AmEx CSR did it again

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pac4toon
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AmEx CSR did it again

Postby pac4toon » Thu Sep 05, 2013 4:37 am

*sigh* AmEx CSR did it again. I called them earlier to inquire about the AmEx Bluebird (see previous post) The CSR, obviously is from somewhere in Southeast Asia at first seemed eager to help me. But as I asked him questions (such as Foreign Trans. Fees) he kept reading the (wrong) answers from something. It seems like he never understood what I was asking in the first place. He kept saying "Okay let's park that question first and let me tell you about the benefits". WTF?! Well towards the end, he began being rude and arrogant and asked me "If you don't register how will you purchase items?" So I answered "Umm with my credit card or cash"... THEN he asks "How will your brother shop overseas?"

Tsk, tsk, tsk... I'm beginning to really like Chase more and more each day. And I'm beginning to like AmEx less each day.

Okay done ranting.
In my wallet:
AmEx PRG/ BoH Hawaiian Airlines WEMC / Chase Freedom /

In my sock drawer:
AmEx HHonors & BCE


whit
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Location: ca

Postby whit » Thu Sep 05, 2013 9:19 am

Bluebird still beats chase liquid (their version of prepaid)

Unless you want to get sapphire preferred cc and sign your brother up as AU and place a travel advisory..

I would get another Amex rep,

I would also sign up for bluebird with your brother as SUB user.

Call and get a travel advisory on that card so your brother can use it without a problem (might want to confirm first that that's possible, should be but I'm OCD on details like that)

Check with your brother about money pass ATM, because those wont charge fees but others would, so if its something convenient for him to get to, but $2 isn't that expensive

Have yourself as the primary holder, so you can link your checking account easily and transfer money into a sub card with your brother's name--you don't have to use your card but you also have an extra option if you want to.

wizozzie
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What do you expect for a no-fee churner?

Postby wizozzie » Sat Sep 07, 2013 5:57 am

pac4toon wrote:*sigh* AmEx CSR did it again. I called them earlier to inquire about the AmEx Bluebird (see previous post) The CSR, obviously is from somewhere in Southeast Asia at first seemed eager to help me. But as I asked him questions (such as Foreign Trans. Fees) he kept reading the (wrong) answers from something. It seems like he never understood what I was asking in the first place. He kept saying "Okay let's park that question first and let me tell you about the benefits". WTF?! Well towards the end, he began being rude and arrogant and asked me "If you don't register how will you purchase items?" So I answered "Umm with my credit card or cash"... THEN he asks "How will your brother shop overseas?"

Tsk, tsk, tsk... I'm beginning to really like Chase more and more each day. And I'm beginning to like AmEx less each day.

Okay done ranting.





I have had a similar experience with Bluebird. I think that they have outsourced the customer service on Bluebird to lower the overhead costs. They are charging nothing to use it, yet there can be great gains if you know how to use it effectively. I hope that Bluebird is successful with the current fee structure so they can keep on providing the card.

Honestly, this product is aimed at those who: can't afford, don't have access, or don't want to have a traditional bank account. Those folks are usually on the lower end of the spectrum; Bluebird is a product that will make AmEx money on volume, so cutting corners is expected.

I have tried to call Platinum to circumvent dealing with folks at Bluebird, but because they are not a connected service (they're completely separate), they can't do much more than take my concern and transfer me to yet another overseas or substandard operator.

Just take it for what it is. What makes you think that you are entitled to Platinum level customer service on a no-fee card you will probably use for MS?

-wizozzie
AmEx Platinum
AmEx Premier Rewards Gold
Mercedes Benz American Express
AmEx Zync, the Unicorn of Credit Cards
Chase Sapphire Preferred World MasterCard
Citi AAdvantage Platinum Select World MasterCard
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(wow, I don't have a Visa Credit Card!)
------

pac4toon
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Joined: Sun Jun 02, 2013 7:32 pm
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Postby pac4toon » Sat Sep 07, 2013 4:39 pm

wizozzie wrote:Just take it for what it is. What makes you think that you are entitled to Platinum level customer service on a no-fee card you will probably use for MS?

-wizozzie


I wasn't looking for platinum level customer service. Just wanted some simple questions answered.
In my wallet:
AmEx PRG/ BoH Hawaiian Airlines WEMC / Chase Freedom /

In my sock drawer:
AmEx HHonors & BCE

whit
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Location: ca

Postby whit » Sat Sep 07, 2013 5:02 pm

That's lol

But I guess that's also what happens when the words platinum and luxury is thrown around too easily--or attached to words like affordable. People can't stand to hear it for what it is, there are people working on minimum wage grossing less then 30k even 20k if part time, a year, and they would hate to see themselves as anything but middleclass

Truly outstanding service is not knowing the product like the back of your hands but the ability to get things done in a timely manner. Lost your card? Sure we can overnight one to you. Need places to dine while on vacation? Let me get you reservations for one of jean claude's restaurant for two on Friday at 8. Or the French laundry over in wine county.

Regular service like bluebird is knowing accurate info on the product you're suppose to help promote and sell, as well as trying to have a friendly smiley tone while you're at it. Not having a ****** tone because you're currently working at a call center when you'd rather be doing xyz is acceptable as well--

Retailers know, customer service makes a big difference, when the consumer has other companies and other choices to pick from, I wish I could say all companies are like this, Hermes is one that isn't--but Amex ain't no Hermes.

pac4toon
Centurion Member
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Posts: 145
Joined: Sun Jun 02, 2013 7:32 pm
Location: Honolulu

Postby pac4toon » Sat Sep 07, 2013 5:53 pm

[quote="whit"]

LOL!!! True that true that
In my wallet:
AmEx PRG/ BoH Hawaiian Airlines WEMC / Chase Freedom /

In my sock drawer:
AmEx HHonors & BCE



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