Question On Apple Products & Extended Warranty Offering From AMEX

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Wildcat_1
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Question On Apple Products & Extended Warranty Offering From AMEX

Postby Wildcat_1 » Mon Sep 09, 2013 4:06 pm

Hi All

I was reading information on the warranty service that AMEX, VISA and many others seem to offer now and was wondering how these relate to Apple products. Specifically some of these services offer a warranty extension at the end of a manufacturer warranty period and others offer it at the end of a manufacturer warranty or extended service plan (super useful) whatever is the longest (still under the confines of the 3 year thing though) and I wondered how this relates to Apple products and their Applecare. In other words can you buy an Applecare extended warranty and then get your extra year (warranty extension service) at the end ?

I intend to call the providers directly but wondered if anyone had any experience with this perk/benefit/offering on these products ?

Thanks

WC


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djrez4
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Postby djrez4 » Mon Sep 09, 2013 5:27 pm

Here's how I understand it to work.

Amex or Visa extend the manufacturer's warranty only. The extension begins at the termination of the manufacturer's warranty. An AppleCare plan is also an extension of the warranty, but it is not the original manufacturer's warranty. If you were to purchase AppleCare, it would overlap any extension provided by the credit card company - they would take effect at the same time.
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Postby nismoZtuner » Tue Sep 10, 2013 3:19 pm

djrez4 wrote:Here's how I understand it to work.

Amex or Visa extend the manufacturer's warranty only. The extension begins at the termination of the manufacturer's warranty. An AppleCare plan is also an extension of the warranty, but it is not the original manufacturer's warranty. If you were to purchase AppleCare, it would overlap any extension provided by the credit card company - they would take effect at the same time.


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ronako
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Postby ronako » Wed Sep 11, 2013 4:57 pm

I think I disagree. This is what I pulled from an Amex extended warranty document. The way I read this is if the original manufacturer's warranty is 1 year plus the apple care (assuming 3 years) is less than 5 years total, then they will cover an additional year after the Applecare ends. So after the 3rd year, Amex would cover the 4th year.

"If the
product also is covered by a purchased service
contract, this Plan’s extended warranty time
period begins at the end of the service contract and extends the original manufacturer’s warranty
for a period of time equal to that warranty, up to
one (1) additional year. If the combined
coverage of the original manufacturer’s warranty
and the purchased service contract exceed five
(5) years, the product purchased is not eligible
under this Plan and no coverage applies."

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Postby rockyrock » Sun Sep 15, 2013 2:00 pm

ronako wrote:I think I disagree. This is what I pulled from an Amex extended warranty document. The way I read this is if the original manufacturer's warranty is 1 year plus the apple care (assuming 3 years) is less than 5 years total, then they will cover an additional year after the Applecare ends. So after the 3rd year, Amex would cover the 4th year.


+1

Most service plans exceed normal warranty coverage (damage, loss, etc.) and my read is Amex will provide a level equal to warranty not service plan.
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Wildcat_1
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Postby Wildcat_1 » Tue Sep 24, 2013 6:23 pm

That was my understanding too is that if you bought a washer for example from Home Depot with 1 year warranty and then took out the 3 year service plan that with AMEX it would add the year to the end for a total of 5 years (1 year manu, 3 year service, 1 year AMEX). However this is a plus to AMEX if we are reading this right as Visa will only kick in at end of manufacturer according to rep I spoke to therefore its extended warranty or Visa, not both in that case

rockyrock wrote:+1

Most service plans exceed normal warranty coverage (damage, loss, etc.) and my read is Amex will provide a level equal to warranty not service plan.

GoCreditGo!
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Postby GoCreditGo! » Thu Nov 21, 2013 11:32 pm

Applecare is not warranty. It is a product protection plan. It's entirely different.

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Postby MemberSince99 » Fri Nov 22, 2013 6:34 am

You guys are a smart bunch it's always good to watch you debating things out and figuring out things like this.

You know what I've come to hate over the years, is anytime you get two different entities involved in something like this. Then if there should be an issue, in my experience, each one points to the other one as responsible with the end goal being to absolve themselves and leave you holding the bag. I've seen that game played many times.

Not sure this is the same, these companies may do things different, just saying I've seen that one before. That's why I prefer to stay with one company, that way when they ignore your claim and refuse to help at least you know who is truly responsible for shafting you.

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Postby takeshi » Fri Nov 22, 2013 8:05 am

GoCreditGo! wrote:Applecare is not warranty. It is a product protection plan. It's entirely different.

It would fall under "service contract" in the terms.

GoCreditGo!
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Postby GoCreditGo! » Fri Nov 22, 2013 9:34 am

I'm okay with that. :) I just know that Apple does not consider Applecare as warranty. Does this mean that Amex will make an iPhone (w/ Applecare) go from 2 years to 3?

takeshi wrote:It would fall under "service contract" in the terms.



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