Concierge on PRG

American Express forum. Talk about AmEx credit cards like Blue, Gold, Platinum, Centurion, and more.
11 posts
cashinout
Platinum Member
Platinum Member
 
Posts: 78
Joined: Fri May 03, 2013 11:35 pm
Location: USA

Postby cashinout » Mon Jul 08, 2013 11:15 pm

I have had nothing but good i have both the platinum and the SPG card. i recently booked at the aloft Chicago river center and orig check in was 4pm and check out was 11am i was there for 6 days. i called a week before my trip and asked why my check-in was so late. i requested am on the website they changed it to 10am and check for 4pm since i had a late flight out. now they did have to call me back but the manager from the hotel called me i did not believe that i would get the call back but amex promised that the hotel manager would call me and she did i would say that's good service.
Fico 745
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