the final straw. What it boils down to is when I make a purchase and am deciding what card to use I hardly ever pull out my Amex Platinum. 99 out of 100 times one of my others cards will provide better rewards and they all offer similar purchase protection. It can't even compete against other Amex cards: PRG usually offers most points, BCP cash back or SPG which issues Starpoints--currently valued at 3 MR points a piece. That leaves status (or the appearance of) as the primary reason one would use this particular card to make purchases.

Customer service--a distant 3rd behind Chase and Discover, both of which connect you to a US based representative immediately when you call.

So maybe they are trying to thin the herd by letting it hit rock bottom. I'd much rather have them just call me and say you no longer qualify for the Platinum card so we have PC'd to Gold or Green. It is their fault for not screening Platinum applicants better--or at all. If they want to make sure they get customers that run a bunch of $$ through the cards each year make members meet a minimum spend to qualify.

There are tons of ways they can court a more exclusive and lucrative customer base without letting the card go to crap.

I know you have a Cent and may have different experiences. I've only been a Platinum member since 2006--not much history.

My views--YMMV.


Very valid points made and you are a customer and entitled to receive the service you deserve and want.

I hope someone from Amex is reading some of these comments as it's all valid input.

Whatever your decision is...I hope your expectations are met!
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websteth
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Postby websteth » Thu Jan 30, 2014 8:57 pm

FastSRT8 wrote:Guys, I'm not affiliated with Amex in any way BUT have been a cardmember for over 20 years.

I believe in the product and the company. They will re-invent the market and provide their members with kick-ass benefits. Just be patient as I said.

A knee jerk reaction and dumping the card for lounge access is just that... a knee jerk.

I said it here first. Those who have dumped the card for lounge access will soon be reapplying for the card when the benefits get sorted out. Amex may note your file as to why you left and don't you believe for a second reacquiring the card will be that easy.


I'm with you on this one. I hope that this will lead to something better.
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UPS Gregg
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Postby UPS Gregg » Thu Jan 30, 2014 9:31 pm

Could Amex be stripping this card down to make room for something more attractive in the near future?
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MrMosby
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Postby MrMosby » Thu Jan 30, 2014 9:40 pm

The Platinum used to be my go-to card but I ultimately retired it for a few good reasons:
* MR rewards at a flat 1:1 wasn't a great deal
* When EMV rolled out I had numerous problems at BP stations with my card not being accepted
* The period between the posting date, and payment date didn't fall when I paid all my other bills and Amex was unwilling to move it.
* Only program I got status in was Starwood, and granted their points are the best value, I typically don't like their business hotels (Aloft specifically). Hilton Status would have been much more beneficial.
* I'd be fine getting rid of the car rental status for something more useful like Silver status on delta, or Hilton.
* MR Mall disappeared when I was a member and never came back before I canceled it (who knows where it is now).
* Lounge access has dwindled over the years (not completely Amex's fault)
* As another poster mentioned, I can call Chase and talk to someone immediately, no menu, no nothing. That's how I felt Platinum was when I first received it and that changed over time.
* International acceptance isn't as good (I mean it has the word American in the name though, what should I have expected).
* And finally, my nit pickiest thing - when I called Concierge I had to verify my card number every time, with JPM they recognize my phone number, I only have to confirm my zip code and I'm off and running.

Now granted this list is the list of all the annoyances I had, and truthfully if a handful of them were fixed I'd consider going back.
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FastSRT8
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Postby FastSRT8 » Thu Jan 30, 2014 11:09 pm

UPS Gregg wrote:Could Amex be stripping this card down to make room for something more attractive in the near future?


Who knows... maybe. But from what I can see, Amex is like old school business. They keep their product lines intact for a long time. Green, Gold, Platinum and to a certain extent Centurion.

But then they also have new products which see a revolving door. So who knows!
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