Concierge on PRG

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
11 posts
mdl28
Centurion Member
Centurion Member
 
Posts: 211
Joined: Thu Mar 21, 2013 10:18 pm
Location: TX

Concierge on PRG

Postby mdl28 » Sun Jul 07, 2013 7:14 pm

Called my Amex gold concierge service yesterday Saturday, July 6 to help me find a hotel. It took over 10 min's for the concierge to get on the line. When he does come on the line he was very put off with my request to help me find a hotel. I had to convince him to try. All in all nothing was done. I decide to give Chase sapphire prefr'd a call and within a minuet I am connected to concierge and a man named Jack comes on. He goes above and beyond to locate me a hotel last minuet during 4th of July weekend on the beach. We got the hotel and he went as far to ask me if I was hungry and needed some suggestions for dinner. Chase put Amex to shame this time around. Thanks again to Chase
MDL

Amex Gold Prem'r
Amex BCP
Amex Green
Barclays Ring Platinum MasterCard
Citi Diamond Pref'd
Chase Sapphire Pref'd Visa Signature
Chase Freedom MasterCard
Discover It
New York Life Visa Signature


Moneytalks
Centurion Member
Centurion Member
 
Posts: 438
Joined: Sat Feb 04, 2012 8:22 pm
Location: United States

Postby Moneytalks » Sun Jul 07, 2013 8:45 pm

Concierge for the gold premier?? News to me
Wallet: Amex BCE & Chase Freedom. (Credit Card dieting since 2014)

User avatar
FastSRT8
Centurion Member
Centurion Member
 
Posts: 1454
Joined: Thu Apr 19, 2012 1:32 pm
Location: Canada

Postby FastSRT8 » Sun Jul 07, 2013 9:09 pm

Ahhhh this topic always interest me and there are many of them regarding amex's tiered concierge services. They range from good to awful. North American cs agents to third world country call centers.

This all based on the card you hold.

Amex should seriously look at addressing this matter.
Carpe diem quam minimum credula postero!

im_mr_awesome
Centurion Member
Centurion Member
 
Posts: 179
Joined: Fri Apr 12, 2013 4:47 pm
Location: Indianapolis, IN

Postby im_mr_awesome » Sun Jul 07, 2013 11:15 pm

Chase has excellent customer service across the board, from what I've seen. Even their debit card customer service isn't totally useless. Also, I've been impressed more and more by Citi's Diamond Preferred concierge service. They're getting a lot better the more I use them, and seem to be pretty good with dining/entertainment questions.

They made all the inquiries I had about a 4th of July party, suggested restaurants and everything just as a backup in case it rained. They went above and beyond what I'd expect for a no AF card. AMEX needs to raise the bar on the service for less than Platinum, from what I've heard.
Scores on the mend...
FICO: 650 (Discover/TU, 6/23/2016)
Cards I Use Citi Double Cash, Chase Amazon, Capital One QuickSilver
Sock Drawer Discover IT, Citi Diamond Preferred, AE Visa, QuickSilver One, Walmart CC, CareCredit, CreditOne (keeping for history for now)
Short Goal Reach 680

pac4toon
Centurion Member
Centurion Member
 
Posts: 145
Joined: Sun Jun 02, 2013 7:32 pm
Location: Honolulu

Postby pac4toon » Mon Jul 08, 2013 2:30 am

Yaay Chase CSP.
In my wallet:
AmEx PRG/ BoH Hawaiian Airlines WEMC / Chase Freedom /

In my sock drawer:
AmEx HHonors & BCE

Robrus1
Centurion Member
Centurion Member
 
Posts: 797
Joined: Tue Oct 02, 2012 3:25 pm
Location: Texas

Postby Robrus1 » Mon Jul 08, 2013 8:17 am

I didn't think that you get concierge service with the PRG...
Amex Platinum
Amex BCP 21K
Amex SPG 5K
Barclaycard Arrival Plus WEMC 5K
Chase Sapphire Preferred 23.5K
Credit Union 10K
Discover IT 7.75K

AMEXPlatino86
Centurion Member
Centurion Member
 
Posts: 244
Joined: Mon Feb 18, 2013 5:51 pm
Location: New York, NY

Postby AMEXPlatino86 » Mon Jul 08, 2013 9:41 am

Nor did I assumed that it was just regular customer service with everything else and concierge with Platinum/Centurion. That's why they couldn't really help you with that situation. Though I think they all should be equipped for it though.
Wells Fargo Platinum 2.100 (5/2011-cld 7/12/14)
AmEx Platinum (6/12)
Barclays Apple (6/12)
AMEX Gold Delta (5/13)
Marriott Rewards (7/14)

My credit score :cool:
EQ: unknown
EX: 762
TU: 752

agp
Centurion Member
Centurion Member
 
Posts: 709
Joined: Fri Apr 20, 2012 10:24 pm
Location: US&A

Postby agp » Mon Jul 08, 2013 11:55 am

im_mr_awesome wrote:Also, I've been impressed more and more by Citi's Diamond Preferred concierge service.


CDP's concierge never got back to me regarding my request. It has been almost a month.

Main Card: Amex Platinum
For gas: Penfed Platinum Cash Rewards
For travel & dining: Chase Sapphire Preferred

benhollberg
Centurion Member
Centurion Member
 
Posts: 353
Joined: Mon Apr 29, 2013 6:51 pm
Location: Salt Lake City

Postby benhollberg » Mon Jul 08, 2013 12:41 pm

Since when does the AMEX PRG have concierge?
American Express Platinum Card
American Express TrueEarnings Card from Costco
Marriott Rewards Premier Visa Signature Card
Chase Sapphire Preferred World MasterCard
Discover It

tigerhunt2011
Platinum Member
Platinum Member
 
Posts: 69
Joined: Wed Jan 12, 2011 8:54 pm
Location: Tucson, AZ

Postby tigerhunt2011 » Mon Jul 08, 2013 12:45 pm

I'm thinking he's referring to AMEX Travel if on a Gold/PRG. I have about 30 different AMEX numbers programmed in my phone. With both PRG and Business Platinum I've experienced a huge discrepancy in service. There's a huge difference between Card Services (American Express Centurion Bank) (for disputes, account information, etc), AMEX Travel (separate company aka American Express Travel Related Services) (any AMEX card) and the different facets of AMEX Concierge (Platinum/Centurion only) (dining, platinum/centurion travel, Fine Hotels & Resorts, etc).

I've typically had excellent and I mean excellent service from Gold Card Customer Service and Fine Hotels & Resorts.

The Platinum Concierge has been hit or miss in that they can either get me a great reservation, or have never heard of the town I'm visiting (pronounced Tucson "tux-uhn"). With Platinum Concierge though they are always incredibly professional, sending follow up emails with additional helpful information, sometimes they simply aren't effective.
AMEX Business Platinum AU-NPSL-07/11
AMEX PRG-NPSL-07/11
AMEX BCE-$2000-07/11
AMEX MB Platinum-NPSL-08/13-->07/11
AMEX Biz Gold Rewards-NPSL-08/13-->07/11
AMEX Biz DL SkyMiles Gold-04/13-->07/11
BofA Alaska Airlines Visa Classic-$2500-06/11
Barclays US Airways Platinum Mastercard-$1500-04/13
Chase Sapphire Preferred-$5,000-08/13
Citi AA Select AMEX-$2000-01/13
Citi AA Visa-$2000-01/13
Citi AA Platinum Select Visa Signature-$5000-08/13
Citi AA Platinum Select World Mastercard-$2500-04/13
Citi Business AA World Mastercard-$1000-08/13
Citi ThankYou Preferred-$2000-04/13
Express-$650-01/12
GECRB Paypal Mastercard-$3500-04/13



Return to “American Express”

Who is online

Users browsing this forum: No registered users and 2 guests