- Centurion Member
- Posts: 232
- Joined: Sun Jul 17, 2011 11:47 am
- Website: http://www.ivotedale.tumblr.com/
- Location: Mesa, AZ
Following up on the EMV for my Zync I requested a couple days ago- I received it today, but...no EMV on it. It was strictly a replacement card. Crazy thing was it had the same 4-digit security number on the front but different 3-digit one on the back.
I called immediately upon receiving it in the mail and explained my situation- seems like there was some computer issue or something. Long story short, I think the folks on the phones are still used to saying "the EMV is only on the Platinum cards, etc..." - for what it's worth, the time and context I've been calling in is near 8-9pm AZ MST time. Always seems to be a non-domestic representative every time.
So I made my case, and the representative is overnighting me yet another Zync, with this time hopefully outfitted with a EMV card.
I'm also nervous to see if my Blue Sky card arrives w/ the EMV- as I requested it with the Zync. I assume it'll be here tomorrow, but again I was told BOTH cards are eligible.
What really bothers me was the conversation about "chip and signature" w/ the call I made tonight... she confused the RFID technology with the magnetic strip. As per all who convert to EMV chips, you cannot go back to a non-EMV version. I agreed, then she proceeded to tell me I will no longer have a magnetic strip.
I just kept thinking to myself "there's no such thing as a EMV only card...am I still able to go to the grocery store and swipe for payment?" and she said yes.
Minutes later, I had to clarify but she just didn't explain it in the correct way; my Zync doesn't have RFID technology in it anyway.
Sorry for the side-rant, but on a level of professionalism regarding my financial tools (credit), you shouldn't confuse those terms...I could only imagine someone with less patience being livid on the phone instead of myself...
She was very helpful still, but was still a tough phone call to get through. Now I just play the waiting game again.
Currently: American Express Blue Sky, American Express Zync, Chase Freedom Visa, Capital One Newcomers--->converted to Capital One Quicksilver Mastercard NO AF