- Centurion Member
- Posts: 508
- Joined: Tue Aug 13, 2013 10:04 pm
- Location: ca
But I guess that's also what happens when the words platinum and luxury is thrown around too easily--or attached to words like affordable. People can't stand to hear it for what it is, there are people working on minimum wage grossing less then 30k even 20k if part time, a year, and they would hate to see themselves as anything but middleclass
Truly outstanding service is not knowing the product like the back of your hands but the ability to get things done in a timely manner. Lost your card? Sure we can overnight one to you. Need places to dine while on vacation? Let me get you reservations for one of jean claude's restaurant for two on Friday at 8. Or the French laundry over in wine county.
Regular service like bluebird is knowing accurate info on the product you're suppose to help promote and sell, as well as trying to have a friendly smiley tone while you're at it. Not having a ****** tone because you're currently working at a call center when you'd rather be doing xyz is acceptable as well--
Retailers know, customer service makes a big difference, when the consumer has other companies and other choices to pick from, I wish I could say all companies are like this, Hermes is one that isn't--but Amex ain't no Hermes.