How long does it take to get a refund from American Express?

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Joanna828
 
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How long does it take to get a refund from American Express?

Postby Joanna828 » Wed Aug 28, 2013 3:22 am

I bought a dress online and found cheaper one on another site, so I canceled the order. How long will it take for American Express to refund the money on my account?


AMEXPlatino86
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Postby AMEXPlatino86 » Wed Aug 28, 2013 1:50 pm

It should post anywhere from 3-5 days. At most it should take a week.
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AmEx Bear
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Postby AmEx Bear » Thu Aug 29, 2013 11:31 am

You'll get it when I'm done eating your sandwich. #tasty
Poke me and I will F/R you

bigshot
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Re: How long does it take to get a refund from American Express?

Postby bigshot » Thu Feb 16, 2017 11:35 am

I made a hotel reservation on the hotels.com website, but my reservation was canceled, a refund request was made on 08/02/2017 and until today, 16/02/2017, the purchase credit was not released .

Has it usually taken so long for this to be done?

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Vattené
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Re: How long does it take to get a refund from American Express?

Postby Vattené » Mon Feb 20, 2017 4:46 pm

bigshot wrote:I made a hotel reservation on the hotels.com website, but my reservation was canceled, a refund request was made on 08/02/2017 and until today, 16/02/2017, the purchase credit was not released .

Has it usually taken so long for this to be done?


Once I got a partial refund for something, and the merchant told me it would take something like 7-10 days for it to show up. It didn't post until the statement cut, and the date of the refund showed as the same date of the original charge (and I didn't even request the refund until much later).

I think 8 days is pretty normal. Has it still not posted? And do you have confirmation of the cancellation?
-Vattené
FICO-8:
EX - 805 (2/17) | TU - 787 (2/17)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now

bigshot
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Re: How long does it take to get a refund from American Express?

Postby bigshot » Tue Feb 21, 2017 1:15 pm

Vattené wrote:
bigshot wrote:I made a hotel reservation on the hotels.com website, but my reservation was canceled, a refund request was made on 08/02/2017 and until today, 16/02/2017, the purchase credit was not released .

Has it usually taken so long for this to be done?


Once I got a partial refund for something, and the merchant told me it would take something like 7-10 days for it to show up. It didn't post until the statement cut, and the date of the refund showed as the same date of the original charge (and I didn't even request the refund until much later).

I think 8 days is pretty normal. Has it still not posted? And do you have confirmation of the cancellation?
Vattené wrote:
bigshot wrote:I made a hotel reservation on the hotels.com website, but my reservation was canceled, a refund request was made on 08/02/2017 and until today, 16/02/2017, the purchase credit was not released .

Has it usually taken so long for this to be done?


Once I got a partial refund for something, and the merchant told me it would take something like 7-10 days for it to show up. It didn't post until the statement cut, and the date of the refund showed as the same date of the original charge (and I didn't even request the refund until much later).

I think 8 days is pretty normal. Has it still not posted? And do you have confirmation of the cancellation?


After much asking they sent me the cancellation protocols with the card administrator.
On 17/02 filed a complaint in the amex, they issued a credit related to the purchases.
By coincidence yesterday appeared 3 reversals. Being 1 full and 2 50%.

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Vattené
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Re: How long does it take to get a refund from American Express?

Postby Vattené » Wed Feb 22, 2017 8:59 am

So is that the full refund you were seeking?
-Vattené
FICO-8:
EX - 805 (2/17) | TU - 787 (2/17)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now

bigshot
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Re: How long does it take to get a refund from American Express?

Postby bigshot » Wed Feb 22, 2017 11:53 am

Vattené wrote:So is that the full refund you were seeking?


Yeah. 100% refund.

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Vattené
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Re: How long does it take to get a refund from American Express?

Postby Vattené » Wed Feb 22, 2017 5:46 pm

Good. It's probably due to the merchant as much as Amex, but glad it worked out.
-Vattené
FICO-8:
EX - 805 (2/17) | TU - 787 (2/17)
Primary Cards:
American Express EveryDay - $20,000 (10/14)
Discover it - $23,000 (2/14)
AU on Barclay Sallie Mae - $10,000 (8/15)
plus several store accounts of varying usefulness now



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