- Posts: 1
- Joined: Wed Oct 09, 2013 2:41 pm
- Location: Boca Raton, Florida
As a small business owner, AMEX sucks!!! They protect the consumer, but not the merchant account.
This is what has happened to us: A client purchased a significant amount of supplements from our nutrition and wellness store back in March. About 8 weeks ago, I received a chargeback notification, then next day my account was debited for the full amount of the purchase $4,600.
I sent the dispute via fax and to my surprise I got another debit on my account - $4600. I called and called and called and yelled and screamed until someone from Intuit by the name of Swati decided to help. She got my money back into the account Friday, Oct 8.
Well, to my surprise I check my account this morning and another $4600 is gone. At this time this is called STEALING, don't you think? And what can I do about it, who protects me?