Great Customer Service from AMEX

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
2 posts
Gold Member
Gold Member
Posts: 44
Joined: Fri Sep 13, 2013 3:51 am
Location: Las Vegas

Great Customer Service from AMEX

Postby DeeJay8385 » Tue Oct 01, 2013 5:02 am

Just spoke to a customer service rep for AMEX and requested the EMV chip for my card. My rep(Roxanne) informed me that my card has that chip already installed but I verified that it didn't. To make a long story short she informed me that since I just activated my acct last week that I'm still in my trial period and I can't do any card requests for 7 days( if I understood her correctly). She went ahead and said that she'll keep a lookout on my acct and instead of me calling back(on October 6th) to request the EMV chip, she'll go ahead and process my request to send me my EMV chip BCE card on that day and she'll send it overnight for FREE! As a new customer to AMEX I'm very impressed by the service I had received. Great job AMEX
FICO scores (
11/04/14 EQ 746, EX 712, TU 746
02/20/14 EQ 657,EX 649, TU 689

Current Cards:
Discover IT - 3/2013 $1,200; CLI 9/24/13 $1,500; CLI 12/26/13 $1,900;3/26/14 $4,400
Citibank TYP - 9/2013 $1,000 CLI: 4/29/14 $2,100; CLI 10/29/14 $3,400
AMEX BCE - 9/2013 $1,000;CLI 5/19/2014 $2,200;CLI 11/19/14 $6,600
BestBuy Store Card - 10/2013 -$1,000
Barclaycard Arrival MC - 1/2014 $2,500, Auto CLI 8/12/14 $6,500
Bank of America Cash Rewards - 10/21/2014 $5,000
Barclaycard Carnival World MC- 4/4/15 $3000

Closed Cards
Capital One Secure MC - $651 6/2011-10/29/14

Centurion Member
Centurion Member
Posts: 341
Joined: Sun Mar 18, 2012 10:08 am
Location: USA

Postby bmw1990Z » Wed Oct 02, 2013 6:10 am

Good to hear. I absolutely love AMEX customer service. I have used the purchase protection for many random things and they always get back to me within 24 hours with a credit back to my account!
Cards in my wallet:
-Citi Forward Card for College Students-July 2011
-American Express Platinum Delta Skymiles--July 2013

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