Platinum Customer Service to the Rescue

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Scoobynoodles
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Platinum Customer Service to the Rescue

Postby Scoobynoodles » Thu Jun 13, 2013 9:10 am

Late last night in the middle of nowhere - Kansas City - I needed cash for some emergency work on my car. With the high usage of credit cards today, rarely do I walk with cash, let alone my debit card.

My oil was dangerously low and unbeknownst to me, I didn't realize it until my friend pointed it out by hearing my engine. Once I realized the severity of the situation I stopped in at a nearby AutoZone to get my oil change. I paid with my card the oil, filter and parts but didn't realize the shop didn't actually do the change, rather mechanics - off the street mind you - perform the labor!!!

Then it hit me, this dude doesn't have a mobile square card reader, or a card terminal, how in the hell am I going to pay him? Once he was done and I saw my car was all good, we walked to the local bank atm to withdraw some cash. I brought the wrong debit card, I don't even pay attention to which cards are in my wallet besides Platinum, so thought I was screwed!

I phoned Platinum CS to get much needed help on withdrawing cash. Since Platinum doesn't have a revolver, I would've been SOL...but I have the BCE and the lady was able to sync BCE CL to Platinum enabling me to withdraw cash right there, all with 4% battery left on iPhone!!! I could've taken out $700 but only needed $20 for the guy.

This may seem little, but man once you're in a pinch does Platinum CS really pull through for you. I'm sure if I called Chase Sapphire or even Discover CS, they could've also helped but who do you want to depend on as your last line of assistance? It'll always be Amex for me! And that's what I come to expect from Amex.

Just thought I'd give them a shoutout. I'm sure others can testify to their exceptional help!
AmEx Platinum 2009 & Blue Cash $3.5K Delta Gold $2K
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agp
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Postby agp » Thu Jun 13, 2013 9:26 am

Scoobynoodles wrote:Late last night in the middle of nowhere - Kansas City


Hahahaha, sounds about right.


As of your low oil.... Could you just twist off the oil cap and poured in the oil yourself? As far as I know most (if not all) cars just have a twist off for the oil cap, so topping the oil is easy.

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For gas: Penfed Platinum Cash Rewards
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Scoobynoodles
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Postby Scoobynoodles » Thu Jun 13, 2013 10:07 am

Yup - it has the twist cap and all on top. But I wanted to have my filter changed so he had to get down under.

But srsly - Kansas City - it's a nice place but man one second your driving in the city, next second you see farms with cattle and crops. The people are such slow drivers, no one honks, folks aren't rude, people slow down to let you pass and smile. So counter-cultural, especially being from NYC. It blows my mind sometimes! Lol...it's as a great town but gosh I do feel I'm in the middle of nowhere at times =)
AmEx Platinum 2009 & Blue Cash $3.5K Delta Gold $2K
BofA BankAmericard $6K | Chase[/i] Sapphire Preferred $10K & Amazon $1.5K Freedom $2.2K | CACU Platinum $13K
Discover Cashback $8.5K & It $6K | Citi Simplicity $5.6K & TY $4.3K

MemberSince99
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Postby MemberSince99 » Thu Jun 13, 2013 8:31 pm

That's awesome about the CS you got!!!

What they don't honk? Here you know the turning signals, right? I mean they don't use them, too much bother, and usually they don't even look in their blind spot before they careen over to where they want to go, but if they should decide to give a turning signal, a single finger (you guess which one) is what they use here!

agp
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Postby agp » Thu Jun 13, 2013 9:22 pm

Scoobynoodles wrote:Yup - it has the twist cap and all on top. But I wanted to have my filter changed so he had to get down under.

But srsly - Kansas City - it's a nice place but man one second your driving in the city, next second you see farms with cattle and crops. The people are such slow drivers, no one honks, folks aren't rude, people slow down to let you pass and smile. So counter-cultural, especially being from NYC. It blows my mind sometimes! Lol...it's as a great town but gosh I do feel I'm in the middle of nowhere at times =)


But you could just top off the oil and change the filter later. Low oil is an emergency, driving a little more on an old filter isn't.

Kansas City sounds like Rhode Island. I used to live there. Everyone on the road was so nice. Very different from the tri-state area.

MemberSince99 wrote:That's awesome about the CS you got!!!

What they don't honk? Here you know the turning signals, right? I mean they don't use them, too much bother, and usually they don't even look in their blind spot before they careen over to where they want to go, but if they should decide to give a turning signal, a single finger (you guess which one) is what they use here!


I don't use my turn signals either, but that's because I had to replace them three times in the first 8000 miles I owned the car (when I did use my turn signals).

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MemberSince99
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Postby MemberSince99 » Thu Jun 13, 2013 9:33 pm

I'd love to live in a place full of nice people. I live in the midwest we aren't exactly friendly here that I've noticed. I've heard more in the heartland they are friendly, and they were friendly in Texas, though driving holy cow, you better keep your head on a swivel, or they'll take it off, they were just maniacs in the bigger cities there. But you talk with them in person they were really nice.

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FastSRT8
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Postby FastSRT8 » Thu Jun 13, 2013 9:51 pm

This happens to the best of them. I had a similar story.

Went to a store to buy a shirt. Went to pay.... card swiped and instant declined LOL

I could not believe it. They tried again and same result. I jokingly told them maybe the card is no good. Better cut it up hahhahaha. You all know you can't use scissors to cut a titanium card.

I paid with Visa and called Amex. They said it all looked good at their end. There was even no record of the swipe. I guess it's the merchant's terminal and YES they do take Amex.

Glitches happens....
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Bksuper
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Postby Bksuper » Fri Jun 14, 2013 2:10 am

Lesson learned should be to always have a backup credit card (that's not amex) and to always cary a couple checks with you (not as big a liability as cash if lost, no issues with losing out on interest or extra book keeping) for those people that won't take cards or charge a surcharge.
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Moneytalks
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Postby Moneytalks » Fri Jun 14, 2013 1:52 pm

FastSRT8 wrote:This happens to the best of them. I had a similar story.

Went to a store to buy a shirt. Went to pay.... card swiped and instant declined LOL

I could not believe it. They tried again and same result. I jokingly told them maybe the card is no good. Better cut it up hahhahaha. You all know you can't use scissors to cut a titanium card.

I paid with Visa and called Amex. They said it all looked good at their end. There was even no record of the swipe. I guess it's the merchant's terminal and YES they do take Amex.

Glitches happens....


So I guess you can't use that joke on the weekends when you use the plastic version ;)
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